Lennar Reviews

The warranty doesn't help. they keep kicking the can down the block. You need to call here, and they say call there. I just want my front door lock repaired or replaced.

Easy process informative and professional experience recommend lennar

We love our place! Had a few bumps along the way but overall enjoy the care and attention when addressing post closing issues.

Overall, my experience with Lennar was positive. I met some wonderful people throughout my house-buying journey. However, things took a turn about a month into the five-month process with my New Home Consultant, Steve R.. From the beginning, my realtor and I sensed that Steve was relatively new to the Lennar team, but we were patient and understanding. Unfortunately, communicating with him was challenging. He seemed to take every question personally, making the process frustrating. Over the course of five months, I received only two updates from him. If I hadn’t taken it upon myself to drive by and take progress pictures outside, I would have had no record of this significant milestone, which is disheartening. Even at the end, Steve didn’t attend my home inspection, despite scheduling it himself, he stated he was overbooked but even that information came after I reached out to him. I couldn’t even get a courtesy text to let us know he could make it. Here we are a month and a half after closing and I haven’t received so much as a check-in(not even the day of closing to see if everything went well). His lack of professionalism was disappointing. On a brighter note, I am grateful for Oscar, who stepped in when Steve couldn't. Dimitrios with Lennar Mortgage ensured the mortgage process went smoothly. Daren, my Customer Care Consultant, was extremely knowledgeable and explained all my home's features and warranties in great detail, showing his passion for his job. Michele, my Construction Manager, was amazing and sweet. She promptly addressed every issue noted during my third-party inspection and New Home Orientation, and even checked in the next day. I also met Vanessa, another Construction Manager, who took the time to welcome me and offer help despite not being involved with my home. The construction Area Manager was also kind and attentive, ensuring his team treated us well. Additionally, Leah from the Sales office was very helpful during the remote closing, providing crucial information when Steve did not. Since I moved it I’ve had to put in a few warranty requests and they were all addressed timely. If Steve had been my only representation of the company and community I wouldn’t recommend Lennar to anyone. Remote closing was also a bit hectic but overall we got it done. However, the other individuals mentioned made my experience worthwhile.. I am thankful for those who improved my process after a rocky start and my home is beautiful. ... More

It’s a sellers market. Lennar has an advantage on making the closing price higher than the asking price. It also doesn’t accommodate the buyers on any choices, color, materials, design, etc., But this builder is efficient in construction and keeps quality it promises. Its customer services seems lack behind and disorganized: providing confusing and wrong information so the buyers have to work hard to connect utilities and local services. The company runs the HOA (or no official HOA yet) seems not yet functioning so be crossed fingers on any HOA related issues.

We bought the Muirwood plan, and love it except for a few minor details. The drawers in the kitchen do not glide smoothly. They are cheap drawer glides. I will need to upgrade them post-closing. The bathroom cabinets that are not directly under a sink in the Master could have been standard cabinets with one drawer and that's typically not much more expensive than the no-drawer, sink base version. Those center cabinets in the Master would have been better if they had at least 3 drawers. IN the tiled areas, we found several places where the grout was not fully cleaned off the tiles by the installers. And the lack of gutters is causing a problem with erosion, also up to me to fix post-closing. The biggest oversight, however is the difference between the size of the refrigerator space and the passage ways to get a fridge in. There is no door large enough for a full depth fridge that occupies the full width of the refrigerator space. Once you get in past the widest door opening (front), you still have to get past the kitchen island. This is a design flaw. Making the island counter just a few inches smaller would both save Lennar money and facilitate getting a full-sized fridge into the kitchen, so that homeowners don't have to look at a large gap in the refrigerator space due to a smaller fridge. Also, sales staff should have on hand literature from FOCUS broadband disclosing the specific plans that are available at that time. For those who telework, homeschool, or are accustomed to having a connected/smart home, a lower bandwidth capability could be a problem. ... More

Everyone from the sales consultant to the closing agent, was thorough and knowledgeable. The process was smooth and swift. If ever something was misunderstood or there may have been a little glitch (nothing is perfect) it was handled quickly.

I have been impressed from start to finish. I was moving from a full brick home I had lived in fir 24 years to this new home.The concierge and builder did a great job keeping me informed on everything. They were very reliable. The workmanship seems good also so far. I have only been in my new home for 2 months but the process of buying and timeframes were spot on. I was very impressed. They exceeded all of my expectations.

The house is uneven, and the windows are off. These have been major issues from day one. We lived without electricity for almost three weeks.

Some issues was resolved but other issues are present and no one has responded yet honestly it’s like I’m actually bothering them

The home buying experience at Lennar was intense everything seemed to happen very quickly.. it was very overwhelming for first time homebuyers. However majority of our team was helpful ( especially our loan officer) I do wish our home concierge made more time for us, and walked us through the final steps of the process but she was ooo most of the time and rarely responded. Overall it was an okay experience, and we love our new home... Even if there are still some blue tape left

The builders just do sloppy work on the inside and don’t take any pride in it

Very bad quality of drywall. There are seem lines all throughout the house. Paint job was poorly done. Customer service is overwhelmed. Regret purchasing this product.

Customer service, agent, contractor and response from the team was very bad. This is not our first home buying. When compared to others we had a bad experience here.

Lenar Agent sold for 30000 extra then homes in same area, no quality materials , crack in foundation,silings everything cheap. Construction managers not doing quality checks. Found more then 20 issues before closing,due to 60 days have to send list for correction

Hasn't even been a month, but a water pipe burst and flooded the first floor and dragging your feet to fix it, unless I email and complain about it. Probably should not send out mass "rate us," emails before checking the recipients, but here you go

The overall process of buying our home was fabulous thanks to our own personal realtor they were able to provide a very transparent and prompt response to all of our concerns. However this is an issue Lennar needs to address. When working with buyers who are prepared, prompt, and most importantly represented your loan officers should provide better overall customer service. We had offers and pre approvals from other lenders who provided our numbers within 48 hours and Lennars process took nearly two weeks even with all of the requested documents. Overall I still recommended friends to purchase in the same community and they had a similar process but overall they were happy with their purchase. I hope to hear you have improved in the future for future developments ... More

All in all we like our house. Yes alot of the materials used are cheap, but they are not terrible. Have not been in the house long enough to give a real assessment. We have hope everything will go well!

Nobody cares about the homebuyer after you move-in. Be prepared to do everything yourself…

Most items on our punch list were taken care of, however, some paint touch up has not been completed. We are now nearing 2 months in the home. Marco has been great and responsive, but I have been unable to contact Maria, my sales consultant. Wes has been helpful, as has John with finance.

Best house with branded builder with competitive price in best location.. customer support team is really helpful and professional to address the issue.

Wonderful experience, had any issues that we pointed out fixed virtually immediately.

It was overall good. The only thing I didn’t really appreciate was the home loan officer that I worked with, who was very unresponsive and difficult to deal with. Not helpful at all, especially as a first time homebuyer, the loan officer made it such an unpleasant experience. During the home celebration/inspection, we found a few paint that needed to be addressed and I was promised that we can ask for some paint after we fully moved in. Now that we’re all moved in for a month now, they’re saying they can’t give us any paint as it is a state law.

I got a good price and everyone was very professional.

Disappointed is the nicest word I can use. Maryanne in sales couldn't answer any questions; Alex in mortgage started out fine but then wouldn't respond to voicemail or emails; Title called on a Sunday night and said we had to sign on Monday (because apparently we don't have jobs or lives). Courtney who did our walk was amazing. She was proactive, thorough, and professional. Paul who met with us about our warranty was also great; very knowledgeable and helpful.