Lennar Reviews

Sales team - I really liked Greg and the approachability. He was responsive and a great listener. He is customer focused and tries to get what customer want to his ability. House Finishing - It is good but can be better from painting, roof, grading, dry wall etc., Lacking to give the buyer a feel of completion/complete home - Lennar need to improve on giving the feel of completion. I mentioned it to sales and construction team. There are many things which are incomplete or not up to standard or not up to current generation ask like 1. Garage door opener is very old version which do not support wifi or app, 2. Second garage is not equipped with opener, buyer should install it. How much would it cost to builder for this or to that matter add this to the total cost. Why would you want buyer to get this done? 3. When blinds are given, I was told sliding door blind is not part of complete home blind installation. Does it not sound stupid, again same question - Why would you want buyer to get this done? 4. Fencing - I understand fencing is optional for most builders and back yard landscaping is personal, but my question is why can't builder give a standard fence for all and same question - Why would you want buyer to get this done? 5. Cabinet door handles - Why can't Lennar provide door handles, which is a common ask for every household? If buyer installs them then Lennar says cabinet doors warranty will be voided. This is so smart to get the doors out of warranty. 6. Ground cracks - despite follow up, ground cracks on basement or drive way are not done. 7. I understand Lennar has a policy of fixed specs but at least the sales team should clearly say what is part of package and what is not. Showing the model home and claimed it will be same but in reality it was different which dishearten at times. 8. Lennar may not need to provide the latest equipment but they can step up to provide the equipment which can satisfy the current generation instead of giving old or faded equipment like doors are not equipped with smart locks, way old garage door openers, refrigerator, bathroom accessories, wifi switches, blinds, etc., Warranty support team - Need to appreciate Tim and support on the warranty requests. He stay on top of issues and get the good care to his ability. Please reach out to me if any questions. ... More

This is a brand new home. We are aware it's not custom still doesn't mean when you move in there should be so many issues. Stop using the cheapest materials. We hung a small picture and the sheet rocks just fell apart. We have had a problem with almost every Appliance. I told my son I wanted new because I felt it was less stress I was wrong. The Trades were horrible. Cabinets were Cheap and doors warped. We've had so many problems. That being said. The staff is fantastic from sales,Mortgage,title and even after the sale they were great.. this is my advice if anyone wants to improve. Stop using useless trades to save a buck.have your construction Forman walk through the home prior to the customer walk through and then have the customer once its fixed..When we walked through it was a hot mess very disappointing. Even though they fixed 90% it just showed how the workmanship was crap.. ... More

Lennar kept me informed about the project progress very often and answered all my questions that i had during entire phase of house movement process

I recently had my home built by Lennar, and I would describe their workmanship as average. The construction was completed on time, and the overall design met our expectations. However, we noticed some minor issues with the finishing details and quality of materials used. While nothing was a dealbreaker, we did have to follow up on a few items that required additional attention. Lennar's customer service was responsive and addressed our concerns, but we felt the initial craftsmanship could have been more thorough. Overall, it's a decent experience, but there's room for improvement in the finer details. ... More

Regarding value for price paid, I have some reservations. For example, this $405,000+ house didn’t come with toilet paper holders! They had to be installed after I moved in! The bigger issue for me is the almost complete lack of follow up and prompt fixing of structural and other issues found after I moved in. Two emails, regarding structural and other issues that need to be addressed, sent more than two weeks ago, to the Customer Care Representative, have not even been acknowledged leave alone responded to. I would have given zero stars to Responsiveness to issues if that option was available. I hope a live person will read this and get back to me soon. ... More

Very good sales attention. Slow attention on closing day

There's always gonna be something wrong whether it's a new build or an older home. With that being said, the luxury of having a new build is that you have warranties. Lennar was helpful with the interest rate and closing cost. I just wish that when you do need a repair they would make it easier without always happening to have a virtual meeting even though you upload pictures and videos from that then somebody will come out which is another day, you have to takeoff and then for them to fulfill the order and that's if it's done correctly, the first time around.

I can say without a doubt, Lennar has very beautiful and quality homes. With every new home comes slight things to fix, but overall love our new home! Thanks Lennar!

Home looks fine, but sloppy builds. cabinets are not leveled, cabinet door rubs against base when opening, a lot of edges need caulk as there’s small cracks, paint thinned/cracks on top of walls. Tons of smaller details. No window screens, no fans, and little things they can do to improve. Overall good experience, but could definitely step it up for a better review!

Good but rush from sales to close out the deal and no response after the closing

The houses go up quick. The folks working on the houses are most likely not skilled carpenters, brick layers, etc. the numerous issues after construction have been addressed. The customer service manager is ver responsive. Wish lennar would allow you to pay for upgrades. They put a package together and aren’t flexible to needs. Finishes are nice. I would like to see them come to with a better way to keep the other new construction from being so intrusive. I get we bought new construction. Don’t remind us of it by having every worker block your drive way or blast music at 7am while they hand drywall. ... More

Most of my experiences were great. The painters were a joke and couldn’t even use the correct paint to do patches. Carpet Installers are inexperienced and need to be trained better so that way you can’t feel all the strips through the carpet.

The Lennar team was great to work with from the beginning of the sale to closing.

Waiting for clarification on the above. Now my concern is after some touch up after patio construction that I may have to re-fog coat or paint 3 elevations. to fix the discoloration.

I was so excited to find a home that fit my budget. The floor plan was perfect. The location convenient for shopping and providing easy access to local events and entertainment options. Reality set in. Quality of home, once I remembered I wasn't in the luxury market, is acceptable. Pay attention when you do your final walkthrough to minimize return visits from the trades to fix issues. Quality of appliances that were included were entry level builders models. Be prepared to buy your own refrigerator and laundry appliances. Lennar builds homes at a variety of levels. I'm sure their more expensive models include bells and whistles - that's built into the price. I'm grateful they also have a product for those with lower resources who can still have something to be happy to own. ... More

The quality of some materials are not the best for this type of construction that is a good class.I have spoken whith the people of customer care (Nikko)and his feedback has been none.I still waiting for a new number for claim and visit my home.

Overall, it was an OK. Experience would’ve liked to a couple of more home choices and to have a screened in patio, which I see they are doing on all the homes that they are building now and the ones that were previously built. I talked to several people, and they all have screened only a couple had to put them in themselves And the street specially in South Carolina with all the bugs

We purchased a POND VIEW for an additional premium and after closing a 6 foot privacy fence was installed blocking any view of the pond. Lennar knew they were installing this fence but waited until all units were under contract before doing this. We would never have purchased this lot if we knew we paid to look at a high white fence for the rest of our lives. I'm also sure this review will never see the light of day!

Air conditioner went out on day three in my new home. According to the workman, the air conditioner was not installed correctly Repairs took nearly week as a new part had to be ordered. Ten days from complaint to correction. Cannot get the floors free of marks even after cleaning them six times. Aside from those two things, I absolutely love my new home.

Lennar houses are worth of the money. However, their system of dealing with customers is horrible. No central / nodal person. Nobody owns the responsibility of dealing with customer. You will be runnig from pillar to post in resolving the issues without proper direction. In nutshell it is a nightmare in dealing with Lennar. But their prices are reasonable.

I was shopping around other homes such as KB houses and Wilson houses but due to the unavailability of homes I had to look at Lennar homes. My experience was good but not great during process to close escrow as the staffs weren’t quick to response to my questions and needs, I usually have to do 2-3 response to get an answer back. After moving into the home, things started to break such as drywall, hidden cracks, hidden poor construction, a lot of nails from roof and backyard. Overall Lennar homes was not my first choice, I had limited time to find a home so I had no choice as landlord was selling the home I was renting. My landlord home is also a Lennar home and they sold their home due to issues that I’m starting to experience. I love my home and it’s a good home but it’s not the greatest. ... More

The experience during the building phase right up to closing was excellent. The staff was responsive and proactive. But the open issues at the time of closing are unresolved (mostly cabinetry) - two months have gone by without anyone bothering to rectify them.

Other than no response to that, we have had a great experience. Don't tell us that will be handled in w weeks and we are still waiting 2 months later.

Home has a lot of small imperfections that are being taken care of but the one issue I have is a dead palm tree. This issue was mentioned at all 3 walk thrus with the construction manager. When Lennar was questioned about replacement, they said there was nothing about the tree and that the construction manager did not recall any of our conversations regarding the fact that the tree was dead.

Tom in the office was great. Sharmin in customer care was excellent. John and Travis, both construction managers, could use some training on repairs and communication with homeowners.