Lennar Reviews

Process was thoroughly organized and helpful every step of the way. Transparent. Lennar has created a support system for their home buyers.

We really like our house overall. As with any large builder, we continue to find examples of shoddy workmanship and sloppy trim work. Our biggest issue was the fact we specifically asked about hardwoods on the entire first floor of the house and were told the house we were looking at would have hardwoods on the entire first floor. Upon flooring being installed carpet was placed in the guest bedroom, and the builder said that was the spec for the house. This is a small room and would have been a very simple and cheap fix for Lennar, but they simply do not care.

The construction process was very poor with poor quality observed in multiple areas. Although our construction manager was very helpful after closing, it was obvious that he had little or nominal control over the process. Quality control check points need to be established to enhance the customer experience and improve overall quality of the home

Very professional and caring. Always ready to assist and fix any problem in an expeditious manner. Excellent people skills while continually reaching out to resolve problems that may occur. Definitely five-stars earned!

When we came down to Florida.to see our home for the first time it was a pig sty. None of my appliances were hooked up. Had no Primary shower enclosure & still don’t have one after 2 1/2 months . For me Lennar does an awful job of building these homes & I am not the only one in our Villas at Bicayne Landings Fl. Workmanship is is absolutely terrible. Takes forever to get Lennar to fix anything in our Villa hence the shower enclosure Lennar just seems like they don’t care. Would not recommend them to build your home.

We have known many people who have purchased a Breland home in our area and were happy with the quality and process of building their home. Shortly after we contracted to have them build our new home they sold out to Lennar. We were told that it would be seamless and nothing much would change. in our experience, everything changed. We thought the superintendent's job was to oversee the quality of work being done. Many obvious items were completed incorrectly or poorly and had to be fixed based on our request. After moving in we fixed many existing and new issues ourselves rather than waiting on them to address. Some of these included items such as reversed plumbing lines to tub temperature mixer/regulator, We understand that building a house isn't without challenges and things sometimes end up wrong, especially in our current labor environment. However, this doesn't relive the duties of those overseeing the process, who is the gatekeeper of the home's final quality and the new owners customer satisfaction. Word of warning, they will imply that you must use the builders title company. We found their fees high and their service worse. Insist on using your own local title company that employs people who care. ... More

Lennar Sales Associates, Loan Officers, Title Officers, Customer Care Rep./Associates are ALL Excellent, Responsive and Diligent! The entire process, from initial purchase to final move-in went smoothly. I would have given 5-stars but for one thing the cleanliness of the house on move in day inside and outside was not good.

If I could give negative points, I would put -5 points...From the beginning all the process have been a nightmare...The sale representative was completely unprofessional, I didn't receive any information from her except to the closing day when She was pushing me to sign the closing agreement but the house wasn't ready yet (No Gas meter, so we couldn't test the range, water heater and dryer). Then, during the final walk-thru we discover at least 20 issues that needs to be fixed before the closing date, but they didn't do it. Now, I request a warranty services because a couple issues in my house but It was a nightmare as well. I wouldn't recommend to a friend or family buy a Lennar House in this moment. I have gotten the worst service in my life. ... More

Bathroom shower tile horribly done. Every door way is not square. Carpet was installed with gaps in the carpet pad. Drywall finish poorly done in various areas. Paint overspray on cabinets. Damaged cabinets installed. Trim work done incorrectly. Exterior was left with siding shims in place. Areas left painted.

Lennar has made the home building/buying process go very smoothly overall. The sales consultant was easy to work with and communicated well. The home was built on schedule and the home orientation procedure was excellent. Lennar has been very responsive to what few issues have come up since closing and move in.

I just purchased my home. The Home has a few nuisances but overall happy with the workmanship and especially how fast they are putting these houses up. The customer service after the closing is the problem. I cannot reach the service or get a call back from a trouble ticket. I put 3 trouble tickets and I might just have to fix those items myself. Leak in shower doors, empty grass spots and lights dangling from the ceiling.

We previously build a new construction home with another builder a few years ago so we were familiar with the overall process heading in. Our Lennar sales experience was good, but when it came to the construction team it was a different story. The primary construction manager that we were assigned, house issues / items aside, was very rude and unprofessional. This was very disappointing - especially considering customers are spending $800k. The quality of the material is okay, but the craftsmanship and installation is poor and careless. Felt like we had to fight, argue, and prove a point to add issues to “the list” to get addressed for repair / remediation. Need to drastically improve quality checks prior to customers pointing out issues and appoint qualified construction staff. They want their customers just to give up and deal with it on their own - and pay out of pocket. Poor oversight, follow-up, and setting proper expectations for your customers - especially going back to what you’re getting for your money. ... More

Clearly our home was not ready when we closed. In good faith we closed. Our patio took a while to fix, there was a leak in our bedroom that went undetected and there continue to be myriad issues that are detected but fixing has been mighty slow. The reason we picked new construction is we wouldn't face issues like this but we continue to run into problems. We are disappointed.

This is my first time home owner and I loved the entire process of my home getting build. There were few glitches during the entire cycle. But I guess after sales, maintenance team specifically Kevin is awesome. He takes care and understand the real concern and helps residents get solution easily and effectively. Kevin is the only reason I have gained confidence in Lennar homes because whatever open issue were after move-in, he is helping us knocking off one by one.

Everything was awesome.The neighborhood is a excellent place to live.

Lennar is a large company and grew to that size by being forward-looking and developing systems and processes to accomplish home-building and selling to satisfy the majority of their customers. Besides meeting local codes and working within a difficult economy and supply chain, they manage to accomplish this while keeping their prices in line and delivering a home in a reasonable timeframe. Having said all that, I am 95% satisfied with my new home. The floor plan I chose is time-tested and made with decent quality materials and components for the most part. Minor items like the dishwasher, carpeting and paint can be upgraded by the homeowner later to their own tastes as I did. The major components (HVAC, electrical, framing, roof) are all excellent. And I have no worries as a buyer because of their 1-2-10 warranty. Lennar has an excellent system and staff to address minor warranty issues for new homeowners and they do follow-up and make sure things are right. As with all large companies, the quality of their product depends on individuals. Most of the Lennar employees (not all) that I dealt with are very at their job and do focus on taking care of the customer. I WOULD recommend them to family and friends. ... More

Everyone has been very friendly and responsive and reasonable. They genuinely want us to love our new home. And we do!

The house is great and the process was relatively painless.

The communication during sales and construction were very good. The closing experience was not good.

From the sales staff to the construction manager to the post closing customer care rep, all have been very helpful, professional and responsive to our needs. I would highly recommend buying a LENNAR home.

Great experience, patience is required for a new build. First time buying a newly built home.

Had a lovely, attentive, and thorough homebuying experience with Hyatt and would highly recommend him. The only detail I’d call out is I didn’t learn about the required solar lease/purchase until I had already made a purchase decision. If you appreciate detail you may have a frustrating first few weeks (maybe months) trying to get issues fixed. Missing network outlet, subfloor squeaks, sheetrock mud embedded in carpet fibers, broken shower tile, uneven tile, broken recirc light and the list goes on. I am still working through tickets that have been open for over a month. If you buy with Lennar be sure to be as thorough as you can on pre-close walkthrough. They say there’s no need to worry because you have a year warranty if you don’t catch something, but if you don’t they lose incentive to fix it in a timely manner and you will be left managing open tickets when you’re in the home. With that said the price the price paid made this a great value and I don’t regret the decision at all - would do it again. I appreciate the features included in the home even if I don’t use them all. ... More

My home buying process was a complete nightmare. Initially the process was quite easy, but as we were getting closer to close escrow, there were a LOT of mistakes made on Lennar's end, lack of communication, and extremely inefficient. The quality of materials used was not the best, and the workmanship was poor. Even when I caught issues that needed to be fixed during the walkthrough, there were several items that were never fixed and I either had to fix them myself or go through the complaint process which prolonged even more. I would not recommend Lennar to purchase a home.

Overall, I am happy with my home. My salesperson Matt was awesome - he went above and beyond before and after the sale to ensure my needs were addressed. There were definitely some corners cut and some of the materials were on the cheap side, but I would surmise this would be true of any large corporate builder. I did not have the best communication from the construction manager, which impacted the level of trust I had in the work and quality. Since closing, the Lennar team has been very helpful and responsive to identified issues and have addressed them in a timely manner. I wish greater attention had been paid to community landscaping in the builder's plan, as our section has minimal landscaping to beautify and add to privacy between lots. But all in all, I am happy with my home! ... More

Overall experience was good heidi at lennar mgt and Jordan were outstanding Biggest complaint is the lack of paying attention to details. Paint overall was less than satisfactory Railing finish work was sloppy . In both cases more care was needed to provide a better finished product. Carpentry was satisfactory but again little things like sanding mitered edges before painting are things you just expect to be done Perhaps a review of subs is in order Second lennar purchase so pleased with the builder but expect more quality finish work given the price point