Lennar Reviews

1. The kitchen and bath cabinets are low grade quality. 2. The kitchen and baths grout was not sealed. "Sealer should be mixed with grout when installed." - This Old House. 3. Exterminator quote: "Sill boards not calked - lets in lots of bugs." "Too many weep holes, not a state or local requirement."

The layout just didnt really make any sence. Attic door is in the walkway and not in the garage. Doors are pretty thin like shoulder width? Storage could be a lot better.

Over all the response to issues need to be improved. Good job on construction over all.

It seemed like none of the departments communicated with each other unless prompted by client or realtor. We finally got the home, but there were so many complications to get through and no one communicated with the other so everyone was on a different timeline. Moved in with a recalled gas leaking oven and no one from Lennar could help or even get in touch with the company that provided the ovens upon their request for the home. Have been moved in a little over a month and have noticed cracking in walls and ceilings from uneven settlement. Blessed to be in our first home, but as a well known neighborhood company they could improve in a few places. ... More

Our seller agent (Ashley) was friendly, helpful and welcoming. Handyman Rod has been quick to respond in correcting a number of issues, including helping us move cabinet shelves that were stuck in place by plastic supports that were very hard to remove. Unfortunately three or four pieces of backyard sod (grass) have died, and no one from the landscape company has returned our calls asking for that sod to be replaced. We hope our backyard lawn will be repaired soon. Overall quality of material in our 1903 square foot home is acceptable, but we did replace the slow drop toilet seat in our master bath because it was plastic, not wood. Window coverings cost us almost $8K to install because they did not come with the house, but we knew that when we purchased the home. Arranging for our solar by GAF to take over from PG&E was a bit of a hassle, and we were told it will not be activated for up to three months, so as of late May our electricity is still with PG&E. Buyers should be made aware of the very restrictive HOA rules that are being proposed that limit what we can do even in our backyard. Finally, we learned after close of escrow that we’d only get one garage door opener (we have two cars). That was a disappointing surprise. We also learned that our garage door did not allow use of an app that would allow us to open the door with our iPhones. We also learned that Lennar had decided to give two openers to homebuyers who’s escrow closed two days after ours did on March 30th! Thankfully, after some negotiation Lennar did agree to provide us with a second opener. So overall, our move-in experience has been good. ... More

I Am gladly I picked you as my home builder , this was quite an experience since all signing documents were done online. I still think your customers need some more info on every step of the way of the process, there is a lot I didn’t know and I encounter surprises every step of the way which I didn’t like it at all. I think there is more that can be done make things easier and smoother process.

Make sure you fully understand the online process for your documents. It can be difficult if you are not computer literate. When Lennar says do not rely on verbal info that is an understatement. Verify everything you are told. Make sure you clarify everything on your walkthrough. Some Lennar people have been very helpful and others have not. On the positive side everyone has been friendly. We really like the Webbs Reserve development and our condo is great! There are a few minor suggestions I have for Lennar. Better lighting in the bathrooms and a couple of towel holders. Offer a reasonably priced reliable handyman service to help buyers complete after purchace decorative upgrades. ... More

Lennar staff are professional, caring and a pleasure to work with, however, the amount of paperwork and signatures are a lot. The buying experience is overwhelming for my age.

I did not use Lennar‘s mortgage company, but used their escrow company. As a loan officer myself, I found their escrow to be lacking in service and responsiveness. The overall purchase experience was OK at best. Now that I’ve been in the home for over a month. I have requested several repairs through the Lennar website and it is going on eight weeks and the repairs have not been completed or scheduled. I have reached out to the Millwood homeowners association and have yet to receive a response from them as well. It’s been frustrating, and I’m hoping they make some improvements on the Customer Service. ... More

Quality of work is not great. Materials used is not great.

My wife and I came to the house to check on the progress just after the QA walkthrough. There was blue tape all over the outside of the house. We assumed this was the findings, and thought that by the walkthrough time it would be handled. Then the walkthrough day came. Everything we saw with blue tape on the outside of the house was not addressed, and we needed more tape to address it. Then we get inside the house, and the cleaning inside was not good, paint overspray, and drops on places it shouldn't be, a door was broken, and the garage floor was terrible (all kinds of gouges in the floor). Our person who walked us through told us that "no" we can't do that or "I will see if that can be addressed". REALLY! When the report came out of what was to be fixed, it did not include everything we spoke of. So, I uploaded photos and descriptions of what was not corrected or addressed, about 40 items, all of which should have been taken care of during the QA walkthrough. When we came back to check the progress, they changed the lock so we could not get into the house. I had to tell them that I was not signing anymore paperwork or sending any more money until the list I sent was fixed. Long story short, anyone buying a house needs to have a thorough walk through completed before signing papers, as after they are signed, they don't fix some of the list, or miss many items reported. ... More

Don't commit until you see the final product

My experience with Lennar was okay. Being a first-time home buyer, I did get a pretty good deal. However, going through the loan process was an eye-opening experience. Lennar mortgage was very demanding and expected me to drop everything and get what they wanted done immediately. I also felt like it was somewhat of a high pressure sale on this house. The area is hard to get to. If there were better access roads to major highways. My work commute would be cut by at least 10 to 15 minutes. I really hope that Lennar is working with community planners to start opening up four lane roads for the increase in traffic in this area. I do enjoy the neighborhood that I live in. But I am at a distance from the things I like to do and enjoy. The new driving is definitely an adjustment. Hopefully this will be changing in a couple of years. I just don't see how it can stay the same with the number of homes that they are building in this area. If things don't change I give my current home 1 to 2 years of living before I move and find something closer. I have also noticed that there are some things such as appliances and my garage door opener that are starting to have some issues after moving in and living in my house for maybe a couple months. You would think these sort of things would last a little bit longer. My neighbor has also complained about the lack of quality workmanship in his house and I've noticed in my house as well. My advice to someone wanting to purchase a house in this neighborhood is keep your eyes open on everything. And do not let things slide ask for the moon and make sure everything is in working order. ... More

If we are talking quality and craftsmanship, I suggest to shop around at other builders to see their offerings before making a final decision here. If we are talking communication with the sales team, their leadership, the lender, etc.,during the home buying process - decline to further comment.

The entire team provided Exceptional Customer Service with the utmost respect ,

Highs and lows through process with Lennar staff, was provided incorrect information for lot and I caught the error right before signing contract. Staff responsiveness has been inconsistent especially following closing. However, I love my home but the community has debris throughout my phase, so hoping this stops as construction wraps up.

I recently purchased a home in the Wildwood Groves community by Lennar, and overall, my experience has been a mix of strong positives and areas that deserve attention. First, I want to sincerely acknowledge the staff. The team was professional, responsive, and consistently diligent throughout the process. From initial inquiries to closing, they demonstrated a high level of organization and customer care that made what can be a stressful experience feel much more manageable. Their communication and willingness to assist did not go unnoticed. That said, when evaluating the home itself—especially considering the purchase price—I believe there is room for improvement in the quality of materials and finishes provided as standard. Key elements such as the flooring, countertops, cabinetry, and appliances fall short of what many buyers would reasonably expect at this price point. Additionally, after closing, the cost to upgrade these core features to a more durable and sustainable standard can be significant. In today’s economic climate, where affordability is already a major concern, these added expenses place an additional burden on homeowners. Moving forward, I would strongly encourage Lennar to consider investing more in higher-quality base materials and appliances. Doing so would not only enhance the long-term value of their homes but also better align with the expectations of buyers making such a substantial financial commitment. Overall, I appreciate the professionalism of the team and the opportunity to be part of the community, but I hope to see improvements in construction quality and standard features in future builds. ... More

My experience with Lennar wasn’t the best. The buying process was very stressful and underwriting was the worst. I have bought other homes from builders in the past and the process was smooth. But Lennar was ridiculous requesting the same documents over and over again. To me it was lazy on their part. Then we move into our new home you would think that they would have cleaned it for the new home owner. Absolutely not paint drops on the floor,sticky substance on floors that you have to get down and scrub by hand. Very frustrating you buy a new home and you walk into a home that is dirty

This whole experience has been just okay. The Lennar mortgage company gets negative 5 stars from me, but I think this is asking about the building experience. Things I liked: * the people we worked with on the sales/building side (NOT THE MORTGAGE SIDE) were kind and helpful * timeframe was pretty accurate (albeit they broke ground 3 months after initially planned during our first meeting) but the ~4 to 5 months they quoted was right on target as it took 4.5 months. Things I didn’t like: * There were so many people introduced to us along our 13 month process, I didn’t really know who I was supposed to contact for what. We had the initial salesperson, then there was the first homebuyer concierge who was assigned to us in June and mentioned she would be going on maternity leave in August. Construction was supposed to begin in July. We were assigned a new homebuyer concierge in July as the original girl went on maternity leave. By the time construction began in October (I believe on the same day actually) we were assigned another homebuyer concierge as the previous one (2nd one) was moving into a new role. Maybe this is unique to our situation due to maternity leave and position change but I was never sure who I needed to contact with questions between the salesperson and the concierge. Also had 4 separate people assigned during the Lennar mortgage fiasco at the same time that added to my confusion but that’s a story for another day.. or another review. However, the final homebuyer concierge was pretty helpful when we had questions. * We were told that we needed to choose our exterior details ASAP as there were rules against people around you choosing the same colors and it was first come, first serve. Imagine our surprise when we see the house TWO doors down is the same exact color with maybe one shade lighter brick. * We were told they don’t finish drywall in the garage as it is not required by the city. They told us they only had to finish the wall around the breaker box and any wall adjacent to living space. Our next door neighbors house has a fully finished garage and when I asked him, he said they told him that Noblesville changed their codes and they were required to finish it. We closed 2 weeks apart. I emailed our homebuyer concierge and asked about this and was told that the codes haven’t changed (so someone gave our neighbor bad information??) and that the neighbors house had more livable space above the garage and that there was a structural beam there… well my stepbrother bought the same exact model that the neighbors have and his garage is only 1/2 finished too so I’m pretty sure we were fed a load of crap. * The same neighbors had a plumber come out to install a water softener and the plumber told them the plumbing wasn’t done correctly. He also went to the house next to them and said same thing. They had to put in request with Lennar to have the plumbers (Earl Gray) come back out to fix it. I went down to look at our list of trades they left for us and Earl Gray did our plumbing too. Seems like if they realized one of the trades they hired did something incorrectly, they should proactively send them out to each house they plumbed to either fix or verify it was done correctly - not wait until the buyer realizes on their own. ... More

We just moved in and already noticed a lot of things were missed during the turnover. This would have been prevented if the site supervisor is more thorough with checking each unit before turnover. We already submitted a couple of service request for things that are avoidable in the first place.

For the type of money that I paid for this home, the company should install cabinets with handles. Especially to keep a modern look

We recently moved into our new home in Waterwheel–Coastline/Hilltop in San Antonio. The sales and closing process was generally organized, and communication during that phase was clear and supportive. However, there were serious issues that should not be overlooked. While we were still under contract, there was an attempt to release or offer the property to another buyer. This is not a minor misstep—it reflects a significant breakdown in internal coordination and created unnecessary stress during an already critical process. Post-closing, my experience with the warranty team has continued to be frustrating. There appears to be a pattern of deflecting responsibility, with concerns being dismissed or attributed to the homeowner without thorough or objective evaluation. This lack of accountability is disappointing, especially considering the expectations that come with purchasing a new construction home. While the initial sales experience was positive, both the pre-closing incident and the warranty handling have impacted my overall confidence. I hope these concerns are taken seriously and addressed to improve the experience for future homeowners. ... More

Financing with Lennar mortgage was not a good experience. At all. The loan officer was overwhelmed and kept confusing our deal with others. Home is great.

The realtor at the sales center (Misha) is AMAZING and the mortgage group was good. However, the after care was spotty. Response time was good for any service calls, but buyer beware - once you do your walkthrough, they aren’t responsible for some things such as dead landscaping. We also had some trouble with our garage door opener and the tech said it was the cheapest model available. The interior doors are hollow and the handles are cheap. The carpet crunches when you walk on it. Countertops are super thin, No handles on any of the cabinetry. No lighting except high hats and nothing in the bedrooms. No towel racks or toilet paper holders.But on the plus side, they do give you blinds!! Just saying, you get what you pay for! ... More

Salesman was excellent and helpful beyond initial sales effort. He was the best. Some items from walkthrough weren't addressed before settlement but since my time was limited, I had no choice but to proceed. They could've done better but it's acceptable. Online process might have been helpful but was burdensome, confusing, and poorly conducted when timing was short. And there was no support so buyers have to work through it via trial and error, repeat, repeat. It was awful.