Lennar Reviews

Me and my friends are great fan of Lennar! But by buying experience was terrible!! I completely understand that pandemic has changed everyone's lives but shouldn't have impacted the buying experience. The sales team was rude, mortgage team was impatient and construction manager was contactless! Just that we need a house to stay close to friends, we have continued with the purchase if not would have quit.

Lennar knows it’s brand and knows it will get customers. Therefore, the have no care or put little value in the customers during the buying stage. With the Exception of Steve, the construction site manager and Lisa, the warranty manager. First, with Lennar, they screwed us over in the home pricing. They waited until the price went up to notify us that an option we had requested could be put in. We had come in a days prior to the price jump and we’re ready to pay the deposit had we had the confirmation. Then later on, as I’m trying to get my private home inspector ready to come out, Lennar required a contract to be signed by the inspector. A contract so strongly worded, that my inspector and 4 others said no. I’ve closed on plenty of homes and never had to sign this contract. Again, Lennar did not care and made my inspector sign the contract. When we went shopping around, Lennar was the only one with a one year warranty, all the other competitors had minimum 3 years full home warranty which allows the home to properly settle in. Lennar Mortgage is another team we had issues with coming 45 days prior to closing. Joe was really responsive and great to work with; however the team was trying to swindle us into a much higher interest rate, supposedly the market rate. When my wife and I did our own shopping we found interest rates almost matching the credit we were given for closing costs, and .375 pts lower. Lennar mortgage matched it, but costed us $1,000 points, or a loss in $1,000 credits. Lastly, working with Steve through the home buying process and after while also working with Steve has been Lennar’s saving grace. Those 2 have really put the brand on their back and are available whenever we need them to answer questions or help set up any tickets. I have had a few friends asking about buying out here with Lennar. I told them go to elsewhere, to which they did and have had a much more positive experience thus far. ... More

House not competed on time. Cabinets scratched and never replaced. Closing process terrible

The builder could’ve done better with materials used to build the homes. Lennar at Woodcreek has slabs on the back of their homes but the Chamberlin community across the bridge does not even though the prices of the home were exactly the same. Lennar, build the street like $200k homes instead of $330k homes. If you look at other builders in the community, they’ve put in effort in providing the best stones and bricks. Lennar doesn’t care as long as they get their money. I’m disgusted and will be selling soon. Won’t be dealing with Lennar again. Unless they fix their mistake . 1 star Customer service is good when it comes to responding to issues in the home. I give them 5 stars. Underwriting was horrible. I should’ve walked away instead of sticking with them. -5 stars Watch out for the 2.8 % tax in the Fate, TX area. That’s about $600 added to your mortgage . 1 star ... More

The process of building was enjoyable until you decided to send me surveys everyday!!!! I literally hate surveys. Quit sending them to me.

We have shared with some of the top people how aweful the communication process was and hope they take it to heart for the Orlando area. I’m sure this will never be posted so I’m not wasting my time to go through yet again how many issues and terrible the loan process to closing communications turned out to be. We understand delays if they are communicated but Were treated like we had no right to find out what was going on with our house. To understand the last straw, after our last walk through and are pulling into the the title company to sign, Brenda calls to ask why we are not closing to today as the construction company called to say they failed an inspection. We were just with them 30 minutes ago and they told us all go. Wasted time. Wasted plans. We were literally in the title building getting on the elevator to the office. When we finally closed and walked into the home for the first time, it was raining from the ceiling and the entire island and floors were soaked with water from the washer being connected wrong. We could not have had anything else happen except they accidentally ran over and bulldozed the house. We had friends build with Ryan at the same time and scheduled walk through and gave them informed weekly meetings. Unless Lennar revamps the model they use now to communicate I would never use them again. The house itself seems great with minor stuff still not done but that is another problem entirely with follow up and follow through. ... More

I just can’t. A lot of really good people trying to get around a freaking mountain of red tape cluster/####

Wrong key repairs not complete

Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!

Not the most pleasant homebuying experience since this was my first home. Lennar needs to strongly improve their customer service, hire quality contractors to repair the home correctly the first time, and become more transparent with the homeowner about buying a house through Lennar.

This is my second home from this particular builder. My experience this time around was far most the worst experience. I would not recommend this builder.

Would not recommend Lennar to any home buyer...

We are very pleased with the layout of our home and the location, however, the home buying experience was terrible. The Lennar sales team did not take us seriously. The individual that worked with us during the sales process told us that there was only one “stick” left of homes in our price range… after a week of back and forth we found out that this wasn’t true, and there were two additional sticks that were unsold. They laughed at our questions and worries over making such a large investment in a home, knowing that we are first time home buyers, and said that this nearly $400k purchase would not be the biggest purchase of our lives so we should worry less about the quality of the build. Overall, we felt dismissed by the sales team due to the fact that we are young. We essentially sold the home to ourselves. There was a severe lack of communication and expectations delivery when it came time for us to do our final walk through. There were so many areas of the home that were rushed - from the painting to the carpeting. We found countless paint drips, areas of the carpet that were not stapled down, even the new fridge was dented. The building management team acted like they were doing “favors” for us to fix these items before closing even though we had every right to have these issues fixed prior to closing. When we had questions at this point in the process, it was very confusing whether we should talk to the sales team, building manager, or Lennar corporate. Once again, our concerns were dismissed at this stage and we were rushed to closing as if we were inconveniencing Lennar with concerns over the quality of our $400k purchase. In the six months since closing our water heater needed maintenance twice (the coils burned during the first week we moved in because the building manager left the water and turned off when it shouldn’t have been), a pipe in the master bedroom broke and leaked into our kitchen (the pipes were not properly molded together), and a toilet needed to be replaced. These were just the big items, there have been many additional smaller items that needed to be fixed (loose boards, medicine cabinet was put in backwards). All items were covered by warranty thank goodness, but this just shows how rushed these homes are built. We love our community, but fair warning that the process to buy, build, and close on these homes needs excessive improvement. ... More

The agent who sold the house to me miss-led me.

The build of the house is amazing. The construction manager and employees are awesome. The realtor we were in contact with from Lennar was so helpful. Our lender with Lennar was awful. Communication didn’t exist with her. Would no recommend using Lennar lender to anyone.

I have purchased Lennar Homes in the past (Cal-Atlantic/Ryland Homes) by far this was the worst home buying experience. If it wasn't for the lot size and location, I should have gone with one of the other builders in the neighborhood (Stanley Martin or Providence Homes). The sales experience was terrible both salespeople were not on the same page and took a long time to get a response back. As far as the builder and follow up person they were great and overworked because they had a lot of building going on, but when I was able to speak with them they were able to respond to my questions. My opinion is Lennar has gotten too big and forgotten to focus on customer service and details. ... More

We moved in to the house 3 months back and the drive way concrete had multiple wide cracks, when approached with the problem, the builder is not ready to fix because the external concrete is not covered in the warranty items. So we are not happy with the response.

I don't think Lennar is in sink with all of there offices. whey will call you for closing when the home is not ready. if you give then 10 week heads up that you will be on Military orders they don't care and still set you up to close that day even if the home is not done. I think the next time we start looking for a new home we will start by looking for a new builder.

Overall exterior and interior trim work was extremely poor massive amounts of caulk used to close poor craftsmanship / millwork. MI windows are falling a part - they will all need to be replaced within 12/15 years.

After closing, very poor response, Utilities and new connections not explained very well, sales lady was great but rest everything was just a business.

This was my first home buying experience. I was so excited! However the underwriting process was not great because our loan officer Andrew was less than responsive. We have no lived there for over a month and issues from the inspection are still not fixed. We have two giant nails sticking out of the foundation. we have cracks in the cemenet everywhere. It is just a mess. I would not wish this process on anyone.

This was a horrible experience dealing with the mortgage company. Buying a new house should bring excitement not in this case. Several times during our process, we taught of cancelling our purchase due to the loan department. We will definitely not recommend Lennar to family and friends!

No point in writing a bad review, calling and trying to get answers from anyone who will hear your experience and not down play it as sorry you need to call your sales person. When I did the research and found my home by my self and when you call for a question nothing gets an answer. It was a run around in 360 circles and it doesn't matter here the customer service is not there. Sales person, community manager , loan officer. The only person that made a difference was the notary person and my escrow account person she went above and beyond to make sure I secured everything on time.

Not the best workmanship - I had to submit multiple warranty requests with the first few weeks of moving in. Not the best design/Architect. There are simple changes they could have made to make it better like why could not all the houses have porch entry stairs on the opposite sides? This would have made the porch space actually usable. I think they could have alternated 3 bedroom and 4 bedroom houses as much as possible for better privacy - when you have two four bedroom units next to each other, your windows align exactly and you can see each other unless you decide to keep your blinds closed all the time. The closing experience was even worse - they kept giving me wrong closing amount. If I hadn’t paid attention to the numbers, they would have ripped me of almost $10k. ... More

I don't know where to begin. Start to finish this has been the worst experience I have had in building/buying a home. We were left in the dark pretty much the entire process. All the people with this company do is put out fires. If you aren't relentless in calling and pressing for answers you will be forgotten. They are too busy to build any home, or give any customer experience of any quality. They will have to resend you documents to sign over and over because of simple mistakes like correct address or house number. This resending of documents lasted till we were sitting at the closing table as they made a mistake and attorney had to correct them. I didn't even know what my monthly payment was until I sat down to sign the closing docs. Then you have the builders who will make you all kinds of promises they have no way or intention of ever keeping. They will put you off and say just file a warranty claim after closing they will take care of it. NO they won't. They will be quick and courteous each and every time they deny your claim. In my case I had my new construction home inspected by a 3rd party before closing, he found 3 major 6 medium and 7 minor issues on a home Lennar had supposedly inspected and signed off as ready to go. Understand that it's not the people who work for Lennar that are the issue, it's the overall business itself and they are stuck trying to survive in it. ... More