Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21903 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
All the response to questions never happened, we still have a lot of blue tape all over. They painted over the gouge on the bug built in dispenser outside. We had to go to far up the Corporate ladder to get things done.
- The T.
- Verified Homebuyer
- October 25, 2022
- Lakewood Ranch, FL
The house stood thru the hurricane. The quality of work is terrible. The reason the walls are textured is to hide imperfections and not mud and sand. There are dips and ruts. I like the neighbors and surroundings. Lennar does not look at the home form the inside as a home owner and how things work. The driveway has no sub barrier so grass continuously grows thru. There was so much blue tape warranty said this is construction things not post close warranty.
Lennar responded:
Hello and thank you for your comments. We are sorry to hear about your experience. If there are any outstanding issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Experience
- Lisa K.
- Verified Homebuyer
- October 25, 2022
- Hanford, CA
I've owned several homes over the years but have never brought a new home before - everyone from Lennar made the process seamless and easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not too good
- Michial H.
- Verified Homebuyer
- October 25, 2022
- Pensacola, FL
The agent on site nice, but, she is supposed to be. That is the best and only best thing which can be said for the whole experience with Lennar. As far as the mortgage experience is concerned, if it were not for the incentives used I would not have used them. As to the subcontractors used, if they worked for me they would have to get better real quick or find another line of work. Subcontractors work rating is fair too poor and that can be appealed from floor, to ceiling, to outside.
Lennar responded:
Hi Michial, thank you for your comments. We are sorry to hear about your experience. If there are any outstanding issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Kyle has been slow...Charlie has been awesome. He saw front door needed fixed before I did .Had it done immediately
- Aledia M.
- Verified Homebuyer
- October 25, 2022
- Spring Hill, TN
Yes I would refer folks to Lennar
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Terrible Buying Experience
- Anonymous
- Verified Homebuyer
- October 25, 2022
- Henderson, NV
Buying a home from Lennar has been a terrible experience. The quality of the home is not good and customer support from Lennar has been awful.
Lennar responded:
Hi, thank you for your comments. We are sorry to hear about issues with the quality of the home and lack of customer support. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
None
- David V.
- Verified Homebuyer
- October 25, 2022
- Punta Gorda, FL
Worst buying experience of my life. I wish I could point to one positive aspect but I cannot. Customer service at this organization is nonexistent!
Lennar responded:
Hi David, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Worst home and home buying experience ever
- Alyssa G.
- Verified Homebuyer
- October 25, 2022
- New Braunfels, TX
This will be THE LAST time I ever buy a Lennar home and I will tell everyone who asks me, how crappy this house is. We basically only moved forward with the purchase because it was buy this house or be homeless. We pay so much money for a house that comes with the bare minimum. We don't even have a back yard water faucet and live facing a retention area. If that area ever caught fire, we have no way of helping contain that. No window screens, our home inspector was shocked with no screens. The door ways to the restrooms are not wheelchair accessible as they are so narrow. We live in TEXAS ...
Lennar responded:
Hi Alyssa , thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Easy from start to finish
- Anonymous
- Verified Homebuyer
- October 25, 2022
- Westfield, IN
Responsive and easy to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
the builder and problem solver were amazing!
- Anonymous
- Verified Homebuyer
- October 25, 2022
- Loveland, CO
even though we were hoping for a slightly higher quality of build, they did good and quickly agreed any issues we had- and did it in a kind, professional manner:)
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Unsatisfactory and disappointed with Lennar
- Mintu A.
- Verified Homebuyer
- October 25, 2022
- Lutz, FL
Even small basic request were not considered/ denied during construction process . Inspite of saying we will bear the cost for the materials.?for example drilling a hole in the kitchen tile prior to putting up tiles. It’s not easy for us to do it now and more expensive to break things open. We paid over the asking price, I wish Lennar rep was able to consider such small request… backyard grading is pathetic . We purchased the lot so that we have enough space for kids to play. With such poor grading and water getting stuck it’s not usable at all. The original date for closing was October to ...
Lennar responded:
Hello Mintu, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Workmanship
- Gary H.
- Verified Homebuyer
- October 25, 2022
- Bensalem, PA
There is no sound proofing between the ceiling and the neighbors floor above I hear everything that goes on upstairs!!!!! I made settlement in September 7th now I’m going to try and sell it hopefully no one reads this LOL !! It’s 2022 I shouldn’t be able to hear my neighbors upstairs. Lennar probably doesn’t care so here is your review
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
Glad we made the purchase, was not always smooth
- Morgan H.
- Verified Homebuyer
- October 25, 2022
- Redlands, CA
I’ll just say it this way, every delay and problem should not be blamed on supply chain. The process to get help for warranty feels like a tribunal. You have to prove and show the problem with your camera to customer service. They have a guy on site that can easily verify, why not use him? For us, they tore up our yard to finish construction of a wall and have not even repaired the yard yet. They didn’t discuss the size of the wall with us when we were directly impacted by it. (I think it’s is too tall) Our front yard trees look misplaced now because of the new wall. Should they be moved? ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Great experience thank you so much Lennar
- David D.
- Verified Homebuyer
- October 25, 2022
- Summerville, SC
Absolutely fantastic overall experience as a family with a first time home build!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home is
- Clarence S.
- Verified Homebuyer
- October 25, 2022
- Braselton, GA
You get what’s listed in the inventory. Other companies charge extra for everything beyond the a basics.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar Experience
- Laura S.
- Verified Homebuyer
- October 25, 2022
- Rosenberg, TX
Jose with Orientation is awesome!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar staff at Babcock Ranch terrific; construction crew not so much
- Anonymous
- Verified Homebuyer
- October 25, 2022
- Punta Gorda, FL
Shawn with Lennar Backbock Ranch was terrific. We did feel a b it pressured to close when there were numerous items in the home that were not comnplete. 6 weeks later we are still trying to get this done.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Anonymous
- Anonymous
- Verified Homebuyer
- October 25, 2022
- Monroe Township, NJ
Not the same as previous communities built by Lennar.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Lennar
- Jason E.
- Verified Homebuyer
- October 25, 2022
- Gallatin, TN
Sales started strong and communications fell by they wayside. Updates were not timely or accurate. Having difficulty with the warranty issues we have reported, overall construction is good. Service seems to be our issue.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Barry
- Barry R.
- Verified Homebuyer
- October 25, 2022
- Rosenberg, TX
A lot of back splash from the paint and back door problems and landscaping problems water not draining properly
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Loving our new home
- Theodosia C.
- Verified Homebuyer
- October 25, 2022
- Summerville, SC
My husband and I recently brought a home in Lindera Preserve and had a great experience. Everyone from sales (Alvin), construction (Chip) and even during the underwriting (Rob) was very knowledgeable and helpful. We originally were going to go with a different lender but Lennar Mortgage was able to save us thousands in monthly payments and closing costs!!!! We have been in our home for a month with no major issues and we couldn’t be happier. There are a lot a bad review about Lennar in other states but we honestly didn’t have ANY ISSUES from contract to closing. This is not our forever home ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar experience
- Anonymous
- Verified Homebuyer
- October 25, 2022
- Wimauma, FL
The sales person was very good at selling/pushing the place. But I was not pleased at the amount of dishonesty that occurred during the entire process. From being dishonest about when closing would be, I to nobody showing up at my walk-through, to the change in my loan, type at the end of the process, All the way to several warranty items that have still not been completed. I.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Just horrible
- John K.
- Verified Homebuyer
- October 25, 2022
- Punta Gorda, FL
You have “ yes” us to death, but followed thru with nothing.
Lennar responded:
Hi John, thank you for your review. We are sorry you had not received the expected follow up on your requests. Please contact us with details of your outstanding home issues at corporatecustomercare@lennar.com so we can follow up with you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Home was delivered without being finished
- Luis G.
- Verified Homebuyer
- October 25, 2022
- Land O' Lakes, FL
Was pushed to close with the home with many pending issues that made the place not ready for move in. 2 months after closing and stilll many issues pending, There is no responsiveness from the Senior Construction Manager to cancel moleste items are n the punch list. Worst experience ever !
Lennar responded:
Hi Luis, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good
- Sufiyan R.
- Verified Homebuyer
- October 25, 2022
- Millsboro, DE
The quality of the materials could be better. The finishing could improve as they haven't done good finishing.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
no coordination at lennar very poor quality of materials
- Daniel H.
- Verified Homebuyer
- October 25, 2022
- Punta Gorda, FL
no coordination between lennar groups no quality of materials no quality of workmanship no communication to me i was lied to about what i would be receiving in my home would never recommend a lennar home!
Lennar responded:
Hello Daniel, and thank you for sharing your feedback. We are sorry to hear about the lack of coordination, quality, and communication during the home-buying experience that you describe. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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