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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21143 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21143 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Good interest rate, poor construction

  • David S.
  • Verified HomeBuyer
  • September 11, 2024
  • Madison, AL

Lennar used a promotional interest rate of 4.75% to attract me to buying one of their homes, had i looked closer at the construction materials and methods I would have not purchased from them. It is a new construction spec house the fit and finish of the house is poor, the materials are contractor grade at best. Other than simple repairs, getting warrantee issues resolved is a challenge. I am still trying to resolve the grading issue in the back yard, every time it rains my patio accumulates about 1 inch of water. And the HOA is through Hughes properties, they are difficult at best to work ...

Lennar responded:
Good afternoon David, We appreciate you sharing your feedback and are sorry the home has not met your expectations. I have shared your concerns with upper management for them to review and assist. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Overall the experience is good and quality is decent, but the customer service experience is really bad

  • Sarvesh G.
  • Verified HomeBuyer
  • September 11, 2024
  • Wake Forest, NC

Overall the home is good, and the build is good, did not face much issues until now. But I am not happy with the customer care post home closing, even during the construction process there was always communication gap from construction manager side, He never kept us in loop on the progress, did not even notify us before drywall were put. I had to contact him to get pre-drywall inspection scheduled and the drywalls were hastily put in so I couldn't get the inspection done. After closing, there are pre-identified issues with the lawn and shrubs which are not tackled by the construction manager, ...

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 1

The highlight was the big red bow on the door with the welcome home mat

  • Sandra L.
  • Verified HomeBuyer
  • September 11, 2024
  • Rogers, MN

I went through a realtor which was a BIG mistake. Because of doing this I did not get to pick any countertops ,fixtures and flooring. I also did not find out anything about the neighborhood like are there going to be ant parks for children,dogs and for everyone to sit in and meet other people in the neighborhood. Also I would have found out that gutters are not put on in the back of your townhome and neither is a patio and to put one in can be quite an issue with the association here.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Worst experience

  • Zia S.
  • Verified HomeBuyer
  • September 11, 2024
  • McKinney, TX

Not committed what they say in the phone and on the paper two completely different. Also didn’t disclose everything before doing initial contract sign and make customers hold by saying no refund of contract money.

Lennar responded:
Good afternoon Zia, thank you for taking the time to share your experience. We are sorry to hear there was some miscommunication during your initial home-buying journey. We hope that moving forward, we can earn back your trust by providing a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

D experience was pleasant.

  • Albert A.
  • Verified HomeBuyer
  • September 11, 2024
  • Crandall, TX

Lennar home are so great in quality and a fabulous people working here my home fast delivery and all I meet make me smile and happy. I’m glad I chose them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Half Truths

  • Bruce L.
  • Verified HomeBuyer
  • September 11, 2024
  • McMinnville, OR

We were lead to believe that if we put a deposit down to hold the lot that when the house was actually framed we would be able to get our deposit back if we did not like the house. One week after we put the deposit down we had to pay an earnest money. If I would have seen the completed house before the earnest money, I would have had serious second thoughts. I also made it abundantly clear that I plans on paying cash, but was still hounded by Lennar Lending to go through the loan process. A total waste of time.

Lennar responded:
Good afternoon Bruce, we appreciate you taking the time to share your feedback. We are sorry to hear you felt you were misled. We hope that moving forward, we can earn back your trust by providing a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

Home buying with Lennar is lot easier and smooth. Sales people are very professional. Oscar

  • Oscar R.
  • Verified HomeBuyer
  • September 11, 2024
  • New Braunfels, TX

Home buying with Lennar is lot easier and smooth. Sales people are very professional

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Under contract and closed in no time

  • Aaron H.
  • Verified HomeBuyer
  • September 11, 2024
  • Sarasota, FL

My wife visited the community and found a property being built, but not under contract. The process took about 2-3 months to get from signed contract to close. There were a few hiccups along the way as to be expected, but Lennar was able to deliver without much delay.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Eli, Jennifer, Esai and Christopher

  • Russell F.
  • Verified HomeBuyer
  • September 11, 2024
  • Portland, TX

Lennar has a GREAT team that focus's on the costumer's needs and issues. All of my issues (except one) have been corrected. the one is the closure of the front entrance. To which I am currently in communication with your team.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Could have been better

  • Jennifer M.
  • Verified HomeBuyer
  • September 11, 2024
  • Myrtle Beach, SC

Cutting corners no toliet paper holder paint jib terrible no towel racks sloppy paint mess on floors poor caulking

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

Air conditioning

  • Cindy W.
  • Verified HomeBuyer
  • September 11, 2024
  • Las Vegas, NV

Air conditioning was having issues. They were addressed. Problems were resolved.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Review of My Home Buying Experience with Lennar

  • Tynesha A.
  • Verified HomeBuyer
  • September 11, 2024
  • Las Vegas, NV

I recently went through the home buying process with Lennar, and I have mixed feelings about my experience. While there were some positive aspects, there were also significant challenges that I believe potential buyers should be aware of. First, I want to commend the construction manager and the customer service team. They were outstanding and truly made the process smoother. Their professionalism and willingness to assist were greatly appreciated and helped alleviate some of the stress that comes with purchasing a home. However, my experience with Lennar’s mortgage lending process left ...

Total Score 3


Quality 5

Trustworthiness 3

Responsiveness 3

Great experience

  • Marion H.
  • Verified HomeBuyer
  • September 11, 2024
  • Westfield, IN

So far, the home Is great. There are a few things I would’ve expected to be a higher quality for a half million dollar home such as the wire racks in the closet should’ve been made out of wood and more sturdy and there should be towel racks in the bathrooms. The personnel at Lennar have been fabulous to work with very accommodating and responsive. The entire buying experience was easy and fast.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Mixed

  • Jonatan R.
  • Verified HomeBuyer
  • September 11, 2024
  • Fort Myers, FL

A few staff made the after purchase activities a traumatic and stressful situation. The house is okay but know the model houses are upgraded and made very nicely. Your house will not look the same and the quality of the work does not compare to the one provided to the model houses.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 1

Owner

  • Steven F.
  • Verified HomeBuyer
  • September 11, 2024
  • Saint Michael, MN

We had issues with 3 appliances, had to reach out multiple times to get anything done. We have not had a mailbox available for over 2 months and still do not.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Chase is great to work with

  • Akshar 8.
  • Verified HomeBuyer
  • September 11, 2024
  • Conroe, TX

Price, locations, and service by Chase, Bree and other team members are great .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

good

  • Keyla S.
  • Verified HomeBuyer
  • September 11, 2024
  • Conroe, TX

It was a difficult experience but in the end everything turned out well.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Buying a Property from Lennar is VERY VERY STRESSFUL

  • James S.
  • Verified HomeBuyer
  • September 11, 2024
  • Longview, WA

The documents process was extremely slow. We had to speak with 8 different people for the proper forms and access to websites. Filed complaints against 1 woman who would not return phone calls and dragged out underwriting for weeks!!

Lennar responded:
Good afternoon James, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

It was a long process

  • Phillip R.
  • Verified HomeBuyer
  • September 11, 2024
  • Bryan, TX

Be prepared to send in a lot of paperwork

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 4

Left abandoned

  • Erik B.
  • Verified HomeBuyer
  • September 11, 2024
  • Clovis, CA

Whenever there were questions or needs nobody was there to help. Concierge was useless. Lender left without saying anything before closing. Builders didn't even get permit for solar until after 30 days at closing. Francisco has been the only helpful person

Lennar responded:
Good afternoon Erik, Thank you for sharing your feedback. We appreciate your kind words about Francisco and are sorry to hear that you felt there was no one available to help with your questions. We hope that moving forward, you can enjoy your home and we can earn back your trust by providing a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 1

Jatin

  • Anonymous
  • Verified HomeBuyer
  • September 11, 2024
  • Fresno, CA

Experience was good with lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not the best

  • Joey W.
  • Verified HomeBuyer
  • September 11, 2024
  • Crandall, TX

Couldn’t even get my correct name on the title.

Lennar responded:
Good morning ...

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

I would not buy from Lennar again.

  • Katherine H.
  • Verified HomeBuyer
  • September 11, 2024
  • San Antonio, TX

I understand the homes are affordable and you get what you pay for, however I would have gladly paid a bit more to get a complete house. I only got sod in half of my yard, after closing I had to constantly follow up to get the sod installed. The fence has no warranty and it’s already falling apart, there is no faucet in the backyard. I also found the builders fee in the contract sneaky, I noticed the fee but I bet many buyers don’t. Overall I regret buying a Lennar home.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

A lot of sloppy work done in this house

  • Anonymous
  • Verified HomeBuyer
  • September 11, 2024
  • Eagle Lake, FL

There were no lights fixtures in any of the bedrooms no towel bars in any of the bathrooms the painting was sloppy the cocking & plater was sloppy I expected more for as much as this house cost

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 4

Great Value

  • Shawntavia T.
  • Verified HomeBuyer
  • September 11, 2024
  • Ruskin, FL

Overall great experience. Great value

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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