Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21718 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lennar - Perfect house in every way
- Jorge O.
- Verified HomeBuyer
- May 17, 2022
- Indio, CA
Perfect house in every way
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Poor Workmanship
- Claudia L.
- Verified HomeBuyer
- May 17, 2022
- Sun City Center, FL
Megan is the best she processed my loan other than her my experience the 2nd home purchase with Lennar was horrible he closing walk thru along with the new home orientation things were requested to be fixed and here we are o we a mother in our home and things are just being attempted to be fixed I would never buy form lennar again and hey forced a $10k on me for granite only in the kitchen and stainless steel appliances with I had no option on never again!
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Forman and Sr.
- Ty S.
- Verified HomeBuyer
- May 17, 2022
- North Las Vegas, NV
Tatum and Oscar don’t do what they say they are going to do they tell you what they think you want to hear and that’s all.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Absolutely nothing
- Evan A.
- Verified HomeBuyer
- May 17, 2022
- Commerce City, CO
Salesman didn’t help. Wouldn’t comp anything messed up that was their fault that constantly delayed my move in dates. Concrete poured just days before close and cracked. Couldn’t even park in my driveway or garage. Wood work was sloppy and cut short. Drywall had lumps in it where the wall was left uneven. Stairs creek after only a week in home. Didn’t even clean the home floors weee covered in dried dirt from sloppy mopping. Definitely not worth 560k. I wouldn’t recommend this home builder to my worst enemy. They just don’t care about the customer it’s all as fast as can be and write up a ...
Lennar responded:
Hi Evan, thank you for this review. We are both sorry and disappointed to hear about the service you have received and the state of your home upon closing. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, if there are any items you would like us to follow up on. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - As it is our first home, we are very happy and grateful to see
- Sanad C.
- Verified HomeBuyer
- May 17, 2022
- Orlando, FL
As it is our first home, we are very happy and grateful to see our dream come true. It is a beautiful and excellent work and quality of construction. We recommend everyone looking for a home in Orlando to visit and buy at Lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar only missed theproojected completion dae by a month -- which is pretty good during these wilder market times.
- C. F.
- Verified HomeBuyer
- May 17, 2022
- Buckeye, AZ
Everything was first rate quality-- our home was turned over to us in a timely manner with no outstanding repairs needed. Construction crew and Lennar consruction representative were courteous and very helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - The expected construction time was way off time (almost 4 months
- Vanessa C.
- Verified HomeBuyer
- May 17, 2022
- Wesley Chapel, FL
The expected construction time was way off time (almost 4 months earlier). I had to pay over $4,500 as penalty to my previous renters/realtor. I rented based on initial estimate giving by Lennar. I felt I was rushed to close the house. Even when I asked, I never was invited to see house while constructed (most of my neighbors where able to see and experience along their hose construction). I was only given pictures of the process. Houses in the neighborhood were received with welcome balloons, congratulation signs as well as a welcome gift which I never received. Now I been living here for ...
Lennar responded:
Hi Vanessa, thank you for this detailed review. We want to apologize for the poor experience you had with the team during construction and the delays you had to deal with leading up to closing. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 2
They delivered what they promised and more
- Stephanie E.
- Verified HomeBuyer
- May 17, 2022
- Buckeye, AZ
It was a great experience with this builder. In a time when supplies are short and timelines are delayed, Lennar was able to keep the home on schedule. There were many extras they put into the house as standards for them. All the lighting, Ring doorbell, and other automations are standard instead of upgrades. The superindentint takes pride in his jobsites. They continually inspect the work of their contractors and have items corrected prior to the homeowner taking possession. All in all a great team and terrific communication!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Coordinated team members covering multiple phasing of home delivery
- Tony A.
- Verified HomeBuyer
- May 17, 2022
- Las Vegas, NV
On my delivery MJ was keen on communication and timely responses for needed repairs.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Abandoned
- Judy H.
- Verified HomeBuyer
- May 17, 2022
- Durham, NC
LOVE my house and location but once I closed - crickets! I’ve had to request mailbox keys and how to pay HOA dues. No one ever welcomed me to the community let alone see if I had any questions after moving in. “Fully Connected” and “easy DIY” are a joke. Most new homeowners I’ve asked are NOT connected to their devices because they can’t figure out how to set them up. Lennar takes your money but then, you’re on your own!
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Worst home buying experience ever.
- William Y.
- Verified HomeBuyer
- May 17, 2022
- Las Vegas, NV
Substandard workmanship coupled with poor customer service at a a price point that should have been far better.
Lennar responded:
Hi William, thank you sharing a review. We are sorry to hear about the poor experience you have faced with your new home. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Difficult Process
- Angela Y.
- Verified HomeBuyer
- May 17, 2022
- Princeton, TX
In beginning everything was good and the seller Carson was amazing, after that it was so complicate. I had other company to do all relative to the mortgage and I decide do it with Lennar and that was like nightmare. then when I was in the end of process I went to do the walk in, and I was let them know what need to be fixed, the lady how was with me answer " you have to understand this is a production house" I don't know if the mean it is the cheaper house, don't ask for to much, anyway for a production house, they should offer good quality, and better costumer service.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Exceptional commitment to dates.
- Kamaljit V.
- Verified HomeBuyer
- May 17, 2022
- Ocala, FL
Lennar adherence to closing date was exceptional. While various builders were slipping by months, Lennar was precise to the week.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Everything was done professionally.
- Chinh N.
- Verified HomeBuyer
- May 17, 2022
- Fate, TX
Everything was done professionally. Very satisfied!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible customer service and home is full of defects
- Anonymous
- Verified HomeBuyer
- May 17, 2022
- San Diego, CA
Unfortunately, we had experience what a lot of our other neighbours also experienced. Lennar project was delayed by over a month and there was no clear answer about why and when it will be ready. We were all left up on the air until 10-12 days before closing. We’re phase 1 of this new construction and there are so many essential things (heater in the winter and water heater to start with) were defective when the home was delivered and there are so many outstanding issues still remaining. One thing that makes it more painful is that we bought this house almost $300k over asking price and I ...
Lennar responded:
Hi, thank you for sharing your experience. We want to apologize for the numerous issues you have faced, including delays and defective items installed in the home when you closed. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
On time closing
- Venkata B.
- Verified HomeBuyer
- May 17, 2022
- Exton, PA
Lennar construction team did good job in delivering home on time but there were some issues with windows, stairs, drywall and more. Good thing is construction manager Jim is so good and responsive, he made sure most of my issues were resolved. We’re not happy with sales team. Our sales manager Brighid didn’t provide proper updates about house construction or open issues within the house. Also she wasn’t there during closing formalities neither contacted us before or after closing.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
its worst experiance ever
- Anonymous
- Verified HomeBuyer
- May 17, 2022
- Saint Johns, FL
the experiance is worst, in all the categories.
Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about your poor experience with the purchase of your new home. If there are any specific items we could assist with, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Issues still not resolved
- Samath P.
- Verified HomeBuyer
- May 17, 2022
- Suwanee, GA
We had a hard closing date that Lennar would not budge on even though the house wasn't move in ready. It's been 2 months since closing and our issues have not been resolved yet. The construction manager had made promises that he couldn't deliver on. Not a good look for a national builder like Lennar.
Lennar responded:
Hi Samath, thank you for taking the time to share this feedback. We are sorry to hear about your poor experience starting with closing and ongoing into the service you have been provided with your new home. If you have any items that remain outstanding, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Purchasing was easy enough, challenge with the walkthrough and
- Carl J.
- Verified HomeBuyer
- May 17, 2022
- Las Vegas, NV
Purchasing was easy enough, challenge with the walkthrough and follow up on outstanding items. Punch Lindt was extensive and I am still working through getting it taken care of. Spending a lot of time to make sure it gets completed and need to constantly follow up.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 1
Quality
- Felicia G.
- Verified HomeBuyer
- May 17, 2022
- Saint Cloud, FL
Choosing a home was a great experience! Angie did an Amazing job showing me and going over details and stayed in contact during the b built process. I would give a five Stars, however when it comes to the quality of the interior finish, I am a little disappointed. The paint is low quality and has a lot of off spots. When wiping down to move in the paint comes off completely. The home did not come with light fixtures in none of the rooms besides the kitchen and entry way which is a little disappointing and lastly the tile grout is filthy was never deep cleaned. When you purchase a new home you ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
This has been an irritating experience
- Anonymous
- Verified HomeBuyer
- May 17, 2022
- Tampa, FL
In my experience, buying the home was not the issue, it's been the follow up. Things like purchasing the home were explained clearly and upfront. Things like follow up about who to pay for the mortgage through Lennar the first month, how to pay the HOA, and how to get the key fob for the clubhouse or even where to get my mail from have been like pulling teeth!
Lennar responded:
Hi, thank you for this review. We want to apologize for the poor communication and direction you have been given following the purchase of your new home. Please send us a message at corporatecustomercare@lennar.com if there are any concerns or questions that remain outstanding. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
Lennar - The process moved pretty efficiently and I closed right when
- LaZaundzria W.
- Verified HomeBuyer
- May 17, 2022
- White Plains, MD
The process moved pretty efficiently and I closed right when they said I would. Gail was great keeping me updated and answering any questions I had. Aaron the construction manager was thorough and efficient during the orientation and we were out at ease about everything. Any issues were quickly addressed and I appreciate that.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Updates
- Anonymous
- Verified HomeBuyer
- May 17, 2022
- Raleigh, NC
Lennar kept home owners up to date on the progress as Sales Team & Construction Manager were constantly in touch. Workmanship was great. Overall experience was awesome
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Structure good, finish bad
- Stephen J.
- Verified HomeBuyer
- May 17, 2022
- Myrtle Beach, SC
House is well-built structurally, but the finish (paint, drywall, etc.) is definitely sub-par. Sales personnel were great, as was the on-site construction manager, but it is evident that many of the actual workers were not very skilled and constantly pressed for production vs. quality.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar - My family and I had an awesome experience, we couldn’t be happier.
- Melisa S.
- Verified HomeBuyer
- May 17, 2022
- Land O' Lakes, FL
My family and I had an awesome experience, we couldn’t be happier.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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