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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20863 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

20863 Reviews

Star Rating Breakdown

5 ★ 8714

4 ★ 3892

3 ★ 3443

2 ★ 2212

1 ★ 2602

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Poor experience with receiving keys difficult process

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Ontario, CA

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the experience you have had with receiving your keys for your new home.
For general questions or warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

from day 1 day of closing till now

  • Dhaval P.
  • Verified HomeBuyer
  • October 23, 2024
  • Westfield, IN

issue #1 Day of closing plan was not discussed or no one contacted us cause they had wrong number in system despite 10 emails to correct in systems, also not only that they just put that on saying we were late take key from here and have fun.. Issue #2 came to find out mold pre exits issue and they did handle well to resolve all though time we loose did not got reimburse cause they fixed it in timely manner how that make sense when you are buying brand new home and have to deal with this all

Lennar responded:
Thank you for sharing your feedback, Dhaval. We sincerely apologize for the issues you have experienced with your home purchase. We understand how frustrating it can be to deal with communication errors and unresolved issues, especially when purchasing a new ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

I Will Never Purchase a Lennar Home Again.

  • Derek G.
  • Verified HomeBuyer
  • October 22, 2024
  • Toano, VA

Upon moving in, they left windows open that we could not reach or see, which led to water damage, the workmanship on the construction is horrible, even to the naked eye. There are issues with stairs that don’t align, finishings that don’t align, paint on floor and carpet, and many other workmanship issues. When asked to fix prior to moving in, they declined to do it and said it is what it is, and made up lame excuses. With the visible workmanship being as bad as it is, it’s worrisome what can’t be seen. Our grass was also left unattended when the sod was put down, and they never watered it, ...

Lennar responded:
Good afternoon Derek,

Thank you for taking the time to share your home-buying experience. We will share your concerns with upper management for their review and assistance. In the meantime, you can easily submit a request online through your account for any general questions or warranty-related issues. This ensures that your request is documented, prioritized, and addressed promptly.Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Jessica

  • Jessica S.
  • Verified HomeBuyer
  • October 18, 2024
  • Williston, FL

It has been a struggle to get anything done or adequate communication after signing the contract. The walk through and closing was a horrible experience and I'm still struggling with post close issues.

Lennar responded:
Thank you for sharing your feedback, Jessica. We sincerely apologize for the negative experience you have had with your home purchase. We understand how frustrating it can be to face such issues, and we regret that your experience did not meet your ...

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

Worse than imaginable

  • Annamaria T.
  • Verified HomeBuyer
  • October 18, 2024
  • Myrtle Beach, SC

Horrific craftsmanship, no response to concerns. Floors are not even worth what Lennar even paid for them

Lennar responded:
Thank you for taking the time to share your review. We sincerely apologize for the negative experience you have had with your home purchase and are sorry that your experience did not meet your expectations.
If there are any outstanding warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Promises everything delivers nothing

  • Anonymous
  • Verified HomeBuyer
  • October 17, 2024
  • Charles Town, WV

Be very careful when dealing with Lennar. Get everything in writing, do not believe verbal promises and fast talking "construction managers" who disappear once you have signed any document. When following up on pending items, they simply ignore you, better yet, tell you "that's cosmetic", or to make a warranty claim. However, warranty companies do not fix/repair things that the builder should have completed as promised. Nowhere to turn, you are left with over paying for a house that should have been as presented during sales representation. Scratched appliances, damaged cabinets, unfinished ...

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We understand how frustrating it can be to face such issues, and we regret that your experience did not meet your ...

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

Nonexistent communication, unprofessionism, and not consistent

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • North Chesterfield, VA

Failure to deliver on time No communication After multiple follow ups for communication met with rudeness and unprofessionism. Does not supply products initially promoted Worksmanship is subpar Would never recommend to any homebuyer.

Lennar responded:
Thank you for sharing your feedback. We deeply regret the issues you faced with communication, professionalism, and the quality of our work. Your experience does not reflect the standards we strive to uphold, and we apologize for any inconvenience ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Paul

  • Paul L.
  • Verified HomeBuyer
  • October 16, 2024
  • Essex, MD

Is the whole experience with lennar was very disappointed and The worst experience I could imagine. They say buying a home should be one of the most happiest days of your life. I was jerked around so much in disappointment with the whole experience. I will never buy another home from the lennar again and I will tell anyone that asked me to stay away

Lennar responded:
Thank you for sharing your feedback, Paul. We are truly sorry to hear about your disappointing experience with Lennar at Water's Landing Townhomes in Essex, ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Headache - Never again

  • Marissa S.
  • Verified HomeBuyer
  • October 16, 2024
  • Summerville, SC

The entire process has been a headache purchasing this home. Issues that arose with my inspector were not properly fixed before closing and is still something I am fighting Lennar with. They are quick to respond to issues but then “complete” them in the portal when it truly has not been fixed. I’m spending close to half a million dollars on this home and I’m getting work that is worse than my 250k DR Horton home. The employees are quick to bash DR Horton however none of these simple issues were a problem them - nor was it an issue from DRH getting support to get them fixed. You can ...

Lennar responded:
Thank you for sharing your feedback, Marissa. We are truly sorry to hear about the issues you faced during your home buying process at Carnes 42s DB in Summerville, ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Not good experience

  • Marina T.
  • Verified HomeBuyer
  • October 16, 2024
  • Lakewood Ranch, FL

It was very stressful. They approved me for a loan. I payed 30% down payment and after that they told me that I am not approved and I needed to pay off my car. That was not the plan in first place. I had to spend all my money before I made this big purchase. I don’t want to see any email from Lennar ever again.

Lennar responded:
Thank you for sharing your feedback, Marina. We are truly sorry to hear about your stressful experience with the loan approval process and the unexpected requirements that ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Couldn’t help

  • Keysha S.
  • Verified HomeBuyer
  • October 16, 2024
  • Winter Haven, FL

Could not come to a conclusion on the safety issue that all home owners of this build have . No power no access to your garage . No door from the inside of the house . MISSED WORK OVER NOT BEING ABLE TO OPEN GARAGE !!!!!!!!!!!!! NOT A SMART BUILD . All I was told that they can’t do anything to help me

Lennar responded:
Thank you for sharing your feedback, Keysha. We are truly sorry to hear about the safety issues you faced with your home, especially the lack of access to your garage during a power outage. I have shared your concerns with upper management for their ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Move in ready was a move in Mess!

  • Mercedes A.
  • Verified HomeBuyer
  • October 16, 2024
  • Lehigh Acres, FL

My contact during the build was supposed to be Sam. 99% of the time he couldn't answer my question or sent me elsewhere. I was rushed to close so much that "Move in Ready" was "Move in Mess". Not cleaned, huge number of unacceptable flaws, chipped doors, paint splatter on tile and screen, construction material in pantry and drawers, AC filter was filthy, smoke detector was beeping, ring doorbell was missing. It was awful! No dumpster for garbage, no mail keys, elevator was on the fritz. When I asked about what to do, I was told to put in a ticket to warranty the corrections. Why? Why isn't it ...

Lennar responded:
Thank you for sharing your experiencde with us, Mercedes. We are truly sorry to hear about the numerous issues you faced, including the cleanliness, construction flaws, and the lack of responsiveness from our team. We appreciate you bringing these concerns to our ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Shady to say the least

  • Stephanie B.
  • Verified HomeBuyer
  • October 16, 2024
  • Bennett, CO

Lennar mortgage was misleading during the application process, the home is built with poor quality, items were stolen out of the home after under contract to buy, lennar mortgage closing agent did not provide the original mortgage note or security instrument for my records. They also got an advance on my security instrument for the full maturity amount and are now trying to hide the money they received from the Federal Reserve bank while still charging me monthly payments. Not to mention I closed with Lennar, so explain why Experian says Eagle Mortgage, and Equifax says American Universal ...

Lennar responded:
Thank you for sharing your feedback, Stephanie. We are truly sorry to hear about your experience with Lennar Mortgage and the issues you faced with your new home at Bennett Village. We appreciate you bringing these concerns to our ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Not what I expected

  • Kourtney W.
  • Verified HomeBuyer
  • October 16, 2024
  • Conroe, TX

Cheap homes poor craftsmanship, horrible experience.

Lennar responded:
Thank you Kourtney for sharing your feedback. We are sorry we have not met your expectations. If you would like to share more details or need assistance with any outstanding items, please email us at LennarNews@Lennar.com), referencing this review. For general inquiries or warranty/service requests, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 3

Financial Services Professional

  • Paul G.
  • Verified HomeBuyer
  • October 16, 2024
  • Kissimmee, FL

Very disappointed with the construction manager and their staff for failing to remove debris before the recent hurricane (Milton) hit the area. It forced me to leave my home for safety after concerns that concrete blocks would become projectiles. I asked repeatedly for this to occur and nothing was done. Even after they responded by telling me they would remove these items. I continued to message the construction manager directly and received no response. They simply didn’t care! I have photos and text messages saved for Lennar corporate, as they should investigate this further. The overall ...

Lennar responded:
Thank you for sharing your feedback, Paul. We are truly sorry to hear about your experience and the issues you faced during the recent hurricane.
If you have any warrantable items or questions, please feel free to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 3

If I Had To Do It All Over Again

  • Asha W.
  • Verified HomeBuyer
  • October 16, 2024
  • Madison, AL

I would’ve most certainly went with another lender if could redo our first home buying experience. Bad experience from start to finish with one positive experience in the middle. We have a Facebook group that’s specifically associated with our new Lennar online community and to be honest within this review, it’s been mostly shared experiences of mentally exhausted new home owners.

Lennar responded:
Good afternoon Asha,
Thank you for sharing your recent homebuying experience with us. We apologize for the frustrations you have encountered. We hope that we can offer you a better homeowner experience moving forward. For any general questions or warranty-related issues, please submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 2

Horrible Experience Regardless of Price

  • Darren S.
  • Verified HomeBuyer
  • October 16, 2024
  • Lutz, FL

Where to start? Immediate leak from upstairs kids bathroom the first time one of them took a shower. Leaked down into the bottom floor soaking insulation. Still waiting five weeks later for it to be fully fixed so my daughter can have her on room back, so we don’t have large holes in her wall and the downstairs ceiling. Whoever put in the grass cared nothing about people safely mowing their lawns. The first time I mowed (after Lennar didn’t for three weeks), I took chunks out of the blades in the lawnmower because large chunks of cement and thick gauge wire were left in the yard. Related ...

Lennar responded:
Thank you for taking the time to share your feedback, Darren. We sincerely apologize for the numerous issues you have encountered with your new home and the inconvenience they have caused. Your concerns about the leak, lawn safety, and the quality of amenities are important to us, and we will ensure that they are reviewed by the appropriate ...

Total Score 1

Quality 1

Trustworthiness 2

Responsiveness 1

Lennar really gave us a raw deal

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • Monroe, WA

We are beyond sad for agreeing to go ahead with a Lennar home. Feels like we got a lemon though it was a "brand new home". Almost nothing working, plumbing is substandard with leaks all over the place. Electric quality is so crappy that they switched the wiring. Just crazy, never heard of anything like this. Though the cake as it were must be taken by the sales team - pushy and lies are their only two tools.

Lennar responded:
Thank you for sharing your feedback. We are truly sorry to hear about your experience. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Not good

  • Kaennon W.
  • Verified HomeBuyer
  • October 16, 2024
  • Little Elm, TX

Worst house buying experience I’ve ever had

Lennar responded:
Thank you for taking the time to share your experience Kaennon. We are truly sorry to hear this was your worst home-buying experience. We regret that we did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Lennar…where the customer comes LAST

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • Ave Maria, FL

While the community is attractive, the builder takes 1000% of the enjoyment of owning a new home away from the buyer. From omitted items which are in the contract, to shoddy construction, to deceptively low HOA fees, Lennar is the champion of bait and switch.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing these concerns to our attention. We strive to provide the best possible service and quality to our homeowners, and we are sorry that your expectations were not ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

For Lennar, I expected more...

  • Marina V.
  • Verified HomeBuyer
  • October 14, 2024
  • Humble, TX

When I visited the office as expected the quality and service I had before from Lennar. After a very long purchase process, I finally got the house. Since it is a new home, I expected not to have issues. I reported 4 of them and only one has been taken care of. Very sad.

Lennar responded:
Thank you for sharing your experience with us, Marina. We sincerely apologize for the issues you encountered during your homebuying ...

Total Score 1

Quality 2

Trustworthiness 2

Responsiveness 1

Never Again

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Caldwell, ID

This whole process was extremely frustrating and unprofessional. Thank you, but I will never buy from Lennar again.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and unprofessionalism you encountered throughout the process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Worst buying experience of my life

  • Terry K.
  • Verified HomeBuyer
  • October 10, 2024
  • Las Vegas, NV

Every aspect of buying a Lennar home was met with a challenge, and even once moved in, there are still issues and challenges. From initially trying to view the home at an advertised open house where there was actually no open house at all, to dealing with the completely incompetent lender which made mistake after mistake on the paperwork and their communication was awful, to the blue tape walk thru where there was a ton of items that needed to be "fixed" such as paint, grout, cabinet fronts, appliance issues etc, that were only half completed on the final walk thru and so we are still ...

Lennar responded:
Thank you for sharing your experience with us, Terry. We sincerely apologize for the challenges you faced during your homebuying journey.
We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Not A Satisfactory Experience

  • Santina S.
  • Verified HomeBuyer
  • October 09, 2024
  • Crandall, TX

Unfortunately, this was not the overall first buyer experience I expected.

Lennar responded:
Good afternoon Santina, we are sorry to hear we did not meet your first-time buyer expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 2

How buying experience

  • Naresh K.
  • Verified HomeBuyer
  • October 09, 2024
  • White Plains, MD

I am very disappointed with lennar employees who showed house material and options to purchase my home those were not explained clearly.Also lennar mortgage is worst lender I ever go with.I wouldn’t recommend lennar to my friends for buying their house.

Lennar responded:
Thank you for sharing your feedback, Naresh. We sincerely apologize for the experience you had with our employees and the mortgage process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

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