Lennar Reviews

Great experience, very easy process with paperwork. Only critique is appliances seemed cheap.

Since Lennar is a production builder and gets their building materials all put together most of the walls are not plum. Craftsmanship of the trim pieces (mop board, quarter round, and door trims) are below average because they use a lot of silicon to hide the imperfections. A positive note is that the term "Everything included" is nice and is something that other builders don't include.

The buying process was smooth and easy, but I have to say, I’m pretty disappointed with the quality of the home. We’ve run into several issues, especially with sand in the pipes, and were told this will always be a problem unless we install a filtration system—which isn’t exactly cheap. Honestly, that seems like something that should have been included from the start. On top of that, the carpet quality isn’t great, and one of the rooms has something melted into it, causing a bad odor. It’s been frustrating to deal with. On the plus side, Lennar has been pretty quick to respond to most issues, which I appreciate. ... More

Decided to purchase an investment property in Florida and settled on Oak Hammock in DeLand. Our salesperson (Madison) was great with offering us up a deal we couldn't refuse, and Lennar overall offered up a quick and (mostly) seamless 3-week cash close which we were happy about. Their closer, Kristen, was very on top of things up until the close. Closing process was quick and trouble-free and very much appreciated. As far as "issues", they were relatively minor, however, unresolved issues have taken the shine off the overall experience. The keys to the house were sent to another development by mistake. Not that big of a deal. We were told to have the locks changed and they would reimburse. I paid our property manager less than $100 to have this done, which I believe was a very good deal. Six weeks after submitting the receipt to Kristen and several follow-up emails later, I've given up, so I'll just take the loss on that. It's simply not worth my time to chase this. Similar issue with the garage door opener: Only one of the two openers worked. Again, not the biggest issue but we were told they'd replace it. Six weeks later, I've given up on that as well and purchased a universal remote for about $20. Again, it's not about the money but it's rather baffling to get nickel and dimed over less than $120, after paying them over $300k cash and, again, it's simply not worth my time to chase this. The house itself is fine- Mostly cosmetic issues from sloppy work, but that's pretty common with any builder (this was my 6th new construction purchase). One thing they failed to remedy was the sliding glass door lock not locking the door. Thankfully, our (new) renter repaired himself, so at least that didn't cost me more money. Bottom line, we're satisfied with the deal and the house itself, it's the after-close issues which move this from a 5-star experience to 3-star. Would we do business with Lennar again? Yes, if the deal is right. I'd also come to expect little nitpicky issues to arise and understand they're not going to take care of things that should be easy fixes. My main concern would be if a big issue arises. If they don't take care of the minor stuff, one has to wonder what'll happen if it's a large cost fix. I would simply have to hope the house inspector we hire (as we do for every property we buy) will catch it and we don't close until repaired. Unfortunately, I completed Lennar's internal survey before it became clear they were not going to reimburse me for the above items. I really thought it would not be a big deal to get reimbursed. So my fault on that. Next time (if there is one), I'll wait until everything is resolved to my satisfaction before completing a survey. ... More

I think the sales agent was nice but the process which I’m sure is trained feels rushed and forced. You are not allowed to review documents. It’s sign and make a down payment. Will not be my last purchase but will definitely use a realtor or attorney going forward. Same thing for ky walk thru. Never got to noir or green tape so refused to sign for the walk thru. 2nd round although I taped half the tape was still up and not touched up. Overall I’m still happy with my purchase.

The experience was unacceptable from the start. We were misinformed about multiple important issues by the salesperson. The homeowner orientation was a joke. Noting was explained to us . When we asked about operating the pool we were told I don’t know I’m not a pool guy. We were given no information about how r trash was handled. Essentially nothing was explained to us.

I have an unfinished curb in front of my house 4-5 inch drop could lead to a serious injury exciting our vehicles from street, has not yet but come close , nothing been done

After the contract is signed and the first deposit is made Lennar's customer relations is poor. Every question was basically answered with the same response, "You signed the contract and there are absolutely no changes allowed by Lennar." For over 1 month I visited the construction site weekly and little of nothing was done. Materials sat in the home and yard but little work was accomplished. Lennar could change the closing date but the customer could not even request a closing date. Lennar said they had a new Quality Inspection that would take 1 week. A walk through with the customer and then Lennar needed a week to fix any items prior to closing. I scheduled a professional home inspector after the Lennar Quality Inspection and a great many deficient items were still found. After living in the house for 2 months I have found the quality of materials used by Lennar to be below expectations for the price of the home . Workmanship fair at best. Appliances of the lowest quality. I checked several appliance review sites and the GE appliances installed by Lennar are the lowest quality and price made by GE. In fact, I have already replaced a refrigerator at my own expense. Every step made on the second floor is a load noise on the first floor. Every toilet flush and shower used on the second floor is a loud water rushing sound on the first floor. When the AC or heat comes on it is like a Wind Tunnel in the first floor bedroom. I paid for the ungraded flooring and asked Lennar if the newer waterproof Vinyl plank flooring was available and was told "Lennar does NOT allow any changes to the design." I checked 3 companies and found the Vinyl plank was 2-4 thousand dollars less expensive than the upgraded ceramic planks I paid Lennar. I could go on and on but I am forced to live with my situation but I will continue to advise anyone through blogs, social media and in person to avoid doing business with Lennar. I have no objections to my full name being displayed. ... More

During the inspection before the house was delivered, we found that the concrete floor of the garage was cracked into spider webs. This is not what a new house should look like. We understand that the concrete cannot be dug out and re-poured after it is poured. We just asked for repairs until the floor looks crack-free. But your staff was perfunctory. They simply applied a layer to cover the floor. But the cracks in the concrete are still clearly visible. When we communicated and negotiated again, your people threatened that if we did not close the deal, they would confiscate our deposit. So this is the last house we bought from Lennar. We will also tell our friends not to buy houses from Lennar. ... More

The house was done on time and the transition through inspection and closing was smooth. Clean up around the house was terrible as trash and building materials were left laying around the house. The back patio was covered in nails and other debris that was just left. The people we worked with were great, but could have put more focus on giving us a clean and pet/family friendly yard.

The Hotwire cable is horrible there rates are high the real bad part is no phone service outside the home the danger is no landline in home when cable is down and you have a emergency your in very very very life threatening situation

The experience in buying was easy. The construction manager assigned to show us our home and go over systems should have stayed home that day. It was non existent. Nothing they told us was completed until we had others involved. The care team is terrific. They respond immediately to any needs.

Have contractors take their time and put out a better finished product

Overall we are happy with our home, some issues with the appliances ( refrigerator) that we are still navigating through. More than likely will have to replace it.

They build beautiful model and then slap up a piece of crap when they have your money

Cheap quality, rushed work; poor communication amongst staff

The one year service and initial walk through really shows they care about my satisfaction for the long run.

Our overall experience with Lennar so far has been a mix of positives and disappointments. One standout positive has been the exceptional support and responsiveness of the seller agent, Steven—his helpful nature truly made a difference for me and my family. Unfortunately, our experience with the Homebuyer Concierge contact, Sara, has been quite the opposite. She was unresponsive, lacked clear communication, and did not provide the necessary support when we needed her assistance. Additionally, we've faced several issues with the home's quality and the post-sale service. The AC unit makes an unusually loud noise, but customer care dismissed our concerns without even conducting a proper inspection. The garage door is also not balanced correctly, but we were told that if we fix it now, we won’t be eligible for any further balancing services under the warranty period, which feels unreasonable. One of the AC thermostats wasn’t functioning, and when the technician arrived, he discovered that a key component required for the thermostats to operate independently hadn't been installed at all. He had to spend over three hours rectifying this issue—a clear indication that the initial quality checks were not done thoroughly. One of the primary reasons we opted for a new home was to avoid the typical issues often encountered in older homes. However, within just a month, the recurring problems and lack of proper attention from customer care have left us feeling like we’ve purchased a used home. Sadly, many of our concerns have been dismissed or downplayed by customer service, which has been quite frustrating. ... More

Our sales person was excellent through the offer and contract process. The mortgage process was smooth and efficient. The build quality was about an 8 out of 10. There were minor finish quality issues. Made a request to the construction manager to fix an issue on 4 separate occasions. It was never resolved so I ended up taking care of it myself after we moved in. Warranty repair group was very responsive and attentive.

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Unfortunately, my home buying process did not go as planned. As soon as you sign the purchase agreement with Lennar you become nothing to them. Questions were not answered, meetings were not scheduled and therefore missed, and items were different on the house compared to purchase agreement and photos shown. The pre-approval process with Lennar mortgage was seamless, but then as closing got closer communication took a turn. I emailed twice 2-3 weeks leading up to closing, they responded saying they’d be in contact the week of closing. 48 hours before they sent me the statement and wire instructions, but the numbers were wrong requiring them to re-do simple paperwork and they acted like it was my fault. So far the house seems to be worth the hassle, I hope it stays that way as I do like the home and area! ... More

Good buy for a non custom, quickly built home.

We used all of Lennar companies but Lennar Mortgage didn't know how to process our loan which added 18 days to the closing as they had to reach out to Freddy Mac representatives twice and ran it through underwriting multiple times because they excluded over 60% of our income and presented most of our income as outgo/costs. It was unbelievably frustrating day after day trying to get them to get it right, which they never did. Then they paid the wrong insurance company for the home insurance which caused another fiasco as the actual insurance co kept sending us bills they were supposed to pay and the insurance co they did pay sent us a refund check. To make matters worse, Lennar Insurance answered questions on the insurance form incorrectly as they never asked us. Once the insurance co got the correct answers, they cancelled the policy. Total fiasco. Our sales representative was very helpful and honest. The quality control was less than expected and the touchup and repairs had to be done multiple times to get them fully corected. They do however have a great warranty program and the staff is great to work with. ... More

Title company customer service poor response Ali

Great experience would recommend Lennar to anyone!