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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21704 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21704 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar has been super helpful and wonderful experience

  • Sudhir M.
  • Verified HomeBuyer
  • March 07, 2023
  • Jarrell, TX

Lennar has paid attention to aesthetics and décor, functionality and form and above all usability. I find it natural to move from room to room and feel at home. All the appliances are of great quality and name brand. The connected home experience is first for me and is really good. I would add that the sales agent I worked with was genuine, very responsive and will not hesitate to buy another Lennar home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best first home buying experience !!

  • Jessie L.
  • Verified HomeBuyer
  • March 07, 2023
  • North Las Vegas, NV

Great people. Everyone i worked with was awesome. And helpful. Truly greatful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home

  • Mary A.
  • Verified HomeBuyer
  • March 07, 2023
  • Cicero, IN

Easiest home buying experience we have ever had.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Mike

  • Michael M.
  • Verified HomeBuyer
  • March 07, 2023
  • Crowley, TX

The entire process was awesome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home with some quality of materials issues

  • Anonymous
  • Verified HomeBuyer
  • March 07, 2023
  • Inver Grove Heights, MN

Overall we love our new home. It is beautiful, and we loved not having to make so many decisions during the building process. Our one complaint is the quality of materials and workmanship. For the price we paid, we expected better. With that said, Lennar has been great about fixing the all of the issues, so overall we are satisfied.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Probably would double think Lennar if we purchase another home.

  • Vanessa A.
  • Verified HomeBuyer
  • March 07, 2023
  • San Antonio, TX

The entire process was stressful. They were "accommodating" but only after I said I would not be purchasing the agreed upon house. The closing process itself was a nightmare. I had to ask off 4 different days from work for the closing date because it was always up in the air. Living here for about a month, I still find subpar elements in the home. Flooring done incorrectly (which they "fixed" before moving in) granite countertops unfinished. Our downstairs is a cooler, while the upstairs feels like a sauna. This is the 2nd house we own, between my fiance and I, I don't recall anywhere near ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Wrong information

  • Pradeep K.
  • Verified HomeBuyer
  • March 07, 2023
  • Princeton, TX

Some of the items were missing post closing which were part of plan. When I raised request each team is pointing to others. No one communicated that these items were not part of the house I purchased, but as per them it’s a known issue for some houses.

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 2

Great house I'm very happy

  • Jason F.
  • Verified HomeBuyer
  • March 07, 2023
  • Crandall, TX

I love my house! I found a new house with a great deal. I love my neighborhood. It took less than a month to do everything .

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

No such thing as quality with lennar not even in customer service team

  • Deepak Y.
  • Verified HomeBuyer
  • March 07, 2023
  • McKinney, TX

Overall had an experience I wouldn’t recommend to anyone. Horrible customer service representative, who was so aggressive and self centered that she recommended to forget about our crying baby who just fell and hurt but focus on her as she needs to go. Every single request for issues is fraught back with not supported comment or do it yourself suggestion.

Lennar responded:
Hello Deepak, thank you for your review. We are so very sorry to hear about this experience. Please please reach out to us with details of your concern at lennarcares@lennar.com. - Lennar Customer Care so we can follow up with you.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Communication through the process was great

  • Derrick S.
  • Verified HomeBuyer
  • March 07, 2023
  • Avon, IN

Great workmanship. Quality products and continuous updates

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The greatest person you have is Daniel C, he deserves 15 stars

  • Barbara R.
  • Verified HomeBuyer
  • March 07, 2023
  • Ocean Isle Beach, NC

Get an independent home inspection done, it will be worth every penny.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Nagarjun

  • Nagarjun A.
  • Verified HomeBuyer
  • March 07, 2023
  • Cary, NC

Excellence end to end proces.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Tyler

  • Tyler G.
  • Verified HomeBuyer
  • March 07, 2023
  • Mint Hill, NC

Had to reach out multiple times for answere

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Thought it was going to be great.

  • Mark G.
  • Verified HomeBuyer
  • March 06, 2023
  • Brownsburg, IN

The employees are great. Kind and helpful. Debra made the purchase experience easy and Josh was very attentive regarding quality issues. Unfortunately, the subs and contractors are NOT GOOD. Our electric was poorly done and the quality of the garage door is unspeakable. We have had cascades of water pouring down the inside and the vendor says it’s NOT covered. Additionally, if we caulk the windows it voids whatever warrantee there it! Very disappointed.

Total Score 4


Quality 1

Trustworthiness 4

Responsiveness 4

Charles Town West Virginia

  • Gustavo R.
  • Verified HomeBuyer
  • March 06, 2023
  • Charles Town, WV

the floors of the interior of the house unevenly and noisy when walking like squealing wood, doors without finish, the handrails of the stairs without fine finish, rather scratchy and unpolished or varnished, sliding doors that get stuck because of the poorly installed, and worst of all is that to attend a claim, The owner has to accept the time and days so that they go do the work that should be done before selling the house, and even so they go and leave the work unfinished.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Rushed job and overclosed - all of us have multiple issues

  • Sayone T.
  • Verified HomeBuyer
  • March 04, 2023
  • San Diego, CA

Kelsey in sales deserves 5 stars and was unfortunately the only positive part of our homebuying experience. Lennar clearly overclosed as all the homeowners we talk to in the Avion seems to have several issues. Our home came with multiple issues from the start that were identified during the walkthrough, of which several are still not fixed over three months later....let alone many additional issues found afterwards. Our dishwasher wasn't working for over 6 weeks and we identified that it wasn't working when we first tried it on day 6 after moving in (took a day or two to unpack our dishes ...

Lennar responded:
Hello Sayone and thank you for your review. We are very sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow up on, please reach out to us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Overall Experience is Average

  • Shu-Kuo H.
  • Verified HomeBuyer
  • March 01, 2023
  • Austin, TX

Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Waiting for people to keep their promises

  • Marta H.
  • Verified HomeBuyer
  • March 01, 2023
  • Tinton Falls, NJ

I signed the contract thinking they would fix broken windows, doors, uneven fixtures since first walkthrough. Four months later still waiting, they fix some floor issues, drywall issues and now water is coming from the ceiling. Very dissatisfied!

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Mike and all the crew at Lennar were great and accessible if future problems arise.

  • David T.
  • Verified HomeBuyer
  • February 28, 2023
  • McMinnville, OR

Thanks Mike and Lennar Homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kent

  • William B.
  • Verified HomeBuyer
  • February 28, 2023
  • Pelican Bay, TX

We had a very nice experience. Our saleaman was wonderful.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Dan did a good job but that is it.

  • Anonymous
  • Verified HomeBuyer
  • February 28, 2023
  • Tampa, FL

Lennar is extremely unresponsive and quaility of work is poor. I would never buy from Lennar again. I just did a walk-through with BTI Parnters at Marina Pointe. Their attention to detail was night and day comparted to Lennar.

Lennar responded:
Hi, thank you for your review. We are sorry for the poor experience you have faced with your new home. If there are any issues that have not been addressed, please do not hesitate to contact us directly at Lennarcares@lennar.com, so we can follow-up with the local team. - Lennar Customer Care.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

NA

  • Alicia L.
  • Verified HomeBuyer
  • February 28, 2023
  • New Caney, TX

Very dissatisfied with my yard. It has so many holes and bumps when it was laid. There are so many small things that wasn’t addressed after my walk and still waiting on materials to come in to fix them.

Lennar responded:
Hello Alicia and thank you for sharing your feedback. We are sorry for the issues you had to face in your first months of ownership. Please do not hesitate to contact us directly at Lennarcares@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Software Eng.

  • Si L.
  • Verified HomeBuyer
  • February 28, 2023
  • New Braunfels, TX

It was great. Everything moves smoothly

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

home owner

  • Dora A.
  • Verified HomeBuyer
  • February 28, 2023
  • Summerville, SC

All was great until I came home one day and found 2 men replacing the air compressor on my air conditioner They were told the house was vacant which clearly it was not They could not provide me with any work order and told me I would have to contact the hvac company which I did without explanation other than they had a work order .The hvac company went ahead and registered my air conditioner so they could get paid for the service and I did not find this out until I went to register the unit a few days later.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 2

Terrible customer service

  • Gary H.
  • Verified HomeBuyer
  • February 28, 2023
  • Punta Gorda, FL

Flat white paint on walls! Really No light fixtures or fans? Really You call yourself a quality builder? Terrible customer service. No updates on status. Treat customers very poorly.

Lennar responded:
Hi, thank you for this detailed review. We are sorry to hear your experience with our customer care team has not been the best. If there are any issues that have not been addressed, please do not hesitate to contact us directly at Lennarcares@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

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