Lennar Reviews

We purchased a home in the village with a closing date of sept 15. Ashley was our sales person and was absolutely wonderful! The house had many issue on closing date that was supposed to be repaired before closing. We did a walk through the day of closing, with an extensive list.....2 weeks later nothing repaired, scheduled or communicated. I sent another email requesting communication. The warranty team followed up. Ken, Isaiah, and Hillary came by for another list. FINALLY, we have forward traction! I am hopeful things will be completed, moral of the story.........construction team is horrible, warranty team is awesome! ... More

workmanship is awful. the home was not buil to to the specs given to me at purchase. no crown molding- no gutters as stated in the spec sheet

Is a nice place love it

Jonas took care of us during the entire process. He made us felt VIP customers since day one.

I love it thanks

It was shared with us that our closing date was moved up due to Lennar’s goal to have 12 homes completed for the quarter. As a consequence, the home was not prepared for the final walk through due to incomplete or poorly completed work. Our realtor had to intervene on our behalf several times to ensure we were sold a home safe enough for occupancy. Paint was on the carpet, dirt from construction was everywhere in the home, the garage was not placed correctly on the track and still remains the same more than 30 days from time of closing, outlet coverings were missing, miscellaneous extra hardware was left in drawers, there were numerous holes in the walls with visible spider webs and ants crawling out. There is still construction underway and a worker threw the protective paint covering from the adjacent house onto our fence. We informed the on-site manager and more than a week later, the paint remains on our fence. This by far has been my most house buying experience. ... More

They did not kept their promises and I ended up buying rates down and spend more in the closing. Do not recommended using Lennar mortgage.

Lack of workmanship is overwhelming. My laundry room ceiling is unfinished because they installed the AC unit before finishing the ceiling. Now I’m being told they can no longer do anything about it. Some of the numerous items on the punch list were not completed before closing and now I’m expected to oversee the completion. All that was needed was a Certificate of Completion to make us close. Our unit was in no way ready at closing and feel that Lennar took advantage of the situation.

Everyone has been very good with answering all my concerns

All Lennar Homes should be consistent. Homes should not lack what was stated when purchasing. Promises not keep.

I closed on my home and a couple months later, several repairs have not been taken care of despite multiple communication with various staff who basically bounce you around.

The home I got was absolutely not ready even 4 days before the closing date, and even after closing there were a bunch of details to iron out, garage door wouldn’t open, poor paint job, huge stains on the floor. Lack of coordination since at no point was I given a key or code to enter my home, and was never told where to get the mail keys

I was waiting for this review to come to my email because I have a lot to say about Lennar. First off, during the building process we noticed that there was a "water leak" that was seeping and noticeable in our drywall. Lennar said not to worry and did nothing but touch it up with paint. The craftsmanship around the edges on doors and walls is very poor especially with the fact that it is a BRAND NEW home for the price we are paying. During construction we were told that we were not allowed to come see the progress on our home without a lennar employee, We scheduled a visit 3 times with our sales person to come out with us and NOT a single time did they follow through with that and we walked our home alone. Lastly, we were just supposed to have our 30 day paint touch up meeting with the customer cares team. I had to take off of work for this day to make sure someone was home. No one ever showed up to my home and I was very disappointed in this because I made time for them, but they never have made time for me. I will do my paint touch ups myself. I would never buy a used or new lennar home again and will never reccomend lennar to a friend. If I could put 0 stars on some ratings, I would. ... More

One should talk to some longer term homeowners to get a good sense of the Lennar building and buying experience. Communication on the closing date was truly lacking and if we didn't call we wouldn't know. The attention to detail of the inside final product didn't show much attention to detail by the people performing it. Their stable of subcontractors do not pay attention to the details that new home buyer expects for the price being paid. Follow up since closing with the warranty group has been satisfactory to date. Sometimes we have had the same group in more than once. We are getting through that phase now slowly but surely. ... More

Double check and get items repaired and/or fixed prior to closing.

The home buying experience with Lennar was not great. We were left to ourselves for pretty much the entire process. On our orientation our Lennar Representative was kind and provided a lot of information but we were never welcomed on site to receive our keys. We were told to just pick up the keys in the lockbox outside our house. It was very impersonal. We did not feel cared or valued. To make matters worse, we have struggled with appliances, paint, carpet issues, and dry wall. Our fridge was installed incorrectly and we were unable to use the water dispenser until two weeks after move in. Our oven still does not work and we have lived in the house for a month without using the oven even once. Carpeting in the owners suite closet with installed without padding and painting on baseboards underneath cabinets was not completed entirely. For the price of the home and this being a Lennar home known to have prestigious background, I have been greatly disappointed. ... More

Very easy to deal with. Ronnie was our sales rep and she was awesome.

I felt I wasn't fairly treated.

Rafael was the most horrible salesman ever. He wasn't attentive to our needs at all and we felt left out during the process of getting our loan.

The worst experience one can have, bought this house for more than $1M and the quality of the house is extremely low. The customer service and warranty services are disaster, vendors takes months and months to even address the issues those have posted even prior to closing the escrow. I have purchased houses through other builders and I could see a big difference in the quality. If you can't make it right in the first place then at least try to be customer obsession and insisting on the higher standard but providing great customer service to make it out as warranties. Call me if you really wanna to know more to improve ... More

Most of the process with Lennar was reasonable, but my closing was rushed as the home was not actually ready for the scheduled closing. In fact during the final walkthrough on the day of closing they had still not installed appliances. Because everything was not quite ready for closing the final punchlist had about 50 items that needed to be addressed. After closing it has been a challenge getting the contractors to complete the items. It is now 2 months after closing, and more than half the list has still not been addressed. Of the items completed many of them I just decided to take care of myself since it seems nearly impossible to get some of the contractors out to finish up. ... More

Great service all around from start to finish

Not responsive to issues and ignores problems

Not a good experience. Can’t really be trusted

Not a happy experience for my first new home.