Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21144 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
I have no comment
- Rodney B.
- Verified HomeBuyer
- February 29, 2024
- Las Vegas, NV
I have asked your company to stop emailing me, Its painful, I want put it behind me
Lennar responded:
Hi Rodney, we apologize for the constant emails from our behalf. -Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 3
If you have options, choose a different company!
- Shauna F.
- Verified HomeBuyer
- February 29, 2024
- Marion, TX
Build Quality is a 2/10, and that’s being generous. They cut corners and use the cheapest options available. Communication is often short and their staff will not give you a concrete answer about any issues. The contractors leave out a lot of trash, food, and building materials, and when it blows into your yard or property area, they do not care and do not clean it up. The sod/grass they gave our entire community was dead upon arrival and it took them over a month to deliver it when it was supposed to be delivered 5-12 days after closing. Our home was not cleaned prior to our arrival; it had ...
Lennar responded:
Hi Shauna, we apologize for the trash and debris that you found prior to your arrival. We understand that these things can be very frustrating especially for the largest purchase in ones lifetime. - We are also going to share your feedback with our division leaders to make them aware of these issues. -Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Happy in Barefoot Lakes
- Anonymous
- Verified HomeBuyer
- February 29, 2024
- Firestone, CO
We had a great experience buying with Lennar, from our sales rep to the mortgage and construction staff. The build quality seems good, but have only been in for a month. The only surprise in materials quality we had was the use of paint grade hinges on a fairly expensive home. Also, we didn’t know up front that Lennar does not allow you to pick finishes or colors…you get what they have selected for the particular homes…but that wasn’t a problem for us.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good experience
- Raphael D.
- Verified HomeBuyer
- February 29, 2024
- Downingtown, PA
So far a good experience, have some issues that I am being assisted. No upgrades available.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Wonderful Experience As a First Time Homebuyer
- Nancy G.
- Verified HomeBuyer
- February 28, 2024
- Indianapolis, IN
Going into this experience I was nervous. However, the Lennar team made me feel welcomed and assured at every step. They didn't rush or pressure me. My new home consultant took the time to explain things I had questions about. When we did the final walk through all details were perfect. I felt supported throughout the home buying process and am 100% satisfied with my new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
It has been very bad experience since before contract date! Disappointing
- Jose S.
- Verified HomeBuyer
- February 28, 2024
- San Antonio, TX
It has been issues and issues over and over again since 2 months ago. 1 month before closing…
Lennar responded:
Hi Jose, we are sorry about the issues that you experienced with your home. Please reach out to us if you need anything else with your home. -Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 4
Jibril and Ifrah
- Jibril H.
- Verified HomeBuyer
- February 28, 2024
- Blaine, MN
We bought a house from the scratch Jennifer Finley was great help to as and the engineer amazing Tommy Becker very knowledgeable and great customer service top notch, I don’t think I had that experience before .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Maria A.
- Verified HomeBuyer
- February 28, 2024
- Bennett, CO
Home buying was made easy and lennar team will guide you through out the process and will make this process as easy as possible.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awful and very disappointed
- Maria E.
- Verified HomeBuyer
- February 28, 2024
- Kissimmee, FL
Had a really bad experience, the sales person lie to us, was misleading and overall the experience was awful. The materials are cheap and the work is fast done, the pain the workmanship is poorly done and fast way done, when you are paying almost a half of million for your home you expect to be done properly, just very disappointed and will not recommend it to anyone not even my worst enemy
Lennar responded:
Hi Maria, we want to apologize for your negative experience with us. We are going to make sure that our division leaders know about this so we can drive improvement. -Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Happy
- Lynda L.
- Verified HomeBuyer
- February 28, 2024
- Raleigh, NC
I recently moved in my new Lennar home and it was a very simple process! I was kept informed and they have a real system for customers to easily buy their home. Jimmy has been a great help following up on minor issues!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Random Fees start to show up at closing
- Mahendradat D.
- Verified HomeBuyer
- February 28, 2024
- Kissimmee, FL
Builders are charging a builders fee at closing which was supposed to be included in the original price . That’s another random $3,000 just inserted in there with no mention of it, very fraudulent. Not happy with Lennar at all.
Lennar responded:
Hi there, thank you for your review and feedback. We are going to be sharing this with our local leaders to make them aware of this. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Satisfied
- Sherrie P.
- Verified HomeBuyer
- February 28, 2024
- Marble Falls, TX
Lennar has been very accommodating on dealing with issues that came up with our new house. We only have 1 issue that has been a little hard to resolve but other than that they have been on top of things and friendly in handling issues. I’ve already told lots of people that we were satisfied with our experience with Lennar.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Try Lennar you might like it
- Anonymous
- Verified HomeBuyer
- February 28, 2024
- Princeton, TX
You cannot know it, unless you experience it. Great staff, easy process, lots of assistance to help you get what you want, when and where you want it.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Terrible experience
- Steven T.
- Verified HomeBuyer
- February 27, 2024
- Land O' Lakes, FL
Bad experience cheaply done work. Lots of problems but builder still wanted to close be fore fixing them . Also after removing there cheap carpet there was lots of dirt paint and construction trash under pad was not even clean up . Then all the closet shelves were not attached to studs fell down with my wife’s clothes on them and she got hurt. Also had to fix a wall outlet box when removing found beer cans and soda pop bottles in the wall with liquid in them and ants were already starting to make a home were there was food and sugar . Bad builders stay away!!!
Lennar responded:
Hi Steven, we apologize for your wife getting injured due to the lack of stability in the shelf. We also want to apologize for the different trash that you found in those areas of your home. We are going to share your feedback with our leaders to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
6.8/10 I’d do it again
- Anonymous
- Verified HomeBuyer
- February 27, 2024
- Ridgefield, WA
If you ever want to build a house with Lennar make sure to bring a realtor on your first visit. The building process is very straight forward, you get what you get with Lennar no added features other than picking your finishes. Final finished product 6.8/10
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
Buying at Willow Springs was an awful experience.
- Stacy M.
- Verified HomeBuyer
- February 27, 2024
- Murrieta, CA
Can’t believe Lennar would want me to reiterate the nightmare of an experience home buying at Willow Springs has been. Fraudulent actions on so many levels, and a home that has had numerous issues within the first week of moving in. Non responsive customer service department. Love the location, but absolutely shocked at the multitude of issues upon move in, and the fact that they are still unresolved six weeks later!
Lennar responded:
Hi Stacy we want to apologize for your experience feeling like a nightmare with us at Lennar. We are also sorry for the issues that you have experienced during your first week at Lennar. We are going to be making our leaders know about this so we can address this. -Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
On and Off Experience with Lennar
- Anonymous
- Verified HomeBuyer
- February 27, 2024
- Las Vegas, NV
A very stressful buying experience - Gyorgyi the sales rep for Lennar was the reason for our stressful buying experience. Encourage new buyers to get everything in writing and not assume anything. Gyorgyi was like a used car salesperson - tells you anything you want to hear whether is right or wrong - just to make the sale. Ultimately, we are happy with our home; however, we just about walked away from buying a home from Lennar.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Overall Experience
- Lakshmipathi V.
- Verified HomeBuyer
- February 27, 2024
- Land O' Lakes, FL
Hi Lennar - My Overall Home buying Experience with Lennar is good, Couple of minor Issues couple of things which Lennar might Have done better. I give my highest rating to Sales Representaive and Mortgage Finance Representative., They are very polite , ready to help when I need clarification. 1)Final Home Owner walk thru might have been better, Construction Manager was handling many closing at same Time which ended up not handing over the keys. 2)Lennar Title didn't pay HOi Insurance premium to the Right Insurance due to administrative error which ended Insurance company sending ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Unbelievable level of support and professionalism
- Sean P.
- Verified HomeBuyer
- February 27, 2024
- Loxley, AL
From the minute we viewed our new home to the date we moved in we felt cared for, important and informed. Gaye M was amazing dealing with our crazy schedules and our realtor Tina worked with Gaye to talk us off the edge a few times. There were a few things not quite right when we moved in but Jon in the warranty office was absolutely brilliant and they were resolved quickly. Moving 3000 miles across the States was challenging when it came to completion but we were confident we were in good hands at the final destination. Home purchase is stressful but the Lennar team were and continue to be ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Easy, knowledgeable, professional
- Valinda H.
- Verified HomeBuyer
- February 27, 2024
- Wimauma, FL
Everyone I worked with was very professional, friendly and knowledgeable which made the experience, an easy process. So far so good.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nothing to complain about
- William S.
- Verified HomeBuyer
- February 27, 2024
- Dunnellon, FL
Moved in and happy with the experience so far. Everyone has been nice and helped us with anything we need.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
owner
- Dennis C.
- Verified HomeBuyer
- February 27, 2024
- Liberty Lake, WA
So far have had issues Seem to be responsive, but still waiting to see how things are resolved
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Responsive service
- Anonymous
- Verified HomeBuyer
- February 27, 2024
- San Antonio, TX
We ran into some snags in the process of homebuying (not due to Lennar) and their staff and loan officers were very helpful and communicative throughout the process. When we had questions they were responsive and willing to work with us. As first time home buyers this was very important to us!
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Broken promises
- Michael P.
- Verified HomeBuyer
- February 27, 2024
- Surfside Beach, SC
Was promised to have a meeting with the warranty guy and that never happened.
Lennar responded:
Hi Michael, we truly apologize for the meeting with warranty not going as planned. If you need anything else with your Lennar home, please let us know. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Zairois
- Zairois V.
- Verified HomeBuyer
- February 27, 2024
- Aurora, CO
I like lennar take care customer (clients)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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