Lennar Reviews

My spouse and I had a positive home buying experience with Lennar. All the stakeholders we dealt with were excellent. In particular, the new home consultant and loan officer navigated the entire process with us with diligence and satisfaction. In short, they honor their commitments.

I have yet to receive any follow up from my original walkthrough from closing nearly two months ago. The response has been unacceptable.

Pushy sales people with very little empathy for those of us trying to sell homes in this market. Cheap appliances, carpet, fixtures, paint, window sills… thin walls that let in traffic noise, and the cabinetry (small, not soft close) comes without hardware, which means you have a hard time opening your kitchen drawers! Poor management to welcome buyers into the home and help understand all the implications of utility easements, fence install, other HOA rules causing a lot of anxiety among neighbors and shattering visions. 30 day inspection seems to be purposed to talk you down from the items you submitted. End-to-end… rubbed me the wrong way. If I didn’t have to move, here, and at this time, I would have pulled out. Not sure how the other builders are in the neighborhood, but we definitely felt unimportant and take-it-or-leave-it style as opposed to Lennar ensuring their home building facilitates better lives. ... More

I am happy to say that from the initial contact with the online rep to schedule a tour of the new community, to the closing on my home, the process went very smooth. I was assisted at every stage of the loan process by my loan officer and processor who were very professional and responsive to any questions I had. I am so glad that I decided to buy with Lennar, they have delivered on everything they promised me and more. I would recommend Lennar to anyone looking to experience a stress free journey to home ownership, especially first time home owners.

I'd like a Lennar representative to call me and discuss some of the issues in my new home. It is not fair to deliver a finished product product like my house. Thank you.

I love the house, however going through Lennar Mortgage was a nightmare! We sat at the closing five hours waiting on the paperwork. Again, we love the houses, but do not use the mortgage company.

We have been lied to, misled, dismissed, and a few other negative experiences during our Lennar purchase and ownership. From the first problem with the closing date requested when making our offer through our first significant warranty claim, it has been problem after problem, and struggle after struggle. This is our third new home purchase, and I feel we are familiar with how this process should go. Lennar has been the worst experience of the three. No one seems to care and no one seems to be empowered to do the right thing, let alone resolve anything. Running out of places to turn for help, and this is just the start of our home ownership. ... More

As an out of state buyer it was not a pleasant experience! I would never do this again! I should have never continued with the closing when things were not completed in my home as promised but I did on good faith. Promises after promises to get things done but as of yet it was not completed! Voicemails, calls ,text messages all ignored! When you have a home in another state and you reach out to the sales rep and the head of construction just to be ignored it beyond stressful! I will be arriving to my home in Naples in November and will have to deal with warranty still not a happy buyer!

The Lennar staff are great. The workmanship I see after being here is disappointing. My 60 day list has over 20 items that need to be looked at. Some should have been done before closing.

The overall buying experience was easy once a house was identified. Joel was our first point of contact, who kept in touch about upcoming inventory/prices/timing. Upon purchase, Brian was our homeowner representative and was ever so helpful in learning about the house and getting things ready. This whole process with Lennar, and their escrow company, was efficient and easy.

As with any home purchase their were hiccups however the Lennar team got us through them with great service

Everyone during the process was very helpful and professional. Kelly was so kind and Harry is always on it if we have questions about the home. The home itself is gorgeous and I’d highly recommend Lennar to anyone.

Lennar delivered my home before the anticipated date and was quick to fix the very small issues from my walk-through days after closing.

David was so helpful. Everyone was nice . Good experience overall

Great experience, responsive to complaints

Great and friendly staff. Very helpful.

After making the decision to sell our home in PA, we decided to purchase our new home in Ocala, FL direct from Lennar, strictly on-line without ever visiting the location, something we thought we would never do. Great communication, great sales representation and thanks to Bryan G. for sending pics throughout the process, so far workmanship appears fine, hopefully will remain without any major issues over time. Wish we could have customized a few things, but overall, we will make it our own over time. Thank you for a great experience!

Contractors workmanship very poor Appliances supplied very poor and cheap manufactured 2002 Does not keep their promises on the repairs They rush you through the closing and promised to finish the remaining repairs on varies things and was poorly done Items used on the house very poor quality . I will never purchase house under the Lennar name or recommend them .

In order to closing, rush everything, the quality can imagine, hope they will increase the quality.

Overall, it was a positive experience leading up to closing; however, closing day was a mess. My loan officer (Dawn) was incredibly communicative and helpful, but I cannot say the same for my loan processor. My loan processor did not communicate clearly with me or the rest of the team, leading us to believe that I would not be closing as scheduled. I was scheduled to close in the afternoon, but I did not close until around 5 PM, disrupting my entire workday. When I reached out the night before closing to ensure that everything was in order, I was told that there were no issues. The builder tried to be as helpful as possible, but he wasn't incredibly familiar with my property during the final walk through. He had also not been sent the full inspection report from the Lennar real estate agent, which led to some confusion. My largest challenge has been post-closing. The Lennar representative assisting with my 30-day check-in has been hard to reach. She missed our first meeting (that she had scheduled) without a call or notice. I had to call 3-4 times to get an answer 40 minute after our scheduled meeting. She had forgotten and was not apologetic. We rescheduled, and when I reached out to confirm the night before this meeting, she said she'd try to be on time but had another meeting right before mine and would try to be only 10-15 minutes late to mine. It really should have been a phone call. I am planning to reach out because I have still not heard anything about my repairs over a week later. ... More

The sand and water comes thru the windows and door. The slider door falls off. The garage door is on on the track. The response to fix these issues is none.

I have not been pleased with this decision.

My overall home buying experience was stressful and almost traumatic. By far the worst purchasing experience I've ever dealt with. There was an extreme lack of communication with everyone involved. My closing date was moved up without my knowledge only to satisfy the managers' quota for the month. I felt more like a number on a sales performance board than an actual customer making one of the most important purchasing decisions of my life. My interest rate was changed from what was discussed so I had to follow up multiple times to have it changed back. The house repairs were not fixed from the orientation by the time of my closing date, but I was still forced to close on that day. Lennar (although at fault for not fulfilling their obligations) gave me an ultimatum to close on the 28th of August or I would lose out on the deal. No one was sympathetic to my frustrations. I've purchased a home in the past, so I know the difference between good customer service and whatever it is that Lennar calls this. ... More

Things starts to break from day 1, quality is very poor. Kitchen cabinets have wholes and they will not take care by saying they can't do any thing. First rain brought water and some of things started to break... Worst quality material, they just want to close faster without even taking care all the things that we mention during walk through. Overall bad experience.

All the people that I have come in contact with at Lennar are pleasant to work with and they try their hardest to please. A good bunch of people with a tough job. Lennar should be happy with their people.