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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21143 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21143 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

A Second Buyers Outlook.

  • James C.
  • Verified HomeBuyer
  • September 25, 2024
  • Manvel, TX

Excellent loan officer and loan analyst. Builder very knowledgable also, previous Lennar home owner but this experience was 10 times better. Only damage from hurricane were a few things inside and fence, and front yard tree but in process of being fixed, this team handled the hurricane situation excellent to help my closing stay on track. Thank you Manny,Lan,Sandra,Terry,Tricia And Ali!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worst experience buying a property

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • Charlotte, NC

No kind of spare materials left. Shoddy work with damaged stuff with multiple holes put in kitchen cupboards and on raising it as issue, was justified saying this is all fine and put in model house

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We are sorry to hear we have fallen short of your expectations with the quality of your home. Moving forward we hope to have the opportunity to earn back your trust as a Homeowner.
In the meantime, for any general questions or warranty-related issues, you can easily submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Incredible home & home buying experience

  • Lisa S.
  • Verified HomeBuyer
  • September 24, 2024
  • Westfield, IN

So blessed with our incredible salesperson, Katie. She was amazing! Nathan oversaw our construction and we couldn’t be happier with the work done…so much fun to see home grow over the weeks and months.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wish it was a great experience

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • Kissimmee, FL

Whole lennar team could have done a better job to make this buying experience memorable in a positive way, which obviously lacked.

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

John

  • Robert C.
  • Verified HomeBuyer
  • September 24, 2024
  • Spartanburg, SC

John was amazing. The walkthroughs were rather difficult. Had to be on there time. Weekends were not an option. Major plumbing issues right out of the box.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Awesome first-time buying experience

  • Jorge C.
  • Verified HomeBuyer
  • September 24, 2024
  • Simpsonville, SC

I had a wonderful experience with Lennar during my first time buying experience. They did everything that they could to make me feel welcomed and wanted and appreciated. Whenever I had a question, it was usually answered in less than 24 hours and with a warm smile on their face. I would most definitely recommend Lennar to anyone purchasing a home. I know great business when I see it and I definitely got it here with Lennar!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The entire team.

  • Kevin W.
  • Verified HomeBuyer
  • September 24, 2024
  • White House, TN

This was a great home buying experience. My wife and I are very satisfied.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Office personell are responsive

  • Abdolmajid A.
  • Verified HomeBuyer
  • September 24, 2024
  • McKinney, TX

Steven was quick in responding and resoling the issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buying process was good but not very happy with the quality of the products.

  • Malvika M.
  • Verified HomeBuyer
  • September 24, 2024
  • Beaverton, OR

Poor quality of material and work, I am not very happy.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Sloppy painting. Never get anyone responsible. Every one I calls for issues I get runaround. This included internet connections & landscsping

  • Vincent L.
  • Verified HomeBuyer
  • September 24, 2024
  • Pooler, GA

Make sure all issues are resolved prior to closing, because once you close issues are never resolved. Also make sure they clean inside and outside before you close. Pay attention to detail because painters are sloppy.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Lennar 50 ft

  • Manishkumar P.
  • Verified HomeBuyer
  • September 24, 2024
  • Baytown, TX

In a 2400 sqft house, lennar provide only one sink in master bedroom and their original design is questionable. Plus using wood floor instead of tiles in all bathrooms. Only one Ethernet connection in the whole house which is only in living room. The room facing main road has only one small window in lennar wildflower II collection in Marigold elevation B plan. Overall plan for marigold is really good. And spacious. Bath tub size is too small to fit in secondary bathrooms. These are all small design changes that gives more satisfaction if it were included in original plan.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

Not the best

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • Crandall, TX

The sales person was not helpful at all, most of the time she doesn't answer back or for the few times she did she was giving wrong information, my new neighbor had the same issue as well. Otherwise some of the floors in the house are not well leveled and also I fund some studs and trush buried under the sod and makes me question the quality of work and not trust your company. One good thing, the QA person who was in the final walk-through inspection was knowledgeable and had a good attitude.

Lennar responded:
Good morning and thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our sales representative. Your experience does not reflect the high standards of service we strive to ...

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Be Informed

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • Caldwell, ID

The loan process was smooth and professional. The sales agents at Lennar were horrible and unprofessional. The build side of things was ok, however the quality of the products used very low quality. The carpet is extremely thin and the paint is horrible.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Allie

  • Alejandra G.
  • Verified HomeBuyer
  • September 24, 2024
  • Clovis, CA

First time homebuyer & my experience with Lennar was great! Very knowledgeable workers, attentive, efficient & professional. Someone was always available for any questions I had. My walk through experience was also great. Definitely recommend Lennar to anyone shopping around. I’m loving my new home!:)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • MAUREEN P.
  • Verified HomeBuyer
  • September 24, 2024
  • Rhome, TX

Wasn't a very long process but was worth it

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

PTSD

  • Elayne J.
  • Verified HomeBuyer
  • September 24, 2024
  • Sarasota, FL

I am not even rating this experience. Letting others speak for me. But since I have to add more words here it is. Nothing! If you like to have PTSD please sign up to Lennar customer service.

Lennar responded:
Thank you Elayne, for sharing your feedback. We are truly sorry to hear about your negative experience with our customer service. Your comments are very concerning, and we take them seriously. I have shared your concerns with upper management for their review and assistance. We hope we can earn back your trust and moving forward, we can offer you an improved Customer Care Experience. Please do not hesitate to contact your Customer Care Team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

.Great builders

  • Emily M.
  • Verified HomeBuyer
  • September 24, 2024
  • Gaston, SC

Great builders to work with was my experience with Lennar

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Karen

  • Karen D.
  • Verified HomeBuyer
  • September 24, 2024
  • Crandall, TX

I’m Jerry disappointed with my WHIOLE home buying process. I have NO words to appropriately describe the nightmare I have been through.

Lennar responded:
Thank you Karen, for sharing your feedback. We are deeply sorry to hear about your disappointing experience with your home-buying process. Your comments are very concerning, and we take them ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

New Home Purchase

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • Kissimmee, FL

My overall buying experience was great. What I would tell others to beware of is quality of workmanship. Higher your own inspector to come prior to closing to help catch any issues. I made the mistake of relying soly on Lennar and I sincerely regret not taking that step prior to closing. I have found several issues with the home. Lennar has came to fix those things which is good. My biggest issue is I have an AC issue and still not 100% fixed. At my walk thru and when I moved in the AC could cool to whatever temperature I set including 68 degrees in Summer. 2 weeks later the ...

Total Score 5


Quality 1

Trustworthiness 3

Responsiveness 3

Lennar Home

  • Varaprasad R.
  • Verified HomeBuyer
  • September 24, 2024
  • Dallas, TX

Excellent service But they miss the blinds in our house. I paid money from my pocket to fix blinds.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mixed Experience

  • Amaranatha M.
  • Verified HomeBuyer
  • September 24, 2024
  • Westfield, IN

Overall, the buying process was smooth and satisfactory. Unfortunately, the quality of some materials leaves much to be desired. The cupboards feel subpar, and the drywall is quite thin and fragile, with paint chipping from even minor scratches. The value for the price is just okay, given the quality of materials used. Responsiveness to issues has been lacking. There has been minimal follow-up on concerns raised, and no clear proof has been provided regarding the resolution of third-party inspection findings. The builder and team seem trustworthy and professional in their dealings.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 3

Buying experience for my Lennar new home

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • McKinney, TX

Recently I have my first new home with Lennar at Mckinney & overall experience with the entire team was really wonderful. Mostly there were no major issues & some minor issues were fixed immediately. They have very good customer service team & available whenever the request is raised. Builder can still do better on overall workmanship & it would be great if they can provide window treatments for new builds. I really appreciate Chad for helping me on my purchase & getting me all the information i needed. Overall i would say good experience for me

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Extremely poor experience with Lennar

  • Syed J.
  • Verified HomeBuyer
  • September 24, 2024
  • Princeton, TX

This is probably the last home I will purchase with Lennar. The entire experience was extremely frustrating, once the initial agreement was done with Lennar, I had a terrible time getting any response from the sales team or the finance team. They had six to seven weeks to close the loan that was done through Lennar finance, however I got CD an hour before the actual closing was scheduled. No response to any question whatsoever, they just refused to answer emails and phone calls. My agent and I escalated as well, the management is also just about as irresponsible and irresponsible. I am ...

Lennar responded:
Thank you Syed for sharing your feedback. We are deeply sorry to hear about your poor experience with your home-buying process. I have shared your concerns with upper management for their review. We hope we can earn back your trust and moving forward, we can offer you a much better experience as a Homeowner. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Great experience with my new home.

  • Paula M.
  • Verified HomeBuyer
  • September 24, 2024
  • Crandall, TX

I love my new home. The details such as sprinklers, the ability to have pest control done from the inside my walls is an important feature to me, granite counter tops and appliances. I’m deeply satisfied with my new home. Thank you, Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home review

  • Elaine D.
  • Verified HomeBuyer
  • September 24, 2024
  • Ave Maria, FL

Hi Lennar! First and foremost we love our home. Jamie was outstanding and went above and beyond for assisting us with the purchase. She is knowledgeable and approachable! My home is beautiful and love it, EXCEPT our primary bedroom AC doesn’t work properly!!! I had this checked and it reads at LEAST 3degrees less than the rest of our home. My husband and I don’t think this is acceptable with a brand new home. My answer from customer service: sorry, I wasn’t the only one with this issue, we can’t do any thing about this. Their suggestion was to close some of the vents in the rest of the ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

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