Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21903 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Everyone associated with construction was very helpful.
- Donald S.
- Verified Homebuyer
- January 06, 2023
- Westfield, IN
The whole process was very easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very impressed with Ozzie and his thoroughness and attentiveness!
- Joan C.
- Verified Homebuyer
- January 05, 2023
- Naples, FL
Initial Real estate person, Suzy, was incredible! Knowledgeable and helpful in every way -- very patient and personable. Second/third real estate person, Patti, was just as kind and helpful -- always pleasant and great at solving monumental "problems". Ozzie is simply the best! Can't give him enough Kudos -- always helpful and willing. Whole buying experience was "a piece of cake"!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mr.
- Yatheendhar M.
- Verified Homebuyer
- January 05, 2023
- Davenport, FL
The home was poorly finished. Lennar massively delayed completion, cut corners on construction quality to try to force completion, and skimped on promised appliances and fixtures. I am repeat buyer from Lennar, but my experience was so poor this time that I will not buy another home from Lennar and advice friends against it as well.
Lennar responded:
Hi Yatheendhar, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
Ron
- Ronald B.
- Verified Homebuyer
- January 05, 2023
- Mooresville, NC
Be sure everything is exactly as you want it. Once you close on yours home they are not so Really available! They do respond eventually, Just not as quickly.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Love our house but the process had its lows.
- Anonymous
- Verified Homebuyer
- January 05, 2023
- Graham, WA
First, the pros: 1. We love our house. The floor plan and lot size are perfect for our family. The interior color palette options are all very tasteful and cohesive. 2. We were primarily in contact with Marc and Ryan throughout the home-buying process. We really enjoyed working with them! They are both incredibly responsive, knowledgeable, and helpful. Cons: 1. After we selected our homesite but before we paid our deposit, Lennar opened it back up for bid. Although all was well and we ended up with our homesite, it was a little frustrating though attributed to miscommunication. 2. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Mrs.Riv
- Anonymous
- Verified Homebuyer
- January 04, 2023
- San Antonio, FL
Horrible experience, will not recommend anyone to buy a Lennar home. Pressure their client’s to close on homes that are not finished and getting them to do any repairs is a hassle.
Lennar responded:
Hi , thank you for your review, we appreciate your feedback and are sorry to hear you felt you had a horrible experience. Please do not hesitate to contact us at corporatecustomercare@lennar.com if you need us to help you moving forward. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Just 1 Disappointment
- Tracey B.
- Verified Homebuyer
- January 04, 2023
- Smyrna, GA
Overall the house was well built. I found some imperfections in the details to which I got a response of “within the tolerance” or “built to code”. My biggest disappointment is not getting a stoop. I have a cover, but, the stairs were an afterthought because the designers didn’t contemplate the elevation. They go all the way to the front door unlike the vast majority of the homes in neighborhood. I like the included security elements that made me feel safe from the moment I moved in. Despite the imperfections, I am very happy with my new home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Not again!
- Sharan N.
- Verified Homebuyer
- January 04, 2023
- Longview, WA
If anything can go wrong, it will. No water, no heat on the coldest days so far. No heat in the dryer because of a faulty wiring. Now no tv because of the same thing. Now the blinds in the living room will not stay up. I am about ready to put this place up for sale.
Lennar responded:
Hi Sharan, thank you for your review. We are sorry for any issues you have experienced. Please reach out If there are any items you would like us to follow-up on with the local team, send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Expectations in some cases where to high
- Carlos F.
- Verified Homebuyer
- January 04, 2023
- Daytona Beach, FL
Once the house was turned over to us, it was hard to get warranties done
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 1
New Home
- Tori S.
- Verified Homebuyer
- January 04, 2023
- Lanham, MD
The wait time was long but worth it! We love our home!!! Our loan processors with Lennar Mortgage were AWESOME!!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Yellowstone
- Elizabeth B.
- Verified Homebuyer
- January 04, 2023
- Lebanon, TN
I did not enjoy doing everything online. My phone calls were not always returned in a timely manner. The builders left sticky stuff on the floors, the paint lines aren’t very straight, the quality of the paint is terrible although a beautiful color. The interior doors and cabinets are trash, the finish is peeling off them on the edges. The dampers weren’t put in, so our downstairs stayed cold and upstairs stayed hot until that was repaired. The sliding door frame was left a mess with concrete mud or something all over it. The garage is too small for anything other than a compact vehicle and I ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Overall excellent experience. Could improve in Lennar Mortgage.
- Deepak K.
- Verified Homebuyer
- January 04, 2023
- Monroe Township, NJ
Great job overall. Response could have been better by Lennar Mortgage. Would like to disc this further. Deepak
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Entire process was enjoyable, thanks LENNAR!
- Norris H.
- Verified Homebuyer
- January 04, 2023
- Saint Cloud, FL
Outstanding experience very professional and Steve & Jamaris was great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The walk through was very informative
- Abdel T.
- Verified Homebuyer
- January 04, 2023
- Ashburn, VA
We had an excellent experience buying our new home from Lennar. Abdel
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Aspen Hills
- Leann I.
- Verified Homebuyer
- January 04, 2023
- Moreno Valley, CA
The home buying experience has been an interesting one to say the least. I have owned a home prior but not a new home so the steps involved with the new construction process when I moved in has been different. Lennar has contacted me about all of my service / work orders. The issues I seem to be having are because of issues that are not Lennar specific but more of the contacted work. Lennar has been responsive and let me know who I need to call to get things corrected or had that company contact me.
Total Score 5
Quality 2
Trustworthiness 4
Responsiveness 4
Iva Frances
- Iva B.
- Verified Homebuyer
- January 04, 2023
- Valencia, CA
Ask about parking - rules and regulations Make sure you get HOA rules s d regulations
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 3
Issue started from Day 1 after closing
- Preetha M.
- Verified Homebuyer
- January 04, 2023
- Carmel, IN
Issue started from Day 1 after closing and response from Leenar is unimaginable, till date its not yet closed. Very bad build quality, lot of issue construction with electrical material quality
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
House has been great so far, staff was great throughout.
- Marco G.
- Verified Homebuyer
- January 04, 2023
- Graham, WA
Eldy was very helpful from day 1, worked with us all the way through and was always a great resource when we needed him, would love to work with him again. Ryan S. was amazing as well, loved working with those 2 gentleman. The house has been great so far, I only wish our floorplan was offered with an island.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Purchased a Splendor on Magna Gulf Loop
- Danny R.
- Verified Homebuyer
- January 04, 2023
- San Antonio, FL
I really like the floor plan (Splendor) but did not get the elevation I wanted (really wanted a front porch). The premium lot is awesome, over looking the conservation area to the west (great sunsets). Sales personnel was good to work with and the construction of the house is very good. The closing was very efficient and the walk thru process was also efficient. Training and description of the technology in the house was very poor (I'm still learning about the technical items available in the house). When I closed I signed off on a list of items not complete or not completed properly. It's ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Ross L
- Ross L.
- Verified Homebuyer
- January 04, 2023
- Fuquay Varina, NC
My biggest issue is the fact that for over 400k the landscaping company fails to put landscaping material down before putting mulch down. I know the HOA wants all residents to pull weeds and maintain the flower beds. If landscape material is put down it helps weeds NOT TO GROW.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Bad buying experience
- Suresh M.
- Verified Homebuyer
- January 04, 2023
- Riverview, FL
Sales lady wasn’t ethical. Charges were not disclosed upfront. The townhome wasn’t ready at the closing. Struggling to get the paint issues resolved after 2 months of closing. Poor workmanship
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great buy
- Tanya C.
- Verified Homebuyer
- January 04, 2023
- Fountain Valley, CA
Best overall value, great product.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Maria
- Maria R.
- Verified Homebuyer
- January 04, 2023
- Fresno, CA
It was indeed a nice experience
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Terrible.. just don’t do it..
- Anonymous
- Verified Homebuyer
- January 04, 2023
- San Antonio, TX
Overall the experience was terrible. Our Lennar salesman never answered her phone. Always rude when we finally got ahold of her she had no idea what was going on. House looks like it was built by a toddler. No attention to details, paint everywhere on outlet covers, my brand new carpet, windows all have paint on them. House was suppose to be cleaned before closing that was never done. Nobody answers the phone to get anything taken care of.
Lennar responded:
Hi, thank you for writing this review. We want to apologize for the frustrations you have experienced with communication and the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar is a terrible builder
- Marie M.
- Verified Homebuyer
- January 04, 2023
- San Antonio, TX
Lennar uses unskilled contractors and cheap materials, contractors and subcontractors don’t know what they’re doing and have this “I don’t care” attitude. Getting anything done or fixed or repaired is extremely difficult and have to resort to escalating to Lennar Head Office. Construction managers and customer service reps all make big promise, trying to get you to close sooner. As soon as you Close on your house, game over, Lennar won’t touch or repair anything. Lennar needs to learn to treat their customers with respect. It’s very difficult dealing with Lennar. I hope that Lennar, some ...
Lennar responded:
Hi Marie, thank you for sharing this detailed review. We are disappointed to hear about the lack of communication and poor service you have experienced with the purchase of your new home. If anything needs further attention, please send our team a note at lennarcares@lennar.com, with any details you can provide and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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