Lennar Reviews

I bought a beautiful townhome on the water in south Tampa. Lennar promised a luxury experience, and the highest quality materials and craftsmanship. That was two years ago. Delay after delay after delay, finally we started the closing process. The build quality was terrible, and they were doing their best to minimize our concerns and rush the closing. They would just decide when our closing was, with no regard to our schedules. My “homebuyer consultant” Sonia was increasingly difficult to contact as closing approached. She lied about multiple things, and ultimately disappeared. Pretty certain their agenda was to get us to request our deposit back and move on. Nonetheless we pushed through and closed, only to find countless quality issues that one should never expect to find in a home of this price. The building manager Dan has been evasive and aloof, and even when he gets things done they are done poorly and incorrectly. So now I’m going through the warranty process to address all these issues, and it is a constant fight to get anything done. Long story short, Lennar has been a nightmare. The townhome is nowhere near the level of quality and luxury we expected for the price, and I’m one second away from filing a lawsuit. If you’re considering Lennar as your builder, you should reconsider. ... More

Overall, not what I expected. Sadly, Lennar was once a decent home builder, not any longer. Lennar are now all about the bottom line and keeping shareholders happy - a production builder! I owned a Lennar home in Wellington, Florida and Colorado. Both were decent homes. This home has been pulled apart within the first month of closing. The drywall removed to correct simple issues. Ones that the superintendent should have addressed during construction. I love the layout of the home but the level of workmanship leaves much to be desired. After one month of living in the home and trying to unpack, whilst dealing with drywall dust, I gave up for a few days. Drywaller’s, trim carpenter, painter all coming and going. Still a long list of ‘warranty’ issues EXCEPT these are not warranty issues. These are problems from before closing. I found a 4 page QA sheet that specified due to be rectified by 19 April! Did not happen. So now, I have to deal with a long list of items that the superintendent did not address before closing. The yard is being torn out today! The sod was installed and not watered sufficiently and I was told to give it time! When you have a couple of watermelon plants in your yard and one has a watermelon growing, you know there is an issue! The sod was installed on 17 April and looked good. Downhill from there. The sod company are professional but like homeowners have to deal with, they have to stay within the Lennar ‘boundaries’! The closing was planned for 26 April, then pushed back and then brought forward again. I lived in Colorado and had all of my belongings on a moving truck in storage. I had to keep changing the date with the company. I moved to Florida and closed on 5 May (whilst I had paid for 4 hotel stays beforehand) and then had to rent an Airbnb for 10 days as Lennar had messed me around so much. The truck was scheduled to arrive 20th May and I ended up moving into home on 15th May and sleeping on a mattress with camping chairs. I asked if Lennar could, at least, comp me for a couple hotel nights - crickets! Push, push, push to close and at one point I was ready to walk away from the $59k deposit! I was beyond frustrated. What should have been a new start in my life, has turned out to be a nightmare situation. Lennar do not work uniformly with all of the trades and the homeowner suffers. Customer service should be pivotal in this experience and sadly it is not! A homeowner should not feel like they are ‘one’ against ‘all’, yet that is my experience. I have been GC on two home remodels - one was a 7,700 sq ft home that took 11 months. I know true workmanship. I am experienced and know what is acceptable and what is not. What happened to you Lennar? What did you decide that quantity overcame quality? I would not buy a Lennar home again and wish I had bought an existing home and not a new build. ... More

John our sales man was great to work with. The home and yard has had a lot of issues that should have not been over look during construction. The home is cheap in materials used.

Lots of things at home aren’t working Soap dispenser in kitchen None of the ring devices are working except for door bell (the device says already in use) Landscaping was done worstly Lots of water down pools on the concrete And the road behind our house One the window board was broken And lots of things other things I cannot get in this notes I had worst sales experience, there lots lies and cannot keep the promises. This is my second Lennar home and I am definitely there won’t be third Lennar. I am sure I am not recommending to any of my friends.

The homebuyer experience was great, smooth process. Everything up through closing went smoothly. After closing, we had a couple small issues and logged a maintenance request. Those were quickly handled and resolved. My only complaints: 1. The white contractor paint sucks! I would recommend painting your home asap because you see everything on the walls, even just touching them. 2. I was told that I would get white trim paint and have reached out a few times because I have not gotten it. I still have not received it.

The home buying experience with Lennar was wonderful. They were great at letting me know each week how it was going. Plus, any questions or concerns were addressed quickly. They also closed when predicted. I would recommend Lennar to anyone looking for a great home with great customer service.

Laundry list of items not completed or completely incorrectly, shabby contractor work, cost cutting. Still waiting on one pending item to get fixed. First and last "Lennar" home I'll buy.

I really thought the lady who did my overall inspection was awesome and she took care of everything!

Sales and mortgage processing was Top Notch Walk through, attention to customer satisfaction needs improvement Overall experience was Good Sales and Mortgage team Top Notch Contractors used to finalize work on the could use improvement.Quality of the work on some areas was below average.

My builder went above and beyond. Such a great experience. I am definitely going to recommend to everyone.

Overall experience was good, the workmanship of the house isn’t the best. I understand you are only as good as your contractors and sub-contractors. But I really wish they had higher standards to building a home. From the concrete work, to other parts of the house it’s just put together cheaply. You spend your hard earned money and hoping that nothing breaks because barely anything is under actual warranty. Like I said overall experience is good but the quality of the home and workmanship is subpar at best.

We have an electrical problem where half of the house is without power and it hasn’t been resolved in over a week!!! The sales team and the onboarding process went smoothly. Solving the electrical problem not so much.

There are several things that I feel like could have made our experience in building with Lennar so much better and wouldn’t in my opinion have been all that hard to accommodate. For instance we weren’t allowed to change anything about the options in the house and they hadn’t even broke ground yet. We asked to be given color options for the exterior color and was denied even a set option of colors, we were denied being able to add a few outlets in the pantry, we were denied option of what type of paint(instead of using the garbage flat paint). The reason was they already had everything set so no changes could be met. But when they changed the hallway closet to be much smaller than the closet in the model well they could tell me why it was different(which took away about 3 feet of depth in the hallway closet). Our sod was dead when we moved in but I will give them praise because they did make that right and with a pretty quick turnaround time. But we also have common are and an easement that I have been trying to get fixed for some time now with no luck. We do love our house but there are things that could have made the experience much much better. ... More

Home buying experience was great and hassle free. The rate was superb and Lennar worked with us in every way possible. We are very happy.

While closing I brought of multiple items to their attention to fix issue but they never fixed it. One of issue caused water leak after closing the house. Construction quality is so bad. Warranty support is too bad. Send some handyman to fix all types of issues. He does not know gravity of the issue. So I do not recommamd lennar to anybody with this experience.

Terrible trade quality across the board

Sales team and loan officers are dedicated to assist new buyers in every way they can to make the purchase process the most easy, friendly and hassle free.

Work with Gavin and Rocky was above satisfactory. Was required to sell my house to keep this one off the market, but would not give me a closing date. We were able to move just before being homeless but we got only one day notice. The experience was nerve racking and frustrating. VERY UNACCEPTABLE.

My sales associate Kasey was awesome and super helpful! The home itself is ok as far as workmanship goes, you can clearly see the building crews have no cares about the quality of work when building the homes.

Not what we expected at all.

My experience has been mixed. I really like my new home and where I live. I opted to use the Lennar mortgage company because of the incentives but the experience was less than satisfactory. The representative was not very responsive and I had to hold them accountable for doing what they promised. Make sure you review your closing documents. There were several items to repair in the house before closing and the level of cleanliness was low. You would think that the builder would want to provide buyers with clean beautiful home. They acted like that wasn't realistic. The quality of the amenities is low. In this market with much higher prices, it may be difficult to get a quality home without overpaying for it. I have a long list of repairs to report to them. The crews that are building the homes have no respect for the neighborhood. They would leave their dirty food containers inside the home for days while building. Now that im in the home, im finding food trash in my backyard from the crews who are working on the other houses. I've even seen trash in the trees. The litter near my home is excessive. On another note, they are responsive, and polite. My neighborhood is great and I like the overall layout of my home. ... More

We are looking for so many things in house, like location, proper sunlight, enough space, parking,.... but this home is perfect it's really easy for us.

The sales guy was not truthful about having the house cleaned and painted before we got there. He told us what we wanted to hear. We had to get the building manager involved. We did not have keys to our new home when we arrived either. It was a bad experience

Love my new Lennar home. Everyone has been so nice and professional through the home buying process.

The loan officer I worked with was great, and his assistant was a problem. Others on the mortgage team were good too. Many of the fixtures in the house are of very poor quality: toilets, faucets, etc. The stairs into the attic are a REAL PROBLEM. You have to get 10 feet up on a ladder to even reach the attic ladder, and then you have to pull so hard that falling is a real danger.