Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21794 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Good experience
- Jodi-Ann D.
- Verified HomeBuyer
- February 12, 2025
- Hampton, GA
I'm pleased with my house! The house looks just like it does on YouTube and I have good warranty so far
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar can do better!
- Ashkan K.
- Verified HomeBuyer
- February 12, 2025
- Irvine, CA
This is my 2nd home with Lennar, my sales consultant with Lennar was great but the quality of the home isn’t all there. Too many things wrong with the homes and feels like Lennar looking for excuses not to repair it, I feel like I’m inconvenienced the company. I still have a door that needs to be replaced that hasn’t been. I’m a little disappointed. Good luck asking a manager to call you. Also I hear everything from outside. I wish the walls were a little thicker though. Overall yes I would buy again but next time I would take 5 hours to inspect the entire house on our way walk.
Total Score 5
Quality 2
Trustworthiness 3
Responsiveness 2
Concrete issues all over the home, customer care doesn’t care customers, they only care about lennar
- Archana B.
- Verified HomeBuyer
- February 12, 2025
- Acworth, GA
Hello Team, Lennar is reputed builder but with zero quality on concrete. They basically don’t know how to use right concrete mix. Lack of engineering direction. All the appliances in our home are leaking. Ex : Refrigerator leak, Dishwasher leak. When we ask about concrete issues, customer service came and said sorry it’s a bad work may be done during the night time. We can’t do anything it is what it is. Customer service at lennar is there to support lennar, not the customers. They just don’t care about customers. This is our experience and feedback with Lennar with ...
Lennar responded:
Good afternoon Archana,
Thank you for sharing your review. We are sorry to hear the quality of your home has not met your expectations. If you would like to share details of your concern for us to review, please send us an email referencing this review to CorporateCustomerCare@Lennar.com. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Wasn’t expecting having drainage issues since day one in a brand new home
- Veronica G.
- Verified HomeBuyer
- February 12, 2025
- Loxahatchee, FL
I have been living in my new house for 6 weeks and since day one I have seen a drainage issue in front of my house that I am concerned about. I am worry that it will affect the house or my driveway later on. I have seen that builders have done some repairs but it is not solving the cause of the problem. There is always an area that remains wet. This has been a headache since I wasn’t expecting to deal with this since day one in a new house. I will keep communicating with the builders until this gets resolved. Hopefully soon. I have seen at least 7 houses on my block with same or worse issues ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
Lennar is a Leader
- Jeannette M.
- Verified HomeBuyer
- February 12, 2025
- San Antonio, FL
If you want it for yourself, Lennar wants it for you. It’s your time, be patient. I worked with the most kind, pleasant, and patient team of individuals who kept me informed and motivated. I absolutely love everything about my home. In addition to getting everything I wanted in a home, literally all boxes checked, the structure, of my Lennar home is the best in its class. Thank you Lennar for being the leader you are!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Irene H.
- Verified HomeBuyer
- February 12, 2025
- St Augustine, FL
was good on time with the appointment
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Not very happy
- Anonymous
- Verified HomeBuyer
- February 12, 2025
- Pennington, NJ
While the home buying experience was good with great support from lennar mortgage, we have issues with the quality and some of the basic stuffs.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 2
Not a good experience with Lennar.
- Anonymous
- Verified HomeBuyer
- February 12, 2025
- Piedmont, SC
My home buying experience with lennar was horrible.
Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We are sorry to hear that your home-buying experience did not meet your needs. If you would like to share details of your experience, please send us an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Gate FOBS
- Terry M.
- Verified HomeBuyer
- February 12, 2025
- Canton, GA
I was given two gate fobs about a week after I closed on my property and they do not work. Three different requests have been made to rectify this problem and I still haven’t heard back from the current HOA manager. The far gate remains open 24//7 but I would like to have this problem rectified as soon as possible. Also my name is not on the gate directory! Why is this when I closed on 12/20? Please follow up with these issues.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
Lennar townhome Heber City, UT
- Anonymous
- Verified HomeBuyer
- February 12, 2025
- Heber City, UT
The repair crew is great but these are very basic townhomes with a lot that could be better. The home buying process was difficult at best and the finishes are low end for the price.
Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We're sorry to hear that your home-buying process wasn't as smooth as expected and that the finishes didn't meet your expectations. If you would like to share details of your experience, please send us an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 5
Bad AC smell
- Antonio D.
- Verified HomeBuyer
- February 12, 2025
- Crandall, TX
The Ac smells bad after one month of living here I was told I'm on myownfor 800 dollars in repair because the home warranty doesn't cover it. Shop elsewhere.
Lennar responded:
Good afternoon Antonio, Thank you for sharing your feedback with us. I am sorry to hear we have not met your expectations. I will be sharing your feedback with upper management for their review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great
- TORRE C.
- Verified HomeBuyer
- February 12, 2025
- Homestead, FL
Good service good deal, good property
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar Sales office and Title office AAA+++
- Peter H.
- Verified HomeBuyer
- February 11, 2025
- Saint Augustine, FL
In our new home now 5+ weeks and everyone working at Lennar Sale Office Title Company and Construction workman have all been AAA+++ in quality of work in their profession. Yes at times there is issue to address, but Lennar as of now has always addressed and taking care of a problem... THANK YOU...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home purchase
- Donald C.
- Verified HomeBuyer
- February 11, 2025
- Murfreesboro, TN
Sales process and VA application was the easiest I have ever done.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Walk thru and closing
- Gayle C.
- Verified HomeBuyer
- February 11, 2025
- Westfield, IN
We did our walk thru a week before we closed and we came back 3 times in that week and nothing had been done in our walk thru so the day before closing we went to the office and our girl got on the phone and called our project manager and got them to start working on all the things that were wrong. But the morning of the closing we came back and several things were wrong and I feel like we were dismissed on all of them and then you are stuck because you have to go to your closing. We have already had to have the mother board replace in our heating system and we haven’t even lived here a ...
Lennar responded:
Good afternoon Gayle, and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. Your feedback is valuable to us, and we have shared it with upper management to ensure a more timely resolution process moving forward. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 1
So worth it
- Jahkim F.
- Verified HomeBuyer
- February 11, 2025
- Moncks Corner, SC
I love my new home. I’m so excited and proud of the accomplishment.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service over all
- Minu P.
- Verified HomeBuyer
- February 11, 2025
- Hockley, TX
Excellent service over all except when dealing with their mortgage division.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ceyda
- Ceyda M.
- Verified HomeBuyer
- February 11, 2025
- San Antonio, TX
Loving my new community , my community is very friendly
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
4 out of 5 stars
- Melissa B.
- Verified HomeBuyer
- February 11, 2025
- Aurora, CO
Genuinely had a good experience, but the ball was dropped when my walk through punch list was forgotten. Ended up having to move in without issues being addressed like they should have before closing day. Other than that, it was a good experience.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
First new home
- Linda R.
- Verified HomeBuyer
- February 11, 2025
- Jarrell, TX
This is the first purchase of new home. The experience was well above all my expectations. From the sales staff, loan officer. Mortgage staff the help was fantastic. The perfect well built home has left me with no regrets.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Jeff is awesome and very helpful.
- Bryson W.
- Verified HomeBuyer
- February 11, 2025
- Smyrna, TN
Jeff provided timely and detailed updates whenever there was an issue.
Total Score 3
Quality 5
Trustworthiness 4
Responsiveness 5
Very easy to deal with.
- Gary G.
- Verified HomeBuyer
- February 11, 2025
- Englewood, FL
Scott was very helpful during the purchase. He always answered my questions quickly and made sure everything ran smoothly. Chuck made sure that the house was ready to move in when I closed. Overall, it was a smooth process.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Rush to close & inspect
- Anonymous
- Verified HomeBuyer
- February 11, 2025
- Palm Bay, FL
They hoped we wouldn’t notice - the keys didn’t open everything, the handle was falling off the freezer, the garage panels have gaps, more than 5 minutes running water to get hot, and on an on! Been in the house less than a month and already 6 requests in for repairs. That’s after the Lennar construction folks at the walk through told us we would not be able to ask them for repair after our 2 hrs with them! And we have a gate house at our entrance with NO doors for anyone to ever enter it - only virtual! Only problem is there’s a rail fence every one just walks over!
Lennar responded:
Good afternoon and thank you for sharing your experience with us. We sincerely apologize for the inconvenience of having to request for repairs in your new home. We hope that moving forward, we can regain your trust. If outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com so we can help you follow ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Best home ever.
- Patrick E.
- Verified HomeBuyer
- February 11, 2025
- Indianapolis, IN
Best home ever. I fell blessed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ola
- Olajumoke K.
- Verified HomeBuyer
- February 11, 2025
- Rosenberg, TX
Good environment and good price
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
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