Lennar Reviews

Many issues with appliances not working and minor detail flaws

We have had multiple major issues that should not have passed through the construction stage. We have multiple counter top issues, the wrong colored glass slider, and the new GE appliances are damaged and installed incorrectly and multiple bathroom vents leak during heavy rains. The warranty service manger is helping deal with the items, but as a construction professional myself it is disappointing that these items were deemed acceptable. When you pay for a new home you want the quality that is expected for what is payed. You will always have finishing issues and small items like drywall, flooring, etc. but the major issues that we have had to deal with should not be the allowed standard during construction. ... More

I felt like the buying process overall was fairly smooth, but I more so had issues with the quality of work and how many things needed to be fixed. For a new home, it was surprising how many initial issues we had. I felt like they rushed some of the work. For example, there were paint marks everywhere on the floors and door handles. Some of the materials felt cheap including our floor and the interior doors. I will give Lennar credit for coming to fix everything, but just surprised at the amount of issues for the amount we paid. Its an amazing neighborhood so can't complain about the area.

The quality in some places is not really good, fences, grass installation, wall constructions, paint and price is really high vs quality.

We worked remotely with the builder and a local realtor. The overall selling process was smooth. Our questions were answered in a timely manner. The workmanship and timeliness of addressing post-occupancy issues could be improved. Communication between the builder and the owner could also be better. There is still a bit of confusion as to who is responsible for what after the closing. Is it the builder or HOA?

Leah was our sales rep and She was absolutely amazing! She always updated us with any new information and always answered any questions we had throughout the purchasing process. One of the negative things was that the closing kept getting delayed, but I understand its something that happens a lot in new construction and it’s something Leah warned us about. I would say that the main thing that I’m disappointed with is just getting items fixed in a timely manner with the builders warranty. Still waiting on several items that I submitted weeks ago. Overall it was a good purchasing experience but I will recommend they have a better system scheduling warranty issues after closing. ... More

Process went very smooth aside from current promos advertised all over the place not being true. (Blasting 4.75 rates then taking a 10k deposit and saying that couldn't happen is a bit of a problem) maybe I am the ignorant one seeing a promotion more than once and not reading the VERY fine print (when promo available) all that being said we got the rate we wanted after offering to back out and are very happy with our home and purchase!

I can put up with the noise of new construction around me (2-3 blocks away), but the workers play music so loud that I can't hear my own TV.

I feel the house was rushed. Half of the doors get stuck when opening and closing, makes it very hard when you have a sleeping baby The fridge doors was misaligned, husband was able to fix it Floors by the fridge constantly crack, seems there is a gap Lastly, nails were left exposed in the stairs, my daughter and I have both been punched by it House is beautiful but since they are building 200 homes in Mountain Crest Lake Stevens, a lot of the details were missed.

The overall purchasing experience was pleasant. Our consultant was wonderful and helpful. Our customer care representative is great, always helpful and knowledgeable. However, our loan officer was terrible, non responsive or helpful. Our paint is already peeling so the quality is not great. We’ve received information in our closing docs that we’re now being told they will not honor so that’s disappointing. We do love our home and the community so that’s a plus.

Beautiful home. A lot of issues more related to the contractors than the builder

Issues identified during walkthrough are still not all addressed almost two months after closing.

They rush the building and closing process, so there are many imperfections that need to be taken care of after. They are very busy, so it takes a long time to get everything up to par. Good floorplans and thought, so-so work especially for "luxury". We are happy overall, but not over the top elated.

Many things told such as gated community, golf cart friendly fans in all rooms and water views not happening They say they did not promise it their salespeople did.

We absolutely love our new home and Lennar made the homebuying experience smooth and easy. However, we have had more issues than we would have liked in our first few months in the home. Our hot water heater did not work when we moved in, which left us with no hot water for approx. a week until the issue was resolved. The water lines connecting into our washing machine were also switched - another week or so to get that fixed. Now we are having an issue with our dishwasher and so far have not made any progress toward resolution despite multiple phones calls and requests. Hoping that the issues stop soon and we can enjoy our home, but it has been stressful thus far and we haven't received a lot of support in getting things resolved timely. ... More

Closing was rushed through with many items unfinished. We had to constantly call for follow ups. It was an ok experience

Way too many issues to list. Cabinetry in the kitchen issues with wrong colors and measurements. entire walls out of square, poor trim, finished carpentry and paint work done through the entirety of the house. Spaces with wrong measurements. Poor quality control. Every single trade’s work is really poor. Not surprised about the trades quality at all, I’m surprised about Lennar’s poor quality control. Now all there is to do is patch work. Unsatisfactory.

Love the home Quality of workmanship is average at best Lots of issues that are from workers not caring about quality Of work .there cars are ruining the new streets oil leaking personal vehicles running machines gouging up the blacktop. And they don’t care. Extremely sloppy. .cement work very very poor.even the side walks.huge globs of cement in the middle of sidewalks your building a beautiful new community there ruining roads before we get to use them…workers very sloppy during construction doesn’t take Much effort to work neatly.gives a better impression when people are Looking at newly constructed homes.lots of siding issues from lack of effort.u shouldn’t be installing it crooked ,like badly crooked they even put a window in the wrong spot..shower tile sloppy.drain appears to not be correct sloppy tile cuts .plenty more .great house for the price some training for workers might help .anyone I’ve called about issues has been very nice. that was nice. ... More

While I feel our overall buying experience was positive, I do feel there can always be improvement. Need to be more realistic about projected closing dates. Puts undue pressure on Project managers already facing supply chain and labor issues. Need to be more conscientious about certain installation, design and application. - Very simple fixes that get ignored. The response has been very good from the customer care. The suggestion that something is "not a warranty issue" or "a Lennar problem" are questionable in a home that's been occupied for less than 2 months.

Thought the builder would have been able to help with this. Piping in the backyard is a real eyesore.

Overall good experience, only area not happy with is responsiveness to warranty issues. Think the closing could have been more personalized as well.

Trim, doors, paint are all subpar quality… very surprising for the amount one pays for these homes. Structure well built.

Quality of material and workmanship are good. However, final checks require improvement. Few examples: Entrance door was missing screws. Garage floor has paint and lots of dust. For every ticket (for issues), I submit, I am required to submit virtual session, enable video to capture the details. While the owner is in the process of move (packing, moving, un-packing, setup utilities..etc), it is extremely difficult to cater time for a virtual sessions + schedule repairs..etc. Instead of virtual sessions, I suggest enhancing your issue submission application to allow capturing the picture or video or both and submit. If you have enough information, this will eliminate virtual sessions. Also allow owners to update the ticket if the status changes - I mean if the issue got resolved or they managed to fix it or managed to get some help to fix it..etc Also use the issues information (wealth of knowledge) to take proactive action - I mean alert owners to check few things (check list within the 1 or 2 months of move-in) and report if there are any issues, before they report. If you need additional information, feel free to contact me. I hope this helps. Also I commend the services of the person who oversees fixing the issues. Very prompt, professional - a great asset having the person! ... More

Overall, the quality of Lennar is basic. We’ve found a lot of half-completed items ranging from: no anchors on bathroom hardware so items falling off the wall, corners cut in flooring/walls, tiles uneven, front yard sinking, etc. The view and location is why we purchased this home. Honestly, Debbie & John (warranty/construction) team are why this experience was great. Debbie is the best & Lennar is blessed to have her. There are many items we have to upgrade since Lennar builds basic builder grade homes. If you’re ok with a decent price point & updating items on your own, this is a good place to build. Simply, Johnson Ranch is about location and not this builder. ... More

Overall pretty good experience. Fairly responsive to small issues. The only negative is that it was super late after the sale process that I was advised that the extended lanai was no longer offered. Was a big selling point for us.