Lennar Reviews

Is Muhammad really satisfied great review

1. Closing delayed do to incorrect filing with the city. 2.Never received final Closing papers. 3. Not given access to main entrance for several day finally after numerous complaints received them. 3. Many issues brought to construction Superintendent with his promise to fix such as: Peeling paint on doors Chipped pavers on driveway Papers not removed on exterior vents Came and removed a gutter that was not supposed to be installed and never returned to patch holes

Paid cash. Money had to be paid prior to closing. Which was prior to walk through. On Walk through house had a ton of problems and issues and was not even completed. Never had a second walk through which in New York is unheard of to fix all the problems. Morning I closed not one issue on walk through list was addressed and the house still was not finished. To date two months later the home is still not complete let alone items on walk through complete. Now I’m being told I have to take pictures and do item by item on website. Everyone passes the buck not one person handles the situation. It looks like they used refurbished or damaged material throughout my home. Cabinets without paint, modelings that are all damaged, broken tiles, after closing being so upset I had an inspection of my own with over 45 items on it. Not one handle on any cabinet throughout my home is level or parallel to the other. Multiple times I asked for directors or managers to come to my home to which never happened. Completely and utterly disgusted. And so are all the neighbors on my block. But employees were ok taking money but not ok getting jobs done. I’m sure this review will not even be addressed ... More

They do respond to issues in a timely manner

We were very happy with our experience that included the sales, construction, mortgage and warranty teams. Everyone was very professional, polite and responsive. They have been very interested in ensuring that we are happy with our purchase and experience. This has continued even after our closing and with us being out of state.

Lennar builds so cheap, finishing work absolutely horrible, rush to close to make there quarter. Not even the faucets are strait... on the other side, they have some good people that respond and work hard with their limited resources. Fantastic property, amenities and neighbors!

This is a first home buying experience. There were issues all along the way. Thank god we had a realtor that was with us every step of the way. Feel there needs more communication. All in all, we are happy with our purchase.

Our home was ready early. We were not prepared for this and it has cost of several thousand dollars. The lack of communication from our sales associate was very poor.

The whole Lennar team was bad and was not responsive to any of our problems all the materials they use are cheap it’s problem after problem

The process was great and there helpful but the guys they got making these home they do a horrible job with the details is very sloppy and not clean.

Very professional and experienced in sharing information and answering all questions. They are genuinely interested in assisting you with positive thoughts and keeping you in communication. I would highly recommend them to my friends and family. Thanks Mark

Since closing, Doug has been fantastic and responsive to the issues we've found. Kudos to Doug. The issues needing immediate attention are the bent bedroom window frame that was unable to close once opened and a hole in our shower pan that we missed during the final inspection but found during the first use. We chose to redo all the baseboards and door trim in the new home and discovered dozens of trim nails, no shims, and no nails holding doors in place. Three door frames fell out of place, and I reinstalled them using shims and three-inch screws. I did not contact Doug because I would not have noticed the poor work had I not removed the door trim. I did warn neighbors if they chose to follow along with upgrades. The month leading up to closing was the worst customer service I've received in six years of living in Las Vegas, especially considering the $700K home sticker. Alex, the "concierge," communicated very poorly. I truly recommend removing him from the staff, considering other neighbors experienced similar issues. He was absolutely terrible and sullied the Lennar home-buying experience. We considered walking away from the home, but we loved the location. When we expressed our willingness to walk, Roy stepped in to cover for Alex's poor performance. We purchased the home in November and were told to expect an end-of-February move. More communication is needed to plan an official signing date. Yet, Lennar claimed this initial conversation set our signing date in stone—over two dozen back-and-forth emails and phone calls to cement a date, a wild experience for two full-time employed homebuyers. My wife works for a luxury home builder in Vegas, which set our expectations for Lennar to fail spectacularly. It's genuinely appreciated that Roy came in to remedy Alex's failures, but the frustration to get there enraged us the buyers, and Lennar employees covering for Alex. We unfairly took out much of this frustration on Tom, but he was an absolute beast. I do apologize. We noticed exterior cosmetic issues during the early stages of construction and reported them directly to Tom, and he handled them all exceptionally and promptly. Thank you so much for exceeding your role and genuinely stepping up. Tom and Frank did outstanding work and deserve praise. Again, Alex deserved the earfuls, but he was never available. I believed this was a one-off, but I confirmed through our new neighbors that Alex does not understand his role in Lennar processes. I believe Lennar needs to work on communication with home buyers and common terminology, such as "celebration day," "acceptance day," pre-walk versus blue tape, and overall expectations. I've purchased several homes and always had clarity about what was happening, but these terms seem unique to Lennar and need to be explained better. I used Reddit to figure out most of it; again, solid communication took a lot of work. Richard, from Lennar Loan Services, also helped immensely and responded to emails within minutes. Many emails were sent at night and on weekends, as concerns usually do, but Richard responded within minutes every time. This guy lives the teleworking life. His whole team did great and deserves praise. We felt sweet-hearted about the purchase because of the initial care we received. That interaction with Roy raised expectations, and we were excited when we chose Lennar. In all, we love our home, and although we gutted it and changed most of the interior, Avery Pointe is an excellent location with stellar views of the valley. Customer attention and service demands improvement. I continue to recommend the neighborhood to friends and refuse to allow a lacking concierge experience to ruin my new home high! Applause to Doug, Roy, Richard, Tom, Frank, and the other construction supers on "acceptance day." ... More

Closing took over 10 hours, delayed 4 times while I waited in a U Haul. Nothing was fixed that was asked for. None well return phone calls. 2 months later we still can't get mail. Workers speed up and down the road plus trash keeps blowing in the yard. Can't reach HOA about rules.

Quality of the paint and appliances are not quality. They skimped on many beautiful features like epoxy garage floor, crown molding, glass front door. It was so disappointing to find out they were no longer offering this when it’s in the models.

The original house we got on contract for was not the house that was built. No drawers in any of the bathrooms, and not the kitchen cabinets that were in the home that we were told we were buying. We were not told about certain credit requirements for the interest rates until after we were under contract. We were told that we could not close in a certain month and then were rushed to close in that same month to get the home off of the books. The utilities were promised to be on at the time of the home inspection and were not on BOTH times the home was to be inspected. We finally had to back out of the original deal because of the multiple misinformations and seemingly overlooked items.Would not recommend Lennar to friends. ... More

We bought our house on a specific lot because we fall in love with the model and the yard space, and the only notice prior buying was that in the corner side we couldn’t placed nothing heavy(pool, boat, truck) because of utility easements, but we were going to be able to place the fence up to 1 to 2 feet from the sidewalk. After closing, come to find out that because of the easements, we are losing 10 ft from the sidewalk on a side that has over 75 ft long (thats yard that cannot be fenced and kids won’t be able to enjoy) yet we have to maintain it. Did a walkthrough with Corry, he open a box for the smart home kit and showed me a marked paper supposedly stating all the sensors were in place. He stated that all I needed was internet to set everything up once closing is done. We did the closing, waited two weeks for the internet company to install the internet, when box is opened, one sensor is incomplete and 2 others are missing. When questions were raised to office staff, answer was “there is nothing we can do since it was brought to our attention after closing and who knows what happened with that equipment “ . The least they could have done (since they do this every day and know what to look for) is to make sure customers are not being taking advantage of. Besides those issues, we love our house and the space of the model we choose. ... More

Quality and workmanship is questionable. To be fair, not just Lennar. Other top Builders have the same issues. Social medial is full of unsatisfied buyers. It is the way of the times. Keep costs low by hiring unskilled labor.

Very disappointing experience for the price of the home.

Exceptional experience! Lennar's streamlined process made everything effortless with their in-house services. As an investor, I'm eager to purchase another home with Lennar. Many thanks!

Things going smoothly and any issues have been resolved.

This the 3rd brand new home I've purchased and by far the easiest one. That being said, I'm not sure what my 'concierge' was for? They were supposed to coordinate the process, but that didn't happen. I was always two steps ahead of them and they had an unprofessional and condescending attitude each time we spoke and never followed up with me on the list of questions. I kind of feel the same way about my loan officer with Lennar Mortgage. I never spoke to them once during the entire process. A few emails and I think one text message! Now the sales person, Sarah was awesome and made my life so easy, as did the construction manager and his staff. My biggest gripe is the lack of follow up in the loan and title departments. But I love my home! ... More

We live in CA and bought our brand-new Lennar Home as investment property in NC. Though, we had a local agent helping us Lennar made it so easy for us. Online application, documents submission, home details, all the way to post purchase home inspections, walk-through were all felt like a symphony. Well done Lennar team.

Neither bathroom came with any towel hangers, when sink, bathroom and shower normally have one. We are willing to forego the missing top bathroom cabinets. Pavement to the front door has a couple of holes exposing inner wood. We are still very happy with the new house, but the above needs attention.

Concierge was practically useless. Sales liason doesn't respond. They don't give a crap about your schedule or preferences. We see water drain issues in the yard within a month of home purchase.

Despite assurances that the home is waterproofed, the recent rainfall has resulted in substantial pooling of water around the foundation and subsequent flooding of our basement. This has caused damage to the interior, including the carpet and other finishes. The sump pump was operational; however, the volume of water penetrating the foundation itself suggests potential defects in either the foundation’s waterproofing or the structural integrity of the building.