Lennar Reviews

The Lennar associates are very attentive and delivered quick responses.

I wouldn’t buy a Lennar home again. I have been trying nearly two months to get warranty items repaired. One being my front door lock. I have to make a 10 mile round trip to pick up my mail as my mail box station has been broken five plus months. And the list goes on.

Lots of unfinsh work they didn't clean the house screen door pulls hard the none shower tub has a shower spicit could of been better.

The purchase was smooth and closing was wonderful. The house is beautifully designed but workmanship of tiles and crown molding could be better and more professional done. There appears no quality inspection to the work so many outlets has no power, the water stays in the shower seat instead of running off, granite joints not finished or missing seals, crown molding should be done in one continuous piece or the finish look as one piece. We didn’t have a dryer to use for a month after repotting the problem. Plumber came said it is GE problem and finally the connection was done in 15 minutes and it could be done before closing. Finally, I am still waiting for the keys to my front door and hoping I will get the right key one day. ... More

The quality of construction, materials used and addressing service requests has been disappointing for the amount of money we paid to buy this house.

Lennar does not respond to issues with my home, the common areas, and HOA is out of control and non-responsive.

We bought a model home 7 years after it was constructed, so we did not work directly with builders. Our construction manager that we worked with was great and help advocate for repairs that the property manager otherwise refused. Overall responsiveness to questions and concerns could use some improvement. You could tell that the company was just ready to offload the property as quickly as they could.

The experience of purchasing the house was terrible. The project manager was never around, wouldn't return calls and didn't even make the final walk through of the house before my closing. Assuming he was busy and everything would be taken care of and fixed from our first walk through before closing - NEVER ASSUME SOMEONE WILL DO THEIR JOB. I closed on the house and literally all I was given was the keys to the house and 2 garage door openers. When we opened the door to the house, it was dirty, had not been fully cleaned, tiles in floor were cracked, caulking and painting needed to be completed, closet doors were still broken and he garage was full of paint, building supplies and saw dust all over the floor, I even had a broken sewer line and the yard and grass was not leveled and grass was terrible, etc.... HORRIBLE EXPERIENCE. If it was not for our Service Coordinator, I would not be in this house today ... More

We had a terrible buying experience. The lack of communication was our main issue. Katelyn was passive aggressive and would speak to me as if I were a child because I would ask the wrong people questions. It was our first time purchasing a home and we had such a terrible experience after signing contract until we closed. Immediately after we closed we had sewage backing into our tubs/sinks, since it was an emergency it was promptly repaired. Our other issues have now taken 3 weeks to even get a response from their team. We do not have any pool access despite calling multiple times a week to their HOA. We had a safety issue that we brought up multiple times before closing and Lennar refused to fix the issue twisting our arms to comply and sign, our 3rd party inspector and Lennar’s concierge both agreed regarding our safety issue and supposedly they went to “higher ups” and it was denied. We have been living here 6 weeks now and last week they started construction on some lines in our front yard. I state some lines because they refused to tell us who they were or what they were fixing, we also had no prior written notice. We had a construction worker ring my doorbell at 7am and demanded I move my vehicle out of my driveway so they could work. They ended up going on my driveway after I left but left stains on my driveway and also broke a sprinkler head. I would ask for it to be repaired but have no idea who or what company is doing that construction. Other than those issues the home is apparently well built and I am lucky to have not had anymore issues, but as stated above we have only been here 6 weeks. ... More

We used all Lamar’s preferred everything. Lender, lawyer, inspector, etc. we had to work with lennars sales manager Justin as our sales rep Phill was terrible at following thru and following up. They really led on the feeling that they were doing us a favor, we weren’t treated as a valuable customer. Phill was very inconsistent in things he’d say. We didn’t have an opportunity to choose anything in the new build of which he blamed us for not reminding him that we needed to choose & we missed our opportunity.BECAUSE WE DIDNT TELL HIM TO DO HIS JOB-his words. We purchased the home understanding there was no HOA. A month after we closed we received a letter/documents for a newly established team, not “hoa”, but a team and fee that will need to be paid yearly for our community. Minimal communication in the status of the home, the loan, and documents needed literally beyond the closing appointment. The lender was verifying employment info 30 min before our closing appointment. The entire time prior, our realtor had been following up and pushing our loan officer to complete tasks. Our closing appointment was pushed back 2x in the same day because their finance team had not completed their job. After the prolonged closing appointment (it was scheduled for 1pm, then 230pm) we finally got the keys at 530pm. We loaded up our excited and anxious kids to bring them to their new home for the first time. The entire packet they provided us with, keys and door codes was wrong and they left the garage openers in the home. We weren’t able to get into the house by any means. We reached out to ALL teams, even those who couldn’t do anything to help. Out of the entire team of people, all of one person responded. The receptionist. She got ahold of the builder who drove an hour out of his way mid dinner to let us into our home.We’ve been here two months now. Not one single person on the team has reached out to apologize or even acknowledge this issue. Our builder; Dillon, and his team were AMAZING and are literally the only reason we felt confident in moving forward with our purchase. We have family now relocating here as well-we absolutely 10000% will never work with Lennar again. They have zero principal and zero integrity. ... More

We love the home we bought. Love the area and the neighbors. The issues we had with the home after closing are all in the process of being fixed. The home seems to be very well construction. Time will tell.

Our salesperson Viet was awesome to work with! He made the buying process easy. Lennar Mortgage was not so easy to work with. The incentives that came along with buying and financing through Lennar Mortgage were questionably worth it. I basically had to hold their hands through getting our closing disclosures setup correctly. When we did the walkthrough, we felt a little rushed and weren’t able to be as picky as I wanted to be. They also missed fixing some things we identified with blue tape. I also noticed some spots where the tape was clearly just removed and the drywall or trim defects weren’t resolved. There is a 1 time in the first year drywall repair they offer, so I intend to be very picky during that, since I couldn’t be during the pre-closing walkthrough. As far as post sale stuff goes, they have resolved all of our warranty claims up to this point in a timely manner. ... More

This is the fourth home I’ve bought and none have been so frustrating with the paperwork as purchasing this house. It got to the point of them asking for more and more paperwork that it was completely affecting my job and my sanity. That being said, the people I dealt with on the mortgage side were always extremely polite and helpful so that made it a little better. Now on the home side… I’m six or seven weeks in and I’m still waiting on them to fix issues they signed off on saying would be fixed before we moved in. Our entire house needs to be repainted because of the bleeding through of the drywall mud, which myself and two other people taped on the final walkthrough just for the “painters” to come through and take the tape off but not paint anything. We have been living in here for that long with all these pieces of tape throughout the entire house and find more almost every day. We can’t put pictures or curtains up, it just feels like we aren’t fully living here yet because we keep waiting on it to be done. They send people out to fix mistakes but each trade says “too big of a job, we can’t do this” and leave. It’s costing me time from my job to be home for these people and really makes what should be a wonderful experience of a brand new home a big dud. I do love our home and can’t wait for all these issues to be fixed so we can finally feel settled in here. ... More

The home buying experience was very enjoyable. It was an easy and efficient process that enabled us to quickly close the deal on a quality home.

Total lprocess was long and no much communication from sales representative. Deadline for the house was, 2 months late, home is built very sound but the fine craftsmanship details are not there. I love our house and community with all the issues being taken care of.

The sales person was awesome to deal with through the whole process and is the only person that helped me resolved major construction issues. The Lennar Construction Rep was not knowledgeable and lacked insight and dedication to resolve issues identified by me or a 3rd party inspector. Now I’m dealing with major and minor construction warranty issues with no follow up by a new Lennar Warranty rep. Seems like it’s a common thing.

The workmanship is great..but there are things you’re going to have to do yourself. Like seal the flooring and counters. They don’t do that. Communication between departments is horrible. Never received the last cleaning before move in. Lawn wasn’t mowed. They don’t line the flower beds so weeds are in them in no time. I had a service call and then they put my house on a second one. I emailed and let them know I didn’t place a second call…..crickets. Just spam me with docuSign. HOA wasn’t even informed of my move in. They didn’t provide me with any final documentation that I signed. Definitely just in this to make money and move on. Aka service sucks but the home and price are good. ... More

The quality of materials used in home are not satisfied and cuts so many corners to save money by builders. Every times when we ask for some thing, the only excuse they have that other owners did not like that. The clubhouse is awesome but did not spend even 20% of the money in houses.

Purchasing the home through our salesperson was great, she was very helpful keeping us in the loop with updates and progress pictures. . Our Forman also very helpful in getting us in on time. All and all a great experience. Thank You.

Lennar is the worst home buying experience you could ever imagine. Broken appliances . the expectation is for them to completely inconvenience you and nothing ever gets resolved. Dryer broken, stove leaks gas.. techs have been out 3 times now. Still not resolved.Every issues is another problems issue

1. poor communication within departments; no one takes ownership; it's a pass-the-hot potato mentality. We were told.. “to sign this” with no exceptions or you can't close, with issues pending. House was dirty with bugs and spider, paint in the rugs. 2. Day one range did not work, had to wait 3 weeks to get it fix, and no one cared. 3. Electrical issues, took you 31/2 weeks to get it fixed, and you knew it was a known issue. You could care less if we had power. 4. Loan officer's poor communication had to chase the officer down to lock in my rate. 5. Would not recommend

Great place to live and great place to buy

When our old house sold in 24 hours and the buyers wanted a 14 day close we thought we would be homeless. I got on the Lennar site and found a home that was move in ready and met our needs I clicked buy now. I received a call shortly there after that the home was sold but there was another one on the same street, that fit our needs even better. The sales agent Ashley guided us through the contract and worked with us by phone and email. We closed in under 30 days, everything was easy and well communicated. Although quick it was a very smooth transition to our new home.

I did expect a new build to take maybe two months, but not more than four months from our original move in date per our contract. As nice as the people are, their attentiveness and sense of urgency are very much lacking. I am in finance and customer service. We all get overwhelmed. However, we expect to get back to our clients like any industry! I am still waiting on things for my new home that I have not received, and I’ve been there more than a month. My neighbors had much worse issues and I’m lucky we did not go through what they endured. The mail issue was very bad and I still don’t have everything because we were given the wrong keys. Just like my neighbors were. The USPS and the builder did not coordinate this correct. The HOA company has hired the worst garbage and recycle partner we could ever get. They don’t pick up consistently and we have trash always outside! What’s the point in paying a fee every month if we don’t get the service part of it? Lennar needs to get their stuff together ASAP… ... More

Poor quality construction Poor post closing support Very good marketing team