Lennar Reviews

I feel that what I saw in the model home was not what they finally gave me. The doors and wooden frames have terrible finishes, with holes and paint spilled on them. The solution they have given me is that they send painters to try to disguise it as if they were fixing up an old house; When the real solution is that they had to replace those pieces of wood in poor condition, I think that this particular house did not have a good construction supervisor.

This is our first Lennar home. Very disappointed! Garage door not working after purchase, took two weeks for someone to come out! Lousy customer service. They are nice before closing, afterwards, zero customer service. Run, don't walk away from this builder! Cheap appliances, cheap paint used on walls, We moved from AZ where the builder actually cared about their customers. Very disappointed and let down by this builder. Would NEVER buy another Lennar home or recommend to anyone.

Please give your new customers very concrete explanations about your portal very carefully. And no mistakes in handling documents.

We were selling our home out of state and trying to find a home in Florida. We had a 72 hour window in order to coordinate the closings. Our relator asked us to consider new construction because the home prices in this area were inflated compared to new construction. I laughed because I didn't think we would find a house move in ready for our time line. Enter Lennar. We were already qualified for our mortgage but with all their incentives they made the home buying experience so much less stressful and affordable. This is my fourth home buying experience and only my 2nd less stressful experience. If I had to do this again, I would definately consider Lennar. ... More

I disliked that the side of the house the ground is not flat, even the backyard and front yard. There is no waterholes in the backyard only on the side of the house. Disliked that they didn’t cover the entire backyard with grass. Disliked that the house didn’t come with a microwave only a stove. They used cheaper lights.

The experience was ok. The communication from our loan officer and the representative to help us buy the home was absolutely terrible. Did not explain the process to us at all and our loan officer would randomly email us at night and tell us we had to have the email responded to by the next morning. We felt in the dark all the way up to the day we were buying the house. We had no idea how much money we needed for closing and it was a very stressful time. Lost quite a few nights of sleep over stressing over our purchase. The builder and warranty lady were a pleasure to work with. But the loan officer and representative were terrible. Not very responsive or great with communication. ... More

My sales agent, Holly was wonderful. She gave me pros, cons, suggestions for buying, and showed sincere help thru all the steps of buying. She enabled a good price, great closing help from Lennar, answered all my questions concerning the townhouse, such as location in development, financial questions, HOA concerns, location of mailboxes, pool, etc. , the Lennar people I needed to talk to, closing questions, etc. Her response was excellent and she was very friendly.

95% of work done was high quality and completed to a good standard. Still need to balance out air conditioner as it's leaning off to one side, some drain pipes are not usable due to the fence installation. Overall well done! Thank you

There was a perfect team work, Responded quickly but nobody listen when i really needed.

The whole process of buying a house from lennar was great. From the agent we meet to the whole team that was in the process of getting the house. Everyone was very helpful and friendly awesome experience. Thanks to lennar and the Team

We recently about a month ago and we are very happy with the Lennar new home. Spacious, fresh air coming in the house. There is still some issues with the mailbox key hence I have to go to the post office to pick up my mails. It's a little inconvenient at time. I hope this get resolve soon. I wish we had a small park for the kids.

The workers didn’t seem very concern about building the house. It had lots of issues.

Everything from our viewing of several homes in the neighborhood, to making an offer and having Lennar start the mortgage process. All the process was smooth, easy, quick to close. Very happy with the house, neighborhood and amenities!

Throughout the process, my spouse and I felt like a number/quota instead of a person. Every department was in a hurry to pass us on to the next department.

I wish we had more time and money to buy some were else.

My only issue with the mortgage entity was some of their requests for data were absurd and unnecessary so we ignored them. The team was easy to work with and friendly.

I would buy another property from Lennar!

The entire experience was so smooth and everyone was so helpful

Lennar is one of the best developers and done a great job with Olde Towne Community. I would definitely buy a second home through Lennar

WORST EXPERIENCE EVER, LENNAR! From the fact that: 1. You sent us a "Notice of Non-Compliance" and said you were going to cancel our contract and retain our deposit after LENNAR failed to provide the home on the scheduled due date due to construction delays. Why would you send this Notice of Non-Compliance when it wasn't our fault for the delay? This caused EXTREME stress during an already stressful time. SHAME ON LENNAR FOR CAUSING THIS STRESS! 2. Our Lennar "Sales Agent" Jonathan ditched us leaving us with no representation on navigating Lennar's home-buying process. Why did he ditch us? Because our appraisal came in much lower than the purchase price and we asked that we negotiate the price to the appraisal price. He never answered our calls, when he would finally get back to us he would schedule a time for a call but then didn't call us for hours later. Poor time management! SHAME ON LENNAR FOR HIRING HORRIBLE AGENTS (we aren't the only buyer in the neighborhood who said the same thing about this agent by the way which we learned after we closed escrow so this wasn't a "disgruntled homebuyer" experience). 3. Everything is Included is a joke. You need to get rid of this motto because clearly everything is NOT included. Even though LENNAR made us docusign an "Everything's Included" document that included towel bars, towel hooks, and a paper towel holder, this was not provided. SHAME ON LENNAR FOR RENEGING ON THE CONTRACT! Since we have had no resolution on this and our Area Sales Manager Blaine kept saying "Do you want the house or not?" (what kind of customer service is this anyway?), we have been forced to escalate this to Lennar Executives. If we don't get resolution from this, we will go to the media to inform other local area buyers to read through their "Everything's Included" document. The models still have these items and they do not include "optional" signs on them. GET RID OF THE "EVERYTHING'S INCLUDED" MOTTO LENNAR -- IT'S A LIE!!! Lennar has taken other things off of their "Everything's Included" list -- downsizing refrigerators, taking away the mesh system, removing the ice maker, etc. etc. etc. etc. etc. etc. Again, SHAME ON LENNAR FOR MAKING THIS THE WORST HOME BUYING EXPERIENCE OF MY LIFE. I WILL NEVER, EVER, RECOMMEND LENNAR TO A FAMILY MEMBER OR FRIEND. ... More

Our sales rep Heidi was honest, up front and genuinely seemed to care about our family. The construction manager, Kyle, and his team were thorough, knowledgeable and responsive. Lisa, the liaison, was very helpful and answered questions quickly. The warranty team, led by Gil, have also been very responsive and been very helpful.

The response to an issue was met with lack of concern or urgency.

Gaye was more than helpful with everything that we needed to know. She went beyond expectations with us from the first day that we met until the end of the business deal. We would have probably bought a different house; however, my wife and I knew that we were in good hands if we continued to work with Gaye at Lennar.

It hasn't been the best experience after I closed. A lot of issues I was told would be fixed but they didn't do anything about it. My first two customer service reps didn't do anything and now i'm on my 4th and stuff is finally getting done. I probably would not recommend a Lennar home to friends or family based off of this experience.

Everyone has been very helpful and supportive during our home buying experience. Should have done this sooner.