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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21918 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21918 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

A true journey from large post and beam house in ny to a beach townhome in SC

  • Gary P.
  • Verified Homebuyer
  • February 21, 2023
  • Myrtle Beach, SC

We decided to purchase a townhome in market commons community because it provided most of the things we were looking for, close to the beach, a sense of community,access to stores and businesses within walking or driving distance. After a year of exploring when we finally decided on belle harbor community there were only a few lots for townhomes left for sale. We were only able to get a unit close to Rt 17 and we were concerned with traffic noise, we are adjusting to the noise and wish lennar had provided more of a setback and more trees and and plantings between our unit and the road. Gregg ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Request a call back at closing and never got one

  • Michael J.
  • Verified Homebuyer
  • February 21, 2023
  • Pensacola, FL

Lot of damaged items installed in home. Counter tops, shower and tub, towel rack. Finishing nails exposed in trim, glue all over floors from flooring install. Lack of quality for price.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

They thought I was someone else, insurance $$ was included in closing cost, yet the insurance company which is also apart of this network is planning to cancel the policy for non payment. No one can tell me where that money was distributed, not accountabl

  • Marcia B.
  • Verified Homebuyer
  • February 21, 2023
  • Ocoee, FL

Read before signing and get a copy of all the payments made from the closing

Lennar responded:
Good afternoon Marcia, and thank you for sharing your experience, we appreciate your feedback. If there are still outstanding issues, or there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Good

  • Darryl B.
  • Verified Homebuyer
  • February 21, 2023
  • Las Vegas, NV

It was a good experience.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Joyce

  • Joyce H.
  • Verified Homebuyer
  • February 21, 2023
  • Wimauma, FL

Terrible. Have not been fixed. Nothing. No response.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Title says optional yet is required

  • Tracy B.
  • Verified Homebuyer
  • February 21, 2023
  • Whitestown, IN

Communication from Dale in sales was poor. We were promised a weekly status call with the construction manager and received exactly one in six months. Our salesperson was always out of the office so responses were slow. The construction manager usually got back to us quickly. Lennar Mortgage was difficult to work with as well. We received rate quotes and then when we tried to accept them, they changed and acted like the rates never existed. Though we were promised $4500, they used $1000 to buy down the rate without telling us. The overall quality was average. Many studs were bowed ...

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 4

I had a great experience with Lennar!

  • Faith S.
  • Verified Homebuyer
  • February 21, 2023
  • Cary, NC

I had a great experience with Lennar!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar is the best compared with any other

  • Yahya L.
  • Verified Homebuyer
  • February 21, 2023
  • Camby, IN

Home buyers come to lennar for your dream home . They are the best in USA Indianapolis

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Great people to work with

  • Qassim H.
  • Verified Homebuyer
  • February 21, 2023
  • Hockley, TX

David well explained everything and was always there to help.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I love my Lennar home

  • Maria B.
  • Verified Homebuyer
  • February 21, 2023
  • Summerville, SC

My buying experience with The Lennar Team was very good. All questions and concerns were answered in a timely fashion. I love the floor plan in my home and what other builders include as optional are standard in a Lennar home and for those reasons, I purchased my home. Other than blinds and ceiling fans, there’s nothing that needs to be added. I definitely suggest purchasing a Lennar house..

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Poor quality

  • Teleasecia L.
  • Verified Homebuyer
  • February 21, 2023
  • Charlotte, NC

Paint and clean up was awful for a new construction home. This is my first and last Lennar home.

Lennar responded:
Hello Teleasecia, thank you for your review, we appreciate your feedback. We are sorry for the frustrations you have experienced. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Worse experience and do not buy Lennar Home

  • Anonymous
  • Verified Homebuyer
  • February 21, 2023
  • White Plains, MD

Overall very bad experience!!! I never ever recommend to anyone to buy Lennar Home and whole team is sucks! They play lot of Gimmick to buyer. Worse Sales Team , always delay in response and then same word every time " sorry" , I forgot! Mortage Team is same and be like , I don't care. If you have q's!

Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Home Issues

  • Tony M.
  • Verified Homebuyer
  • February 21, 2023
  • Sun City Center, FL

The design is great. However, the lack of a thorough inspection by Lennar construction team and/or contractors have masked a lot of obvious issues. HVAC room not sealed properly, gaps in door framing, lumps in carpet, nails sticking out, uneven tiles, to name a few.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Door nobs, bathroom accessroies, landscape issues

  • Adedapo A.
  • Verified Homebuyer
  • February 21, 2023
  • Princeton, TX

Bathroom faucet is not strong enough, landscape not well done, it retains water and have killed the grass

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Construction (all people). Deb, Jeff

  • Sean H.
  • Verified Homebuyer
  • February 21, 2023
  • Ave Maria, FL

Lazy and did the bare minimum when it came to supervision of subcontractors. It definitely shows in the final product. Quality and schedule both suffered. The quality is a C- at best and the schedule was non existent. Lennars best quality is the community that’s all, as far as a builder the peopl from start to finish do no justice for the brand. I would not recommend

Lennar responded:
Hello Sean, thank you for taking the time to share your experience with us, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Owner, in Babcock Ranch

  • Anonymous
  • Verified Homebuyer
  • February 21, 2023
  • Punta Gorda, FL

Owner, in Babcock Ranch

Lennar responded:
Hello and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Terrible overall.

  • Jody A.
  • Verified Homebuyer
  • February 20, 2023
  • Hardeeville, SC

Terrible overall. Would not buy Lennar Home again.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Truth of home

  • Anonymous
  • Verified Homebuyer
  • February 18, 2023
  • Mooresville, NC

Cheap homes from appliances to build quality not worth 400k

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 5

Communication is key!

  • Pamela R.
  • Verified Homebuyer
  • February 17, 2023
  • Wimauma, FL

The experience went well for the most part. Our first point of contact (POC), Nicole, was OUTSTANDING! She was friendly, personable, attentive and resourceful. She communicated with us at every turn. Megan, our finance POC was also on point. She was resourceful, quick and responsive. Not giving 5 stars across is due to the condition of the home and the responsiveness to our requests/communications. Jarred, our POC for construction issues, was great only once. Getting a hold of him has always been a problem. We had a number of issues that needed attention. Most were handled quickly ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 1

Worst buying experience ever

  • Sean T.
  • Verified Homebuyer
  • February 16, 2023
  • McKinney, TX

Do not recommend buying homes from Lennar ever. The home is fine, and we enjoy it compared to paying considerable amount of money to rental agencies, and we had to do a lot of work to our home after we purchased, in order for it to feel livable. The process of buying a home with Lennar was 0 out of 5 stars. We almost didn’t go through with the buying based on the communication and lack of willingness to fix issues with the home prior to close. We were so frustrated we were willing to lose our 3k deposit. If you do happen to buy a Lennar home, know that you will like your home as long as ...

Lennar responded:
Hello Sean and thank you for writing this detailed review. We are sorry for any issues you have experienced with the quality of your home or any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at Lennarcares@lennar.com. - Lennar Customer Care .

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 1

Middle low

  • Jorge L.
  • Verified Homebuyer
  • February 15, 2023
  • Kissimmee, FL

The dialogue is very bad, when you want to clarify doubts, especially for a foreigner, you do not have a clear interlocutor. Nobody takes charge, you have to go to third parties to help you. The electronic means provided for communication do not work. Many interact and finally no one clears up your doubts.

Total Score 3


Quality 5

Trustworthiness 3

Responsiveness 2

After sale customer support is very bad. Even minor requests takes several months for resolution

  • Anonymous
  • Verified Homebuyer
  • February 14, 2023
  • Lutz, FL

Bad quality construction, cheap products. Lennar has very customer service and zero post-sale commitment. There is no SLA for the resolution of the issues. Uneven flooring, lousy painting, cracks on the walls.

Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very Satisfied

  • David B.
  • Verified Homebuyer
  • February 14, 2023
  • Magnolia, TX

Fred along with Lennar Mortgage made the experience great through the hole. I was on contract. Hats off to construction as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Workmanship was much below expectations

  • Anonymous
  • Verified Homebuyer
  • February 14, 2023
  • Austin, TX

Workmanship was much below expectations

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Bayside-Not Happy

  • Anonymous
  • Verified Homebuyer
  • February 14, 2023
  • White Plains, MD

My spouse purchased a home in the 70s and subsequently we purchased an additional 3 homes. This is by far the worst experience I have seen with this home builder. The homes built in 2013/4 in local area were a much better home. The materials used within the home I would consider substandard and/or meets the bare minimum housing requirements by law. After moving in found many things that could have made the home and builders more successful.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

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