Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21144 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Poor Quality
- Patricia F.
- Verified HomeBuyer
- April 27, 2024
- Punta Gorda, FL
Arthur our real estate agent was very helpful and easy to work with. That is the only thing that went well. They rushed to close and get their money at the end of their fiscal year and the finishing work was of poor quality. I am still dealing with the punch list over 9 weeks later. I don't think you could have cheaper appliances. We have spent several hours fixing things ourselves because we were getting tired of waiting for someone to come and do it. This was supposed to be a new home which I would expect to be turn key with maybe a couple of small things but that wasn't the case. ...
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Would highly recommed Lennar
- Aaron M.
- Verified HomeBuyer
- April 27, 2024
- Caldwell, ID
Nice home for a good price.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Doors are not hung properly
- Sheila C.
- Verified HomeBuyer
- April 27, 2024
- Henderson, NV
I have been experiencing lots of issues with the doors at my house in addition to a drawer in the kitchen that won't close properly from the first time I opened it. This is my first time purchasing a new home. Maybe this is normal. I did contact customer services regarding these issues and they responded immediately. They put me in contact with my representative and an appointment was made by him to have someone come out to make repairs. I am hopeful that when that time comes around all repairs will be made to my satisfaction.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Excellent
- Evelyn S.
- Verified HomeBuyer
- April 26, 2024
- Wendell, NC
Excelente y Rápido servicio. Con un trato inigualable cuando de comodidades hacia el cliente se refiere.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cumpre o que promete - Uma empresa transparente
- Rita D.
- Verified HomeBuyer
- April 26, 2024
- Haines City, FL
Moro aqui no Brasil, e comprei minha casa atraves da Lennar de forma totalmente on line, contei com um time de ponta para me atender a todas as duvidas e necessidades, desde a demonstração da casa, uma vez que eu estava longe, ate a concretização final de todo o processo, neste estagio sim fomos ate Orlando para assinatura do contrato. Amei conhecer a Lennar e todo seu potencial. Parabens!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Prepare to be ghosted
- Andrew B.
- Verified HomeBuyer
- April 25, 2024
- Crandall, TX
Day one I was promised Lennar would over communicate during the process however it was quite the opposite. It took me contacting every VP in Lennar to get responses from my salesperson and community rep. Once I finally got answers to questions, I would get the standard response of “I can’t answer that because so and so handles that.” When I arrived for my final walk through the cleaning team was still there so we worked around them. I will say the one person who did meet my expectations was the Lennar Mortgage team. If customer service is the name of the game in home buying, Lennar might ...
Lennar responded:
Good afternoon Andrew,
We sincerely apologize that you felt like we weren't communicating effectively or following up with you. Your feedback is incredibly valuable, and we'll use it to improve our training processes. Should you need our assistance, we look forward to being able to offer you a much better experience.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Hubble homes has better quality and customer service than Lennar
- Robert W.
- Verified HomeBuyer
- April 25, 2024
- Meridian, ID
Buying from Lennar was like being bullied into a deal. When we bought the house they shortcut a lot of things. The sub contractors were not caring at all about their craft. Lennar forced us to stick to the contract even though they were weeks behind on their work. The final walkthrough was scheduled after the closing date. They refused to budge on adjusting time frames and owning up to the work that needed to get done. By the time final walkthrough happened. They needed to touch up all the baseboards in the house and repaint/repair a lot of areas. Lennar also refused to follow specs. Not ...
Lennar responded:
Good afternoon Robert, Thank you for taking the time to bring your experience to our attention. I've opened a Corporate Case for you and notified upper management for their immediate review and assistance.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 2
Mostly a good experience buying from Lennar
- Paul K.
- Verified HomeBuyer
- April 25, 2024
- Westfield, IN
Mostly a good experience buying from Lennar, the buying process went fairly smooth and I think the house is a good value. The only negative was I bought house at end of February but didn't move in until end of April. The refrigerator was making a lot of noise, repair people came out and it was missing an entire door gasket, now I have no refrigerator until fixed.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quality
- John S.
- Verified HomeBuyer
- April 25, 2024
- Reno, NV
Homebuying process was easy. I was not happy being int the middle of a cost cutting effort from Lennar. Originally told the house would come with (and was on all marketing materials including website) Wifi Mesh Network, Water Sensor, Ring Alarm, and other great items but it did not show up on the final transaction. I missed it on the documents I signed and it could not be honored. Not super thrilled spending over half a million dollars on a house and it does not include any ceiling lights in any room, the living room, and even the master bedroom! Need to run lamps everywhere. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Ok
- Anonymous
- Verified HomeBuyer
- April 25, 2024
- Harvest, AL
Some incentives we were told we would get and did not. Lack of communication on the front end. The CM, warranty and closing team were great. Issues after closing were addressed in a timely manner.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Quick Purchase from Several Choices Immediately Available
- Anonymous
- Verified HomeBuyer
- April 25, 2024
- Gettysburg, PA
Able to choose from several homes already built, but with differing features, so not all the same. Home purchase was very quick and easy. However, short-term mortgage application was full of forms, after forms, after forms to be filled out. Due to long-distance purchase, the on-line docu-sign process was a bit cumbersome and frustrating at times. Overall, purchase went very quick and extremely satisfied with our new home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
awesome experience
- Smitha M.
- Verified HomeBuyer
- April 25, 2024
- Zebulon, NC
Anytime I work with Monica Faircloth, it is a very seamless experience. She takes care of my concerns like her own.Kudos to Lennar for having such awesome employees who keep their customers first
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome
- Anonymous
- Verified HomeBuyer
- April 25, 2024
- Ridgefield, WA
As a person who has purchased a newly constructed home previously plus a custom house, I found Lennar head and shoulders above the competition and I'm picky. - Workmanship carpentry, electrical, finishing, and, plumbing good to great - Client services good to great and proactively helpful - Warranty service proactive and supportive - Code compliance exceeded requirements - Energy efficiency exceeded requirements - Products medium to high end and higher than expected for price - Contract makes it seem more difficult than necessary, but they might be uptight because some people have ...
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Completely Satisfied!
- Anonymous
- Verified HomeBuyer
- April 25, 2024
- Riverview, FL
Our home purchase experience with Lennar was good overall. We had a bit of tug of war during the initial negotiations however once that was sorted out we definitely got a great value for the price paid. Our salesperson Taria and construction manager Cheyenne were very communicative and responsive to all of our questions, requests and concerns. Even after closing their warranty team has been very hands on. Our only concern at this time is that there are several homes within the neighborhood that were sold to foreign investors and being rented immediately for low income housing. This decision ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Closing process was terrible
- Eugenia F.
- Verified HomeBuyer
- April 25, 2024
- Punta Gorda, FL
We encountered poor communication all the way around during the closing process. The closing coordinator scheduled a “walk-through”, and scheduled it for the wrong time/date. We arrived as told to, and there was no-one there. The follow up was absolutely horrid. The home was NOT ready to close. We encountered plumbing issues, walls were unfinished, blue tape was everywhere, broken tiles, master shower was not finished (no shower doors), the kitchen counter is still uneven, broken window screen, lanai door would not close/lock. I could go on and on with the issues. For a solid week after ...
Lennar responded:
Thank you for taking the time to share your feedback and experience with us. We apologize for the inconvenience, I have opened a Corporate Case for you and notified upper management for their immediate review and assistance.
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 3
In need of new management
- Anibal R.
- Verified HomeBuyer
- April 25, 2024
- Land O' Lakes, FL
The experience has been an experience you do not want as a homeowner. It started with discouraging you from having a Realtor and getting a Lawyer. Get your home inspected as there are many flaws and some areas not completed to standards. You must take your time during the initial inspection of your home to include the outside landscaping area. I had dead trees and when request of replacement was done Lennar stated that landscaping is not included. Ensure your irrigation system works!!! Tiles in the home chipped and cracked not replaceable by the warranty, do not understand this!!! Check your ...
Lennar responded:
Good afternoon Anibal,
We sincerely apologize that this has been your experience. I have opened a Corporate Case for you and notified upper management for their immediate review and assistance.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Sales staff (Ali ) was very helpful .
- George W.
- Verified HomeBuyer
- April 25, 2024
- San Antonio, FL
Constuction Project manager Richard Very helpful .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great service and support from all Lennar team
- Marty W.
- Verified HomeBuyer
- April 25, 2024
- Dayton, MN
Everyone I talked to or worked with from purchase to current was positive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Most cheapest materials and borderline bait switch tactics
- Anonymous
- Verified HomeBuyer
- April 25, 2024
- Dublin, CA
The model home and things in it are much different than the final products or things added to the different homesites. Finish is terrible, materials are cheaper than cheap. It feels like we need to renovate even though it's a new house.... the smallest toilets and appliances.
Lennar responded:
We sincerely apologize for not meeting your expectations. Should you need any further assistance escalating a concern, please don't hesitate to contact us at CorporateCustomerCare@Lennar.com
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Decent buying experience
- Andrew V.
- Verified HomeBuyer
- April 24, 2024
- Osteen, FL
From a construction standpoint, the house was pretty well built. I’ve been here for roughly 3 months now and I’ve had barely any issues. As far as the sales standpoint, my real estate agent was able to work closely with Paul and get the deal done in a timely manner The only drawback I had was with the Mortgage department within Lennar. They were unethical aspects that occurred during my Purchase because there was a huge rush to get my home closed by February 28th. This was due to the concept that Lennar end of year allocation was due on the same day. With that being said, I felt like my ...
Total Score 3
Quality 5
Trustworthiness 5
Responsiveness 3
It is okay
- Subramanian R.
- Verified HomeBuyer
- April 24, 2024
- Greenwood, IN
Materials quality is not that great
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Very poor Quality and Workmanship
- David G.
- Verified HomeBuyer
- April 24, 2024
- Punta Gorda, FL
First did not fine Arthur trust worthy. Chris the superintendent of the Veranda condos wasn’t to interested in overseeing the initial construction and stated a few times that things would be corrected during the 1 st. Year by filling out repair work orders. I have been in the construction industry and management during my career and have never seen such poor quality . I would sure like to speak with someone as I could offer valued services to Lennar.
Lennar responded:
Good afternoon David,
Thank you for taking the time to share your homebuying experience with us. I’m sorry we fell short in your expectations with the way it was handled. I understand it is not most convenient to have things repaired, but moving forward, if there are any remaining items to be addressed, please log in to your Account and submit a request using the warranty/service request form. You will also be able to follow up on the current status of your request using your Lennar Account.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Good at this time
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- North Las Vegas, NV
Overall experience was not bad but of course things arise. Satisfied at this time. I appreciate the Lennar team trying their best to help when it is needed. Hopefully it will continue.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Kendrick
- Alejandro N.
- Verified HomeBuyer
- April 24, 2024
- Wonder Lake, IL
The Sales team was great. The construction side of things not so great. Zero attention to detail. If I ever purchase a new home I will definitely be sure to pay more attention to the little things.
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 1
Buena
- Humberto R.
- Verified HomeBuyer
- April 24, 2024
- Hockley, TX
Buena inversión ,satisfecho por el precio pagado
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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