Lennar Reviews

Just one word, the only good experience was the fantastic salesperson we had. Other than that everything else was and is hell. Construction is terrible, and warranty coverage is awful—very Bad Experience; the worst.

We closed on our home on August 30th with three pages of items that still needed to be done on our home. Now seven weeks later, we still have atleast 2 sheets of items still not complete. There has been very little follow up. I do work from home as an real estate appraiser and realtor, but I still have appointments and things I need to do. I have had to stay home atleast 10 days for people to come do things on my home. I have also had contractors knock on my door without any advance notice given at all. The post closing experience has been a disaster and a headache. The warranty department is a joke!! The quality is poor. I have even had the contractors from the warranty department tell me honestly certain areas of my house just looks ugly. If this is what you get from Lennar for $600K I will never give Lennar another dime of my money. We were a cash buyer and this was just a stepping stone for us to get into a home. We planned to go into on of Lennar's golf and country clubs, but they do not deserve my hard earned money. ... More

It is a beautiful house but it’s so cheaply made. The house was slapped together and I am spending 20+k on making things right. They don’t even seal tile, grout, or fencing. Paint job was terrible. Garage is unfinished. Have had recalled parts in our new house already. Hard to get anyone to respond and they act like concerns are an over reaction. Tell us those are minor things (yet those minor things cost a ton of money to fix and should be correct the first time when you’re paying 500k-1million+ for a house. Over all not worth the prices. It’ll make for a great rental home some day but def won’t be something I live in as a forever home. ... More

We had issue with the nails/staple sticking out and that was promptly fix. However, we reported the issue about the garage door paint which is not properly painted and also the host being outside the gate for the back yard. They’re still Otis taking and we’re almost here for 2 months

I owned a new Lennar home before back in 2007 that's why i bought again with you Lennar, but now the quality is worst than a KB home. You can hear any conversations from 3 walls separations, meaning, 3 walls of sound proofing and still you can hear. When you flush the toilet and you can hear the water going down the pipes, windows were installed crooked. Use a level for god sake! touch up with pain all wrong shins, flat when it suppose to be glossy and glossy when it supposed to be white. The team that suppose to fix things takes days to reply and weeks to schedule. Even the toilet paper holder was screwed in too close so paper can't roll freely and is stuck between the two connectors. The dining light is not center to the table, they center in the room not accounting the kitchen cabinets. The model home was not like this and when you speak up, they brush you off like you so crazy lunatic and you don't know what you are talking about. All I have to say, is look at your model home. Trim on all doors have holes and nails sticking out and little to no patching or sanding. Doors don't close correctly or can't close cause the latch was install incorrectly. They blame it on moisture and expansion of the house. Look I installed doors before, they were not installed properly. Gaps are crooked from top to bottom and the door was not leveled, that's why I doesn't close. They run the AC copper pipes behind the bedroom wall, where your head suppose to be when you sleep, great idea to give ur client brain cancer, and behind the main living room, where you suppose to install the TV. so when you mount the TV, very easy to drill thru those pipes causing a leak on the coolant. To me, the house was built from a builder that never build homes before. The washer hot and cold was installed backward, how can you mess this up? Its label cold and hot!. The Kitchen cabinet trim is off level and when they came to fix it, the guy didn't see anything wrong until I told him to put a level on it. Are they blind? the Kitchen cabinet shelves were not level again and we talking about 1"+ off, not a little bit. The microwave was installed crooked and no one can fix it because GE doesn't fix microwaves... We put a new dishwasher because the new dishwasher that came with it, didn't work and when they game to fix it, they say, oh its crooked so put some paper to the door can latch correctly. not to mention it had mold inside it and looked used. This is a brand new home.... Shall we continue? How about he AC condenser pipe that sticks on the side of house, makes the walk thru all white. You could have relocated to the back of the house or somewhere that it doesn't leave water stains on the main walkway. oh yes, the AC was not secure in the attic and they left all the panels open and it vibrates the whole ceiling, took them 2 weeks to come fix this. They also left the lights on the attic, we didn't find out until 3 weeks later, wasting electricity. The AC fans outside the home are super loud, they went with the cheapest quality available. The light outside the house was not install correctly and they glued it and now it came off. Seriously, you are going to glue a light fixture the wall? wow, I am speechless. Carpet was installed wrong. The foam underneath have high spots and low spots. This should be filled with product before placing the foam and carpet over it. again, the whole house was built by someone that doesn't give an F. same as the warranty team. they don't seem to care either. And last no touch up paint. Their excuse a baby drown on it so they no longer offer it. Wow I didn't know a baby could drown on a pint of paint... Must be some talented baby! The walls separating each home and the street is too low. There answer, its the correct height base on the grading of the home. Look, I can't see my neighbor across the street windows. and ours you can see 70%. that is not grading, you building to the minimum requirement that you can get away with to save money. oh did I mention I paid 700k for the home when 3 months later when it was closing time, the neighbor was selling for 600k. You made 100k in profit more that your average selling price, so go invest it back into ur clients. If I knew I was paying for a garbage home, I should have bought a KB home! and same money. ... More

I went into buying my first home with such excitement. After signing my papers and doing my first walk through of the home, i realized there were many repairs that needed to be done. Even then, i was still excited because i thought everything would be taken care of. As time went on and walk through after walk through, my excitement became less. The fixes were barely being done and i was being given the run around. After i received my keys, i kept submitting work orders. Shower drains were clogged by cement, bath tubs were cracked when installed, cabinets were installed and wood broke, backsplash was installed as if a kindergarten student installed them. It has been two months and i have barely had anything addressed. As a first time home buyer, this has severely disappointed me. I have since had people i know ask me about my experience because they were interested in buying a unit but i have told them to not buy with Lennar. It has only been a headache and a run around. ... More

We all know how crazy the market is right now, but our experience wasn’t great from the sales room, to Lenner mortgage, all the way to closing. No support after closing either.. We love our home, the location is perfect and pricing was decent (taking into consideration what the world is going through). Definitely feels like a “Too big of a company” where they no longer focus on service standards.

it was the worst experirnce I have ever had in purchasing a home.I have bought homes before and nothing like this I felt intimidated, the mortgage people the escrow people seemed mot to know whst they were doing making me do thingd over andover No more lennar forme!!!

Poor craftsmanship ! I purchased a scratch and dent house.

I was forced to close before house was finished properly. I had 100 different issue while was forced to close my house. Still today I am having issue from Frame to Appliance. Lennar is to learn of What is Quality of workmanship, Trustworthiness, value for the price paid and responsiveness to issues. I think People created this survey should work on the quality assurance field.

We have had solar not working and it’s been 6weeks. Nothing has been done from Lennar to help us with this. It’s been a frustrating experience

Lennar has been easy to deal with and any problems have been handled promptly

Poor response to issues and takes to long to find someone how can respond you hear excuses like is not my job I agree but you should know one who supposed to help I am very disappointed off your professional response

We moved in to our new home a couple of months ago and we absolutely love it. After the final walk thru there were a couple of things that needed to be fixed, but the Lennar customer support was helpful and fixed the problem quickly.

I had a horrible home-buying experience with Lennar and would never ever purchase anything from Lennar in my life for sure. Most of the Work was not quality work and customer service has been terrible with a lot of pending items on the day of closing and even 2 months after moving into the house. The sales representative has stopped taking calls. There was no cleaning or Welcome signs put up for my house and there were critical items like internet connection and mailboxes were not considered before closing homes for buyers. There were even lies which were told during home walkthrough because we were told that internet connections are all set up but we came to know from Spectrum that nothing was done and they took a month to do the set up. After closing, reps started saying that they are not responsible for these issues and there are other teams who work on the items internally, so they were simply taking off their responsibilities. I have more to say but cant type in so much ... More

Overall, we are pleased with our new home and the home buying process. the only down side was in an effort to meet quarterly numbers, the closing date was bumped up and finishing the home was rushed. As a result, the quality was diminished and expectations weren’t met.

Buying from Lennar is overall a good experience. But you have to be ready for a lot of warranty claimed after closing. Everyone from the sales department and warranty department is super friendly, responsive, and helpful. We had Omar as our sales rep, and he is always there helping us explaining the process of closing and tried his best to answer our concerns. Richard and John are our Wareanty manager, they are both very polite and friendly! Because the bad workmandahip of the home we had to call warranty pretty often, Richard and John never complained about the constant warranty claims but patiently helped us fixing all the problems one by one. For the service, we could gave a 5 star without thinking. They hire great people in the team providing excellent service. However the workmanship is pretty bad compare to our old home, a lot of problems need to be fixed after closing. If you are a first time home buyer and do not know much about fixing things yourself, you should think twice about buying Lennar. We understand there are always imperfections in every home, but as a new build all the imperfections makes our new home seems like a old home being renovated cheaply. One of the Toilets in Junior suite, the water tank cannot be stabilized, and we you touch is it is very loose. When we mentioned it at final walk through, the builder didn’t want to replace it, saying as long as it’s not leak, it should be fine, but our home inspector told us it might be a long term safety concern for whoever is yawing this toilet. Then a lot of in-wall areas was not being installed or caulked property. Like the main water valves frame is not aligned and in sloped angle, the washer faucet frame, dryer vent frame, and the Calle & wire box are super dirty and not fully insalled in the wall, they are loose and flying outside the wall, window glass break in 3 weeks after we close, and one of my fiends has leaking toilet the first day she moved in, and the home is very dirty with stains and marks on the walls and ceiling. All the little problems, if warranty doesn’t handle them, you have to fix them yourself. Just be ready to spend few weeks just to claim warranty and fix little issues on your own. Compare to our old home from centex and other homes in the same neighborhood, the Lennar’s workmanship of homes in this neighborhood is bad, of course because of that their price is also cheaper than the other builders for about 100K. So if you don’t mind claiming warranty and fixing thing on your own, I would say it’s a good buy. Then let’s talk about their loan department. If you take the loan from Lennar mortgage! Never accept VIrtual Closing!!! It’s completely a mess and you will have to pay more out of packet money on transaction fees! Even thou sometimes they want to push you to close early and want to close virtually! Don’t do it! They can push the closing date to a later day! The loan officiers are not really responsive compare to their sales and warranty department! A lot of time, they don’t respond unless they need something from you. And they don’t explain their processes very clearly, and we had to go to Omar to find out the details. Also for the virtual closing, you will have to do multiple fractions in order to finish all down payment and closing fees. And the single wire transfer transaction fee is more than purchasing a single cashier check! We though we had to do it so we did it. But my friend refused to do it, and just delayed the closing for like a date! So Don’t do the virtual closing! If it wasn’t for bad workmanship and not so pleasant loan and closing process, We would give Lennar a 5 star for their sales department and warranty services. The reason why we give 3 is because we took 1 star off from the bad workmanship that we have to claim warranty so often, and took another 1 star off for their loan department for not being so clear on the process and we had to pay more than usual transaction fees lol hope my experience helps you buying from Lennar! And happy home buying! ... More

This should have been an exciting and happy time but it wasn't. The quality of the work is horrible. The frames around my doors look worse than the home I live in for 30 years. We were rushed into closing on the house and there is paint on everything. The cupboards are a mess. My last home was a new build and looked nothing like this one. Shame on you Lennar for making this a stressful experience. You have no quality control.

I own 1 WCI home, 2 Lennar Veranda Homes, and a Terrace home under contract. My experience with WCI was great however, unfortunately, my experience with Lennar Veranda homes has been miserable, to say the least. I closed on one Bromelia in May and am still waiting for things to be taken care of. I have called and left multiple messages and I have sent several e-mails without any respose at all from Lennar. You guys are irresponsible and I can not recommend you to anybody.

If I have to start again, I will only buy ready to move in house. We were promised to close our house house on march and we got the house on September. They delay it for 6 months. Because of that we are paying $850 more every month. Key hand over process is lame. I am buying a house not a toy. They handover the key at outside of the garage and he/she left the welcome goodies bag on the floor. It was awful.

Average experience. Closed on a new construction home almost 2 months ago. Sales office wasn’t particularly great at communicating, nor was the loan officer and processor team. Lennar is building at a furious rate and likely running their staff into burnout but I am not a first time home buyer and felt better attended to in previous experiences, none with Lennar. I don’t have any glowing praise to offer. The 1 year warranty inspection will tell the true story of the build quality, which in Lindera does not have a stellar reputation thus far. They did hold to the closing schedule which I appreciate, and kept their word on the interest rate float down option. ... More

I knew coming into this that buying a house can be stressful but it definitely could be better with the right help. When i went to see the house Ana was good, however the second i was moved to lennar mortgage the nightmare began, the loan officer Wesley he eas good at the beginning, then there was a LOT of miscommunication, changes of information and to make it worse to be honest i felt i was gaslighted towards the end, putting me in a position where i had no choice but to buy. The person that was supposed to contact me and introduce herself before closing I NEVER received such call, waited 2 hours at the office and saw her once for like 1min. I was told an amount at the beginning ended up being a much higher one that to be honest I would’ve pay that amount for the house I actually wanted but because Wesley at the beginning after like 5 very persistent calls he reassured me a much lower cash to closing. Then i had an issue with a credit card payment putting me for the very first time in 4 years in red with the bank for a n extremely late paymenT. I trusted the team even tho i have several family members with awful experiences with Lennar, but I wanted to give it a shot, and it was a very disappointed, frustrating experience. After move in, its been highly difficult , the address doesn’t work , i find myself walking 20min back and forth from my house to the office because no delivery seems to find the address, I finally after a month got my mailbox keys and they don’t even work. My neighbours are great, and im trying to grow love towards my house, thats the OnLY positive thing. ... More

Our sales rep Tony was awesome to deal with. Even though the closing date kept getting pushed out our sales rep kept us up to date and we totally understood the delays due to COVID related impacts of materials and labor. We were super excited to get our new condo to enjoy with our family for vacation purposes. The community had every amenity we wanted ; gated, golf course, fitness center, various pools. However, the closing left a bad taste in our mouth about Lennar. The work crews were pressured to finish the building by end of the month, which also happened to be Lennar's quarter, When we arrived to do our walk thru the day before our scheduled closing, it was like a war zone with trucks , workers and materials everywhere. Our unit was only primed and many options were not in place. When we told our sales rep we felt the unit was 2-3 weeks from being move in ready and we did not want to close until all the work was completed. We were told since the county declared it was habitable, we could either close or lose our 10% deposit. I felt very pressured to close and it seemed almost illegal, We couldn't stay at our unit the week we closed since painters and workers were still there working on our unit for a few days after closing. We still had almost 15 things which needed fixed after closing including leaking drainpipes and missing kitchen cabinet and crown molding. This made me hesitant to ever buy a Lennar home again, which is a shame since we love our condo and all the people at Lennar who helped us with our purchase. ... More

Lennar made our home buying experience easy! After a long and frustrating search for a home we decided to check out the Meadows of West Bay. Michelle was welcoming and allowed us to see all the models available, even though we showed up without an appointment. We fell in love and bought our first home. No more putting in offers and being outbid or finding issues during home inspection like our previous home searches! We used Lennar mortgage and they were available and helpful all throughout the mortgage process. Lennar Title made the closing process a breeze. Thanks to Lennar we became first time homeowners to a new construction townhome and we are so grateful for the wonderful experience. ... More

Lennar delivered my home and saw to my concerns quickly and very accessible. They provided all the valuable information and delivered early