Lennar Reviews

While initially the salesperson at the development seemed professional and caring about our needs, as soon as a purchase contract was signed they were no where to be found. The followup from our concierge and construction manager were horrible. Felt completely as though we we a number, used only to get Lennars quarterly revenue booked and after that just dismissed. I wouldn't do it again.

The construction manager was non responsive, not helpful, and did not make for a pleasant buying experience at all.

Up to moving in was fine! I’m really not impressed with the construction manager Dave. He arrogant and condescending. When I did my pre move in I came with my kids because they were excited. He looked disappointed and told them to go upstairs while we did it without asking me. That was very rude. I called him because my water dispenser in my fridge is spraying everywhere and I said I’m not sure I can fix it, he stated if I can’t you can’t. That was strike 2. Then he parked in the middle of the road in front of my driveway of the home I just purchased to talk to a worker knowing I was waiting and showed no courtesy of pulling off to the side. If he or they were working on something, that would’ve been fine but they clearly weren’t and just talking, he can pull off to the side of the road to do that. I just let him talk because I can easily google anything he is saying. I think he is doing a very poor job and shows no respect to the homeowners here. I have issues with my home and don’t want to even deal with him! I think he can use some training and knowledge that talking to homeowners is different than talking to the workers onsite. ... More

I would have liked my 1st homeobuying experience to have been a great experience. However, the whole experience up until this point has been void of joy. I was blessed to purchase a home in TX, however the process was very rushed, I was lied to on numerous occasions, I noted damages in the home prior to closing which I had to deal with afterwards, the process of getting things fixed (which were under warranty) has been difficult to manage, I noticed multiple things after which were not functioning correctly after closing on the home.

Extra switch should be added in the rooms for fans. Double ended switch should be added in the foyer. All bathroooms have no napkins no holder amd towel holder and unutiltized space next to master bedroom sink which could turn into closet. Master bathroom does not have a lock, a tub and a window. No fans and no switches extra provided in the house. Internet point should be in all the rooms but there is only 3. There is no handles in the kitchen cabinets. There is no light in the driveway. Fence material is cheap not good quality.

Water leakage at home in first week. Lennar took care of it but took a month to have everything back. They ordered new flooring and waited for weeks and they had new flooring available in under construction units in our community. Did not give a water filter for drinking water in kitchen island. The window size is not the same at bottom and top. Had trouble installing blinds

This is my second Lennar house. I loved my first one and it was a great overall experience, would still live in that house if the neighborhood stayed good. This was a horrible purchasing experience, especially with escrow, and let me explain we could have paid cash for the house, but we didn't want too. The electrical messes up a lot, tons of work orders to get it right. One can light per room and no fans. Only a few plugs in each room too, seems weird. Dealing with them isn't the easiest, and it all depends on what area you buy in and the people, because like I said, our first Lennar house was a great experience. So you get what you pay for, even though this house is more money and less square feet, 7 years apart too. ... More

While the layout works for our needs, there are several issues that reflect a lack of attention to detail and some questionable material choices. One of the bedroom doors is misaligned and does not close properly. Another door swing past their stop and hit the walls, Light switches have been placed behind the door making them inconvenient to reach. We also had to arrange for pest control shortly after moving in due to an ant problem—something we didn’t expect in a newly built home. We were surprised by the builder's decision to install a hybrid water heater, which may be efficient but has mixed reviews. The drawer slides throughout the home are basic, similar to what you'd find in an entry-level apartment, and don’t match the expectations for a new single-family home. Overall, the home is okay, but the quality feels average. These kinds of issues add up and affect the overall experience. Future buyers should take time to look closely at finishes, fixtures, and layout decisions before finalizing their purchase. ... More

I would like you share my honest opinion here. We moved from other city and it was like 5 hours drive from there to here in Katy TX. I saw my house when I almost bought it. The1st big shock that I received by this house was the door of bathrooms that are NOT wheelchair accessible with a special need child it is so hard that no body can imagine. Kitchen pantry and closets are so small though we have plenty of rooms in the house lennar needs to find some better builders in this regard or people who make maps of the houses. If you want to buy from Lennar please check thoroughly everything.

The outside agents I used were excellent! However my experience with Lennar wasn’t satisfactory! The day I was to move in was a nightmare! The elevator wasn’t working and my condo is on the 4th floor. In fact, the elevator wasn’t working and down for the next 3 days.. I lost money because the movers had to reschedule. If a part was missing, why was it not sent overnight courier? Nobody really seemed concerned. The management company especially didn’t seem to care whatsoever. I now have others issues which I documented. I received an email requesting a virtual tour to address the problems. This isn’t going to work for me. I need someone to come an fix my issues as soon as possible. Especially the water dispersed from the refrigerator ... More

I can't rave. I am not really happy.

For the most part it was OK and easy to follow, they need to be more on the spot with communication. the one bad thing that happened is that one of the people in the finance department took it upon herself to contact my insurance broker and change the day the home owners insurance would go active. She did this a total of 7 times during the process. despite being told on the phone and through email that she was NOT to contact and request changes to the brokers directly. My insurance company was so fed up with her crap that they were getting ready to tell us that "they would no longer be interested in covering our home if this continues." causing me to have to inform the brokers that if she communicated to them about my account that they were not to respond and forward it to me. ... More

Extremely disappoinred in the home rep assigned to me as well as the hoa management company. They are inattentive to home owners needs and basically useless. The project manager, Joe Cantore is wonderful and truly the only positive person I have met there. He is on a class above all others and should be commended for his fine work.

Home was rushed to close by the end of the quarter. I have 17 items on the 60 day warranty list. Super disappointed

Terrible responsibility with house defects

While the financing process had its challenges, the personal experience of working with the team was positive. However, it seemed that the sales department was somewhat misleading regarding the selection and purchase of the home. They were quite insistent that the prices of other homes would be significantly higher than the existing one, possibly to meet their sales goals. I would advise future homeowners to conduct a thorough inspection of their house before signing any contracts. During our cleaning, we discovered overspray on the glass doors, windows, and countertops, as well as some cracked cabinets and leaking plumbing drains. On a positive note, the neighborhood is very beautiful, and the friendly neighbors help ease some of these concerns. ... More

Very few options for upgrades / workmanship poor with cabinets and doors/trim etc. not a very organized walkthrough process to deliver a million dollar purchase - I’ve had much better closing delivery for an automobile purchase.

We loved working with the sales team and financing. The quality of the house is lacking. We already have major issues.

If you are okay with sinks being installed crooked, being lied to about what materials the home is made of and poor workmanship amd minimal insulation....continue the process. Bottom line...if you are looking for a cheap home you will get what you pay form they are responsive during the warranty period but no guarantees anything will get fixed. Honest review. I do like the communtiy I live in. The people make it worth it.

Over all slow response from Lennar mostly and not much helpful,Lennar needs to be better in customer support and home construction quality, though David helped me and I really appreciate it.

Overall buying experience was good, people were very nice and professional. Customer service is very slow at getting things done and some things that were really important to get replaced I’ve been denied. Not very happy about that when I haven’t even been in my house for 30 days yet. Like the community, everyone is friendly and nice.

Do NOT do any upgrades with Macadam Flooring! Poor quality of product, expensive, and poor quality of workmanship. I will never buy another Lennar home and I WILL NEVER RECOMEND LENNAR COMPANY!

Good pricing, good support until you close. After that, it’s clear to me that the primary goal from the warranty team is to not do anything. Super different from previous home built with another builder that would go above and beyond. Have been waiting for almost 2 months for one issue.

They told us they they will fix certain items of the house before closing. But they never did. Even after bothering them to do it many times. Disappointed.

Financing through Lennar was a nightmare. Buyers beware. The incompetency of the underwriters and managers was astonishing. The entire sale of our home was delayed for weeks because multiple underwriters were unable to read a ledger. It was so bad I almost purchased calculators in bulk to send to Lennar. The home is fine, and the craftsmanship is average.