Lennar Reviews

Many issues with my house they have yet to fix. How can then sell a home with a broken items and let you move in? This is ridiculous

We keep finding staples in the carpet, and my kids have bloody toes from stepping on them. They did fix everything we pointed out during the walkthrough except the carpets. The carpets are stained, and we can't do anything about it. They force HOA, and the company they use is garbage and think that they own our houses and our community. Associa is sucks. We did have a warranty claim, and they got it fixed quickly. They built the houses too fast.

From the day we signed our loan docs to our roof leaking. It’s been a journey from day one. We can only hope that the worst is behind us.

Could not make walk through, tried a zoom walk through however lack of internet did not allow that. Therfore we were quite surprised on move in day. Doors were unlocked missing items from within the home washer & dryer not hooked up. House was never cleaned very good, water to refrigerator not hooked up, dish washer did not work and it took three times over a month to get it working. Paint on 90% of all wall plates. And when we tried addressing these issue we were told it's now a warranty issue. Therfore not a very good experience to start out.

Coming from outside tn prices are a little higher here. I expected more quality. Workmanship not very good. One of my walls - actual framing and drywall looked terrible - was fixed to be ok. Electrical some not finished. The finish work not good. Need them to come back for many things which hopefully eventually will get done. I feel no pride taken in making sure things are done and done to completion. Builders have not made sure mail delivery is available - have been here going on 3 months making very inconvenient to get mail in a timely fashion. Told would prob be done in a week or two several times. The yard looked half alive when I moved in hopefully will take bushes a couple did not make it ... More

Lennar does not offer options or upgrades which was very disappointing for me. Lennar wants me to buy what they offer which is pretty much its standard plan but added $10K to my purchase price vs the one that was released a week ago from my lot. Very greedy developer in my opinion. Lennar wants homebuyers to just eat up what they offer and tear their new home down if they want a different backsplash or paint color. Lennar shoves into new VIPs throats selections made by the previous VIPs (who backed out) for interior color, cabinets, carpet, flooring even if the lot has not started construction. The VIP who saved the day was left without any voice at all regarding her new house. Supposedly, you are to make homebuyers happy. But no! I had to eat everything up since my house in CA already sold and I need a new house in Graham quick. If KB has developments in Graham, I would have run to them in a jiffy. Then initial installation of ceiling and floor vent filters are not done. I was told those are maintenance items. Maintenance is to keep them maintained so there should be filters there to begin with to maintain them. Ceramic tiles are not sealed. Same explanation was given. Again, to maintain something, it should exist first. You make the homebuying experience frustrating and more stressful. It is already stressful to sell, move out, move in and you made sure we have to worry about air filters, about sealing bathroom tiles before we can even use them. I was experiencing breathing issues when I moved in. I was finding debris around floor vents. That was when I found out there were no filters, so dust and debris were being blown all over the inside of the house due to absence of vent filters. During orientation, I was told filters are to be replaced every few months. I was not told there would be no filters to replace unless I put them in. The duct openings all around the house are of different shapes and sizes. What filters do I buy?? Then, up to now, I cannot use the master shower stall since I could not seal the tiles yet. Thank you, Lennar. Sales and finance group are very knowledgeable, efficient, friendly and professional. Title, however, almost screwed up my close. Title knew from the very start I was separated, and I submitted for the Title to be in my Revocable Trust's name. I submitted a copy of the Trust Agreement on the website. 2.5 months before expected closing sate. A couple of days prior to close, I was asked for Quit Claim from my separated husband, something I could not possibly conform to since I was not in communication with my separated husband. I called the cops on my husband for threatening me. Anyway, finance was quick to resolve the issue since Lennar already have a copy of my husband's Interspousal Transfer early on. Your customer service rep is not trustworthy. She lied about things that are supposed to be Lennar's responsibility and about what was said and arranged. She is nice and all but to make her job easy and also to cover for her mistakes she lied about stuff. She would say things like: Oh, that is just how that is done or that is just how it is. Turned out not true because construction fixed them. I was never sent email on actual timeline for closing except the very first one (with TBD dates). I was told it will be re-sent but it never happened. She would ask me to sign docs stating all walk-through items were completed before they were actually completed, with the promise she would make sure they were done. But some items were actually never done and I had to argue about them to get them done since I was naive to believe and sign docs before they were done. Nails in wood staircase handles should never be filled with grout or caulked but should be filled with wood fillers. Yours are very unsightly. Anyway, I still have a lot to do to enjoy the house you built, which I bought. ... More

It takes one bad apple… Overall, I think Lennar is a good builder. Craftmanship/workmanship and material are least to be desired. Sales is good. Finance portion, amazing. Closing process, amazing. Warranty, so far so good (but not perfect). The foreman, I never met in person, let me just say I am glad I did not - one phone conversation is all the disrespect that I can take as home buyer.

Lack of communication and empathy from Sales team (Joe in particular), with Concierge and also with Mortgage and title. Building Team (Jose). Grateful for Mickey (Mortgage) - He went above and beyond to regain my trust and satisfaction after disappointment with Joe (Saleperson) and mortgage officer. Building Team (Jose) is excellent and extremely responsive. Closing was done remote, no excitement from Lennar Team when pick up house key at the end. No one has offer for us to take pictures, had to ask if it was ok. No engagement with new homeowner, it was very transactional.

solar company was imposed on buyers. not very responsive solar company. the panels were already muddy at the time of move-in. build quality in average, not upto the brand name "LENNAR". window installation was average. overall average. buying experience was not the best. had to follow up on the next steps multiple times. no one from lennar provided a clear roadmap of things that would take place before closing and the procedures. everything was a on-the-go task to be sorted with out prior anticipation due to lack of information on the closing procedures. coyotes and squirrels roam around a lot causing inconvenience. ... More

The initial experience was good. The sales rep was very nice and seemed to be knowledgable. I went through Lennar mortgage. My loan officer was terrible. I had problems communicating with him. He was not responsive and I actually lost out on a lower mortgage rate because it took him three days to respond to me regarding the mortgage rates. The project manager was okay. It wasnt until I was in and had to put in a warrenty claim that I realized I was never given the sticker that gives the information needed for claims. I emailed the project manager and he said that he had been low on stickers so I didnt get one. He said he would drop one off but never did. Thank goodness for neighbors. The claim had to do with my HVAC. When the HVAC company came in they informed me there was splits in the duct work. Something was never sealed and the had to put more duct tape around existing duct work. I dont know how it passed inspection. As far as quality in workmanship. At first glance it looks okay but when you actually get in and clean you can see its not great. The fact I was told had to seal tile in the shower myself is a bit ridiculous. I feel that the house should be move in ready. I probably would not buy from Lennar again or even recommend a Lennar home. ... More

We HIGHLY recommend that you do NOT try and go with the insurance agency that Lennar recommend. Lennar Insurance Agency. They were rude, would not return texts or phone calls and would not insure us unless we paid for a full home inspection even though if was a brand new build and we found this out on the day that we closed. So We were without insurance for a few days because we had to find a local insurance agent (we are not from the area so we had NO idea where to get I insurance) We did enjoy working with our rep that sold us the house.

I chose Lennar because of their reputation and floorplan. I am however disappointed in some of the workmanship that is sloppy. Their customer service department is unapproachable except by email. There is no one who could answer a quick question or refer a client to documentation regarding an issue.

We bought a house is all I can say. The craftsmanship is not there. The Sheetrock and painting is the worst I’ve seen. The paint should be considered as primer and the house really needed painting. If this was my primary home, I would definitely be upset with the overall quality. All I can say is…..we bought a house and there’s nothing extravagant about it. I would definitely never use their mortgage and probably never consider their homes

I bought the house last August and there was a problem with the floor of the house. We are in November and still waiting for a solution

Get a home inspection !!! There were some issues for sure. House was delivered with blue tape on walls, unfinished work… These houses are slammed together as fast as possible. Very rough around the edges and lots of corners cut. The sales team made statements that were not true and very quickly the “plans changed”. The appeal is the price for a new home vs what the market is for an older home. It’s a tough economy so buying a new home is very appealing. New != quality, so take that with a grain of salt. The construction managers all tell conflicting information to different homeowners. ... More

Unfortunately I'm a furniture maker so workmanship and overall quality are very visible to me. Here's what I got for $800K: No handles on cabinetry, flat paint or primer used only, No soft close hinges or drawer guides, one hose bib and a front yard that was supposedly "carefully" designed and looks cheap as heck. Amazing that I'm looking for painters to redo the interior.

Overall just OK in our opinion. SO MANY layers of people involved in this purchase. We never knew who was doing what or when. Not sure Lennar did either for that matter. Still have things to complete that were told would be done. It appears that they are in a big hurry to get out of this development and on to the next, so we’re getting short changed. Hope that isn’t the case!

I would love to give Lennar 5 stars but my experience over several months with “one bad apple” sales agent Monica left Such a bad taste. I hope that if you chose to Buy Lennar you have a better sales experience because once you get to work with builder Justin and Tom they give you a 5 star experience. Quality should be their last names.

The workers hired to build the home were not craftsman. I've been around master carpenters and furniture makers all of my life and they would not have hired the workers that built my new home. The finish work is disappointing.

Rush to closing, home was not really ready. Response for repairs has been good.

The home provides good value for the price paid. The person I had for warranty issues did a GOOD job. However, other owners have had difficulty getting other point persons for warranty issues such as serious electrical issues to respond at all. The HOA, which is in charge of community concerns such as irrigation for new plantings, is close to unreachable. No phone calls to the HOA are answered: they go directly to voicemail. Phone calls are often left unreturned. It takes close to a month to get the HOA to approve or disapprove of home improvement plans such as having your lanai screened. Requirements for improvement plans were not accurately communicated to the owner when initially requested, leading to a rejection of the owner's application. Communication with the HOA is poor to non-existent. ... More

I am not technologically sophisticated. I have found reporting and following up confusing, frustrating, and non-productive. There also were an exorbitant number of problems.

Lennar offered more incentives to purchase a home than any other builder in the area. They were also flexible with me as I did my due diligence. A few items for feedback. The construction manager came off a bit rude while walking through the home the first and second time. My thoughts are some more professional communication skills.

Lennar forced us to close during a hurricane. The home wasn’t finished and their own punch lists were not completed. Rush rush rush to meet theor month end quota.

Our initial encounter with an agent was good, stayed on top of things communicated well with us. It was by happenstance that we learned that our agent quit and it was obvious the replacement was less than thrilled to take over our sale. I now understand this agent has been less than supportive of other clients whom was their first point of contact rather than an inherited client. Finger pointing and zero accountability for jobs not done in a timely manner or of good quality was chronic. Value.... appliances were at entry level and with the investment would have liked better quality. 2 weeks into our home we purchased a new dishwasher. Went to pull out the unit and all pieces are plastic and no insullation.... with a house full of tile.... no surprise the noise was horrible when it ran. Sad to have to spend additional money to get what I feel should have been better quality up front. Communication between agent, lender, title company and site manager between each other was lacking in serious way. To find out the closing was bumped by an email rather than any representative from lennar is unprofessional. Especially when the emailed communication was not sent to us until late afternoon and people had already left for the day. Too much oversight and as more and more houses go up in the rate they are, there will likely be many more issues for future buyers if this doesn't get under control. This is not our first lennar home. We knew what to expect on some of the warranty stuff but we were not prepared for the treatment we got from our 2nd agent and the lack of accuracy of why delays were caused to move closing dates. If there are too many jobs for one manager to adequately cover, hire more people. We like our house. We love location. We are okay.... just disappointed with the building process this time. At this time it would be challenging to recommend lennar. I'm fortunate to have a husband that is handy in construction so immediate fixes that needed to happen he did.... couldn't afford to wait weeks as it related to irrigation and leaking sprinkler heads and valves that were brought to the attention prior to closing. Still waiting for sod replacement. Had they waited to place the landscaping AFTER the water meter was hooked up it would have prevented the grass from dying before we even closed. All of which we were promised would be resolved. Rest of the walk thru work has been completed aside from one thing. So I do appreciate that Again, we believed we went into the purchase with our eyes open but was not anticipating the challenges we were met with. I hope this review is met with the intent I meant. I hope for change on things so that future buyers can provide rave reviews. It is much more enjoyable to share positive thoughts. ... More