Lennar Reviews

The title company and loan portion of Lennar were better.

The underwriting process is a bit extra.

LOVE my house and location but once I closed - crickets! I’ve had to request mailbox keys and how to pay HOA dues. No one ever welcomed me to the community let alone see if I had any questions after moving in. “Fully Connected” and “easy DIY” are a joke. Most new homeowners I’ve asked are NOT connected to their devices because they can’t figure out how to set them up. Lennar takes your money but then, you’re on your own!

In beginning everything was good and the seller Carson was amazing, after that it was so complicate. I had other company to do all relative to the mortgage and I decide do it with Lennar and that was like nightmare. then when I was in the end of process I went to do the walk in, and I was let them know what need to be fixed, the lady how was with me answer " you have to understand this is a production house" I don't know if the mean it is the cheaper house, don't ask for to much, anyway for a production house, they should offer good quality, and better costumer service.

Lennar construction team did good job in delivering home on time but there were some issues with windows, stairs, drywall and more. Good thing is construction manager Jim is so good and responsive, he made sure most of my issues were resolved. We’re not happy with sales team. Our sales manager Brighid didn’t provide proper updates about house construction or open issues within the house. Also she wasn’t there during closing formalities neither contacted us before or after closing.

House is well-built structurally, but the finish (paint, drywall, etc.) is definitely sub-par. Sales personnel were great, as was the on-site construction manager, but it is evident that many of the actual workers were not very skilled and constantly pressed for production vs. quality.

The best part of our experience was the customer care rep, Mystic. She has been very helpful and understanding with our concerns and issue.

Overall experience has been okay thus far - not great. MANY frustrations along the way and some very basic issues that should never have been problems in the first place.. Most issues are eventually addressed but responsiveness has often been poor. Most definitely room for improvement all the way around.

Delayed due to Covid and supply chain issues.

Once we gave the final deposit, We could not reach our Lennar person, Alisa. Even on our closing, she was not at the condo to give us the keys as was stated to us. When I reached out, she said they had a new closing team and she was not informed. She never even stopped by the condo to apologize and wish us luck. The gentleman who did receive us was Arthur. Nothing but a salesman!! By that I mean he could have cared less about us. The sale was done and he could have cared less about what we said or how we felt. My wife and I both worked in retail and NEVER would have mistreated a customer as we have been. We are not people who want to complain, but what is right is right and wrong is wrong. ... More

Lennar Title is the absolute worst. No response before or after purchase. Forgot to notify my realtor about walk thru date changes. Walk thru is 1 hr - orientation only - no time to stop to look for problems or issues. Customer Care response is hit or miss. House is gorgeous, makes it easier to look past the scratched and dented appliances, the gouges in the granite, the plain glass windows in the bathrooms, the paint spatters all over the overpriced LVP flooring.

I was disappointed in mortgage! Many issues still remain unresolved like no payment of home insurance resulting in cancellation of policy!

We signed for new construction in mid April 2021...we're given a tentative closing estimate of 10/31/21 to 11/14/21. Then, after obtaining permit approvals in late May...the delays started...ground was not broken on our house until September. So a 4 month delay. Covid was said to be the reason for all delays. Understandable at 1st. Then we saw homes signed for "after ours" closing in Sept...Nov and Dec. Covid did not prevent some homes from moving forward to close. It seemed to my wife and I that the original CMs had forgotten about us and it was very, very frustrating. In October, we connected with a "new CM", Mike. The meeting was initiated by our wonderful salesperson, Susan. Mike had arrived in Trinity Lakes to help push builds forward and he did help to expedite the build on our house. We were very appreciative of his efforts. Our salesperson had been communicating with the previous CMs every week and provided status updates, which we very much appreciated also. But, in my opinion the initial CMs did not follow a "first to sign" protocol regarding priority in home builds. All that said, a second CM, Kyle, was later assigned to work with Mike and together they completed our home in late February. They provided us with a top quality construction build!! So what is the old saying "Anything worth having is worth waiting for"? Irregardless of all our woes...we love the home and community, beautiful, peaceful countryside and gorgeous sunsets over the lake! Even with the delays...10 1/2 months after first signing...I would still highly recommend Lennar for the top quality product! ... More

Constant having to call and make corrections that should of been caught during inspection. Builder doesnt seem to give a crap about craftsmanship for the price you pay for a house these days.

Post closing issues can be hard to address, set up appointments for, or have work orders finished correctly. Have to keep calling and reminding them about fixes.

Salesman threatened us. because we did not go with Lennar's preferred lender, which is owned by Lennar. Salesman stated in clear terms, if the lender we chose, a national mortgage company, was not ready at a moment's notice to close , Lennar would keep our deposit and sell the home elsewhere.

Everything about the exterior is amazing. The inside quality was rushed. The painting, caulking, lighting, and details were all very poorly done. If they did not rush to get it done the house would be perfect. The craftsmanship just went out the door because of the rush for whatever reason.

Lennar has good customer service and communication. The subcontractors however are poor quality and the workmanship throughout the house is poor. We are having to put in too many warranty requests already for a brand new house because so many things are wrong and poorly done.

The sales office was amazing and always available. Once we were referred to the construction personnel, it was not always responded to in a timely matter. The quality of some of the work and products used were less than promised and when questioned met with a response of “ that is how it is done here”! The Lennar lender was slow in response and after closing we found an error in use of funds by attorney. The Lender advised us to solve the issue with the new lender once the loan is sold. Very frustrating, since everyone was paid for services they did incorrectly and after closing will not correct issue. They want us to fix their mistake with additional funds. Lennar had a good reputation on the west coast but it seems like a different story here. Due to Covid is a common excuse but I wonder if it is overused. We are generally satisfied with our home but the total experience was nothing special. ... More

The basic structure is good and I like my home, but there are many details in the finish that were not done correctly. The human response was not good (all stages: sales, mortgage, warranty, etc).

Notified less than 5 days before closing that move-in was would be delayed due to cabinetry not available. This notification came after I resigned from my job, sold my home in Atlanta, and just before the drive to relocate to Florida. I stayed in a hotel for 3 weeks until unit was ready for move-in. Lennar did take care of the costs.

Working with the sales agent was a pleasant experience. However, Lennar was rushing me to close on a home that wasn’t ready for move in and 2 months later I’m still chasing after people to fix things that should’ve been done prior to closing.

can provide more quality based homes. Once the house is signed, we need to take care of all the issues. Quality of house is not that much appreciated. When I put up same question, they mentioned its human build and mistakes will happen, which was not expected. Final inspection should be done by team and identify issues and close it before customer do it.

I will start by saying I love the floorplan I chose. I am disappointed with unkept promises by agent. Lennar Mortgage was very stressful and changed the interest rate at the last minute. The quality of work - paint droppings on the floors and molding (did not use painters' tape), cheap paint, several areas are bleeding through, ceiling showing sheetrock seams/cracks, there are areas of 'rough' wood where it should have been sanded, doors put up backwards, attic cut into ceiling inside house - should be garage only, can't reach attic stairs - cut too short...they said all of this was COSMETIC but later advised it won't be repaired because they will only touch up NAIL POPS at my 1 year warranty and not even paint. In a year I will have to repaint my entire home to cover the spots! Also, wrong color carpet installed. ... More

While the builder and senior management have very good intentions and would like the products and services to be excellent, I am not sure the staff at the lower level and executors of strategy and goals are aligned. There were a number of fauklts pointed out to builders during house construction which were ignored and some of these were not minor problems. Band aid solutions or explanations were provided. The Lennar Mortgage process was unnecessarily painful - I would never go for Lennar Mortgage. Closing process was extremely rushed with very little explanations. I have taken mortgages and done closing for several homes in different geographies - this was the worst. ... More