Lennar Reviews

Overall I am totally satisfied.

While I am happy with the home itself, the homebuying experience with the Lennar team was less than average. There seems to be a disconnect between all departments within the sales process; from sales to project management to concierge services and then the walkthrough team. Anytime there was something that needed to be corrected or followed-up, each person I would talk with would say someone else on the team should have handled that, but would never take ownership in ensuring things were rectified. Terrible project management that ultimately led to the home closing being pushed back 3 times. I'd like to reiterate that I'm happy with the house, but the homebuying process with Lennar was one of the worst I've experienced. ... More

Took too long to build and then the build was sloppy.

Sales Agent Debbie was GREAT! But be shrewd in purchasing! During the purchase process I asked if they would reduce purchase price due to rising interest rates. I was told that they don't do that. HOWEVER, after I purchased the house I found out they sold the same model of house on a larger corner lot for about $30k less than my price. I also saw on their website that they are selling the same model in a future build for almost $60k less then they charged me.

The closing of the home was poorly done

Quality of workmanship&materials: A window was covered with sheet rock and went unnoticed until weeks after closing. Another builder acknowledged and took care of the issue. Painters were super messy, lots of paint dripping throughout the house. Did not hear from my builder. Trustworthiness: There was not a good repore with my last builder and I did not trust him. There were no apologies made for the mistake, he was not willing to suggest or recommend any product for grout; or provide model or serial numbers for appliances to be registered after taking pictures and saying they would send it to me. Value for the price paid: the increase in cost from the start of building the community to closing coupled with the interest rate was overpriced. Responsiveness to issues: From the sales representative to the last builder, not one apology took place. It felt like a cover up. The sales rep sent us the wrong closing date creating scheduling conflicts for appliances and cable. Had the one builder not corrected the window issues I don't believe my builder would have said a word. I believe he lied and said he sent the builder to fix the window. The conversation we had with the builder did not line up with that statement. This is our 5th home, the smallest, the most expensive, and the worst customer service. ... More

I love my new home!

Hi - I recently purchased an Augusta townhouse in Preserve at Pine Lakes. There have been disappointments, I must admit. Currently experiencing lots of ants and some roaches. Does not appear Lennar treats the earth for insects prior to building, and apparently ground joints not sealed well. Finish and trim poorly done: floor molding in places thrown on hurriedly, cut incorrectly and installed without correction. Out of the way spots with rough edges (eg, door casings bottoms) and no caulk at all (eg, upstairs bathroom, casing at bottom of banister). Workers apparently being pushed for productivity and leaving homeowners with the resulting problems to clean up. Back door fits poorly, able to see light all around when closed. Dead bolt drilled and re-drllled because worker had trouble lining up bolt and face plate, thus leaving the door itself in a weakened state. None of hard surfaces sealed: granite counters, bathroom grout and tiles, vinyl flooring. HVAC seems not to hold to setting entered on control very well: on a heat setting of 74 at night with cold exterior temp thermometer on control box reads 77 degrees. Outlets poorly placed: eg, in master bedroom: not positioned either side of area where bed headboard goes to allow side table light easy plugin. And no inverted plug to allow side table lights to be put on when entering room. Back patio slab not cleaned well and has small deep holes uncorrected by concrete workers. My overall impression is that Lennar puts decent materials into their homes but pushes for productivity at the expense of a quality finished product. Though productivity is important, I put to you that quality is an even higher one. I do not put this at the feet of workers or foremen so much as higher ups looking to deliver good numbers to their higher ups. Thx, Richard ... More

My issue with the home buying experience was with Lennar mortgage not the home itself. The time it took to not get approved is going to cost me a significant amount of money over the life of my loan.

Worst experience i ever had in buying a home

We have been living in the residence for a month and a half and there is still an unpainted door, we have not been given the door lock to the garage and the worst thing is that nobody answers our calls or e-mails. After the closing, they play the fool.

Very expensive house not worth the money. Lennar give you incomplete house. My house was with no gutters and took them 6 to 7 weeks to install gutters. Garage door still missing side trim. Horrible electricity, when plugged any device it tripped the circuit breaker. Windows are not soundproof. Bad window screens can’t pull up or has no pull tabs. Doors are defected. Doors broken at strike plate. Towel and toilet paper holders loose and came out many times. Numerous paint and drywall defects. Terrible exterior molding defects. Kitchen cabinets has many cracks. It takes them long time to fix anything. Our representative did not come with us in the walkthrough twice. His excuse was he is busy and Lennar has shortage of staff! You will feel depressed instead of feeling happy in your new home. Horrible customer care! ... More

I am a repeat customer with Lennar. Technically I purchased with Cal Atlantic my first home and about a month before closing, Lennar took over. However, my home stayed with Cal Atlantic team until closed and it was a wonderful experience from beginning to finish. The Cal Atlantic sales team was thorough and welcoming and even met me on the day of move in to walk my home. I never put in a single work order. Since Cal Atlantic got bought out by Lennar, I figure that they would have the same quality and customer service, but boy- Lennar is way inferior to Cal Atlantic. The buying experience was terrible, I didn’t know who I bought from and could barely get to respond to my emails and text messages. I bought at a high time and lennar must have banked on capitalizing on that because they provided NO customer service. However, how you treat people comes back to bite you and I am seeing that. The market has shifted. It didn’t stop there- we didn’t have anyone walk us to our home on the day of close (they can’t use Covid as an excuse) as we closed in October 2022. Lennar is just lazy. Our house was a wreck, the details were horrible, this was nothing like the model. Cabinets has dents, nails protruding, my shower head didn’t have hot water until 7 mins, and didn’t have any pressure. No electricity in some rooms, leak under sink, dish washer not mounted, dents in baseboards, cracks in tubs, the lists goes on and on. When speaking and follow up to customer service, they were dishonest and kept on trying to tell, my shower because it’s in the master that it’s hard to get water up there. I called a plumber and there were rocks and debris that were in the shower head causing the issue. Lennar tries to tell you that these things are normal so they don’t have to come back and fix it. But it’s been a horrible experience with entering work orders, you have to waste your personal time to wait for them to call you virtual to verify and take photos . Then you have to wait for a trade to call you to schedule and be home for the trade. It’s a full time job and will take away from your time working. It’s ridiculous. Our street, 50% of the homes have active leaks from the rain right after moving in because of missing roof tiles. Thank goodness our gutters installation caught ours and notified us before the rain otherwise we would have been in that count. Do better, Lennar! Stop being crooks and taking people’s hard earned money and start living what your company core values are. Start with honesty and quality. ... More

Awesome experience buying home with lennar!!

It was a quick and smooth home buying process with Lennar. Dates that were communicated were adhered to. Front office, supervisor team were super responsive. Good experience overall and hope it remains that way!

I don't want to give a single star to Lennar. My home buying experience with Lennar is my worst and biggest mistake of my life and i'll not recommend to my friends and colleagues to buy a home specifically from Lennar.

Our whole experience was well managed, until the local utility company could not supply transformers on time. Lennar management and sales weee upfront with updates, though. However we were without internet for a month, and Lennar had not mentioned that as a problem until closing.

We almost pulled out of the purchase after we were misled on closing dates and the reason why our home was delayed. The project was poorly managed and the builder tried to blame the utility company but the truth was Lennar failed to secure a timely building inspection. The communication from the sale agent was appalling, we were encouraged to sign our contract on the Wednesday only to be told 16 hours later that the close date of the following day Friday was again delayed. This was my 21st home purchase/sale in 32 years and my second new home construction purchase and I would not buy with Lennar again. I am appalled at the failure to communicate in a timely manner and to relay the true reasons for delays. To top it off when we finally closed escrow, 2 months late, we picked up our keys and garage door openers only to be given the opener for our neighbors garage door. Honestly the miscommunication, disorganization and inefficiency made me not want to buy the house... ... More

Overall I am very happy. Their sales staff was great. My only real complaint is the lack of two very small but important items. 1) No plumbing for gas dryer. The gas line to the stove goes right by the dryer, but they did not even leave a "Tee" for a later dryer installation. 2) No electrical outlet in middle of living room floor. Would have been inexpensive to add ahead of time. Without it, no way to power lift chair, laptop charging while lounging, or electronics in the seating area. Only option is to run an extension cord through a walk way. Both complaints are minor , but very simple for the builder to address ahead of time. In my opinion, these are both "must have" items. There are still a few follow up items - but I assume they will take care of these when the weather improves. ... More

Home buying experience was mostly okay, but Lennar Mortgage agents were extremely incompetent, and our closing was delayed due to multiple clerical issues with Lennar Mortgage who kept sending paperwork with the wrong amounts owed to us. Also, sales agents are arrogant and rude until you you're in contract, so dealing with anyone at Lennar felt like a chore every-time.

First purchased home ever, I went with Lennar. For the price of this lovely home & the view I get I can’t complain. Simple & nice. Love the modern look of it. Just feels good being in my own home instead of renting. The sales lady who helped me get this home has been amazing. Thank you Jeanna.

When we complained about quality of trim and paint we were told "it's not a custom house". Bad answer!

I have experienced some major issues after moving-in including 1) heater not working due to wrong wire used 2)water flooding the whole first floor and constructional debris found in the pumping 3)water leaks from shower in the main bathroom as glass not sealed at all. I am honestly very disappointed on the quality of the work. The responsiveness to issues are great and I am thankful to that, but I would rather hope the quality can be controlled at first....

I'm happy with the purchase of an inventory home, vs a custom build. I find that Lennar is focused on Tech Homes. I think for 55+ people some may not be ready for the 21st Century home. I like the additives of Ring equipment which I feel is about $1000 worth of products which saved me from getting a new system. The response to new build defects was rapid and man-made defects are expected in a new build.

We got a great loan through lennar but it was a hassle working with them at times. The builder is great. We had an emergency repair that was taken care of immediately. However still waiting on a cosmetic repair. Overall we got what we wanted so we're happy