Lennar Reviews

Escrow was a mess. They waited until the day of closing to share that I needed more money to close. I didn’t need a celebration when I did get the keys but it would have been nice that someone from Lennar was there

Usually I don’t do reviews unless it’s really demanding. Here goes my 2 cents Sales Initially it all started off well. I had another rep assigned just before closing as the previous rep left Lennar. And this new rep is rude and arrogant. I’m glad I don’t have to work a lot with the new rep besides some electronic paper work. In fact I never met the new rep. I wonder how someone with this attitude survives in this role. Mortgage This was smooth. As a first time home buyer I had a lot of unknowns and thus confusion. Rio was patient and took time to explain everything in detail and even repeated twice at times. He is a true customer centric person. Closing Let's start with positives, closing manager Jenny is extraordinary. She’s very understanding and a true gold star. Sadly everything except the closing manager(Jenny) is awful. Identified many issues during the walk through. Also gave the list from private inspection and only few were addressed. Some major things were fixed only at 7pm on the closing date which is still an issue today. Unlike other builders there is no closing ceremony. Lately I learnt that actually there were ceremonies for others. May be a bias(?). Closing was moved with very short notice leading to an unnecessary day off from work. I’m kind of forced to close as planned by the business irrespective of issues and even threatened that If I won’t close on time then I have to pay a certain percentage each day of delay. I feel everything was just rushed to meet closing date/targets trading off construction quality and customer experience. Just to understand the seriousness of the quality concern I’ll give a couple of examples. An uneven/non straight wall. Pillars at the front are not built as per the plan and only partially corrected after I noticed & asked. (You may think I’m exaggerating/overreacting but I have email communication for everything I stated above if needed) Warranty This is another disaster. Fixing issues identified during the walk through created another new set. I was promised those will be addressed at the earliest after the close. Yet I’m still here raising tickets and waiting forever for the issues to be fixed. Overall it’s NOT such a great experience. If given a chance I would rethink my decision. ... More

My Agent Penny was wonderful, she helped me find my ideal home that I love. The loan officer was through and made sure I had all paperwork needed. My project manager changed 4 times and I never had anyone to really go over any questions or concerns and a lot about the home was not reviewed with me. The closing day process not only was a stressful one but rushed. The mortgage office did not take the time to review things and explain certain paperwork so I left there clueless. Though that part of my home buying experience was not pleasant everything else was good. I love where I live and the home. The workers need to be better and not leave such a mess and clean the house before closing and make sure all is ready for move in day. ... More

It was way to buy a new home with Lennar. Everything went smoothly and the house was only 7 days behind schedule. The staff is great. I wish I would have paid more attention to the materials, the cabinets, hard surface flooring and window are pretty cheap. The carpet is nice and overall it is fine for the price.

They really don’t put effort in making a home feel “new” there are too many things that need adjusting. There was even some major things. The people who come in to fix the issues don’t show up on time nor do they respect your home and just try to make it look “good enough”. The walls are also way too thin.

La calidad del trabajo es extremada mente pésima por el precio y los materiales son de los más baratos y corrientes no recomiendo a nadie que compre casa con esta compañía

The quality of the materials and workmanship very poor.

Lots of repairs needed before and after closing and it took long time to respond to or repair. Flooring installation is poorly made and the front door peephole is made to accommodate a 6+ foot tall person to see from. When asked yo lower for safety was told NO can do.

Lennar is supposed to replace my driveway since it was in horrible condition when I bought it. They have no problem pouring driveways for the new houses across the street but have yet to give me a date when my driveway will be fixed.

Random things in the house were found to not work or not be installed correctly. Electrical outlets not working is very annoying.

Few things in life are as nerve-racking as buying a new place. Exciting but stressful! I must say I was very impressed with my experience with Lennar. My salesperson, Ann, was great and very receptive to all of the questions I fired away. Joe, my loan rep, was also very communicative and quick to respond. And then also a shoutout to Don, the lead for the community building team, as he took me through 2 very thorough walk-throughs and even gave me his # to call with questions once I moved in. So far so good on workmanship and my living experience in my townhouse and great work by the Lennar team. ... More

Came with todays perks eco friendly .Average experience overall.

I love my Lennar home. The community is in a great location. We have access to a big park and the mall is only 8 minutes away. Our area will continue to develop over the next decade and I’m looking forward to the future. For anyone who’s looking to buy a brand new home I would recommend Lennar.

This is the second purchase of a Lennar home for us. Excellent customer service and experience both times.

The quality of the house is very good and everything is beautiful! Best floor plan I’ve seen here in Florida by far!! Nick is very attentive to all my needs!!

Steve was amazing through out this home buying experience. Great all around person! The responsiveness was always prompt. The home has been great and the neighborhood peaceful. Some of the areas around the home have been disheartening. I have glue on the floors in several threshold that won’t come up and scratches on the floor tiles unrelated to moving as no furniture was moved into the bathrooms. Paint imperfections exist throughout the house. I expected better appliances/fixtures for the money paid for the home.

My experience every time I visited the community offices to know the models and the community was always phenomenal, Jamie was very nice and knowledgeable. My experience with Lennar mortgage was average, communication was an issue. When I received the home, Alex was fantastic, kind, empathetic and knowledgeable.

From start to finish Lennar team made the process smooth and transparent. I got a lower rate, better house and all without the haggle of todays bid wars. I m beyond pleased with how he’d the team worked to get me in the house. Now that we are in, we are very happy with the home overall.

The entire team Heidi , and Laura were great . They made my dreams come true. I’m

The bones of our house are great but the finish detail is awful. Our agent did a good job working with us but construction and communication regarding the construction was disappointing. There were months when are house just sat there and nothing was done. Then the hurricane hit and the hurricane became the reason for no or slow movement on the house. Once we finally closed and moved into the house, the disappointment continued! Paint and finish work on the house are awful. Multiple interior doors need repaired or replaced. Paint and flooring need to be repaired or cleaned. When you buy a few house, I realize touch ups are needed but it has been ridiculous. ... More

Terrible customer service. Can’t get anyone to answer calls, still haven’t gotten my mortgage situated. Yard was done terribly.

I was treated well during the purchase of my new home, quality of the home is great and everyone was supportive of any issues I encountere I highly recommend LENNAR Home.

Poor finish final product.Will not buy again.

We had our home built and we only had 1 package choice in options, color of carpeting, tile and floor planking. The windows, HVAC and appliances are on the low end of quality. Clean up was terrible. We spent a minimum of 20 hours scraping paint off the floor and trim.

The sales, loan and closing experience was excellent. The inspection has well over a dozen issues open some that were just poor attention to detail on installation. An example here would be a dishwasher installed but insides not assembled installer ran a test and melted parts, Window that you could not open, someone installed it and had to close it but did not fix the fact it took 10lbs of pressure to close. As for the closing document this was a 1031 transfer and lennar sent 35k back to the intermediary post closing rather than reducing the loan. Now I get to pay taxes on the funds returned. When the landscaping was installed (trees) they drilled/dug through the sewage pipe and it backed up into the master bath about 3 inches deep. ... More