Lennar Reviews

Not a great satisfaction after buying home from Lennar

Briana was awful . She was not responsive to emails or phone calls. She didn’t know the answers to mortgage questions and told me inaccurate information. I had to get her boss involved because it was impossible to deal with her. She wanted me to sign documents that were inaccurate. Up to the day of closing, the down closing costs were still unsure. I literally was so stressed out that I ended up in the hospital the following day for tightening of my chest. I’m young, with no issue of the heart. The Dr said it had to be stress related. Carmela at lennar mortgage was outstanding. I wish she could have handled my entire mortgage process. She stepped in to assist where she could. William, my first NHC, was awful as well. Thankfully I was able to change to Sandra who made the experience a little better. Crystal was amazing and also helped with the walk through. Unfortunately, Briana and William were my main contact people throughout this experience which made it awful and I wouldn’t do this again with lennar if I had the opportunity. ... More

We identified several issues during construction and Lennar was largely non-responsive. We closed with a tear in the carpet of one bedroom. It took 7 weeks for them to correct the issue. Once they finally came to fix it!, It took approximately 2 hours. We had similar experience with other issues.

Everyone was very easy to work with. communication was excellent. Whenever I had a question, it was answered promptly whether it was in sales, mortgage, or construction. The house closed in less than a month. The walk throughs were informative and thorough. The few small issues were seen to immediately. As buying a house went, this was almost effortless.

From start to finish, the entire process has been exceptional. The entire Lennar team is first-rate!

Good parts: great floor plan and house is functional. Bad parts: lots of finishing defects that don’t get fixed right away. Then you have to deal with crappy customer service. Example: bad paint job on exterior fascia - someone came to fix and used the wrong paint color - how does that happen? Example: During the final walk, we marked dozens of problems to be fixed with masking tape. Only the documented major problems were addressed and all of our tape was removed without resolution. I like the house, we just don’t like having to deal with all of the issues that came with it. I think a lot of this could have been mitigated with better quality control. ... More

There are many construction mistakes, and they have corrected a lot of them during the warranty period.

Great experience cover purchase.

The sales rep, Jimmy, over committed before sigining the sale agreement. Couple of key information provided prior to the sale, which drives our decision making to invest in the house, were incorrect. This unfolded to us as we went through Lennar's mortgage process for ex., sellers credit provided is of no use, as they artificially inflate the interest rate and then apply all the credits against discount points to lower interest rate to match market rate provided by other lenders (so this is literally a rip off, as it nullifies the benefit of sellers credit, which was one of the prime reason for us to go with Lennar). The sales rep also told us prior to sale that if there is any unused sellers credit after buying discount points, it is ours to keep and can be applied to lower the house cost or anything else. But that isn't true, which we learnt later on is not allowed by housing laws. So overall do your own research first before going with this builder. Working with the mortgage specialist (Rhonda) wasn't a good experience either - slow response, not providing details as requested, etc. Hence switched to external lender. ... More

Lennar made it happen, Heidi was the first stop. From day one, to close Lennar made the process way TOO easy!! Thank you Lennar!!

We had some issues with our carpet being too short in a couple rooms and on the stairs. After a couple weeks (missed appointments) a crew showed up to take care of the situation. We were told two rooms would be replaced. They repaired one room, and replaced the other. The carpet varied from original and we were told it was the way it was manufactured. We also were told a cleaning company would come in after to clean the house to like new appearance. After another missed appointment, we are still waiting for that cleaning. It's been 6 weeks now.

We recently closed the Town house with Lennar at Edge of Auburn.The quality of their construction work was good and was as per our expectation. I am happy with Edge of Auburn sales team and Lennar Mortgage for all the assistance provided during the mortgage process. I will definitely plan for getting one more home from Lennar in nearby future. Thank you Lennar.

We submitted some repairs / updates on Tues March 19. The representative was very professional and helpful with our requests. I will make a final determination of opinion when a resolution has been completed

LENNAR was spectacular throughout the entire home buying process. There were a few hiccups out of their control, like the constant changing of closing dates however, they accommodated my family and got us into our new construction home as soon as possible. All of the employees were fantastic, professional, knowledgeable, and patient. I would highly recommend LENNAR to anyone! I love my new home! I suggest anyone seeking a ready-build home to consider LENNAR in their area because their floor plans are awesome.

Several items could have been made much better in this experience. From a quality standpoint every item, and there we a lot, could have been done the right way the first time and kept everybody's stress level down. Most items are as cheap as they can go, cabinets, closures..... We never got the trustworthiness we would have liked. We built in a 55 plus, and most of the time you just got an automated e-mail, hardly ever a person to explain, and they would come 5 at a time. Been nice to have that one person with you from start to finish. When you call who you think you should they tell you it is another department. For the price paid we would have hoped for some input, colors, options on hardware, upgrades, additional outlets. This is immediately shut down, they are building what they want and take it or leave it. The responsiveness to the issues was pretty good, roof tiles, roof leaks, walls, cabinets, floors, garage doors. Just a shame you have to have all these crews come back in and do the fire drill. The design of the home is very nice and works for us, the process to get in has room for improvement. ... More

I could write a book...everything was terrible

The sales manager was very hostile to me and showed zero human feeling to any challenges that the buyer has. His goal was just to get the property sold at the end of the month to preserve his bonus. This is the most inhuman treatment I have ever had from a seller of a home and I expected Lennar to do better.

The construction managers did a good job of staying on top of construction issues. They seemed friendly and genuinely concerned to make accommodations as they arose. Some of the subcontractors could take better care during cleanup. Routinely finding trash in the yard is not fun. I am disappointed with Lennar's choice of Beacon Management as the HOA service. A $625 initiation fee plus $625 yearly seems excessive for a community with no amenities. They are difficult to reach by phone. They charged a "transfer letter" fee at closing even though it was new construction. They also charge an extra $100 dollars just to look at your landscaping plans if you want to build a fence. I've never experienced an HOA that operates this way. ... More

I was pleased with the whole experience

Only a few minor issues which should be resolved in the near future.

I have paid for stickers to be posted on the bumper of my car to allow me to enter the community after 9 PM three weeks ago and still have not received them. When I ask Lennar representative I get no response. I also at direction of Lennar have requested planting few trees in front and backyards and have not received any response.

Appreciate closing on time, but a lot of things were missed or not finished. Workmanship on some things is mediocre at best.

The local contractors did a good job, however Lennar as a company cuts corners everywhere and use bad products. They short change at the dumbest opportunities, like a thermostat. All around bad, the best part is that the actual local contractors can come after you buy and then make everything right.

Just got my first home with lennar homes. Our experience with Lennar mortgage was fantastic and a smooth process . Our loan officer Is LORRAINE JONES . She is so polite and knowledgeable that five stars are less for her she deserves 10*. she understands everything and assists me so well.Highly recommending Her . Whole home buying process was super exited and smooth and I am so Thankful to the whole lennar Team .

Jamie, Teresa were great, thanks!