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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21718 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21718 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - The price of Aden Square homes are very expensive for the tight

  • Gilbert I.
  • Verified HomeBuyer
  • August 24, 2022
  • North Las Vegas, NV

The price of Aden Square homes are very expensive for the tight entrance way.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Our replaced (second) construction supervisor

  • William G.
  • Verified HomeBuyer
  • August 24, 2022
  • Carmel, IN

The initial framing quality, including both materials and labor was the poorest of quality. Our replacement construction supervisor exhibited strong construction knowledge and was very responsive correcting final, cosmetic issues.

Total Score 3


Quality 1

Trustworthiness 4

Responsiveness 4

Lennar - Most of the materials were of good quality.

  • Marvelle B.
  • Verified HomeBuyer
  • August 23, 2022
  • Maple Valley, WA

Most of the materials were of good quality. The carpeting and padding was disappointing.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Excellent

  • Samer K.
  • Verified HomeBuyer
  • August 23, 2022
  • San Marcos, CA

Best Experience Ever Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Closing and getting the keys took considerably longer than expected

  • Dennis M.
  • Verified HomeBuyer
  • August 23, 2022
  • Escondido, CA

Closing and getting the keys took considerably longer than expected with Lennar mortgage

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - The transaction was quick and easy, great customer service.

  • Merlita T.
  • Verified HomeBuyer
  • August 23, 2022
  • Las Vegas, NV

The transaction was quick and easy, great customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Lennar has no control over Holiday Pool.

  • Scott K.
  • Verified HomeBuyer
  • August 23, 2022
  • Lakewood Ranch, FL

Lennar has no control over Holiday Pool. We closed on July 1st and our pool heater does not work and pool control panel is not hooked up inside our house. 3 Lennar construction managers, warranty service manager, and virtual service manager have not been able to get Holiday Pool out here to complete the job.

Lennar responded:
Hello Scott and thank you for your comments. We are sorry to hear about the pool heater. If this is still an outstanding issue, and you need us to help follow up on this, please send us your name and address so we can help address, corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - Was an amazing experience , purchasing a home in NC from NY,

  • Robert L.
  • Verified HomeBuyer
  • August 23, 2022
  • Waxhaw, NC

Was an amazing experience , purchasing a home in NC from NY, everything was done so smoothly, thank you Lennar and the amazing team who was involved in the purchase of our new home .

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Overall we like the house but it hasn’t been a great experience.

  • Jeannette S.
  • Verified HomeBuyer
  • August 23, 2022
  • Wake Forest, NC

Overall we like the house but it hasn’t been a great experience.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - Not worth your time.

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2022
  • Waconia, MN

Not worth your time. They to get everything done. A lot of dings on all the doors, cabinets and cabinets doors. The material that they use is really cheap. They take t there time to come by the fix there mistake. Overall it has been not good experience for my wife and I.

Lennar responded:
Hello and thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - My experience with sales was okay, Robin.

  • David C.
  • Verified HomeBuyer
  • August 23, 2022
  • San Antonio, FL

My experience with sales was okay, Robin. The construction manager had promise to fix my problems at closing , still waiting .

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Lennar - For poor service and attention to details from Lennar lender.

  • Ryan H.
  • Verified HomeBuyer
  • August 23, 2022
  • Little Elm, TX

For poor service and attention to details from Lennar lender. Made several mistake and miscommunications throughout throughout the process. Myself who is in the financial industry and worked as a Mortgage specialist found this process to be very difficult with horrible communication. After closing we arrive back to the home to find the contractors from next door tracking mud in the home eating. They had finger prints on the wall and etc. when I contacted the builder they stated “Lennar never marked the house as sold”. So the contractors were hanging out listening to music during there ...

Lennar responded:
Hello Ryan, we are sorry for the disappointing experience when moving into your new home, and for the poor service you received with your loan process. May there be any outstanding issues you need our follow-up on, please contact us by sending us an email to corporatecustomercare@lennar.com with your name and address. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Very poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2022
  • Myrtle Beach, SC

Workman ship is terrible. Truly a mess, so many things don't fit correctly, a lot of damage to new cabinets put in, putty filling is awful, cement work is terrible, I couldn go on but no point. Taking a long time to see problems resolve, so far one item out of approximately 20.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - Very friendly and helpful staff.

  • Shiraj D.
  • Verified HomeBuyer
  • August 23, 2022
  • Vacaville, CA

Very friendly and helpful staff. And no surprises. They also listen to and take prompt action for any issues we have found with the house so far.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Overall a great experience! Not perfect but almost!

  • Raena L.
  • Verified HomeBuyer
  • August 23, 2022
  • Firestone, CO

We love our home! Such wonderful quality! Thank you Lennar!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar - Very pleased with purchase process.

  • Roger J.
  • Verified HomeBuyer
  • August 23, 2022
  • Elgin, SC

Very pleased with purchase process. Lennar staff was very responsive to my inquiries in general

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Had a Terrible Experience Throughout

  • Brandon M.
  • Verified HomeBuyer
  • August 23, 2022
  • Erie, CO

This is my second new build. I thought I was buying with a premier builder when we went with Lennar for our second new build and was expecting a better experience and better quality than our first home, especially when buying a million dollar home. I was wrong. From the very beginning I was disappointed with the quality and workmanship being put into the house. It appears Lennar's contracts with the cheapest subcontractors they can find whom put very little effort in the product they are providing. From framers to landscapers, everything appears to be of poor quality. The close out process ...

Lennar responded:
Hi Brandon, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

It’s okay

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2022
  • West Valley City, UT

The location is what made us buy with Lennar. Lennar does not let you choose which lot you would like, nor the interior they just tell you we have this for you take it or leave it. One thing that makes Lennar stand out are the employees they are very responsive and helpful (appreciate the team)

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - Lennar homes has been very responsive to me.

  • Teresa M.
  • Verified HomeBuyer
  • August 23, 2022
  • Brush Prairie, WA

Lennar homes has been very responsive to me. If I need anything fixed, it gets done right away . Would recommend buying a home here.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointing experience

  • Chelsea C.
  • Verified HomeBuyer
  • August 23, 2022
  • North Las Vegas, NV

The home buying process with Lennar was highly disappointing. Our brand new home looked like it had already been lived in— dings in the walls, imperfections in the paint, torn up baseboards, paint splatters on our upgraded laminate flooring, and carpet, as well as a dirty home that was NOT cleaned after construction before move-in. Both the front and back doors are difficult to close and take a bit of force, while lifting up on the door to get them to close properly. There was no pride in workmanship to be found in our home but rather lots of cut corners. We were not informed upon moving in ...

Lennar responded:
Hi Chelsea, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Home buying and issues resolve

  • Sreenivasa R.
  • Verified HomeBuyer
  • August 23, 2022
  • Jurupa Valley, CA

Home buying experience is below average compared to other builders. Issue resolving is worst possible. I have 2 lennar homes (one in Florida, and one in Jurupa Valley CA). Florida house is 2 year old and California house is 2 month old. Whenever I create a issue, computer system picks up my Florida home address and case automatically closes as it is out of warranty. Computer is not picking up new California address for issues, even if I enter it manually. So far I have very tough time in getting issues resolved and I do not know what to do. Hope someone picks up this issue and resolves it.

Lennar responded:
Hello Sreenivasa and thank you for sharing your comments. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

Poor build quality and even worse customer service to address defects

  • William L.
  • Verified HomeBuyer
  • August 23, 2022
  • Valencia, CA

Lennar does not seem to stand behind their product, and has substandard work, that is only made worse by the lack of customer service to address issues with their new home construction.

Lennar responded:
Hi William, thank you for sharing your review. We are sorry for any issues you have experienced with the quality of your new home. Please do not hesitate to contact us may there be any items you would like us to follow up on with the local team, send us a message with your name and address to corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - The builder gave me the home with some problems that can be fixed

  • Joseph H.
  • Verified HomeBuyer
  • August 23, 2022
  • Lutz, FL

The builder gave me the home with some problems that can be fixed easily, when I asked them to fix it, they refereed me to the home warranty, which was not fixed till now.

Lennar responded:
Hello Joseph and thank you for your comments and feedback. We are sorry to hear you are having these issues. If there are still any outstanding items we can help address, please send a message with your name and address to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Brandon has been exceptional in fixing everything we have asked him to fix.

  • Frank V.
  • Verified HomeBuyer
  • August 23, 2022
  • Willis, TX

It's a long drawn out process. Kayla was extremely patient and helpful as my loan officer. Without her I would have bailed out of buying a home altogether. Very helpful.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Home buying experience

  • Susan L.
  • Verified HomeBuyer
  • August 23, 2022
  • Raleigh, NC

The sales ladies were fantastic and were very responsive to all my questions. Both construction managers were great and very responsive as well to emails.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

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