Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21159 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Horrible experience
- Anonymous
- Verified HomeBuyer
- April 02, 2024
- Fontana, CA
Horrible experience. Noone ever answers the phone and when they do they pass the issue to another person. There's problem every step of the way. Had to postpone receiving the keys because lennar mortgage did not release the loan on time. Many issues with the house, weak construction, water leaks, power not wired properly. Overall horrible experience
Lennar responded:
Hello, we apologize for the negative experience you went through. We are going to inform the appropriate teams about this to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
New in this home -- Concrete work, bathroom counters subpar
- Robert M.
- Verified HomeBuyer
- April 02, 2024
- Moncks Corner, SC
I love the floor plan. Lot is a little less desirable. Some material defects, they are addressing so far. A lot of concrete defects in the short-time in this neighborhood. A review in 6 months would be better served. Being in home 2 months is really not a lot of time to see what issues pop up and how they respond.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Kathy, Lori, Ferrin, Heather, & Team Made it happen.
- William B.
- Verified HomeBuyer
- April 02, 2024
- Rialto, CA
This is my second Lennar home purchase and I am impressed yet again with the performance of this team and company. They build great houses, always respond quickly, and deliver the best customer experience. Kudos to you all and thank you for making it easy to purchase another home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Satisfied Buyer
- Brittany B.
- Verified HomeBuyer
- April 02, 2024
- Splendora, TX
Lennar was a pleasure to work with that provided numerous floor plans. Questions that had about the process were answered within a business day if not shorter. The incentives received saved tons of money on appliances.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Communication subpar.....builders cut corners and we're slow on repairs
- Mickey B.
- Verified HomeBuyer
- April 02, 2024
- Land O' Lakes, FL
Employees were polite, but communication was subpar. In addition, workmanship quality was not top notch.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Outstanding purchase process
- Enrique M.
- Verified HomeBuyer
- April 02, 2024
- Parrish, FL
We bought our home before visiting Our Realtor did an awesome job locating this property for us. We are extremely pleased with the overall process and how easy it was. it took 23 days to go from zero to close... and that was without any rush! Overall quality is good. Lennar service has been outstanding ao far. All issue have been solved rapidly and to our satisfaction!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
House Experience
- Hartly N.
- Verified HomeBuyer
- April 01, 2024
- Happy Valley, OR
The home buying process was amazing. It went very smooth with very few problems. After we moved in we started to see many problems with craftsmanship. Walls that are not straight. Carpet tacks that we step on in bare feet. (Fixed these by tapping them down) when internet was installed the company any was told we had multiple outlets, only one was available. The plans clearly showed others. The internet people said at least we had one. Other townhouses next to mine they actually wall boarded them over. This is why I have given the company a lower score. I really hope that we do not find ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
The job superintendent Jason has worst attitude toward buyers.
- Thomas D.
- Verified HomeBuyer
- April 01, 2024
- Punta Gorda, FL
It is useless to have a preclosing walk thru no Lennar rep cares.
Lennar responded:
Hi Thomas, we are sorry that you have not felt the care by our team. We actually care very much about our homeowners. We will bring this up to the appropriate team. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
My Experience
- Angela S.
- Verified HomeBuyer
- April 01, 2024
- Henderson, NV
EVERYONE has been wonderful and responsive. Nick goes out of his way to help when I have a question or can't figure something out!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great first time experience with Lennar
- Gabriel G.
- Verified HomeBuyer
- March 31, 2024
- Woodland, CA
Lennar made my first time home buying experience a breeze. It started with Kristiina who was a wonderful sales agent and made us feel comfortable and welcome. She was patient with all of my first time home buying questions I had. Next was Brian with Lennar mortgage. He also took the time to answer all of the questions I had and helped me get a great interest rate. Lennar Title got all of my paperwork completed on time and made everything a breeze having the mortgage and title company in one. Finally, Ryan and Ozh, the construction managers, and Michelle with customer care spent hours with me ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
No good quality materials
- Anonymous
- Verified HomeBuyer
- March 30, 2024
- Woodburn, OR
Buying process a little rush, but now that I’m living in the house lots of things going wrong, they forgot to put a pin on the door now it came off, waiting a month to be fixed, doors not put correctly, walls painted with one layer of paint easy scratch,
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
Have not moved in completely
- Gilda T.
- Verified HomeBuyer
- March 30, 2024
- Westfield, IN
Too early to tell but everything looks great.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Excellent
- Ramiro E.
- Verified HomeBuyer
- March 28, 2024
- Rhome, TX
Everything was quick they help us alot and explain us everything about our new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very disappointed can't get a call back to fix major issues
- Giuseppe S.
- Verified HomeBuyer
- March 28, 2024
- Naples, FL
Very bad can't get anyone who cares to fix major problems
Lennar responded:
Hi Giuseppe, we are sorry about the issues that you experienced with your new home. We will be keeping an eye on this issue. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
My home buying experience with Lennar Homes
- Marlon Q.
- Verified HomeBuyer
- March 28, 2024
- San Antonio, TX
Sales consultants- Some sales consultants are not truthful. Make sure all conversations are documented. Underwriter- Documentation of all conversations regarding rates and fees is very important. Title / Escrow- again, document everything. Make sure to review everything. We found our names spelled wrong during final review before closing. Closing- make sure all docs are accurate. Ask questions when you don’t understand stated documents. The above information is based on facts and actual experience. Note: Do not sign or agree on anything until repairs and work order on your new home is ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
excellent
- Jose G.
- Verified HomeBuyer
- March 28, 2024
- Wimauma, FL
The Lennar team was always responsive and quick to answer all questions.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Kendal
- Angela T.
- Verified HomeBuyer
- March 28, 2024
- Ferris, TX
Not satisfied with home buying experience, had problems with water on the side of house, drainage and no one wants to fix, regret moving here,
Lennar responded:
Hi Angela, we are deeply saddened that you did not have a satisfying experience with your new home. We are going to be informing our division leaders about this to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Unhappy with the whole experience
- Melissa P.
- Verified HomeBuyer
- March 27, 2024
- Saint Cloud, FL
Never got my keys day of closing, lock was broken, it didn’t get fixed for weeks and keys never sent to me like I was told. I had to drive 2 hours to pick them up. Leaks in the house after day 3. No one likes to help, I had to call a lot of numbers to finally get a response. I had lots that needed to be fixed and it took over a month with lots of contractors coming almost daily. This does not include all the blue stickers that were undone before closing. Lennar is not trustworthy in my opinion and to many of my neighbors as well. There is so much more to say but, I would run out of room to ...
Lennar responded:
Hi Melissa, we apologize about the issues that you have faced with your new Lennar home. We can assure you that everyone here does indeed like to help but we apologize because your experience has not felt that way. We also understand that communication is very important and we apologize for this as well. We are going to be informing our senior leaders about your frustrations to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Disappointed
- Tracy P.
- Verified HomeBuyer
- March 27, 2024
- New Braunfels, TX
Disappointed in Salesman responses of what we were supposed to get and didn’t. Then he dropped the ball onto a “concierge” who never showed up, supposedly “never leaves his desk”Crappy door locks. Dead sod put down. Broken trim. The fact that I have to put my appliances register myself. The drive in and out of subdivision is nothing but a dirt and debris from construction trucks and very muddy when it rains.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Kim has been very responsive when I have questions. I did feel "pressure" to close ASAP despoite the fact it was a cash sale. I was in Maine at the time and felt I had to buy without the opportunity to see the property in person.
- Lisa B.
- Verified HomeBuyer
- March 27, 2024
- Myrtle Beach, SC
The support services offered by Lennar through myLennar were not available to me and should not have been offered. We do like the unit and have been busy making it our own. However, as we settle in, I find the workmanship less than expected for a $260K home. Materials are not highest quality (patio door is too heavy to open and does not lock), and painting was obviously rushed. Concrete patio is small and interior of garage could easily have been painted before moving in. These simple and relatively inexpensive "touches" would really elevate your finished product.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Very good experience with Lennar
- Piyush P.
- Verified HomeBuyer
- March 27, 2024
- Plant City, FL
We have been looking around for new house for more than a year. During that period we had visited many sites with many builders. Finally we landed our decision with Lennar , mainly because of 1) quality 2) price 3) service and overall experience with sales agents, service agents, site supervisor and on time closing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome
- Faye M.
- Verified HomeBuyer
- March 27, 2024
- Wimauma, FL
Wonderful experience! Very pleased with everything!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Office staff need significant training or replacement
- Scott H.
- Verified HomeBuyer
- March 26, 2024
- Henderson, NV
It is take it or leave it with Lennar. No changes possible. When you ask office staff a question they are wrong most of the time.
Lennar responded:
Hi Scott, we thank you for your feedback and review, we will make sure our leaders hear about this. -Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Overall very Good Experience
- Dahirou N.
- Verified HomeBuyer
- March 26, 2024
- Rosenberg, TX
Overall, very good experience buying a Lennar home. Frank and Ryan did a good job supporting me. The quality of the home’s interior could be better. I like the all included appliances in it.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Great
- Jose D.
- Verified HomeBuyer
- March 26, 2024
- Bastrop, TX
Professional and great group of team to work with during the buy of my house. I would recommend my family and friends.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
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