Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22031 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Disappointed
- Stephen M.
- Verified Homebuyer
- September 26, 2023
- San Antonio, TX
Disappointed because I remember them saying I was gonna get a irrigation system and I didn't get it. And my grass is dead now having to look for someone to put one in thats gonna cost me more money
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 1
Good value, bad communication and follow up
- Anonymous
- Verified Homebuyer
- September 26, 2023
- Palm Desert, CA
Going through Lennar for the mortgage got a better rate, but their people have no common sense. Totally aggravating. Closing was ok. Terrible follow up on punch list items. No call backs. Been in for over a month and they have disappeared, but still building across the street. I would not buy from them again.
Lennar responded:
Good afternoon and thank you for taking the time to share your experience with us. We are sorry to hear there has been terrible follow-up and no communication on punch list items. If you would like to share details of your concerns with us, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 2
I had a bad experience with overall delays and last minute changes.
- Sankaran S.
- Verified Homebuyer
- September 26, 2023
- Wesley Chapel, FL
I had a bad experience with overall delays and last minute changes.
Lennar responded:
Good afternoon Sankaran. Thank you for taking the time to post this review. We are sorry to hear you had a bad experience. If there are any outstanding issues and you would like to share the details of your concerns, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar Review
- Amanda R.
- Verified Homebuyer
- September 26, 2023
- Rincon, GA
The paperwork side of the home buying process was very smooth and convenient. For the price of the house, the quality of materials is lacking. It would have been very helpful to have an irrigation system, security system, and better quality flooring/hardware/lighting for the price.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Delay
- Jaypal R.
- Verified Homebuyer
- September 26, 2023
- Walkertown, NC
It was a mixed experience as the selling agent wouldn’t let us have our realtor on board, she gave us a hard time, other than that every thing else was good.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Subpar
- Anonymous
- Verified Homebuyer
- September 26, 2023
- Odessa, FL
Jennifer, our sales associate was great, from there we had a subpar experience--Overall I feel grateful and blessed as we are dealing with 1st world problems now, but......
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Great balance of Price, Craftsmanship and Servuce
- William F.
- Verified Homebuyer
- September 26, 2023
- Osseo, MN
William . Very helpful Sales and Construction teams!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Loved move in ready home
- Jay V.
- Verified Homebuyer
- September 26, 2023
- Spring Hill, TN
everything included in the home. It is absolutely move in ready. Loved that there is standard design and no selection (which is mostly a way for builder to earn more money) process. all the employees are helpful and knowledgeable
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Simple, great location.
- Anonymous
- Verified Homebuyer
- September 26, 2023
- Land O' Lakes, FL
Overall good experience providing what I needed in this season of life. Thank you Lennar.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Nothing is perfect but they try.
- Christopher G.
- Verified Homebuyer
- September 26, 2023
- Parrish, FL
Closing took a couple of months longer than ever tef mostly due to issues out of Lennar’s control. The workmanship of the trades was excellent. The finish work was just ok. The sod died as the rear irrigation did not work for a month, and that is really the only warranty issue that I’m still waiting on. ( Irrigation fixed but the controller uses a work around not 100% correct). Overall I am very happy. It’s a great value for the money in this area. The crews were clean and polite. It’s my 4th new home and had other builders and I’d go with Lennar again hands down.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Home Buying through Lennar Homes
- Chase B.
- Verified Homebuyer
- September 26, 2023
- Heber City, UT
I love the new home we recently purchased through Lennar. The value is great and was a dream come true being able to move in. I enjoyed working with Lennar, their lenders, and quality assurance team. They took care of us all the way through the process.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
First time
- Anonymous
- Verified Homebuyer
- September 26, 2023
- Winchester, CA
first experience nothing to compare to, dates got pushed back a couple of times, then another sneaked up on .
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Excellent
- Hamlet R.
- Verified Homebuyer
- September 26, 2023
- Columbia, TN
Very good I’m helpful with the paperwork
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything was great
- Juan V.
- Verified Homebuyer
- September 26, 2023
- Winchester, CA
Can’t wait to buy another home with Lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great construction team
- Sri K.
- Verified Homebuyer
- September 26, 2023
- Raleigh, NC
Our home buying experience has been pretty good. The Lennar representative has walked us though the plans and set the expectations about the build quality and the construction timeline. The moment we signed the contract they started right away working on the project and keep us in loop with construction manager and kept us posted about the progress biweekly. We were living in a different state far away from our building however they were really supportive and kept posting the pictures of our house. The construction has finished on time without any delays and the inspections were right on ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Overall ok experience
- Wamika V.
- Verified Homebuyer
- September 26, 2023
- Hillsboro, OR
Better customer service from Lennar mortgage
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Good quality and quick responsiveness.
- Chen-Chien L.
- Verified Homebuyer
- September 26, 2023
- Dublin, CA
The sales person in the sale office responds to my emails and text messages in very short time evrey time when I have questions or concerns.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful experience
- Rose S.
- Verified Homebuyer
- September 26, 2023
- Cottage Grove, MN
Entire process was quick and easy. All our questions were answered in a timely manner. House was ready when promised. Beautiful home love everything about it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Would Not Recommend
- Anonymous
- Verified Homebuyer
- September 26, 2023
- Parker, CO
We have countless issues since moving in, ranging from a gas leak to terribly installed carpet. It’s honestly been exhausting. Staff is rude and unprofessional.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Love our home, good workmanship, great people tp work with
- David K.
- Verified Homebuyer
- September 26, 2023
- Loxley, AL
Wonderful experience , great quality , highly recommend
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Builder
- Ron C.
- Verified Homebuyer
- September 26, 2023
- Summerville, SC
Karl the sales person was great. Can't say enough good things about him. John Proffitt mortgage person was great very informative. Both of these people made the home buying experience stress free. The only problem we have is responsiveness to warranty issues. This has been sub par
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 2
Delightful experience.
- Jessica H.
- Verified Homebuyer
- September 24, 2023
- Hemet, CA
My financial processor Mr Jerry Brummett was professional, knowledgeable, compassionate and personal. Was kind and cared about me and my two daughters. It was a very good experience for me over all. I love my Lennar home . I would recommend him to anyone any day of the week. Thank you very much Jerry.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home buyer
- Jaylen J.
- Verified Homebuyer
- September 23, 2023
- Zephyrhills, FL
Definitely test everything during your walk thru, because if you close and then call them about an issue they take forever to fix the problem. They tell you to do a submit a work order, then they schedule a virtual call then they send someone out. Then hopefully they send the right people out tht can actually fix the problem. Cheap basic build
Total Score 5
Quality 1
Trustworthiness 3
Responsiveness 1
I've had a good experience so far still waiting for the warranty POC to contact me
- Deborah W.
- Verified Homebuyer
- September 21, 2023
- White Plains, MD
I've experienced some concerns but so far it has been a good experience - which could've been great if I didn't feel like I live in the middle of a construction zone. I realize that it is temporary, but it doesn't make sense to build houses on each side then build one in the middle afterwards. I'm awaken regardless whether I'm ready to get up or not. If I'm working from home I have to mute the calls, from all the continuous banging and knocking. I'm concerned about debris, dust, trash, materials and people always in my yard. Some of the grass in my back yard had to be replaced, and got ...
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Mark
- Mark T.
- Verified Homebuyer
- September 20, 2023
- Punta Gorda, FL
The work on the punch list that we discussed on our walk through prior to closing were not completed as promised. I revisited 4 weeks later to find the disappointment. I understand that the build isn’t a custom home build but the issues should have been addressed
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
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