Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21167 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Strict Process
- Anonymous
- Verified HomeBuyer
- April 06, 2022
- Anaheim, CA
Lennar didn't allow us to add any electric outlets or improvement to the house. It comes as it is when other builders allow for add-ons.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
The responsiveness of our service personnel and our builder general contractor! Bill he was excellent.
- Calvin B.
- Verified HomeBuyer
- April 06, 2022
- Camas, WA
The home was built with quality and they care about you and the home your buying.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Communication from Lennar
- Anonymous
- Verified HomeBuyer
- April 06, 2022
- Rosemount, MN
During the build process, Lennar did a great job of communicating the process via a weekly email. Unfortunately, beyond anyone control, the process took way too long. The impact of Covid-19 on the build was huge. Materials like windows seem to take forever to arrive. Matt and Tina were very good and providing updates. I have built many homes in the past. The overall workmanship on this home is average. There have been many minor issues that we found after we moved it. Lennar has been responsive in making the changes, but I feel like Lennar should have caught many of these in the ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
Appaling lack of communication between Lennar title,buyers and mortgage company.
- Joann R.
- Verified HomeBuyer
- April 06, 2022
- Wimauma, FL
Construction manager was very responsive to our questions, post closing. Suggestion: at closing, all incomplete work documented and signed by Lennar rep. And buyers as done by GL homes. This would alleviate buyer anxiety.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
The lack of care and integrity in building the home.
- Daniel D.
- Verified HomeBuyer
- April 06, 2022
- Elizabeth, CO
Make sure you get what you pay for.
Lennar responded:
Hi Daniel, thank you for sharing your experience with us. We value your feedback and are sorry to hear we did not meet your expectations. If you have any outstanding issues, please reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Lennar - Our job supervisor, John has been very responsive and professional.
- Kristopher L.
- Verified HomeBuyer
- April 06, 2022
- Otsego, MN
Our job supervisor, John has been very responsive and professional. Much appreciated!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great sales team, but poor service after sale
- Harold C.
- Verified HomeBuyer
- April 05, 2022
- Bremerton, WA
I can’t say enough good things about our sales associate James and mortgage associate Chris absolutely great. House quality is good, not great, but good. I say only good because some items such as appliances and plumbing fixtures are downright cheap and of poor quality. Service after the sale is unacceptable. I reported problems on Feb 28 and no word on scheduling repairs and it’s now Apr 6. Stainless steel kitchen sink has rust stains after one week and Lennar won’t replace, they say it’s my fault. All in all I’m happy with my purchase, but there is MUCH need for improvement in customer care ...
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Great experience with this builder
- Jennifer T.
- Verified HomeBuyer
- April 05, 2022
- South Elgin, IL
We are first-time home buyers. Lennar has made the whole process swift and painless. Modern homes with careful consideration for use and maintenance. They answered all our questions swiftly with open communication and transparency. I love their "everything included" concept. I highly recommend Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Second home with lennar.
- Robert R.
- Verified HomeBuyer
- April 05, 2022
- Zionsville, IN
Second home with lennar. Enjoy the new floor plan and updated design options. Customer service from representative was not at the level we would have expected given the investment we were making financially.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - My overall experience from the start to finish was great.
- Denise M.
- Verified HomeBuyer
- April 05, 2022
- Apollo Beach, FL
My overall experience from the start to finish was great. Terenia was awesome.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Not happy at all return the house I would
- Jose B.
- Verified HomeBuyer
- April 05, 2022
- Hemet, CA
Not happy at all return the house I would
Lennar responded:
Hi Jose, thank you for this review. We want to apologize for any issues you have faced with your new home. If anything needs further attention, please send us a note at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Lennar - Quality of material and the appliances provided are very good.
- Jagadeesh B.
- Verified HomeBuyer
- April 05, 2022
- Valencia, CA
Quality of material and the appliances provided are very good. Responsiveness to issues is very slow it almost took 2 months to address one issue out of 5 raised
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Responsible
- Ze Y.
- Verified HomeBuyer
- April 05, 2022
- Durham, NC
The communication between Lennar sales team and construction team is very good. As an out of state buyer, I am satisfied with their service, especially the construction manager Tony Baine. I had experience with building my own house before, and understand how many small works to be done every stage of the construction. But Tony made me feel that he was the onsite manager only for my house when he actually have more than ten houses in progress at the same time. Appreciate your hard work, Tony, thank you so much!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Resolution of Issues
- Anonymous
- Verified HomeBuyer
- April 05, 2022
- Williamsburg, VA
When moving into any new home you identify little issues that need to be addressed as you live in the home. I have been pleased with Lennar's responsiveness. We love our new home and the neighborhood and amenities are great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Love the quality of workmanship!
- Zemin Z.
- Verified HomeBuyer
- April 05, 2022
- Princeton, TX
Love the quality of workmanship!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible communication between sales and construction.
- Alan B.
- Verified HomeBuyer
- April 05, 2022
- Punta Gorda, FL
Don't believe any closing dates or promises made that are not in writing. I understand the supply chain and labor issues but this sale, closing and quality of product received was the worst home buying experience that I've ever had and I've had more than a few.
Lennar responded:
Hi Alan, thank you for taking time to share a review. We are both sorry and disappointed to hear about the poor communication you received and the frustrations this must have caused. In the future, if there are any items that need attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Great home, bad experience
- Anonymous
- Verified HomeBuyer
- April 05, 2022
- Winter Garden, FL
We closed on our Lennar home recently. We are happy with our lot selection, home size, finishes, and price paid. Karly was excellent to work with in regards to new home orientation. However our trust was broken the entire time due to poor communication by many other working for Lennar, and false expectations cost us thousands of dollars in temporary housing. Given the supply and labor issues being faced in the industry, delays are understandable. However, setting realistic expectations would have been appreciated. Emails either went unanswered, answered late, or arrived with vague ...
Lennar responded:
Hi, thank you for sharing this review. We appreciate your feedback and would like to apologize for the poor service and communication you received during the construction of your new home. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 3
Lennar - Everything went smooth start to finish
- Sheri D.
- Verified HomeBuyer
- April 05, 2022
- North Las Vegas, NV
Everything went smooth start to finish
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointing
- Anonymous
- Verified HomeBuyer
- April 05, 2022
- Rogers, MN
Delay is build may be common for builder, but that cost buyer a higher mortgage rate. That is not it, if house is closed with pending lawn work money to be deposited to escrow is buyer responsibility if buyer don't go with builder recommended lender, so kind of CHEAP trap.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the poor experience you had to face, including the delays during construction. Please let us know if there is ever anything we can do to help. We can be reached directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Our rep was great
- Jonathan R.
- Verified HomeBuyer
- April 05, 2022
- Indianapolis, IN
Our sales rep TK was awesome and really made it a smooth process. They have been responsive with messages pertaining to issues we have brought up but there are things that still remain that were supposed to be fixed or cleaned that have not been. I will say that the quality of the finish work was not very good. Also the paint they use is terrible quality.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 4
Lennar - Its was a good experience buying lennar home with minor hiccups.
- Anonymous
- Verified HomeBuyer
- April 05, 2022
- Saratoga Springs, UT
Its was a good experience buying lennar home with minor hiccups.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Every aspect of the purchase went very smoothly.
- Larry H.
- Verified HomeBuyer
- April 05, 2022
- Bulverde, TX
Every aspect of the purchase went very smoothly. I would recommend that you have your own real estate agent as we did. Makes the process very easy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quick and efficient delivery.
- Anonymous
- Verified HomeBuyer
- April 05, 2022
- Aurora, CO
True to the delivery date.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
The people
- James S.
- Verified HomeBuyer
- April 05, 2022
- Ennis, TX
Each person we have work with has been outstanding
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - The sales team constantly kept us informed on the progress of
- Joseph C.
- Verified HomeBuyer
- April 05, 2022
- Plumsted Township, NJ
The sales team constantly kept us informed on the progress of our new construction. The promised deliver date was on target.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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