Lennar Reviews

Your staff lack of care and communication is unconventional. Prior to closing there are promises and actions to be taken and continued communication, but once signed and closed nobody replies or care about what's left to do or spoken off. We were left waiting for things to be accomplish but after closing we were told NO because it was not written. Sod was not not supposed to be put on, the outside walls were and still are .muddy but we are told we have to pay for those things now!

Lies, lies , and more lies... they up the price by over 20 grand before closing.. Liars. Everyone i dealt with at lennar lied . And I tell everyone in this town all about it. And will continue.

From the financing , to the closing , to moving into a house that had not been cleaned and clearly wasn’t ready., to trying to file repeat warranty claims and no one every reaches out and things are never fixed . House has had standing water in it 2 times in the first month , has leaking plumbing that has taken a week for someone to come address , the back yard and side of the house have grading issues even though they were pointed out by my inspector before the house was bought . Said to be fixed , it wasn’t half of my backyard is ankle deep water . Flooring is damaged, the list goes on and on . Overall if I had the opportunity to do this again I’d drive right past Lennar. This was my first time buying a brand new build and it has been miserable . ... More

We never purchased the house. Will never work with Lennar again.

I would not recommend buying a Lennar home. The customer service after closing has been extremely disappointing. Once the sale is complete, it feels like you’re on your own. Getting warranty issues addressed has been a frustrating and exhausting process that often feels like pulling teeth. The quality of workmanship and attention to detail throughout the home has been far below what I expected from a national builder. We’ve dealt with numerous issues that should have been caught before closing, and getting anyone to take ownership of those problems has been a challenge. Communication has been one of the biggest frustrations. Promises are made, timelines are given, and then nothing happens. I’ve heard excuse after excuse and have been repeatedly told things would be taken care of, only to find myself following up again and again with little to no progress. Buying a home should be an exciting experience, but dealing with warranty claims and unresolved issues has turned it into a stressful one. If customer service, accountability, and quality craftsmanship are important to you, I would strongly encourage you to do your research before choosing Lennar⁠ ... More

We still have an ongoing issue with plumbing and they are not addressing the issue, they are slow to fix issues and don’t do a quality job when fixing things. Would not recommend. I can’t wait to move already.

Overall not responsive and several issues

Things seemed to be great in the beginning until everything kept getting pushed back and back with blame on trades, but it was really the superintendents not keeping up. We were the ones that would walk the homesite and found leaks, and then we do our blue tape walkthrough and 3PI and there are new leaks, electrical issues, cracks in the cabinetry and just a whole host of other issues where we decided to call it quits and get our money back… which we did because our case holder even knew how bad it was.

I have had nothing but issues since moving in. My house is less than one year old I have had electrical outlets that do t work. The first 90 degree day of this year my AC went out. They sent someone to fix it and two weeks later it was broke again. Someone else came out to look at it and they’re saying they can’t do anything fix it because my system is getting too much dirt in it and it’s clogging the system so I may need my ducts cleaned. It’s been 3-4 months of problems. Not a good experience at all. Especially for a home less than a year old. SN: the AC went out on a Friday. My house was 79 degrees all weekend. No one came till Monday and they were still unable to fix the problem. I’m writing this review from inside my 77 degree home currently with no real end to the problem in sight. ... More

My experience with Lennar was disappointing. Throughout the home-buying process, I often found myself speaking with multiple people and was left confused about timelines, important dates, and next steps. Communication felt fragmented, and I did not feel adequately guided through what should have been an exciting milestone. I found the home on my own and initiated the inquiry myself, yet I never had the opportunity to walk the home with my sales representative. I also had concerns about unfinished work on the home and was hoping for more proactive communication and solutions. Instead, I felt like I had to navigate many of my concerns on my own. In addition, some of the individuals I interacted with internally were dismissive and came across as rude, which made an already stressful process even more frustrating. For such a significant purchase, I expected a more organized, supportive, and customer-focused experience. By the time I closed on my home, there was little acknowledgment of the milestone, and I did not even receive a simple welcome or housewarming gift. Overall, the experience left me feeling undervalued as a customer. ... More

Make sure you do your own math. Assembly line experience.(You are not my problem mentality after every step). No accountability for keys if you do RON CLOSING.

I will never buy a brand new home from Lennar again. The whole experience was bad.

Terrible experience! House has to many defects

Our fence is still not done and we aren’t able to complete our backyard landscaping. There is so much mud surrounding our side of the home and our dog keeps stepping on it, bringing mud into our home. They don’t care to address this issue stating it’s in the land developers hands, but Lennar should step up and take care of this. We have a home with a backyard. We should be able to let our dog in and out to do his business, yet we are having to walk him out each time. So inconvenient and so frustrating. It’s like we are living in an apartment but worse. No one will help us. It’s been 2 months and still nothing has been done. ... More

Do not buy from Lennar. If there is an issue with your home that is covered by the warranty, or they said would be fixed before closing, they do not do the repair. They are shady and unscrupulous. Dig into Lennar before buying.

I made an appointment to look at a model home. Upon arriving, Jeanette was the rep we met but she was not friendly in greeting us and the schedule for other reps were messed up so we were handed to her last minute. She rushed us to sign the earnest money deposit but glad for my realtor for sticking up for us to not signing it right away. She also misspelled our names after telling her it was wrong multiple times. Shaun was the home concierge. Besides the opening emails, she had poor communication. My realtor and I could not reach her when we had questions. She also did not let us know the second home inspection was delayed until 10 minutes before the appointment so we wasted our time to come out to the house for nothing. I had to double check every future appointment being made. Amber was the mortgage originator. She was great in the beginning but stopped responding when we had issues. She stepped in the day before closing to push our loan through. When I had questions after the closing on how to pay or who to contact, there was no communication whatsoever. Johnathan was the loan processor. He made an issue about the lady bird deed that didnt apply to our loan and wasted two weeks of going back and forth about it. His communication was the worst and then to find out he left the job made us furious knowing that he didnt care. Michelle was the next loan processor that was assigned to us. We explained the whole situation and stated that we would pay all bills at closing but none of that mattered. We ended up making double payments for our bills because of billing statements were not available. Jamal was the quality control manager. He was nice at first and explained everything but he didnt let us know the reason why we were there - to blue tape flaws. Once we started doing blue tape, he was getting aggravated and was rushing us after 1 hour. He also didnt let us know about the second home inspection delay 10 minutes before the appointment. The second home inspection he told us we couldn't use a flashlight during the home inspection and to stand 6 feet away while inspecting despite using one during the first home inspection and didnt say anything. He ensured us that everything would be fixed before closing (small details were not fixed before closing). The last home inspection, I asked for the front door to be locked once the little details were supposed to be finished but upon arriving after collecting keys, the front door and patio door was not locked. We were told that doors would be locked once everything was signed off per rep, concierge, and quality control manager. Upon collecting keys, a rep said Jeanette would gift us a house warming gift that all reps do for buyers - we have never received anything after closing on the house. During the first night, water leaked through the first floor ceiling vent from the second floor bathtub. The result was the shower walls were not installed correctly. The hot water heater leaked for a couple weeks. Hot water lasts about 15 minutes and going to put a ticket in for that. The third party vendor plumbers were horrible, the third party remediation team was great, and the lennar customer care (after closing) have been helpful so far. Overall, horrible communication even when we bought the house as is and didnt pick designs or upgrades. After closing and closer inspection, materials used are usually for rentals. The only reason we bought the house was because the numbers were right for a 5 bed 2.5 bath house compared to other local cities. Would we buy another Lennar? It's a no for now but if a future opportunity opens, maybe for rental but not a forever home. ... More

The Sales Agent could not answer any questions regarding dues and other pertinent issues. The quality service agent rushed through walk through and was only concerned with me signing documents rather than understanding how all appliances and systems worked. After move in, I found out that Builders inadvertently "forgot" to pre wire house for alarm services. Lennar refused to reimburse me for my costs associated with their negligence. The home itself is cheaply made, the finishes are low quality and the employees are below average. Lennar makes little to no concessions for buyers as far as scheduling. The only peson in this process that attempted to make things right concerning the home and getting appliances covered under warranty was the construction manager, Manny, who has gone above and beyond for me. Everyone else involved in the process from sales to quality assurance to concierge was subpar. ... More

Todo empezó desde un principio muy mal . Desde la vendedora de casas como la realtor , peor fue la realtor . La vi el primer día que me mostró la casa y la volví a ver a los 6 meses cuando fui a cerrar la casa . Se ganan una comisión altísima sin hacer nada .

Home buying experience from beginning to end was horrible.

I would not trust anything they say. They promise things in a home and then when it is built those promises were “oopsies” or “I stuck my foot in my mouth”. If you purchase a Lennar home I highly recommend getting a third party inspection. There are gas leaks in a lot of homes in the neighborhood and Lennar refuses to take accountability. My oven still wreaks of gas after a while of being here and having multiple people come and “fix” the problem. Customer service is non existent. Area managers and sales will refuse to speak with you once you bring up an issue. My mistake was signing for this home. ... More

They rush you thru paperwork, bury important info in digital signed documents, no option to dispute anything you are signing. Rush you thru walk thru, identify issues, and they NEVER come back to fix anything. We have light coming in under our Front door jam, and light shining in thru the wall between entrance and garage wall at the baseboards. They rush to finish and close, they don't care about the customers. Then when we get closed, they sell your mortgage to some fly by night company. The "digital signing everything" is the worst process! We have custom built a home before, and bought 2 existing homes, No closing or application was this horrible. We have Constant bug and knats crawling in from outside thru the tub surround that was slapped up. Glue all over the vinyl flooring that we have to scrub and scratch off. Paint all over the windows that they never cleaned up. Realtor who worked for Lennar collected his closing check, never to be heard from again. No one cares. Just a cheap cookie cutter house close to our relatives. ... More

Quality of house is poor. Paint on the wall and cabinets is awful, we need better quality of work. Also process of Lennar mortgage was horrible. Hard to reach out people when we have question . No one call back or reply to even emails . Also house construction was not that good either . Carpet installation on stairs are bad. Fooled are uneven .

Management team is horrible but the house is decent

My experience with Lennar has been horrible. The workmanship is below average. The sales rep it’s nice until you cut the house on your contract after that you never hear from him.

I will N E V E R attempt to buy anything from these people again they are a scam they took half of my escrow after going through the whole process of being approved than not.