Lennar Reviews

Alina was outstanding helping us pick out just the right home. She was available to help with issues after the sale.

Casey, our sales rep was amazing and very attentive. If I was only grading him it would be perfect scores! At our orientation we were told that the person that usually does it wouldn’t be able to make due to COVID exposure. We understood that completely. So Mike (construction supervisor) did his best to fumble through the orientation. He told us that the other gentleman would schedule a follow-up in 30 days. That never happened. He also told us that they would replace a dented refrigerator door and that hasn’t happened. The workmanship on this home is below average. So many things that I couldn’t possibly list here. Also the are a lot of things that were poorly thought out by whoever designed the home. Don’t even get me started on all of the technology that we were never explained or shown how to operate. In his defense, Casey has tried to help with the tech training even though that’s not his job. Again, if not for Casey this would be. One star review. When you pay almost $450k for a new home you have certain expectations… those were not met here and it would be difficult for us to recommend Lennar as a builder. Not that none of this matters to Lennar since they are selling these houses as fast as they can build them. They’re getting their money so they apparently don’t care about the quality. I don’t expect to see this review posted anywhere prospective buyers will see it however, which is a shame. ... More

We purchased a Bexley model and we love it. However, the building timeframe was riddled with delays. Constant pushes to the walkthrough and closing dates really worked up a bit of bitterness. The response of remedying issues uncovered after moving in has been decent. I think right now I'm mostly irritated at seeing trash in our walls. I'm not exaggerating. Ever run a LAN cable to get wired connections in a wall? Yeah well, when using a wired camera to guide it, we found beer and soda cans in the walls. Pretty disgusting. I'm half tempted to put in a request to get the trash out of our walls. I'm willing to bet the pile of trash we saw in the kitchen island, during an earlier walkthrough, is still in there. ... More

It seems as if the builders were just trying to hurry and get the home done. There are alot of minor things that are messed up that shouldn’t be.

Been a lot of issues with the house but the Lennar warranty people get on it quick.

Poor workmanship Poor customer service

communication was poor until the end and others got involved from lennar and got involved and we worked thru the issues

The upstairs floor is wavey and squeaky. The kitchen counter tops are different colors and we were told we're looking at it wrong. Huge gap between garage door and house, we were told it's normal. No other house I've owned had a gap like this neither does any other house in this neighborhood. The kitchen cabinets are white, we ordered espresso. No heat or a.c. flowing in vent to downstairs master. That was resolved after two visits. The fire door from the garage into the house is split in the center thru the deadbolt and knob. I was told by the manager that she spoke with the manufacturer and a split door is just as good as one that isn't....what?Still not resolved. Upstairs sliding glass door has no weather strip and blows the vertical blinds like the door is open. It's been a month, still not resolved. House was over a month late from our agreed finish date. Electrician had to come change breaker in laundry room because it tripped every time washer hit spin cycle. Overall I'm dissatisfied and will never recommend or purchase from lennar. Out of my 7 new home purchases, this was the worst by a large margin. The floor plan works for us, that's all the positive I can say. What stood out most about this purchase is the lies, unprofessionalism and lack of integrity. ... More

Overall good experience but would expect some better workmanship

Communication between the different departments during the home buying process is an area of growth. The overall craftmanship quality varies as there are so many different people and companies working together with poor coordination between them. I believe this interferes with getting a higher quality and thoroughly completed end product. With this said, I do have to say that I have moved in and do really enjoy the home. Although there are areas of opportunity I do not regret purchasing from Lennar. The home is beautiful and the Lennar team has been really responsive in addressing the items that I have brought to their attention. ... More

Make sure you do a thorough review of all post-build finishes as many things needed additional upkeep and corrections (e.g., flimsy doors, unclean installations, etc.)

Should understand and respect buyers more

I expected more from the builder in the construction for the home the materials do not look so great as they show in the model. For the price I expected more but we got so overwhelmed and at the end we only want to closed the deal. For my experience I will not say more.

(2) Disappointing Surprises: A) Master Bath Vanity: Master Bath in the Model had 4 drawers; whereas our Vanity only has 2 drawers...increasing dead space on either side of the sink .We were never appraised of this change. When approaching Lennar, no one could identify a solution (sales, operations, construction)..."this not my responsibility" was response received. B) Location of Outdoor Covered Parking Spot: We purchased our Unit on the Top floor of our building ($)... with the expectation our spot would be somewhere in the 1st row nearest the building. We are in Bldg #5...all the other 4 completed buildings all have 2 rows of parking. We find that our spot is not in 1st row or even the 2nd row; rather we are in a newly created 3rd row nowhere near the building entrance....& directly adjacent to the Waste Mgt. dumpsters. Once again, same response " (no matter who I approached) "...I have nothing to do with that" ... More

They do not provide enough information about the home prior to signing PA. Once PA is signed nothing can be changed and we had no idea.

Disappointed clean up and workmanship on new home. Way too many call backs on several areas of finishing of condo.

better than some other builders but not the best!

Overall not a bad experience.

The home itself was a positive and exciting experience. The staff at the homesite were sweet and helpful. However, supporting Lennar lending makes sense as it is in the name. The worst part is it seems as if the loan officers and their manager staff suck that positive experience out from you. From hiding fees to show a lower interest rate when I specifically state I do not want to pay any points, to being charged extra anyway as it was locked in. Next requesting to switch loan officers due to this huge discrepancy and unfortunately becoming just another loan to close and they make their cushioned commission truly made the experience the worst I have ever had. ... More

Once everything is finally done, the home overall is nice.

The home is good. A few issues that I can correct. The staff that were my main contacts were great. Some staff late in the closing process were not helpful.

Except for the level-headed and well-mannered Lennar’s coordinator (Taylor), our experience could have been permanently stored in the freezer. She was honest, trustworthy, and thoroughly well-skilled in dealing with customers’ frustration. Delay, delay, and delay typified the buying process. The signing of the contract was postponed several times to take advantage of the escalating price. But we signed one in February of 2021 with a potential closing date of June. Then, the date moved to July, August and then in September no light could be seen at the end of the tunnel. In fact, we were offered the chance to collect our deposit. Unfortunately, that was not a viable option as we were out of the country for months. Well, the prolonged delay was blamed on lack of building material particularly windows. As the delay continued, Taylor was in contact with us through facetime/zoom. She gave us regular updates and smoothened the rough edges. She was fantastic, but there was nothing she could do on her own. The big guys smoking espresso coffee in their glass offices often made the calls! Finally, we closed on November 16th, 2021, after incurring over $8000.00 in additional temporary rent and storage fees for our belonging. No space to describe the horrors and expenses of moving our belongings coast to coast due to the extended delay in closing our home. As to the quality of the workmanship, it is below average. Too many unfished items [ drywall, painting, missing light covers, loose vent hood,…] before closing. Of course, the contract was written to favor the builder. Having lived in the house for about two months, other problems have popped up. The fireplace is completely dead! The fireplace technician visited us twice. The first time, he got the flame to work, but all yellow, no blue. The second time, he struggled for one hour and literarily killed the fireplace, not even the pilot will light. The Frigidaire dishwasher is also broken. We actually narrowly escaped fire from inside the dishwasher. Lennar’s “all-included” could be fantastic if and only if attention was paid to details: 1. Home-Theater room has zero wiring. It is just a bare room. Not even a TV outlet. It should not be advertised as “home theater” 2. No HDMI outlet above the fireplace, but a closed pipe was run to it with no instruction. It was left for the homeowner to explore and detect. 3. Master bathroom should have been well-lighted even with as tiny as a 12” x 12” window. 4. No phone outlet in the main office and when pointed out, Lennar claimed it was by design. 5. Lots of rough surfaces on the drywalls. 6. The quality of the glass windows is very poor. Too much noise from all sides. 7. Painting work is horrible. Lots of bubbles on the door frames and walls 8. Poor Design work: With a 3547 sq ft. home, one would expect not to be choked in the laundry room, and master bathroom. Too much non-functional space left behind. 9. A portion of the garage was not covered with drywall 10. Hooking up to Ruckus -a wireless extension was tedious and challenging, with no clear instructions. 11. Bathroom mirrors are not framed [bare glass] 12. The drainage pipe from the roof was poorly designed and could lead to the front of the house being flooded. A small tiny French dry well could help. 13. The 2” sharp floor elevation as you enter the garage is a treacherous trap for elderly people like us. Is that a city requirement or design flaw? Overall, too much quality was compromised to minimize cost. Response to Issues: Excellent. We are very pleased with the timely response to all the issues with have raised. Ryan, our customer service coordinator is excellent. We sincerely appreciate his efforts. Overall, and considering the disruption by the COVID-19 pandemic, we are tolerant of many of the issues mentioned above. But we are sincerely hoping that no major problems will pop up. ... More

We did not have any say-so to pick options or make any changes to the options that Lennar chose. Construction was rushed and it showed in the quality of workmanship. We paid a premium price for an average house. Would not recommend if you want design options or something better than builder grade materials.

Experience was ok, house ok , service all just ok. Nothing special about this builder especially if you like a lot of crooked things like Ceilings, window sills and walls,

There is room for improvement