Lennar Reviews

After the change of construction management the communication improved greatly. The new Don is very responsive and a pleasure to work with.

The sales guy I dealt with was not 100% honest about things that would be included in the home. We noticed a lot of things that needed to be done during the walk through that was done afterwards. There was a lot more things that were not done or were not done the way they were supposed to be done, because the construction manager was not available during the completion of my home and because this is my first home I wasn’t aware of everything I needed to be looking for. Their responsiveness to fix everything in a timely manner I was grateful for.

Shoddy workmanship, they shouldn't use the phrase "Everything's included" anymore - it isn't. No cabinet pulls anywhere in the home. Blinds in privacy rooms only (we had both in our previous homes - blinds throughout, cabinet pulls, nicer appliances, a clean ready to move in home, engineered wood floors, and quartz countertops in the bathrooms - not laminate). House was NOT ready for move in, construction dust everywhere, paint drips all over the floor and carpeted rooms (aren't you supposed to paint before you put the carpet in?), the decorative brick outside the house was falling off in places, outside trim not finished on one of the windows and not painted in several places, hinge pins missing on some of the doors, grout work missing in bathroom, downspout not connected to gutter drain in the middle of winter, cabinet doors improperly installed, back porch slider door was improperly installed. PVC pipes in the basement are jerryrigged to drip into a drain in the middle of the floor. Wow - it looks like someone's DIY job. After 2 really great experiences with Lennar, this home was a disappointment. ... More

The Lennar experience started very well. Alex as a salesman with Lennar as a lender seemed to be a match made in heaven. Alex continued as a helpful advocate, however, the lending process became a stressful and confusing process for no good reason. We remained loan worthy throughout the entire process and turned other lenders down, probably in error. The interior and exterior finish work was mediocre at best. The warranty staff came across a genuine until real work orders were submitted. I will not recommend Lennar as a builder or finance option to anyone. The sad fact is, there are several interested home buyers, that we know, that I can't refer to Lennar. ... More

I appreciate there are challenges with material and labor shortages, so while we experienced these, I would not hold Lennar responsible for these. Also, the local people we worked with (sales manager, construction manager) were great! However, it was clear throughout the process that Lennar is a large corporation and the customer experience is not valued. During the selection process, many styles were unavailable, options were changed without notice, and for many selections, visuals were not available leaving us to make decisions based on descriptions. Additionally, it seems clear Lennar does not consider how the home or finishings will be used when deciding what to include in their homes. They could benefit a great deal by gathering feedback from homeowners about what works/doesn't or even considering up front how items will be used and considering ratings/reviews of included items. ... More

Alina was outstanding helping us pick out just the right home. She was available to help with issues after the sale.

Casey, our sales rep was amazing and very attentive. If I was only grading him it would be perfect scores! At our orientation we were told that the person that usually does it wouldn’t be able to make due to COVID exposure. We understood that completely. So Mike (construction supervisor) did his best to fumble through the orientation. He told us that the other gentleman would schedule a follow-up in 30 days. That never happened. He also told us that they would replace a dented refrigerator door and that hasn’t happened. The workmanship on this home is below average. So many things that I couldn’t possibly list here. Also the are a lot of things that were poorly thought out by whoever designed the home. Don’t even get me started on all of the technology that we were never explained or shown how to operate. In his defense, Casey has tried to help with the tech training even though that’s not his job. Again, if not for Casey this would be. One star review. When you pay almost $450k for a new home you have certain expectations… those were not met here and it would be difficult for us to recommend Lennar as a builder. Not that none of this matters to Lennar since they are selling these houses as fast as they can build them. They’re getting their money so they apparently don’t care about the quality. I don’t expect to see this review posted anywhere prospective buyers will see it however, which is a shame. ... More

We purchased a Bexley model and we love it. However, the building timeframe was riddled with delays. Constant pushes to the walkthrough and closing dates really worked up a bit of bitterness. The response of remedying issues uncovered after moving in has been decent. I think right now I'm mostly irritated at seeing trash in our walls. I'm not exaggerating. Ever run a LAN cable to get wired connections in a wall? Yeah well, when using a wired camera to guide it, we found beer and soda cans in the walls. Pretty disgusting. I'm half tempted to put in a request to get the trash out of our walls. I'm willing to bet the pile of trash we saw in the kitchen island, during an earlier walkthrough, is still in there. ... More

It seems as if the builders were just trying to hurry and get the home done. There are alot of minor things that are messed up that shouldn’t be.

Been a lot of issues with the house but the Lennar warranty people get on it quick.

Poor workmanship Poor customer service

communication was poor until the end and others got involved from lennar and got involved and we worked thru the issues

The upstairs floor is wavey and squeaky. The kitchen counter tops are different colors and we were told we're looking at it wrong. Huge gap between garage door and house, we were told it's normal. No other house I've owned had a gap like this neither does any other house in this neighborhood. The kitchen cabinets are white, we ordered espresso. No heat or a.c. flowing in vent to downstairs master. That was resolved after two visits. The fire door from the garage into the house is split in the center thru the deadbolt and knob. I was told by the manager that she spoke with the manufacturer and a split door is just as good as one that isn't....what?Still not resolved. Upstairs sliding glass door has no weather strip and blows the vertical blinds like the door is open. It's been a month, still not resolved. House was over a month late from our agreed finish date. Electrician had to come change breaker in laundry room because it tripped every time washer hit spin cycle. Overall I'm dissatisfied and will never recommend or purchase from lennar. Out of my 7 new home purchases, this was the worst by a large margin. The floor plan works for us, that's all the positive I can say. What stood out most about this purchase is the lies, unprofessionalism and lack of integrity. ... More

Overall good experience but would expect some better workmanship

Communication between the different departments during the home buying process is an area of growth. The overall craftmanship quality varies as there are so many different people and companies working together with poor coordination between them. I believe this interferes with getting a higher quality and thoroughly completed end product. With this said, I do have to say that I have moved in and do really enjoy the home. Although there are areas of opportunity I do not regret purchasing from Lennar. The home is beautiful and the Lennar team has been really responsive in addressing the items that I have brought to their attention. ... More

Make sure you do a thorough review of all post-build finishes as many things needed additional upkeep and corrections (e.g., flimsy doors, unclean installations, etc.)

Should understand and respect buyers more

I expected more from the builder in the construction for the home the materials do not look so great as they show in the model. For the price I expected more but we got so overwhelmed and at the end we only want to closed the deal. For my experience I will not say more.

(2) Disappointing Surprises: A) Master Bath Vanity: Master Bath in the Model had 4 drawers; whereas our Vanity only has 2 drawers...increasing dead space on either side of the sink .We were never appraised of this change. When approaching Lennar, no one could identify a solution (sales, operations, construction)..."this not my responsibility" was response received. B) Location of Outdoor Covered Parking Spot: We purchased our Unit on the Top floor of our building ($)... with the expectation our spot would be somewhere in the 1st row nearest the building. We are in Bldg #5...all the other 4 completed buildings all have 2 rows of parking. We find that our spot is not in 1st row or even the 2nd row; rather we are in a newly created 3rd row nowhere near the building entrance....& directly adjacent to the Waste Mgt. dumpsters. Once again, same response " (no matter who I approached) "...I have nothing to do with that" ... More

They do not provide enough information about the home prior to signing PA. Once PA is signed nothing can be changed and we had no idea.

Disappointed clean up and workmanship on new home. Way too many call backs on several areas of finishing of condo.

better than some other builders but not the best!

Overall not a bad experience.

The home itself was a positive and exciting experience. The staff at the homesite were sweet and helpful. However, supporting Lennar lending makes sense as it is in the name. The worst part is it seems as if the loan officers and their manager staff suck that positive experience out from you. From hiding fees to show a lower interest rate when I specifically state I do not want to pay any points, to being charged extra anyway as it was locked in. Next requesting to switch loan officers due to this huge discrepancy and unfortunately becoming just another loan to close and they make their cushioned commission truly made the experience the worst I have ever had. ... More

Once everything is finally done, the home overall is nice.