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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21700 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21700 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

workers

  • Linda S.
  • Verified HomeBuyer
  • August 29, 2023
  • San Antonio, TX

Mickey office worker Niccee travis very helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buying a lennar home at the Isles of Bella Vita

  • John M.
  • Verified HomeBuyer
  • August 29, 2023
  • Myrtle Beach, SC

Our experience with the Lennar representative as wonderful. If it were not for Laura , I believe , the builder would not release the home. We were committed to buy and the PRICE WENT UP THOUSANDS! This is downright criminal. The construction manager Reese was also a pleasure to work with concerning repair issues. The problem is the craftsmanship of these workers who are hired to build and repair and address all kinds of issues. I have one serious remaining issue with drainage that I have contacted to address the problem. My wife and I are basically happy with the home and area. There is a ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Frank

  • Frank B.
  • Verified HomeBuyer
  • August 29, 2023
  • Ocean Isle Beach, NC

I am very disappointed, with quality house.. the floors leaking glue… don’t have wiring to my lanai light… cable running through my garden.. I spent already 10,000 just to make that little bit better.. my front door has quarter inch opening on the bottom.. wind and dust go through it make loud noise… Any those issues.. I discuss with manager …. Nobody care .. I talk to neighbors they have same problem if not worst.

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 1

We’ll built home!

  • Stephen C.
  • Verified HomeBuyer
  • August 29, 2023
  • Charles Town, WV

The sales, pre-construction portion, and final walk through went as planned. I thought that the mortgage lending office for Lennar was a bit pushy! Also, the fact that cable and internet services are still not available should not have been our concern and should have been coordinated by Lennar! It is simply unacceptable given the sales pitch we received!

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Alan

  • Alan T.
  • Verified HomeBuyer
  • August 29, 2023
  • Bulverde, TX

We got a great price we love the location and the neighborhood. However the sales process had plenty of errors. The loan process had a lack of communication. Construction was clearly rushed and builder used the cheapest materials possible.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

“We no longer do that” at every turn.

  • Matthew B.
  • Verified HomeBuyer
  • August 29, 2023
  • Aurora, CO

Multiple times through the entire process we were disappointed that Lennar discontinued many practices, even from one house to another, seemingly at random. When preparing the contract to purchase, we stopped by the model home to speak to the representative and every single thing we liked about the model home we were told they no longer did in this neighborhood. It was very disappointing, but we had already made plans to purchase new construction due to high interest rates. There has also been quite a bit of cost cutting throughout the entire house. We have a 7ft “crawl space” with no access ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Kenan

  • Kenan D.
  • Verified HomeBuyer
  • August 29, 2023
  • Azle, TX

Other than the experience with lending my overall experience was good.

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 5

Excelentes propiedades

  • SALVADOR C.
  • Verified HomeBuyer
  • August 29, 2023
  • Davenport, FL

Propiedades que tienen el mejor respaldo de la compañía

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

QUALITY AND CUSTOMER SERVICE

  • Nuraima N.
  • Verified HomeBuyer
  • August 29, 2023
  • Columbia, TN

GOOD FOR SELLING A HOUSE, ONLY THAT, SINCE THEY DO NOT DELIVERY THE HOUSE 100% READY. ITS QUALITY CONTROL IS BAD AND THE RESPONSE LEVEL IS VERY POOR.

Lennar responded:
Hello Nuraima and thank you for sharing your review. I am sorry that we did not provide you with the level of service you deserve. If there are still outstanding issues, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Love My New Home

  • Anne I.
  • Verified HomeBuyer
  • August 29, 2023
  • Eastampton, NJ

My new home is wonderful-it’s the perfect size and has an open floor plan, garage, fireplace, bright white kitchen and wood floors -the non-negotiables in my search for a new home. My only disappointment was that items received by owners who purchased just months before me were removed from my “package”. Most of those were present in the model home, but I was aware of the take backs prior to my purchase. There are no options available which raised my cost (after closing) such as hardwood throughout, closet organizers, upgraded appliances, and rear patio. Altogether those improvements added ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Gorgeous Home and Great People

  • Melanie F.
  • Verified HomeBuyer
  • August 29, 2023
  • Smyrna, TN

We waited a really long time for construction to start at this new community - 11 months after signing. During that time, we never stopped looking for a home, but nothing came close to the layout of the Mayflower plan. So we waited, and so glad we did. We broke ground on Feb 12 and closed July 13. During the build, we visited the site often to see it progress. There were issues - first we were very surprised with how high the house was going to be due to the slope. I swear we were told it was slab home but it was a crawl space. We never wanted sloped driveway or a bunch of steps out front, ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Construction managers and contractors

  • Teresa K.
  • Verified HomeBuyer
  • August 29, 2023
  • Dayton, MN

Miller Brothers and BNR both do half-crocked work. Miller Brothers break fiber optic cables and home owners are left to get the problem fixed. . They don’t care what they break and Lennar doesn’t help with getting the cable repaired. BNR puts sprinkler heads in our yard that belong to our neighbors and also puts the heads right on the property line. Told the construction manager we were putting up a fence on the property line so they knew not to put the sprinkler heads on the property line, but did it anyway. Construction managers are unresponsive to community members complaints. ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Stay away

  • Kevin C.
  • Verified HomeBuyer
  • August 29, 2023
  • Cottage Grove, MN

Don’t use Lennar, ton of problems and anytime you raise an issue you’re gas lighted by a dude saying it isn’t an issue

Lennar responded:
Good afternoon Kevin, thank you for your feedback. We are sorry to hear you have had so many issues and feel gaslighted. If there are still outstanding issues, please do not hesitate to contact us at LennarCares@lennar.com so we can assist you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very Nice Experience

  • Michael B.
  • Verified HomeBuyer
  • August 29, 2023
  • Carmel, IN

We had a very pleasant experience buying our home from Lennar. Everyone went out of their way to help us before and after we moved in. We are very pleased with the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Brand new home

  • Anonymous
  • Verified HomeBuyer
  • August 29, 2023
  • White Plains, MD

Buying a home with Lennar was definitely exciting at first, but once I moved in, it wasn’t. The construction on their homes can be sloppy at times. They are building them too fast to check for simple mistakes. When buying a home be sure to have another home inspection completed before signing anything. Be sure to check for thing you would rarely look for (ceiling being leveled, paint missing on doors, neatness of caulk etc). Look for everything. Just don’t be fooled by the beauty of the home. Really look at what you’re purchasing. Even with many problems in the home, Lennar fixed everything I ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Responsive and great follow thru

  • Michael N.
  • Verified HomeBuyer
  • August 29, 2023
  • Westfield, IN

the 2 people assigned to us were both extremely responsive to any questions or issues. They followed thru with their action items on any items I brought to their attention. Could not have been happier with their support.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Horrible!!

  • Doris S.
  • Verified HomeBuyer
  • August 29, 2023
  • White Plains, MD

This is the worst experience! I've went so far as to send Amy Basne (Senior Advisor), Stuart Miller (Executive Chairman) and Rick Beckwitt (coChief Executive) an email requesting their assistance for home repairs.

Lennar responded:
Good afternoon Doris,
Thank you for posting your review. We are looking into the matter. A member of the Maryland management team will follow-up with you.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Too many layers of responsibility Don't know to contact and get resolution.

  • Michael R.
  • Verified HomeBuyer
  • August 28, 2023
  • Brooksville, FL

Home inspection personnel were not helpful and comprehensive during the inspection. Too much in hurry to get it done Much left unexplained.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Average low end home builder

  • David F.
  • Verified HomeBuyer
  • August 28, 2023
  • San Antonio, FL

If you are looking for a low-quality new home built by low skilled trades people Lennar is an option. Quality is below average, you are pushed to close regardless of the condition of the property.

Lennar responded:
Good morning David, thank you for your review. We understand that you were not happy with your recent experience. If there are still any unresolved issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Responsiveness 3

michelle

  • Kevin W.
  • Verified HomeBuyer
  • August 28, 2023
  • Ave Maria, FL

recieved email to come to town for walk through before closing! was told the house was ready and we would close two days later!!! walked into home and it was a disaster, not cleaned punch list was terrible. it took 6 walk throughs to get to a reasonable close!!!!!! 5 weeks later! still waiting on items to be done that were promised by management!!! we were also going to buy another house that was my wifes dream home in the same community! but the experience with your company and lack of workmanship might derail the purchase! this is our second home with lennar and I was a contractor in ...

Lennar responded:
Good morning Kevin, and thank you for sharing your experience with us. We understand that you were frustrated with your recent experience. We truyly apologize for any inconvenience this may have caused you.
If there are still any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Superficial guiding in buying/Incomplete info regarding availability of new homes, location, closeness to traffic

  • Anonymous
  • Verified HomeBuyer
  • August 27, 2023
  • Hillsboro, OR

Make sure you do not move in a location still under construction. The noise, the dust, the heavy machinery you hear daily are a disruption to your daily life. Nobody informed us of the train we hear every night around midnight!

Lennar responded:
I would like to thank you for taking the time to share your feedback with us.
If there are any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact me at LennarCares@Lennar.com

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

8 month delay in construction of new home

  • Anaiza C.
  • Verified HomeBuyer
  • August 26, 2023
  • Saint Cloud, FL

I originally signed for my home to start construction on March 2022 with a tentative date of completion for October 2022 but the home was not delivered until July 2023. The home itself was delivered up to par in terms of quality and everything so far has been working well. My only complaint again is that the home took way too long to complete, in fact, I visited my lot every week and for months and months, there was no progress made in its construction until about 4 or 5 months before July. When I expressed my concerns to my sales rep he said there were delays in materials and labor, but ...

Total Score 3


Quality 5

Trustworthiness 2

Responsiveness 2

Great home buying experience

  • Hasan M.
  • Verified HomeBuyer
  • August 25, 2023
  • Little Elm, TX

Everything went very smoothly from beginning to handing over. Lennar staff were professional, efficient and polite. Would recommend them highly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buy From Lennar

  • Tina W.
  • Verified HomeBuyer
  • August 24, 2023
  • San Antonio, TX

My experience with a VA loan with Lennar was great. My realtors basically held my hand through out the process. It was easy and I was approved within about a month or so. Thanks for the love shown to me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Cathy

  • Cathy B.
  • Verified HomeBuyer
  • August 24, 2023
  • Erie, CO

I was told that there would be blindes included for the house but they weren’t and there was NO discussion. Then the rain comes and I was hesitant to close because of the damage. I was assured that all would be takes care of. BUT the. Solar is on the roof waiting to be installed. I think that the quality of the home is not there ... The home that I moved from was built in 2013 and the quality is in that house. You have cut Back so much (no handles, lighting, fireplaces finish, flooring,carpet). The carpet upstairs in the house you can see the seams,When that was brought to your ...

Lennar responded:
Good afternoon Cathy, thank you for taking the time to share your feedback with us. We are sorry to hear you are disappointed.
If there are any outstanding issues, please do not hesitate to contact us at LennarCares@Lennar.com

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

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