Lennar Reviews

Love our house and community. Some of the craftsmanship is not exactly worthy of 700K plus homes. Responsiveness to warranty issues has been very disappointing overall.

Master bathroom has several issue. Grout falling out, tiles not even, counter top with non removal stains. Called about grout falling out and they used a different color caulking to replace

There is no standard pricing on townhomes here as the prices are costlier for first time buyers versus investment home. Costlier prices for normal home than the upgraded homes. So, there is no standard trusted builder pricing as the prices going along the tide. Faster completion of homes, but no proper nailing & who knows what's gone inside the drywall !

The home buying process itself was great and Lucas the sales associate was very helpful and engaged throughout the process. However, after moving into our new home, it was like playing cat and mouse game trying to get work orders completed. Even for issues such as gas leak considered emergency took over a week to fix. As I'm writing this review, I had a water leak in my master bedroom 2 weeks ago and a Lennar staff member came to look at it himself and that was the last time I heard from anyone. Called and left message for him last week and called the warranty coordinator last week who said she'll follow up with a call "shortly" but never called back. ... More

Frustrated with response to issues. Took two weeks to get damage from leak fixed. Having some plumbing issues and dishwasher hits stove door when opened. Love the location

No lighting ,provided, this cause the home to have electrical issues that were not tested until I moved in

Our home is beautiful but we have to have several things corrected which we shouldn’t have had to do since it’s a brand new house. The main thing is the painting - both inside and outside the house. It seems like it was rushed and several walls had to be repainted. We have had to put in tickets, then schedule appointments, then be home for the repairs. It is time consuming and, like I said, shouldn’t have happened since this is a brand new house.

Felt there was no pride in the craftsmanship and that the house was rushed for a completion date. To have things looked at or fixed, you have to call incessantly. Overall we have a very nice home but the process has been full of headaches and challenges.

Make sure you really check out the home before you buy, when we moved in the house was a mess, painting and a few carpentry items were done very sloppy. Paint on the floor every where.

Great home for the price. Larry with Eagle Mortgage was outstanding, as was the onsite customer service staff. The staff that works with you to correct any issues during the walk through are awful. My suggestion is make all flaws found during walk through are corrected before you pay, otherwise good luck getting things corrected. The lawn and landscaping are terrible unless you like dead grass and lots of weeds. After 6 months of living there, I finally gave up hope on getting things corrected, so I did them myself. I think it would be good customer service to at least check in with the new homeowners once it awhile. ... More

We were happy to find a home that fit our needs - that gave us the space and aesthetics we wanted in an area that we are so happy with. I would be lying if I said we weren't worried going in to this transaction as Lennar has MANY negative reviews scattered about the internet. From sale to close, and beyond, I can summarize our interactions, both good and bad, as mediocre. This is largely because, I feel, there is a lack of ownership across the experience. Lennar personnel are quicker to pass the responsibility on to another person than to find a solution themselves. I'm not sure if this because there is a lack of a culture of ownership or because no one is empowered to do the right thing, but this theme is prevalent throughout. There were glimmer's of stellar service and I commended each of those individuals, but not enough of them to raise our rating of our experience with Lennar. The Good: The Customer Service Manager was quite helpful and knowledgeable and came out promptly to resolve an issue with the dishwasher...unfortunately, that was the last time he was this helpful. Our home is beautiful and we are happy here. Luckily, we were spared some of the horror stories other Lennar homeowners or even some of our neighbors have. The Bad: Our walkthrough date was "forgotten" about and they were unprepared when we arrived, the home was not completed upon closing, options and upgrades available for the home were VERY limited and unnecessarily stringent, workmanship was occasionally sloppy (who is doing quality control?), the representative of walkthrough is a professional liar who spent an hour misinforming us and giving empty promises. Painters were no-call/no-show on several occasions, Lennar sold a large percentage of our neighborhood to Chinese investors that rented the homes out. As a result, we have teenagers living 6-8 to a home and throwing parties, instead of having a strong and safe sense of security with actual homeowners (there are only three homeowners on our street). Materials are cheap and nothing feels well thought out. Our kitchen and laundry room were designed/built around the provided appliances (who does that?) To summarize, mediocre is the best word to describe our experience. My growing family is happy in our home and we've not had any huge issues that remain unresolved yet. But, as was explained to us several times by sales staff during the purchase, "Lennar is numbers focused," this is very clear. Seemingly for Lennar, numbers > people. ... More

Shimming and shaving of interior walls poorly done. Walls bowing and bulging in several places. Many times we’ve been told the fix is worse than what you have. Concrete work poorly done. We finally got the driveway replaced but we still have cracks on front steps and sidewalks.

Everything started off amazing, however they rushed the close of our house leaving many issues after close. We are still finding issues, but likely we are still under warranty and the warranty department has been great. The sales rep. Bob was also fantastic. I am torn on if I would recommend Lennar as the closing process was absolutely horrible.

We’ve had nothing but problems with after care service. In fact, they no showed AGAIN today to fix our house. The 30 day walk occurred 4 months late. The smarthouse concept we jokingly call the dumbhouse.

Make sure what is discovered at inspection is fixed before you close. It’s 6 months since closing and still waiting on repairs .

Some of the details of work and/or the final touch up of the job needs more attention. Someone needs to check the work and be sure that it is done correctly.

After months of delays, which I’ve learned seems to be the norm when building a new home, I finally moved in. There have been some issues that needed addressing & so far many of them have been. My closing experience was four hours of Awful with CalAtlantic title but the best part of my new home experience was working with Shane S. the contractor. If it would not have been for him I may have called it quits. Being able to choose the floors, counters & cabinets was great. There are still a few issues needing to be completed but overall my home is beautiful & I love my view.

So this is a wonderful area...new homes that are spacious with lots of floors! My partner and I have been here for 6 months and have ran into some issues, like every new home owner does.. some of the people have been very responsive to our queries and others have been less than, We as a community put money into these homes that seem to not require attention from the builders, once the home owner is moved in. We are 32 homes filled with occupants, out of 52 homes supposedly being the total once construction is completed. There is trash left over by the Construction crew, broken glass in the neighborhood. There are nails in areas that are left out from whomever that are dangerous for dogs and kids bit mr ruin cars rolling in and out of the neighborhood! The landscaping crew is ruining the grass and the basic look of the area! I get there is a need to finish this neighborhood and people want to live here...but the builders needs to make it worth wanting to live here! Those are my thoughts. ... More

The house looked perfect from inside out but when we started living we found so many issues from day one. All three bathroom toilets had cracks on different areas and took almost 2 months to replace all three of them. Master bath tub faucet was dripping for a month even though they tried to fix it couple of times. Finally they figured out that it was installed wrong way and came up with a decision to cut the tub and fix it. We have another big issue with ants, it seems the house is built on top of ant hill. For the past 4 months we are struggling with army of ants that come out in the kitchen from behind cabinets and power sockets, in the bathroom from behind mirrors, and power sockets. We finished 2 one gallon ant killer and bought another gallon yesterday. Coyotes and crows are another issue. Starting 1-2 am coyotes start making noises and disturbing our sleep, starting 5:00-5:30 am crows start their noises. This is really annoying and frustrating, we never expected this much frustration. The city needs to do something about coyotes at least. For future building new houses my recommendation would be to put a door in master bathroom. We have to lock the master bedroom door in order to take a shower because the builder or designer decided that there’s no need to put a door in the master bedroom leading to bathroom. If I need to get something from master bedroom I have to wait till my husband finishes his shower. Hope all these issues are taken into consideration for future houses. ... More

The houses should have gutters on the sides of them..... The houses are built so close together that when it rains the water runs off of both roofs so hard and so fast that the water cannot drain into the ground fast enough and it creates a big mud pit between the two houses. They want to charge me $800 for each side of my brand new house to put in a drain and regrade the ground to fix the drainage problem. Why should I have to pay to regrading the ground or to install a drain on a brand new home.

The team for Lennar are awesome, but the quality, design, and contractors used are lacking. Contractors are sloppy and leaves trash throughout site and neighborhood, design was not up to my expectations, plenty of room but lacked drawers in bathroom and linen closet.

Lennar has not lived up to the standards promised with upkeep in the community. They were very happy to take money for the creation of an HOA, but there are no actualized benefits (i.e. common area upkeep, community monument), and so the community looks 'cheap' compared to those in the neighborhood. There are pros and cons to buying a cookie-cutter home, and just make sure that you are aware before committing your savings!

There is no follow up for punch list etc.

We have built two other houses in the past and I will have to say that Lennar has had more issues we have needed repaired then any other home we think perhaps there needs to be better people doing the work to make sure these issues don’t arise or perhaps longer building time. We did also notice that a few houses that were built after us had upgraded stove and ovens which we felt we should of had as well. We do love the layout of our home and our community as well. Just wish some things were more consistent.

Considering the amount of money paid, the customer service in regards to warranty work has been awful! I feel like I get better service at drive thru window. Timeliness and communication from our rep Ryan is some of the worst I've ever had. When I asked for contact info for the supervisor, the request was ignored and it wasn't until I reached out to the sales office that I got that information. After a week and a half I have not had the supervisor Chris follow up with me on our conversation on a request that he said he would make with one of the trades. It appears that culture of the customer service team is that they don't care to communicate and that customer requests are a bother to them. Quite honestly why would they care? We've already bought the house and moved in so they have no motivation to keep a happy customer. What are we going to do, move!? I will say that Emily in the sales office and Pete with the construction were outstanding!! All-in-all, I would have had second thoughts about spending this kind of money and going into this neighborhood had I known how frustrating and unreliable the customer service would have been!! ... More