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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21686 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21686 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Not the greatest

  • Christopher S.
  • Verified HomeBuyer
  • September 14, 2024
  • Ave Maria, FL

If I had to do it again I don’t know if I would purchase another Lennar home. Several little issues, terrible finishes on the walls lots of drywall mud globbs they were just painted over. Tape on all the roller ball catches never removed. Gutter on lanai still leaks , lanai floods everyone it rains, neighbors house amd lawn are higher then mine so all his water runs to mine . Who did the survey for these houses did they know how to use a transit . None of these houses should be low at all every home should be set at 6” min above finish grade . Also the drip pan on the condensate is not ...

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 2

Good experience and impressively fast

  • Michael M.
  • Verified HomeBuyer
  • September 14, 2024
  • Venice, FL

We have had a good experience with Lennar thus far. From the purchase to the title and financing things have gone very smoothly. There are a few minor things that need to be fixed, but their follow on group has been very responsive. Overall, we are very pleased with the value for the money. I would recommend Lennar.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Roy and Doug get 100%!!!

  • James D.
  • Verified HomeBuyer
  • September 14, 2024
  • Las Vegas, NV

I would deal with Roy in sales and Doug in Customer Service. These guys are a great asset to Lennar Homes!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Good Experience with some Issues

  • Brian K.
  • Verified HomeBuyer
  • September 14, 2024
  • Spokane, WA

We had a good home buying experience with Lennar's sales, financing, and orientation reps. The mortgage financial agent was really very responsive and honest. We did have issues with the underwriters requesting numerous times to verify last and current residence. We had to live in a hotel for several weeks and the underwriter requested proof 3 times to include photographs of the room we were staying. (we sold our house on the east coast and moved to WA state) The only issue we're having now is getting the plumbers to checkout a possible venting issue in our primary bath. We have had to ...

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

The walkthroughs were great. They were very thorough and helped prepare us for a new build home purchase

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2024
  • Henderson, NV

We purchased the home when it was almost complete. While the home is wonderful and we are very happy, I would recommend upgrading the paint and carpet padding. These small things make a HUGE difference. Semi gloss in more areas would have been a much better option. The paint we have is extremely flat almost like a primer only quality. The carpet is okay but better quality padding would have been much better. I want to reiterate we bought our home when it was close to completion and we are very happy so far!

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Ernesto

  • Ernesto G.
  • Verified HomeBuyer
  • September 14, 2024
  • San Antonio, TX

Have several issues with the grass the Lennar Company tells me that I need to call the grass Company but I purchased the house from Lennar not for the grass Company also have other issues that they haven’t help me I think personally they don’t care

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 1

good

  • Rajakumari V.
  • Verified HomeBuyer
  • September 14, 2024
  • San Diego, CA

I did not move yet. My review is not complete

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

ML REVIEW

  • Michael L.
  • Verified HomeBuyer
  • September 14, 2024
  • Catawba, NC

Overall a great experience with exceptions to workmanship with painting and some gouges in floor tile.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

High Expectations

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2024
  • Dayton, MN

We liked the model, the location and the floor plan. Our buying experience was awful.

Total Score 3


Quality 5

Trustworthiness 2

Responsiveness 1

Building Supervisor

  • Jack M.
  • Verified HomeBuyer
  • September 14, 2024
  • Pensacola, FL

Timbo has been awesome. He has addressed any of our concerns brought to his attention immediately. He explained what he would doing to correct any concerns in terms that we could understand. He has exceeded our expectations! We love our new home. It is everything we would hope that it be. This will be our forever home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall

  • Nicholas P.
  • Verified HomeBuyer
  • September 14, 2024
  • Chula Vista, CA

The purchasing experience with Lennar was decent. Everything is mobile and electronic. This posses a couple of issues from my POV. I never had just one point of contact to reassure me along the way, weekly follow ups did not exist and unless there was a person on the phone little was explained, ei… sing this, sign that ect…. The quality has a great feel to it, and up grading your flooring is a must. I did and it looks great. I knew that using the builders flooring I would get charged around 25% more than another flooring installation. Same with the window coverings, Lennar wanted something ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

You get what you pay for.

  • Stephen H.
  • Verified HomeBuyer
  • September 14, 2024
  • Summerville, SC

Listen, Lennar gets a lot of crap, but honestly it just is what it is. They crank out homes and source the most affordable materials they can within code for your State, County, City and then they offer you a home at some of the best price per square foot you’re going to find. When you pay bottom dollar for your home, you can’t expect everything to be top dollar quality. You just have to accept what you’re buying when you buy it and do everything you can to make sure your home is inspected a couple of times within your 12 month warranty. I’ve bought two Lennar homes and haven’t ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Overall, Very Good

  • Dean M.
  • Verified HomeBuyer
  • September 14, 2024
  • McKinney, TX

The Lennar home is a very nice home. Materials are nice quality (countertops, doors, flooring, etc.) are very good. The Lennar Team is very good. Sales were straight forward, support from Lennar Mortgage and Title were truly excellent. They are very organized with after sales support through the Lennar Portal.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Home at Horizons

  • Brian P.
  • Verified HomeBuyer
  • September 14, 2024
  • Summerville, SC

So far everything has been great. There were some minor issues but most of those have been resolved. There are a few issues that we will address once we get to the 10-month time frame to make sure there is nothing else that comes up. The only major issue we have had is our HVAC is making a loud noise when it cycles off. Paula at Lennar Warrenty is working on this issue with the HVAC company and the manufacturer. Ian our construction manager was great. He was very involved and kept us infromed with the progress of our build as well as addressing any issues we asked about. If you are looking ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Angel is an angel!

  • Mark B.
  • Verified HomeBuyer
  • September 14, 2024
  • Zephyrhills, FL

Our Construction Manager, Angel, took such good care of us, addressing AlL of our concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor customer service and attention to detail

  • Caleb F.
  • Verified HomeBuyer
  • September 14, 2024
  • Hardeeville, SC

Knowing what I know now I would not give lennar a dime

Lennar responded:
Good morning Caleb, We appreciate you sharing your feedback and are sorry you experienced a difficult process. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Walk Thru

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2024
  • Lakewood Ranch, FL

Don't be rushed during the final walk thru, take your time to notice things that need to be corrected, if not it's harder to fix after the fact, they like to over book the number if walk thru's and rush through it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Full didclosure

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2024
  • Las Vegas, NV

We did not have full disclosure at the time of purchase they tried to make it right but we were past the beginning stages.

Lennar responded:
Good morning, We appreciate you sharing your feedback. We apologize for the inconvenience or frustrations this might have caused. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 3

If I only knew then, what I know now

  • Jan v.
  • Verified HomeBuyer
  • September 13, 2024
  • Charles Town, WV

Let me be very clear, I'm very happy with my new home. However, there are several items which could have been addressed in a different way, a better way. We bought our home with an upgraded kitchen. On paper this means only upgraded appliances. Dont make me laugh. When you give me a large kitchen, why do you give me a tiny cook top ( I already replaced the hobbit version of the cook top for a grown up cook top). The kitchen is installed only for show, there is a 3 inch backsplash, so after frying 1 egg, your complete wall is covered with grease spots, which are impossible to clean. Same goes ...

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 5

Not perfect but we love our home!

  • Cynthia M.
  • Verified HomeBuyer
  • September 13, 2024
  • Spokane, WA

We had a pretty big mishap during the process of buying our home, which was pretty stressful, but Lennar stepped up and took responsibility for their error and made it right. The only issue we have encountered since moving in two months ago was yard drainage. It has been brought to Lennar's attention and they are currently working on a plan to fix the problem. Overall, we are very happy with our purchase. Our home is lovely.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Great experience. Painless purchase process.

  • Thomas D.
  • Verified HomeBuyer
  • September 13, 2024
  • Calabash, NC

Explored the model home and purchased the same around 1.5 years later. Worked with John, who is helpful and professional and he sells without any pressure. It’s a spec home so what you see is what you get - no customizations. This actually made the process easier. Dan has been a great help and so has James in handling any issues found during and after move-in. The warranty service has also been easy to schedule with an easy to use app and they are very responsive. My only complaint is the quality of the kitchens: contractor grade appliances and not having soft close cabinets and drawers ...

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

good

  • Pei W.
  • Verified HomeBuyer
  • September 13, 2024
  • Montebello, CA

When I reported my problem on the website, I got a quick response. The staff was serious and responsible. Very good after-sales experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience so far

  • Ryan S.
  • Verified HomeBuyer
  • September 13, 2024
  • Land O' Lakes, FL

Sales people do bare minimum and take in the earnings. I advise to get any promises in writing from them. Simple gestures were not followed up with. As simple as putting up an Occupied sign. The finance team is phenomenal. Answered questions and kept promises on deadlines. Joel and his team were outstanding.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Amazing!!!

  • Srikanth G.
  • Verified HomeBuyer
  • September 13, 2024
  • Ocala, FL

It’s an amazing and wonderful experience throughout the entire process starting from initial agreement to closing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

NOT A PLEASANT EXPERIENCE

  • Kendall M.
  • Verified HomeBuyer
  • September 13, 2024
  • Jarrell, TX

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.

Lennar responded:
Good morning Kendall, Thank you for sharing your experience with us. We genuinely regret that your Home-buying experience wasn’t as positive as it should have been. We hope that moving forward, you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 3

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