Lennar Reviews

I love the design of Lennar homes. They are spacious and well built for everyday living.

Ask questions if you’re not clear on things

Our sales representative and construction manager were very nice however you could tell there was too much on their plate. I constantly had to call to get updates. There was very little proactive updates sent to me. Quality of craftsmanship is embarrassing. Our new house orientation was a joke. We took 3 hours marking mistakes instead of going through how to manage our house.

Very knowledgeable and professional

Communication was poor among the different professionals who I was working with during the home buying process (consultant, loan officer, construction manager, etc.). As soon as I closed, my consultant stopped responding to any emails for assistance with simple issues. There are a number of things that I have found after my initial walkthrough, within my first month of living her (i.e., cracked cabinets, paint flaws, grout flaws) that should have been done right in the first place that are frustrating to deal with now.

There are more than 150 blue tape markers covering everything from numerous uneven floor tiles, gaping at every door frame and baseboard joint, broken window frames, window panes without gas revealing moisture, roof has more than a dozen non-matching tiles replaced before possession, two very visible and disturbing depressions in the roof giving a wave-like image to the tiles, concrete and stucco splashed over window & door frames, the home was not properly cleaned following construction, entry door step plates are dented, scratched and appear to be borrowed from a warehouse, exterior paint has dried to three different shades of the original color, all eaves lack a much needed second coat of paint (easily seen by a casual observer . . . where was the painter?). The refrigerator was severely scratched, apparently at delivery, but was not noted by Lennar and Frigidaire refuses to be responsible, interior paint is so poorly done as to require a complete re-do. Nothing is properly cut-in. Over-spray, poorly cut at wall-baseboards, scratches on the ceiling, missing vent cover in master water closet. Workmen with dirty hands leaving hand-prints, yes, the entire hand, on the attic access panel. The entry door was painted in a rush and none of is clear with over-spray on the window panes, scratches and no painting below the bottom trim panel. Cabinets are poorly aligned & the self-closing function is 50-50. The AC condenser held up the close until one was located at a model an moved to my home - the vents on the unit are bent in numerous locations. Incredibly the list goes on . . . Lennar's customer service reps are stand-up folks but the people who actually built and supervised the construction of this house failed. ... More

Appears interior trim work was rushed, many gaps.

I had a wonderful construction manager, Javier who was always responsive and forthcoming. Sometimes due to supply chain issues, the news was not good but Javier never sugar coated the news. He delivered it in an honest straight forward way.

Spend the extra money and go with a better builder

Some issues along the way but that's to be expected during any new home buying experience. Very responsive to any issues that have come up.

Lennar touts its next gen line of homes. The design is good but the construction process and closing process are poor. There needs to be more supervision and follow up on the Project Manager. They rush to close but provide homes that are incomplete and have to go through a tedious exception process through a customer care coordinator to complete repairs after close who is not quick on following up and coordinating issues. They are polite. However, Verbal acknowledgements and texts are made but poor follow through and accountability. They come and fix some things ignoring other concerns Then they try to close tickets without fully completing the work. There are several homes in this subdivision that have had issues. Not a good customer experience at all. Two months later I still have several concerns. Only after complaining a lot there Management gets involved and resolves issues. A customer should not have to go through all the hassles. ... More

There were a few open issues when we were closing the house. However the construction manager Edward was very lousy and didn't take care of all these open issues once the closing was completed.

Good experience overall but too many rules

Lennar is a unique builder with outstanding quality service delivery.

Everyone realizes the challenges we all faced w/COVID material shortages, etc. That said, however, very shoddy workmanship over an 8 mo period (yes I waited 8 months to close) is another matter. Issues like a toilet not secured to the floor, visible daylight at all door edges, zero caulking at all sinks, scattered debris on the roof, unsecured fencing (I could go on) do not require the services of highly skilled/trained workers. Lennar loves to tout the tech items they include (RING doorbell, security, etc.) but new home owners would be much better served if the builder concentrated on just mastering the art of construction. Hi tech of all levels can be purchased everywhere and not everyone wants Amazon tech. The best advice I can provide potential buyers is: ALWAYS secure the services of an independent inspector before closing, especially on new construction! (I have owned 5 homes in 5 states, all inspected prior to purchase and this was the worst outcome) It will be the best $300 you ever spent. Just ask my neighbors who did not and have twice as many issues..... some of which cannot be corrected now. In Lennar's defense, my inspector's 42 page report and the add'l. 13 things I discovered after moving in, have all been corrected or still scheduled for repair. ... More

The service is good, the interest rate is higher compare to outside lender

hope builder pay more attention to the quality control - do it right at the first place, rather than fixing issues later

We've been in our new home for about 6 wks now. It's a nice home, but the process was riddled with slip-ups, pushbacks, and several missed deadlines that caused much anxiety, frustration, and cost a few extra thousand dollars that was not in the budget. The sad part is...I can't even say it was worth all we went through. Firstly, I do NOT recommend Lennar Mortgage; secure your funding elsewhere if you can. They made ridiculously simple mistakes and oversights that pushed out our closing (after we were SPECIFICALLY told this wouldn't be the case). Poor response communication, unless they needed something and then you were hounded for it. Secondly (and probably the most disappointing) is the poor workmanship. It doesn't matter how good the materials are going in if there's no attention to detail. Door handles are already loose, the 'luxury' vinyl flooring has gaps and is beginning to come up in some places, bowed walls and doorways that look like you're in a funhouse. We won't even start on the paint. This is NOT what you'd expect from a builder who's been in this business as long as Lennar has, nor is the quality and craftsmanship is what you'd expect in a 350K home...not by a longshot. Finally, the lack of ownership or concessions for issues encountered in the process. At some point builders need to stop blaming the pandemic for their shortcomings. But that was a very common refrain from everyone at Lennar. I can understand a delay in materials or inspections, but you don't get a pass for shoddy work or rushing at the last minute to get it done. I'm sure we'll continue to discover things as we continue to unpack and settle in. I'm not looking forward to what lies ahead. If I had to do it all over again I would not choose Lennar as my builder. We were in a tight spot and on a deadline to find housing, and we thought we were getting a good deal. But the buyer's remorse is VERY real. I feel somewhat lucky that it wasn't the nightmare some other builders put their clients through, but it's been a very opportunistic experience. To their credit, most of the people in the process were great, very likable. But at the end of the day you're buying a house, not a relationship with them. My one piece of advice if you choose them as your builder: Make sure you're visiting the build site regularly and communicating things you see as an issue to the site managers. I took a lot of things for granted toward the end and that's on me. ... More

Standard garage is to small for a set of standard cars. Bathrooms are just adequate, could have been so much better. Tough to live in a monitored community... Big brother is always watching.

Very unhappy with this purchase, there are so many things wrong with the purchasing process with Lennar. Don't buy through their mortgage or title companies, get your own

Only negative I can think of is the housing market itself driving the cost of everything through the roof. Purchasing with Lennar was a wonderful experience as they made everything simple to understand and were always responsive to questions or issues. And if there were any issues they were resolved quickly. Would definitely purchase with them again.

First of all, I was impressed with the both walk throughs and the attention paid to correcting every flaw. Since moving in, I have had three occasions to write requests; two small and one more serious water problem. In every case the response was swift and professional.

Lots of issues after we moved in. Missing products, broken items. Caused us money and no one would come to fix them. We were able to reach our service rep and submit service requests. Yet no one would actually come and fix the issue. It has been two months since we moved in. Nothing got fixed yet. I would not recommend Lennar to anyone.

Best customer service.... Our agent was really helpful and nice along with the Construction manager who did a great job....

We love David, our CM, and Caren was great! The purchase and loan process went smoothly for the most part, but when the house was being completed and after we have moved in, we have been very disappointed in the quality as well as the team that filled in for David when he was sick. John (I believe his name was) was very dismissive of actual issues, didn’t actually tag the house prior to close, and said things that were frankly untrue about home building, and missed the most basic things, like leaving filthy filters in the home at close. I hate to be this person, but as someone who has built a lot of homes, and been in construction for several years, it has been disappointed to be BS’ed on several occasions. Because of this, I couldn’t recommend Lennar to anyone else. ... More