Lennar Reviews

Poor build quality and craftsmanship

Not a pleasant experience with Sales and quality in construction and addressing the issue not good either.

Lennar is building too many homes too fast and utterly lacking in quality control. All the homeowners in our neighborhood are having to chase after them for multiple items with the homes. Warranty response can be very uneven. Four months into the home and I’m still waiting for a replacement cabinet doors owed us from prior to close. Paint on floors, dings and walls, crappy paint job in places, their installers put the wrong cabinets in the wrong bathrooms ( one is bigger one is smaller and they had them swapped Impacting use of the toilet in one of them ). Lennar’s‘s move-in ready campaign, things like blinds on the windows are one nice point but their connected home package is left to you to install and figure out. We didn’t even get our full package and had to chase after Lennar for a few months now to get all the pieces that were promised. One hand doesn’t know what the other hand is doing. World not buy Lennar again ... More

Workmanship and quality is terrible for the price.

I was disappointed in the overall workmanship in this house. At one screw in every hinge was stripped and was told you don't fix that. You can see seems in the crown molding but was told that is a homeowner's problem. All interior doorknobs were loose. Poor paint job.

Responsive to warranty issues, however, not responsive to living conditions in the neighborhood. Previous construction manager John made sure issues in the neighborhood were addressed immediately. That is no longer the case since he left. Construction trash, early construction noise on the weekend by subcontractors ( before sunrise) is completely unacceptable and construction workers and subs race out the streets at a very high speed.

I have had a number of issues with extremely low response time. Anything from 6 weeks for garage remotes, missing support clips in the panty, paint touch up, ring and flo don't work, etc! The latest is the pump in the washer broke 10 days ago! The service person came yesterday and it needs to be ordered. Probably looking at another 2 weeks without a washer!

So many things don’t work or break so quickly. I’ve been waiting forever to get my front door fixed because I can’t unlock it so I can’t even open my front door. It’s ridiculous.

Sadly I spend more of my time discovering things around the house that need to be fixed rather then simply enjoying the house itself

I was so excited to buy another Lennar home. I had a gorgeous 3 story home in Charleston SC. After closing on this house I was highly disappointed. Everything is cheap looking except granite. Cabinets cheap, carpet cheap, roof cheap! Would not let me change anything. Even if I paid cash up front. No lights on front porch. Cheap stick tree in front yard. This house was $360,000!! They forgot a linen closet upstairs until I told them. Then busted out the ceiling downstairs to reroute A/C ducts. Vents put on backwards and no caulking or thin caulking throughout the house. My doorbell already broke have had electrical issues. Rushed work to make more money at the buyers cost. Quantity does not equal quality!! ... More

Careless workmanship and lennar is unresponsive to the issues once title is turned over.

Reasonable, but expect delays in the response time on warranty repairs

The steps leading up to closing were great. The staff was engaged and responsive. Since closing, I have had several quality control issues with the home that have not been fixed despite being raised to Lennar for resolution. I think there is a clear gap in how they deliver continuous support after closing and it leaves a bad mark on the experience. The subcontractor interaction does not feel properly managed by lennar and becomes an almost home owner responsibility to manage the subcontractors. There has been high turnover in our after closing lennar support staff that may play a part but that should be handled better by lennar so the homebuyer doesn’t pay the price. The people at lennar have been very nice and are trying to be helpful but the larger processes at play seem to be broken in post purchase support. There isn’t even a way to see the status of requests without calling a lennar rep. This feels like a service desk 101 feature to allow the user to see their status. ... More

Margaret & Danny were great. Danny accepted another position and Norm took over for him. Norm has not been very responsive and I had to call the office and ask for his manager before he came to do our 30 day walk through (over 60 days later). We are still waiting for the cabinets that were scratched and broken before we closed to be replaced. They had the HVAC company come out and check our heater because it is not working and the house gets cold. They did not check the furnace, but claimed the thermostat was defective and replaced it. The house is still cold. Even when I have it set at 72 it drops as low as 63 in the house when it is cold outside. We have sent pictures to Norm and over 2 weeks later still waiting for someone to fix this. ... More

The workmanship quality overall is very poor. Attention to detail is simply not there. I detected many issues with my home. Honestly, it feels like they rushed production of these homes and whoever "supervised" the different tradesmen working on these homes did a poor job. The one saving grace about Lennar is that they do stand by their one year warranty and get whatever problem you have fixed eventually.

Make certain everything is done right before you sign off with the quality assurance person. Once you sign that and then you close, you have warranty to deal with. Warranty has been horrible to deal with. They can only complete one item at a time. I wish my Home buying experience would have been better.

I have been attempting to get resolution regarding grading issues with my lot. I have experienced standing water for greater than 24 hours after a normal rain within 10 feet of my home's foundation. This is an issue with the standard noted under the warranty. The warranty states the builder is responsible for at least one attempt to correct this issue. I have only been in my home since July 2021 and have attempted to communicate with customer care for the past 3 months. I have been told several times that a landscaper will come to assess the grading; however, this has not happened to date. I leave voicemails and get no response from the Customer Relation Specialist or Director. This is such a large investment and I figured my concerns would be addressed in a more professional manner. It was my hope to have this issue resolved without having to obtain legal representation but the builder is leaving me with no choice in order to get this concern addressed appropriately. This is a very distressing and disappointing situation. ... More

The workmanship of the contractors is absolutely horrible. It seems like things are just thrown together. We had entire trim areas not painted, holes behind bathroom hardware, nails missing in shower drain and outdoor shutters...etc. This is the second home that we have built, and the final product's quality has been devastating to say the least. It is my hope that future homebuyers experience contractors who want to do their best for every homebuyer and that the building/project manager communicates and evaluates employees in such a way that a culture of excellence is created.

For the most part things are/were great until… the cable from the garage to the house was blocked underground when I moved in. I texted and was able to get it fixed in a timely manner as with most things. But we had a heavy rain and my walkway and my neighbors walkway washed out and sank approximately 10” so far. This has been at least a month ago. According to my Lennar guy this was all His responsibility due to the EROSION caused by the fix of the underground cable and He is going to take care of it. Now I can’t finish the pavers along my walkway and my walkway is getting worse as time goes by. I can no longer contact my Lennar guy when I do I get no response. I was told to wait until the higher ups give the ok to fix this. When there is NO contact as to how things are going it makes you wonder IF things are going??? If you an get everything fixed in a speedy manner and then when something goes very wrong and there is no response what are we to think???Until this EROSION Matter is taken care of I can’t move forward and finish my walkway nor is it safe and neither is my neighbors. I would think this would be a PRIORITY. Who do I contact when the person I’m supposed to contact will not respond. Please someone from Lennar contact me. This damage was done by your contractors, you are responsible and that has been established by the person who ordered the job done. Help! ... More

Initial process was great, however we still have punch and warranty items left open after 4 months from closing. There is no sense of urgency or communication regarding a resolution. I have to call and hassle only to be told “I’m waiting on my manger, so I can give you the correct answer “. It seems like Lennar has left Dunwoody Village in their rear view mirror.

We were very happy and are proud of where we live. The salesperson Vivian was awesome and helped us with any questions throughout the purchase. Eagle Mortgage we had our fair share of headaches with the rep we had, we felt she wasn’t 100% sure of some of the questions and concerns we had but we fought through it. The workmanship in the build is what’s concerning. We’ve had leaks, walls put up that we’re not measured out correctly, grout that wasn’t filled in, etc. Most of these things were pointed out during the walk through but the construction manager Fernando was very quick to brush it off telling us that’s how LENNAR does it! Anyway we closed and moved in 7/30/21 and to this date some of these issues have not been fixed. This leads me to my next gripe and most concerning, customer service. Before we filled out our new homeowner survey we would contact our rep Khari and she immediately took action to address our concerns. We did our new home owner survey and spoke very highly of her because at the end of the day it’s not her fault the third party contractors wouldn’t show up when they were supposed to or came but we’re told to fix something that did not need to be fixed. But now I can’t even get a hold of her or anyone to finish the issues that we have since purchasing our new home. ... More

I love my home but it has so many little things there were some issues to he fixed after my last walkthrough that just weren’t fixed. I submitted the warranty since they said thats how I had to claim them. They’re parts of the inside of my home that isn’t painted. The outside of my home paint was peeling and was supposed to be fixed that was just never taken care of. They promised me some stuff that they didn’t make it happen. It’s the little things that add up.

We are experienced home builders - house #5 I have never feeling so disconnected from the build - for first time home owners that f do not know better would be a good experience. Subcontractors cut corners example you touch the wall and paint is do thin it marks

The process was super simple. The value for your money is not so great, I ran into some issues after closing with the home and was basically told it’s the quality. For example, the cabinet doors falling off, the doors peeling from the bottoms, there’s no fix it’s just the quality of the doors or the quality of the cabinets. Over $300,000 on a house and that’s the response I got.

Attention to detail is lacking with this builder.