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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21903 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21903 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar representatives were professional and attentive to questions.

  • Ross Y.
  • Verified Homebuyer
  • November 22, 2022
  • Erie, CO

Experience was positive. Response to questions and concerns were answered promptly and thoroughly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Details Matter

  • Anonymous
  • Verified Homebuyer
  • November 22, 2022
  • Frederick, MD

This is my first time buying a Lennar home and the expensive has been an interesting one from the purchase until now I have no details that matter in building a home are lacking in some areas by comparison to other homes I have purchased. It’s the quality of value of a quantity and the quality of some of the items in the home aren’t up to par for the price of home that I have for instance there are some windows that I noticed that are drafts in the windows and condensation has appeared in many areas.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

It was really fast and they’re reliable

  • SEGUN I.
  • Verified Homebuyer
  • November 22, 2022
  • Danville, IN

I wasn’t expecting we gonna move in at the date given to us, but Lennar did

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Friendly community

  • Annette T.
  • Verified Homebuyer
  • November 22, 2022
  • Winchester, CA

The walk through would best be done after move in...overwhelming before. Retention of info would make sense after becoming familiar. Front yard landscape is unappealing. Warn new buyers untrustworthy solicitors seeking landscape, concrete jobs.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar Title

  • Kalyn C.
  • Verified Homebuyer
  • November 22, 2022
  • New Caney, TX

It was the best experience my loan officer Josh was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very satisfied.

  • Teresa Z.
  • Verified Homebuyer
  • November 22, 2022
  • Mooresville, NC

I had very pleasant experience watching my house being built. Personnel was very helpful trough the process. They responded to my questions. I was getting videos regularly showing progress of my house being built.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Awesome Attention to Detail

  • Samuel S.
  • Verified Homebuyer
  • November 22, 2022
  • Forest Grove, OR

From the initial walkthrough, all the way until the contract was closed, the entire Lennar Team was attentive and very informative - which to new homebuyers is extremely important. Everyone had answers that helped reassure some of the concerns we had, and for that, we are truly grateful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible

  • Christopher M.
  • Verified Homebuyer
  • November 22, 2022
  • Osseo, MN

From delays all the way through the entire build. The The craftsmanship is terrible they’ve had to replace a couple of doors four times inside my house still haven’t got it right the trim work is uneven there’s painting is terrible the ceiling looks terrible all the way through have failed on this entire build on top of that The project manager/corporate lennar I don’t know who can’t figure out how to get mail to our mailbox post office says they have no idea which mailbox is ours so it’s just a terrible terrible experience I will tell everyone to never buy lennar

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

Just ok.

  • Stephen F.
  • Verified Homebuyer
  • November 22, 2022
  • Myrtle Beach, SC

We had some issues with chipped cabinets. Not the best quality. So far they have been good with resolving. Didn’t find inside up to My standard in cleaning. Our garage floor was not clean. Some neighbors the cleaning staff hosed down. Not ours. Little disappointed with all the garbage, cans , bottles all around from construction. Construction should have pails to throw their garbage in instead of throwing on ground. Great neighbors took the initiative to clean out pond. It should have been done by cleaning staff.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Excellent customer support

  • Helizangela P.
  • Verified Homebuyer
  • November 22, 2022
  • Henderson, NV

Everyone so easy to deal with and responsive.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Contractors are paid but they don’t finish the job.

  • Marilyn D.
  • Verified Homebuyer
  • November 22, 2022
  • Littleton, CO

Our new home came with a thick coat of construction dust over everything. We had rust stains on our new shower pan bottoms, all the mirrors were still covered in stickers and filthy. Cabinets had wood chips and saw dust all over inside There had to of been no move-in clean. Lots of parts of it weren’t finished yet and we had to constantly check in about the contractors coming back and finishing their work. There is barely enough paint on the walls to cover the texture. If you need to wash anything off then immediately the paint is gone. Lots of dings and scrapes and things that never were ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Highly Satisfied

  • Thiago S.
  • Verified Homebuyer
  • November 22, 2022
  • Chanhassen, MN

My wife and I have already done quite a few remodels and had to deal with different contractors and juggle with so many moving pieces and selections. This time we decided to trust an experienced builder to build our home and minimize all the stress. Its was a great choice to go with Lennar all in. Selection process was kept objective and easy to navigate through the options. Dealing with the mortgage part was very informative and all our questions were answered. Through out the construction we were kept informed of the progress and the final product is our dream home in a fantastic ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Go Lennar!!

  • Rafael P.
  • Verified Homebuyer
  • November 22, 2022
  • Bulverde, TX

The entire home buying experience with Lennar definitely exceeded our expectations. The process was very streamlined. Our loan officer always communicated with us very promptly. Lennar homes gave us a lot of bang for our buck. We had previously been interested in a home from another builder, for almost the same price. With Lennar, we got all the bells and whistles that would have cost extra with the other builder. We are very satisfied in our new home! Go Lennar!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Multiple delays and lack of communication

  • Anonymous
  • Verified Homebuyer
  • November 22, 2022
  • Converse, TX

Multiple delays with construction, appliances and closing. No communication with home buyer. Sales, construction, loan officers & closing don't communicate with each other. Don't respond to phone calls, texts or emails.

Lennar responded:
Hi, thank you for sharing your feedback. We truly apologize for the frustrations you have experienced and outlined above due to delays in construction, appliances and closing, as well as lack of communication within the team and with you as the homeowner. Please send us an email outlining the specific outstanding issues in which we could provide some follow-up, at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Palacios

  • Melani P.
  • Verified Homebuyer
  • November 22, 2022
  • Lake Forest, CA

Have closed escrow 2 months ago but until now Ge dishwasher hasnt worked. Garage doors are 2 different appearance , “temporary garage doors” according to them but theyndont know when new garage doors will come. Too loud noise from hallway bathrooms , told my kids not to shower after 9 as it is like in wall the water sound. I think needs more insulation. I really regretted that i bought it at this price and comes with a lot of issues. And refrigerator door is uneven and and rough metal sticking out of water dispenser , all was requested as service but nothing happening. 2 months ! This is my ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Precious

  • Bosede I.
  • Verified Homebuyer
  • November 22, 2022
  • Danville, IN

They're no 1 that will provide all what you need in your new home without adding another extra amount, they are also good in prices

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Construction repair issues

  • Sandra T.
  • Verified Homebuyer
  • November 22, 2022
  • Little River, SC

The purchasing process including using Lennar mortgage was wonderful. My issues began when I closed before a few things were repaired and almost 2 months later I still have issues that haven’t been addressed. My contact was moved before the issues were resolved and customer service has stepped in to try to help. I am super frustrated at the communication post sale. I was not shown how anything worked in my walkthrough nor was I given any information. My precious new construction purchase was much better post sale. I am at this time confused as to who to go to for what and am frustrated ...

Total Score 5


Quality 4

Trustworthiness 3

Responsiveness 2

Purchase and quality

  • William V.
  • Verified Homebuyer
  • November 22, 2022
  • Little River, SC

The agent handling our purchase, Danette, was excellent. She was very responsive and handled our needs very professionally. The house has an excellent floor plan and lot. However, no quality assurance of the work was performed. The house should not have passed occupancy inspection due to no water to the kitchen through the hot water line. A closet door was a single, instead of a double door per the house plan. Cabinet doors were poorly aligned. Guest bath vanity drawers did not close due to improperly placed water line. Garage door did not align with pavement, resulting in a gap. ...

Lennar responded:
Hi William, and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If anything is outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Good Experience

  • Mark M.
  • Verified Homebuyer
  • November 22, 2022
  • Puyallup, WA

Good home. Great value for the money. Buying a home involves lots of paperwork. Would have been good to have a dashboard to track every document and its current status. Sometimes the Lennar portal didn't have things up to date. Construction finishes were not as clean as in past purchases with other builders. Cabinet alignment off. Dishwasher install improperly done. Construction equipment oil stains still on sidewalk. Cabling for internet. Took a month to get internet installed due to builder decisions. Home is beautiful. Like the floorplan.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent service

  • Malaika T.
  • Verified Homebuyer
  • November 22, 2022
  • Riverview, FL

Everyone from the first contact to the last contact and even after signing has been tremendously helpful and made the home ownership process super easy. Everyone was timely with their response to address concerns and any issues that arise. I'm greatful to have chosen Lennar for this new home journey!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience with info provided beforehand

  • Rod L.
  • Verified Homebuyer
  • November 22, 2022
  • Clovis, CA

Very helpful people from beginning to finish.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Byimg a lennar’s home is a great experience !

  • Betty D.
  • Verified Homebuyer
  • November 22, 2022
  • Haines City, FL

I am first home buyer with no knowledge of procedures or process. With Lennar,its simple, easy and transparent. My home consultant Felipe walked me through all phases of construction, right from signing to move-in. I am pleased with the quality and materials. The customer care is very responsive till the issues get closed. I am very happy with my choice of Lennar as "Everything is Included". And I love the smart house accessories that Lennar provided to all of their smart home communities .

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Meh

  • Jasmin C.
  • Verified Homebuyer
  • November 22, 2022
  • Lakeland, FL

I am really upset that yall gave all our neighbors a welcome sign and red carper and we gone none. This was my first time buying a home and that actually made me sad and unwelcome

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Lennar Homes

  • Daniel L.
  • Verified Homebuyer
  • November 22, 2022
  • Durham, NC

My wife and I appreciate the Lennar community of Fendol Farms with its design and layout. We had a wonderful purchasing experience with the selling agent Matt and Lender Kaiser. Overall, we are please with the home; however, we are disappointed (and still disappointed) with certain aspects of construction that to this date have not been addressed. These issues were brought up at Orientation; at the Walk-Through; after closing; and with the Warranty Department. Had these issues been addressed in a timely fashion, the overall homebuying experience would had been great.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

not satisfied

  • Ameen H.
  • Verified Homebuyer
  • November 22, 2022
  • Scottdale, GA

Lots of sloppy job done. finished product is not up to the standard. I had to hire handyman to finish touchups needed. The home is not built with love. lousy paint job, imperfections in drywall, baseboards are not aligned with the floor properly. etc.

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 2

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