Lennar Reviews

I felt mislead in the process., I sent all required documents which took a lot of time. I did everything I was told to do including paying 500 dollars earnest money. After about a month of being led on I was told I didn’t qualify. I was told initially my credit score was 644, it hadn’t changed but then I was told it needed to be higher; was told initially 620 was all required. Got the run around about getting my earnest money back; took about 30 days.

The onsite Lennar sales team was consistently friendly and professional throughout the buying process. The home itself is well-built and meets expectations for a spec home. However, my experience with Lennar’s corporate side was significantly less positive. I found the process to lack transparency, with unexpected fees and details surfacing after the contract had already been signed. One notable example is the county transfer tax (approximately $2,500). In most real estate transactions, this fee is typically paid by the seller. In this case, Lennar required the buyer to pay it, but this obligation was buried deep within the contract (just three hidden words around page 72,000, line 598). This cost is known at the time of signing and could have been clearly disclosed and acknowledged upfront. Instead, it was not brought to my attention until just days before closing. This experience raised serious concerns about transparency and trust. While the home itself is satisfactory, I do not have confidence in Lennar’s corporate practices and would not consider purchasing from them again. ... More

Jennifer was the very best, she helped us with everything, we don’t know what we would have done without her.

Zach was amazing in helping us get the needed materials and documents! It was painless and easy! This part was wonderful! Don’t really have any complaints about the buying process at all! I think the only thing that could be better is the closets! Our closet racks has come down twice but this was an extremely easy fix and all is well!!

Loan manager is arrogant and unhelpful. I don’t know when or if I will ever get my $500.00 refund having asked so many times with no answer at all

This was one of the most stressful experiences. This isn’t our first new home we have purchased. We honestly were extremely stressed out during the purchase.

Robbie and KC were great to assist deal to happen. Thank you.

You guys gave I price when I signed the contract and a different price doing closing. And you guys have us the 3% for the realtor and she didn’t received it.

Was a great experience moving into our new home! We thank our construction manager Andrew for all his timely help ! Warranty group is amazing. All issues were resolved within a day or two. So far all very good. Thanks to all who work hard to make building a home a success

Lennar made everything sound really nice in the beginning. Congratulated us multiple times throughout the process, pay our deposit & down payment, had us go through inspection and finalize all the paperwork till the last minute after pushing back our closing date 2 months (3 times) to say that their underwriter could not approve us after all . A waste of time, and so disappointing.

I was given incorrect information when I first looked at the house and decided to purchase! Upon my final walkthrough I found out a refrigerator wasn't included in the price. I was told all you would need to buy is a washer and dryer. I was also told there tile would continue from the master bath into the walk-in closet when I asked if there would be tile or carpet in the master bedroom walk-in closet. I had planned to have tile installed in both bedrooms so that was an unexpected expense! I also wasn't told that there's not in ground sprinklers in the backyard. I had questioned what they meant by irrigation wasn't included and was told it was just the electricity to run the sprinkler system not that there wasn't any sprinkler system in the backyard and I would have to use city water and a sprinkler to water my backyard! ... More

Response times are not fast, no sign of property manger for the last 3 weeks

Overall the experience was bad. A lot of miscommunications between their departments. The final walk through was rushed and many issues were not fixed, mortgage application had many errors. Even on the day of closing, we discovered many errors on the closing documents. Carpet had nails everywhere, very small club house, narrow streets, poor landscaping, basically they are cutting corner wherever they can to maximize their profits. Their focus is quantity over quality and customer satisfaction. They have monopolized the system by selling insurance, mortgages, solar panel leases and more by collecting commissions and kickbacks from their vendors. I can go on forever but I could list a few of many issues. ... More

This was not a good experience. It was terrible to be honest. Multiple times a week, sometimes daily, for months, I was having to fight for getting my home. Lennar tried steering (which is illegal), tried to act like certain promotions weren’t valid even though I had the marketing emails to prove it. Jason at Lennar mortgage told me this verbatim “You won’t be able to buy this house if you have a million dollars cash.” Which, to make you aware, my home was $854,990. So… that was a fun conversation. They made me apply for my mortgage through Lennar even though I didn’t want to use them. They ran my credit 3 times even though they told me it would be once and it would be a soft pull (all 3 were hard pulls by the way). And then when I brought in my broker and the credit union I used to get my loan, Lennar tried to tell me that they “could not guarantee my incentives” if I went with them and tried to force me to apply with, what they called, a “backup lender”. Even though I already provided them with my pre-qualification letter. This is called steering and that is illegal in the state of California. Over and over again the level of incompetence, manipulation, gaslighting, lying and trying to act like conversations never happened were truly like I was living in an insane asylum. I had to start adding my broker and realtor to every call PLUS I recorded every conversation moving forward for good measure. Oh, regarding realtors… they DO NOT like you using outside agents. Just know that if you plan on using one. But they pay a $20k flat fee to outside realtors so be sure to use your own and bless one of your friends. Keep a close eye on their marketing emails as well because then sometimes you’ll see an extra $5k bonus for your agent. Make sure your agent is with you from the very first time you visit as well because they HAVE TO BE THERE in order for you guys to get the $20k. They of course will not tell you that. Also, keep an eye on their website for the home you want. They told me my house was going to be $874,990 and then they posted it on their website as $854,990 so me catching that saved me $20,000 even though they tried to say it was a mistake. But I had screenshots to prove it and once it goes live, that’s marketing and it has to be honored. A major thing I’ll have you all know is that they NEED to seek these houses. They’re going to negotiate and you will get what you want if you’re willing to fight for it. After 3 months of negotiating, and putting up with their garbage and pushing back on it, I got my house and all the incentives I negotiated for. I promise you can do the same but don’t let them bully you as much as they WILL try. I love my house and I love this area. It was worth the struggle. Now onto the level of construction. These homes are built EXTREMELY cheap. Hollow doors, tons of hollow walls, and there’s dozens and dozens of cut corners to save their cost on building and construction. Pay VERY close attention to your walk through and make sure you hire your own home inspection to be super thorough with everything. Make them fix EVERYTHING. They don’t have to by law for some but if it’s a code issue, they have to fix it. There are still plenty of things that need fixed in my home and it’s been over a month. Again, I love my home and the area but make sure you don’t let these people push you around. If you want to talk to me and get any advice etc, I’m more than happy to help. ... More

I do not recommend buying a Lennar home. They use very cheap materials and the sales people lie. I cannot get mail at my new house. My Solar panels do not work, faucets are made out of plastic. They warranty dept is pretty good except they can only replace the broken junk with the same junk

Nice location security good quiet neighborhood

The sales staff is horrible

The walk through was very through. The fixed everything. Made good on all sals pitches.

The person who submitted the contract did not tell me about when loan consanguineous needed to be met. The preferred lender never called, only emailed and missed appointment times and never told me about special offers expiring. It was difficult to close home when I needed it. Craftsmanship was just ok. Never received final walk through since I came from out of state. Would have helped a lot

Don’t ever use Lennar Mortgage. They are horrible to work with.

Roy should run the company

our sales rep was incredible ! Ed was very responsive and helpful. seamless experience from beginning to end.

Our experience with Lennar has been mixed. The buying process went smoothly, communication was good, and the home was finished on time. Overall, the purchase experience was positive and the quality of the home appears solid so far. After moving in, we noticed a few issues. There are some grading concerns around the property that we will be requesting to have addressed. These seem fixable, but based on our experience so far, I am not very confident in how they will be handled. The biggest frustration has been with the appliances. Within the first few weeks, we discovered that one appliance already had a known issue and an open case with Samsung before we even took possession. We were never informed of this ahead of time. We then ran into another appliance issue shortly after moving in. For a brand new home, this was very disappointing and time consuming to deal with. The Lennar warranty representative, Harold, was also not helpful. I raised concerns about having multiple appliance issues so soon after move in and did not receive a response addressing those concerns. That lack of communication made the situation even more frustrating. We expected everything to be fully functional in a new construction home. While the buying experience was good and the home appears well built, the early warranty experience has lowered our confidence. Hoping things improve, but so far the warranty support has been the weakest part of the experience. ... More

Sales Esther was excellent throughout the entire homebuying process. She was professional, helpful, and very responsive. She was the person we were most satisfied with during the whole experience. However, there were several disappointing issues. First, we originally chose Lennar’s own home insurance, but due to the staff’s lack of follow-through and delays, the paperwork was not completed for nearly two weeks, which almost caused a delay in closing escrow.This is the most reason I am not happy ,so unprofessional!Second, the workmanship and overall home quality were rough. Some of the issues identified during the walkthrough were still not resolved, and after moving in, we found even more problems. Third, our lender clearly used all of the builder credits in the documents, and everything on their side was very clear. But when we signed the final paperwork, we found errors in the numbers, and not all of the builder credit had been properly applied. It seemed that the documents were not carefully reviewed. ... More

Had to repeatedly ask for some issues to be fixed. One BIG issue remains - we have drainage issue on our street where water and mud is sitting and not draining. All that mud is getting into our garage. I reached out to Lennar about this issue with ZERO response from them.