Lennar Reviews

Poor paint job throughout villa, wall and drywall marks easily and chip. Placement of both water hoses act ward, one inside the back of the garage wall and the other on wall at paved patio should be further away from electrical outlet. Some kitchen cabinets open into each other. Closet shelving way too high and there should be more than one shelve in each closet. I had to place more shelving in some of the closets.

Definitely stay on their behind if you want things done...

Great experience with Adrianne, our sales consultant. To this day, it is so special to see her in the community. She has stayed friendly with us and has graciously introduced us to our neighbors. We had some difficulties with construction following up on items. We were rushed to close on December 31 with several outstanding items; particularly landscaping agreements between Lennar and the HOA. The agreement was for the builder to clean up the "buffer" area between the lot line and the golf course. This took lots of phone calls and follow up from folks that are not part of your construction team. The area was mowed, but the agreed upon installation of pine straw has not been completed as of today. I also was not impressed with the quality of the build. You can tell people were rushed to do their jobs as painting was sloppy. There was a safety hazard with the glass shower that we had to have fixed. The support for the glass was being held by a drywall anchor, and fell out of ceiling pretty easily when the glass was removed. Some other small things that were not considered are; no light in the guest bathroom shower, the master closet door should have been placed to open on the opposite side to provide more working space and no vanity lights in the bathroom are just some of this issues we have uncovered. The appliances are cheap and will most likely have to be replaced in the near future, specifically the dishwasher and washer/dryer. Overall, we are somewhat pleased. I wish we could have been more involved in the build and had an opportunity to pick different levels of finishes. ... More

The Realtor in this buy don’t work for me.

This is my first home and I chose Lennar, but I will NEVER choose them again. My home buying experience was extremely poor from beginning to end. I started out by getting a realtor, and I would suggest a realtor for anyone, completed the paperwork portion and we went home shopping. I knew where I wanted to live so we went straight to Spring Grove. The Lennar representative,George, I first encountered seemed eager to help, but I quickly found out that he was not the rep for me; overbooking himself hours at a time and being really obtrusive. After several times of being late my realtor and I decided to find another Lennar rep, Orin. At first Orin was responsive and attentive, but that quickly dwindled after I signed the papers for a house. He stopped answering emails, text messages etc. Then came my walk thrus, my first walk thru I found a lot of imperfections, but that’s to be expected. Chris stated everything would be fixed and the home would be cleaned by my “welcome” walk thru so I said, “okay.” My “welcome” walk thru came, the house was not cleaned and there was still blue tape in lots of places. I can say that the construction manager, Kyle, was the only great part of this experience. He was extremely helpful, when he didn’t have to be, and I greatly appreciate that. Closing day came, the house was still not cleaned or up to par, but Kyle, construction manager, came in to do what he could and re-sent the cleaning crew. When the cleaning person, not crew, came she had only a towel. What is she supposed to do with no cleaning supplies?! Moving on, I opened utilities in my name as you are supposed to do. Quickly after that I got my security system in place and received my first two utility bills. I realized instantly that the construction crews were stealing my water after watching them do so on my cameras. I filed a complaint, which is not easy to do thru Lennar, and finally someone called me back. I was informed by Chris that Lennar does not reimburse. This I found interesting because I am having to pay for water that was NOT consumed by me being that I didn’t move in until December 23rd. Clearly Lennar does not take responsibility for their crews or third party crews. I am infuriated by this and don’t find this to be fair at all! So when asked how my experience was and would I refer someone to Lennar…. Never again! ... More

Buying the house so good everyone at Lennar was helpful and professional. Once moved in get anyone to simply finish the repairs that were agreed upon on the walk thru has take multiple attempts. Many miss appointments no call backs no reschedules. Very disappointing and frustrating. I guess getting the house funded and closed was the most important part of the process for Lennar not customer service and support.

I have been living in my new house for 6 weeks and since day one I have seen a drainage issue in front of my house that I am concerned about. I am worry that it will affect the house or my driveway later on. I have seen that builders have done some repairs but it is not solving the cause of the problem. There is always an area that remains wet. This has been a headache since I wasn’t expecting to deal with this since day one in a new house. I will keep communicating with the builders until this gets resolved. Hopefully soon. I have seen at least 7 houses on my block with same or worse issues but I don’t see any progress on those either. ... More

My house was built very poorly. I don’t feel the construction team for Lennar actually cared about how the house looked cosmetic wise. The things they said were “normal” are not normal. I have areas missing paint, huge chips in the door frames that were just painted over. Baseboards that look like a 5 year old installed and painted. Uneven texture. Water heater issue that they can’t seem to fix after 5 appointments. Chips out of my kitchen cabinets that they painted over. Very disappointed and very unhappy I can’t enjoy my brand new home.

We’ve been in our unit about a month now and have contacted Lennar 3 times about issues we’ve had with the unit. This virtual process to addressing an issue isn’t helpful at all. One issue we raised about a design flaw they refused to send someone to look at the issue. Another issue they claim is working properly. Large bubbles of air bubbling out of both toilets while the shower doesn’t drain followed a few minutes later by all the water being suddenly sucked out of the shower and both toilets is considered “proper operation’? Not impressed.

Sales team is great. Project management team are nice people but allowed poor craftsmanship from some of the subcontractors. Several framing issues, including multiple small and large holes in the sheathing, sheathing that was not flush, missing king studs, bowed wall studs, etc. Trim carpentry is poor, including horrible joints in baseboards and crown molding, door gaps that are uneven, interior doors that were cut down crooked, etc. The stackable washer/dryer in the Next Gen suite was not installed properly (i.e. discharge hose was not installed into drain leading to water discharge all over the floor). Crack in the garage floor opened up two days after it was poured (no wire mesh or fiberglass fibers are use in the concrete). Sill seal was not properly installed in the garage. Bathroom wall light fixtures were installed too low (caught during celebration walk) and had to be raised prior to closing. Drywall repair in second bathroom completed poorly after light fixture was raised. The greatest error, however, is the fact the HVAC team did not install the separate zoned system in the Next Gen suite that we paid for. This will be corrected (hopefully) at some time in the future when the weather warms but this creates an incredible inconvenience and the potential for other damage caused then the HVAC contractor corrects this problem. ... More

It would have been good to discuss with the customer before submitting the application so that there is enough room to negotiate the expected prices. However the person tried their best to negotiate, but since this was our first home buying experience, we thought that it could be a little better and transparent

The process of buying the home was excellent, each person throughout to process from touring the home and going through the application process were very nice and explained things in a way I could understand. All the Lennar representatives during the home buying process were excellent, thorough, and quick in responsiveness and I would recommend them to anyone. The issues started 30 days after we moved in. We noticed mold on the wall and turns out there was a hole in one of the pipes causing a leak and mold to spread to our primary bathroom and laundry room. We are now a month removed from when we originally had the pipe leak. Drywall has been removed from affected places and our bathroom cabinet and sinks, was told our replacements would be here within a week and that everything would be patched up. It’s now been a month, still waiting. Dry wall had been removed and replaced but waiting on cabinet to be delivered and installed. Unable to use our master bathroom as we are without sinks. Have tried to reach out to our home care representative multiple times in the past couple weeks via text and email for updates, no response. The frustrating part of this experience is the lack of communication, even just a reply stating ETA or that they’re working on it would have been sufficient rather than no response. Very disappointed that our experience up until now had been overshadowed by this negative experience as this is our first home and were not expecting issues within a month from moving in. ... More

The purchase experience itself was good (sales and title), but the overall experience was marred by many poor quality control issues on the finishes. Some examples include: - Cracked grout in both bathrooms, chipped countertops, cabinet handles that aren’t aligned properly, appliances not leveled, poor interior paint job, unlevel floor tiles, etc. We gave them a two-page punch list prior to closing and now it’s two months later and only about 4 of the 20 items have been fixed. This is a vacation home for us and we told the construction manager we were fine as long as everything was fixed within a month of closing (they can feel free to come and go as we aren’t there). But even the things that were supposed to be fixed pre-close weren’t fixed yet. Sub-contractors not familiar with what they should be doing — for example, the included Ring doorbell has a part that has to be put inside the chime within the house; this was not installed on ours (it was in the box they left us) Within the community, sidewalks are already cracking, some outside areas on the grounds are not graded properly (so large puddles form from the irrigation system), so just poor quality control resulting from cheap and poorly supervised workers. ... More

Still have some issues with Lennar Title paying certain fees to the CMA/HOA company. Still in the process of getting certain issues with house getting fixed. But Customer care consultants are working on them.

First of all, the home build was fast. That's a good thing and a bad thing. The quality of the exterior paint is way below average.. the stucco quality literally falls off after minor bumping or touching. I'm scared to even touch the outside stucco because the paint easily gets removed and the stucco gets exposed. The interior paint is flat white and extremely cheap with no options to change it. With kids or even without kids, the paint lasted a month IF THAT and we had to re paint the entire inside of the house with at least a semi gloss paint so it lasts a few years. They have had to come out fix a water leak. I have personally fixed 2 doors now cause the hinges have detached from the door frames because they mismatched screws and they where too small. So replaced the screws myself. The hardwood floors that I paid a premium for, the wet floors, directions of the design layout, some rooms go east/west and some go north/south.. Good builder/installer should at least make them match direction, at least the upstairs can all be north/south and down stairs east/west. I would suggest anyone trying to buy into Lennar homes waits till they are done with the construction of your neighborhood because they take ZERO responsibility when we get screws and nails in our vehicles tires. We have asked them about it and pretty much they say That sucks! Its an active construction zone so you have to be careful! Like I mean seriously, Im actively looking for nails to run over! I know had to replace 4 tires cause I get screws and in None repairable areas of the tire. I have to patch 3 nails already on my wifes car and 1 on my own truck. We have lived in the neighborhood now for almost 3 months and still there are NO mail boxes for our address. The post office, which I know its not controlled by Lennar, they have lost tons of our mail! So obviously this mail box situation is extremely important and it seems like Lennar has not been in a hurry to get that done either... ... More

We've had an ongoing HVAC issue that has yet to be resolved, we keep getting the standard corporate run around. If you can't engineer a product right don't advertise it as such!

The upgrade options from the builder are very expensive!

MCcrea is refusing to fix vents in bathrooms that don't blow enough air, I went to the two model house and the vent in the bathrooms all of them blow strong air.

Lennar purposly chose to install non outdoor rated posts for the fence, and immediately said that the fence isn't warrantable. Sounds very crooked.

Don’t sit on completed homes.

I’m sad to say that Lennar’s business model has changed and not for the better. We had a new build Lennar home in California years ago and was a more than pleasant experience. The quality of workmanship during building is poor. Seems to be an industry standard these days throughout the industry. Just A few examples include while on our final walkthrough, nearly all cabinet doors when opened hit the wall, other cabinets,refrigerator, etc.. I brought it to the attention of the construction team, and was told “ that’s on the homeowner”. There are tons and I mean tons of paint problems on doors and walls. Paint drips on doors, too little, or quality. Refrigerator door will not open all the way as the appliance space is too small. It feels as if it’s a “let’s throw up the house” and close the home, and deal with warranty issues after the fact type of model. The first day here, sewage came up in the shower. They called out a plumbing company and he couldn’t fix it. The city had to come out and make the repair. Apparently “the construction people used the sewer line as a garbage can”. Too bad the city had to correct the issue. I could go on for days. I’m so disappointed that Lennar has changed its model. One positive is they have sent out contractors in a timely manner. ... More

Too many issues upon delivery of the home. Good bones but finishing touches and appliances are subpar. The response from some members of the customer care team is timely. The service to correct the issues can, at times, take a few days.

Home buying experience is okay as the homes are more like inventory homes and no options to choose but not satisfied with quality of workmanship and how the issues are handled. Already seeing multiple cracks across the house near the wall joints.

Overall it's okay but I feel as though the home building process was rush and because of this the home is not done properly so like some Tiles uneven, bathroom shower stall have grout that can be done properly, etc.

Before you close, take your time to look at the home with a magnifying glass because there are many careless mistakes, issues that it will overwhelm you after closure. You will not only be dealing with your move but also requesting repairs so many issues and keeping up with all the trades services that will have to come to your home to fix the issues. Ease look at painted walls, outlets, cabinets, appliances, garage door.... Please take your time because it will save you many headaches.