Lennar Reviews

Our experience purchasing a new home had its ups and downs. While the overall process was okay, there were significant frustrations, particularly with communication during the financing stage. The loan officer's communication was extremely slow, and getting clear answers about pricing and current incentives was challenging. My questions were frequently passed around between the sales agent, the loan officer, and other employees, which created delays. Unfortunately, these delays resulted in me locking in a higher interest rate than I could have if responses had been more timely and transparent. On a more positive note, the post-move-in support from Lennar has been excellent. They’ve been punctual and attentive when it comes to addressing any issues or repairs in the home, which has been a relief. While I appreciate the quality of the home and the after-move-in service, the inefficiencies and lack of clear communication during the buying process left me feeling frustrated. I hope Lennar works to improve their communication systems for future buyers. ... More

Corina helped me in all aspects of buying experience

Trying to figure out which bill were do monthly or every other month took several phone calls. Also getting contacts regarding payment was additional calls.

Adriana was excellent and very hepful.

everyone has made our experience wonderful. we are enjoying the peace and quiet, with the beautiful view.

Buying my first house with Lennar my personal experience was very easy and understandable. They have a wonderful team. They all work together great and helped move the process very smooth and quickly. The team in Colombia Tennessee is being great to work with very trust, friendly understandable easy to work with. Before and after the purchase they very easily to schedule appointment to repair things around the house.( Kelvey, Zach, Rebecca, Jessica. ) they treat you like a Lennar family member. I’m very happy with them I will buy an other house with them if I need too.

I am writing to share my feedback regarding my recent home-buying experience with Lennar, which, unfortunately, has been the worst I have encountered in over 20 years of working in the real estate and mortgage industries. From the initial purchase to the final stages, the process was marked by poor customer service, unresponsiveness, and a lack of professionalism. My expectations for a seamless and professional experience were not met; instead, I dealt with significant frustrations. The Lennar sales representative I initially worked with showed some responsiveness at the start, but when it came. Still, when I offered and discussed details, he refused to meet in person and insisted on handling everything via text or email. This lack of flexibility and unwillingness to engage personally made the process feel cold and impersonal. Despite my repeated requests for verbal communication, they were ignored entirely. Calls often went unanswered or were returned only after several days. Adding to the frustration, my experience with Lennar Mortgage was equally disappointing. I was required to use their services, but the representative assigned to me was unresponsive and unhelpful. I specifically requested verbal discussions to accompany email interactions so that I could fully understand the process and ensure everything was handled correctly, but these requests were disregarded. It was incredibly difficult to get in touch with anyone for information or follow-up, which only added unnecessary stress to an already challenging situation. While the quality of the home itself may meet acceptable standards, the negative experience of purchasing it has overshadowed any perceived value. A significant investment like this should be accompanied by excellent customer service, and Lennar failed to deliver on this front. If I had it to do over again, I would not have purchased from Lennar, and I cannot recommend them to anyone. This experience has left me deeply disappointed and undervalued as a buyer. I hope this feedback encourages Lennar to reevaluate its processes and customer service standards, as these are critical aspects of the home-buying journey. ... More

I would said that overall it was a great experience with the builder. I would recommend it.

Tess was great to work with.. she was very informative and helpful..on the mortgage side, not so much..frustrating, would provide info and then they would ask for the same info you just gave them.. we couldn’t close the way we were supposed to, so we had to drive to salt lake to do so.. quality of materials - Lennar doesn’t care, gives you zero choices and the cheapest of cabinets, flooring at a pretty steep price.. you get what you get and that’s it! Literally most of all the new home buyers on our street have literally gutted their brand new homes and built them back the way they should be with much better craftsmanship and quality of materials. And after all this, they part of the neighborhood to have fencing that goes completely against HOA rules and then tell you that you can’t put up a fence particularly when you have a 5ft drop off in your back yard!! Major liability issue but they don’t care!! At all ... More

Lennar doesn't give any option while building, e.g. extension of kitchen, or patio cover, storage extension(if there is room for extension) even I am willing to pay extra, so not very impressive but accept it whatever they provide.

The Lennar agent was very friendly and helpful.

Overall experience was very easy and straightforward. Everyone on the Lennar team was friendly, helpful and timely on all matters.

Do not use Lennar mortgage. Maybe it was just my loan officer but phone calls weren’t returned. Emails not answered and I was told I was getting money back at closing. Then I wasn’t. Then I was. I was told to put 10% down but it turned out it should only have been 5%. Then I was told PMI had to have insurance on it in order to get it cancelled if I paid it off early. Then I was charged $7000 for it. Go to any other lender. Not lennar lending.

From our first engagement with Debra (where she talked to me like a moron who doesn't understand interest rates, despite the fact that I have a master's degree in economics) to our final walk through with Jon (where the construction manager tried to tell me that the cabinets were 'fine' even though one of the doors was the wrong size, a problem I had flagged three times for them), my experience with Lennar was sub-standard! The builder failed to communicate that they didn't have a water meter for our home, so we were stuck living with my parents for a month while we waited. After we moved in the oven and the refrigerated broke, which Lennar employees said was pretty standard. Since moving in ~2 months ago, the HOA has already raised rates while failing to plow the roads or communicate about when certain amenities will be open. It's actually astounding how frequently Lennar bungles what are straightforward parts of their job. ... More

I will never buy a home again from lennar. The house was build very poorly. I will not recommend anyone to buy.

My home still does not have a front door lock. My construction manager told us he ordered the lock a day after we closed on October 21, 2024 and told us he would have it in two weeks. It is now December 12th and the construction manager does not return my calls. He has our garage door opener which he was supposed to use to open the house to install the lock so I will need it back or a replacement. This whole experience is unprofessional!

The entire team has been so fantastic. We had some issues with fencing and they all stepped up to help work it out. We have some minor things that need to be repaired and they were out here to inspect the next day and have scheduled for repair next week. Prompt and professional! The Lennar Team is top notch!

Overall, a good quality home. All the staff are great & very helpful. But the some of the materials used seem a bit cheap. The cabinets around the microwave are not good and done with multiple small pieces which visually isn’t appealing. The lights in the bathroom are not sufficient. Garage doors slam real hard. Some other minor stuff that can be improved.

Mortgage loan officer was amazing! Took great care of us and our closing attorney was great. Even final walk through was spot on. Very happy

When I did the walkthrough and talk with the Lennar seller, he told me that the house came with fans in the bedrooms and living room, just like the model house ( I have these on email that he send me), even on the website you can read that the house coming with fans. My surprise is that they never installed them, I sent many emails before closing and they practically told me that now houses not have fans. I felt upset for the lie and because no one wanted to give me the fans that the house brought.

They buying process was fine. The sales department is not terribly responsive once you agree to buy. Lso dont feel they were transparent about some issues with neighborhood. After some time we were directed to someone who was responsive. Quality if materials is average at best. I still can't believe they do not include gutters on the house. Overall hiusebis fine and they have been super responsive to maintenance tickets.

Everything has been a blessing. Few hick ups here and there pero, Nicole has been great

I will tell you that you are awful with keeping people updated and aware of what is going on. I will say that I had to call 2 to three times to get answers on most of my questions. I think you should have told me more about the running of Lennar and veranda preserves. I am happy with the moved but not thrilled with the organizations. I will say there were 3 people that were wonderful! Benjamin, my closing agent and Denise

Water tank, dishwasher, emergency shower hinge, ungrounded rail. These shouldn’t occur with adequate quality control. Home experience stafff became invisible and unresponsive after sale, warranty filing process is inconvenient and closed so my property managers cannot file claims on my behalf.

Poor communication throughout entire process.