Lennar Reviews

He was great throughout the experience.

We have been waiting to get internet line ran to our home for over 3 weeks.

I commend Lennar for their quick responses to issues I’ve come across. That being said, I am disappointed in the workmanship. This is my second Lennar purchase in three years. First one was great; this one disappoints.

Overall, the building experience was very unprofessional and done with poor quality. There were several damages on the bathtub, refrigerator, dirt that was not cleaned, almost all kitchen cabinet doors were damaged and poorly repainted. There had to be constant pressure on them for it to be done correctly. Poor craftsmanship was present. They pushed that they be paid even when the unit was not ready.

The home was NOT Move-in-Ready when we did the final walk. Far too many outstanding issues that needed to be fixed and are still NOT fixed! Sloppy paint and caulking job throughout the home. Missing all bathroom fixtures...they were deleted by Lennar without informing their Customers under contract. We have NO light fixtures above the sinks! Unbelievable!! Crocket interior wall still on Warranty list to be fixed. Drywall texture on several walls are really rough and uneven. Sloppy painting and caulking throughout. Missing trim in several areas of kitchen and bath cabinets. Brick Walkway very uneven and paint splatter on bricks So many issues! Lennar only cares about getting homes Sold & Closed...not about Customer Satisfaction. So unhappy with this buying experience! ... More

In my experience the sales effort and aggressive chase for wire transfers long before the house was anywhere near completion was unprofessional. A 1:00pm walk thru for a 4:00pm closing when the interior doors where still in the garage along with many poorly done items in and around the house. Closed the next day with many open items. Still today dozen or more items not done. Appointment for Dec.23, garage door not working correctly and very noisy still no show. Awakened by dripping water while in bed, leaking roof. Interior paint job is horrible. Many spots in paint and chips or missing grout in floor not addressed yet. Broken tiles, chipped doors, not yet fixed. I can see grout lines in ceiling that should never show. Front door does not close properly, bad trim work around doors painted over. Contractors leaving paint or other stains in driveway. Holes in patio concrete. Far to many issues to list. Still today after two months blue stickers all over house. Your service after sale is rated less than one star. I cannot trust you to stand behind your work. Your service after the sale should be as aggressive as your sales and wire deposit efforts. The worse home buying experience and most expensive I have ever had! ... More

The process of picking out and paying for the home was simple enough however the contact for using lennar mortgage and getting the unfinished work completed has been another story. Lennar pushes incentives to close quicker but did not use them, I ask to buy down the rate but all they did was 1/8 point leaving over $10k of incentive unused. The other item pushing the close was that the property was unfinished and I have yet to hear back on when it will be completed. Lennar needs to have better customer service!

Make sure you work with right person and don’t ever take the verbal consent about no loan origination charge when you take loan from lennar. They had said there will be no origination charge on loan but took my 3000$. I mentioned them more than 10 times before the closing of the house and they said they will take care of it. House has been closed and they said they will work on it and now they are ignoring all means of communication. Ridiculous. This will be the first and last time home buying with Lennar.

Lennar released property to me as a purchaser with grading and drainage issues. Part of the property is a retention wall, house is built on a slope. During the construction, after hurricane Ian sink holes appeared on the property. In the next couple of visits, I expressed my concern with the stability of the land, but construction engineer said that Lennar will do it right. In good faith, I trusted that the builder have good reputation and will not allow unsolved problems before passing the property to the purchaser. I was very very wrong… 10 days after the closing, sink holes and hazard appeared on the property and compromised the integrity of the retention wall. The site is devastating. Here now about 45 days i am getting run-around and their land development that was supposed to come for assessment 2 days ago never showed up. We made attempt to connect with the warranty point person, he didn’t return the call. No one deserves this, huge problems, anxiety, concerns. I cannot even begin to explain the hardship in this journey that took all the joy and experience of a new home that I worked for all my life. ... More

The builders are absolutely horrible when it comes to cleaning the cleaning the areas of the homes they are currently building, they do not block off the areas where sod hasn't been placed so when it rains, we have a continuous mud slide along with settled mud in front of our new home and on our block. It's lazy workmanship not to leave those areas in a position where homeowner have to shovel mud and clean up excessive amounts of trash. This is far beyond a small issue, when my car slides on the mud because it is so thick. It makes it that much worse when we are told they only clean the streets on Wednesdays and Fridays, whoever is overseeing the builders of this area is doing a subpar job or the standards are extremely low ... More

Very happy with the quality of our home.

The process went very smoothly I was kept informed at all times Whenever I had a concern it was addressed in a timely manner . My only concern was that as a senior citizen the virtual challenges we faced was not taken into consideration, which caused some frustration

Overall everything was easy and very stress free. From customer service to financing to maintenance has been great. The lower stars were simply about materials but overall I am loving my home.

We felt Lennar rushed in building the homes so there were lots of little mistakes with paint, drawer handles to shower glass doors not properly installed, etc. I guess this is what we have to expect in purchasing a newly built home. But overall, Lennar does a great job of building a very efficient smart home. You get a great value for your money. The on-site team are great and always willing to assist with any issues on the house.

Lennar is horrible. Offered an outrageous interest rate. Had us do a walkthrough when the house was nowhere close to being ready. Rude and unaccommodating staff. Extremely stressful and disappointing experience.

The most horrible experience, I have purchased many new homes this by far was the worst.

Have some exception items after closing on 11/23/22. As of today 1/12/23, still not completed. Even scheduled for work, yet never show up on time and causing us to wait at home.

Lennar makes a great final product… if it ever gets finished. Lennar forced us to move into our house early when there was a list of at least 28 items long incomplete. That includes broken cabinets and glass, holes in walls and electrical problems. We move in a month ago and have maybe brought the list down to 26 items. Lennar sold an unfinished product just so its management can receive bonus. Dirty business. Home once complete I’m sure will be beautiful.

We identified multiple issues throughout the process of the build, yet they were not rectified. Now we are stuck with a large inconvenience as these things still need to be fixed and the emotional stress of not being able to fully move into our new house. The house has to be repainted, multiple windows replaced due to improper installation leaving windows to not close, the conditioned crawl space was not professionally done, multiple finishing issues throughout the house, and the exterior of the house has equal amount of finishing issues and sections of concrete needing to be repoured due to wood and debris being allowed to get into the concrete causing it to crack due to water/ice expansion. Even the design is flawed, given we have over a 110 gallon master bath tub but only a 50 gallon water heater. Industry standard calls for a minimum 2/3 ratio which would be approximately a 75 gallon water heater (why not install a tankless system???). The mortgage/lending team were not familiar with the military or VA loans which was disheartening. I feel like I grossly overpaid, expecting a Lennar quality home that you’d see in other states, but received an “economy” build where you’d expect corners to be cut and quality to be poor. Lennar is better than this, but it doesn’t show and is not represented by my home. I hope they are professional and compensate us appropriately. ... More

We bought our first home in SC with DH Horton and thought they needed to improve their craftsmanship, but Lennar has them beat two fold!! It was a negative experience commencing with the home orientations == closing had to be pushed back because of the inadequacy in the non-completion and sloppiness in construction, overlooking details we asked to be fixed and just plain ignoring before closing! The quality or lack of quality by the "so called cleaning crew" to make the house be cleaned correctly; paint stains all over the floors! One of the positive attributes of DH Horton is that they give the new homeowners a 10 month walk through were they fixed any cracks, nail studs that occur with the house settling. Lennar just cleans their hands and says "it's your problem now"!!! Although it may be stipulated in the "warranty", this should not be an issue to have this be part of what should be covered in your 1 year warranty. When you walk into the model, it gives you the illusion that Lennar is paying close attention to the craftsmanship and details, but that is all it is -- an illusion! We've had the same conversation with some of the other new owners, and it's always the same speech given by your salesforce "you have to remember these are not custom built homes -- therefore, you can't expect everything to be perfect!" Well, when you're paying in the $300's for a new home, we should have certain expectations as a finished product! PS: I rated a two star for "value for price paid" because after we bought our house, we find out there were 8 houses for sale for $40-$50,000 less -- how is that interpreted as getting a good value for your money! ... More

Over all my experience has been good. I want to say how good the customer service has been GREAT. Every time I have had an issue the response has been right on. I understand that everything takes time to complete. I am wondering when the fence will be finished so I am able to fence the rest of my yard. My neighbors all have dogs so I am in need of a fence. Thanks Charlotte

Maintained a great working relationship with builder rep and customer care rep after the sale. Very pleased with the concern by both individuals for attention to detail and response to customer concerns.

We moved into our house and several things still needed fixing! From painting, fixing a door that wouldn’t close to cabinets that have major cracks in them, under bathroom cabinets that have not been sealed or painted, caulking around one of the toilets to the master shower drain being plugged with debris and wouldn’t drain at all. That took 3 times coming 1 to see what was wrong, the other two times to “snake the drain” before it finally worked. In a nutshell it looked they they just threw it together at the end! We’ve contacted the contractor and site manager numerous times. Some things have been resolved but the cabinets won’t be replaced until March! This is so unacceptable! ... More

Where I can start? Beginning the mortgage process was a nightmare, they always give me a different number than the first time, at the end we agreed in the condition but was not that I expected. Then, the house build, they make me close my house end of November, the house was finish end of December, that’s crazy. The neighborhood is great and the house is beautiful, however the process was a nightmare and they could be better with us.

My loan processor Robin was trash. She asked for documents repeatedly after I would submit them to her and to the portal every 2 weeks. Don't believe anything the sales guy says especially when I comes to warranty, tiles popping up are not part of the warranty even though he said Lennar wants the homeowner to wait one year to see the issue once it settles. Home warranty is one year. Warranty reps are tough guys.....through text messages. Will never buy or recommend Lennar.