Lennar Reviews

This home was not clean, poor painting everywhere especially the area above the baseboard. This means that semi-gloss was painted above the baseboard in some cases at least 5”. This was noted with both walk throughs, but was not corrected. Paint splatters on sliding doors not cleaned off and the tracks for the sliders were not cleaned. We have NEVER moved into a brand new house that was supposedly cleaned but needed through cleaning, by us, before we moved in. If this is what has happened with the other homes, I would suggest getting new contractors. What’s the deal with the cement lip pulling into the garage, that is an accident waiting to happen. WHERE’S THE POOL? We were told that it would be in this summer. When will it be started? ... More

They keep giving us the run around ,we haven’t been able to open our garage since we bought the house. They keep telling us thier working on it it’s been two month.

I had lot of bad experiences with Lennar in the whole process

It has been 45 days since closing and we have a 20 item punch list of construction issues that have not been resolved. For the money paid for the home, I thought I would have received a handle on the dishwasher and trash bins for the trash cabinet in the kitchen. But I guess those items are luxuries.

Where Lennar fails is communication. From the day I put my deposit down till I closed (which was about 10 months) I only heard from Lennar when they needed my money. As far as communication with me during the building process there was none..none at all. If I wanted any information I had to call. As far as after I moved in communication did not improve. I would E-mail for information and not hear anything thing back when I turned annoying I was then informed that yes, I received your E-mail but I'm waiting on information. So, no communication at all.

A mixed review -- I'll break it apart to the home buying experience and the post-move in periods. The home buying experience was relatively easy and Lennar's financial team did a fantastic job helping me as the customer understand what's included, what's not, and facilitating all the paper work. The inspections were all ok, we had a 3rd party home inspector check it out and everything seemed ok, no big hang ups. The post-move in period is a different story. After we moved in, we've had a series of problems that are all a part of the warranty, but it's been non-stop and a real pain to have contractors coming in and out of the house. To provide a few examples, the dishwasher wasn't operating, the furnace and hvac had all sorts of problems that led to water damage in the ceiling and the inconvenience of not having AC during summer heatwaves. I did not expect issues of this severity with purchasing a home that is over a million. ... More

Was told upgrades were included with no upgrades available. Mortgage was difficult to reach and misrepresented the taxes and didn't explain very well. I received 7 or 8 estimated closing documents and not one was correct! Would not recommend

After sale Cx service is great and team is helpful however home is poorly built. There is no quality assurance audit before closing it seems. Too many issues- gaps in roof siding, cooktop don’t work, doors don’t seal, window frame broken, secondary water heater unit doesn’t work, sprinkler system has leaky water hose, walls are not straight, no electric outlets in laundry room for iron or vacuum cleaner. Seems like someone walked on Insulation in attic- compressed. Also, we had a water leak from furnace drip pan before we moved in- water puddle on attic floor. 10 inch Metal rod is sticking out in lawn and much more. Home closing was delayed by several months. Overall bad buying experience, poor customer service skills by construction manager. Good part- Terri from after sale warranty team is helping and has great CX service skills. Thank you Terri! ... More

For the money spent, I am disappointed. Issues range from customer service to craftsmanship

There was a lack of attention to detail nearly across the board with trade skills. Carpentry, electrical, you name it. Even landscaping. This house feels like it was rushed to be completed. It feels like everyone was more concerned with hitting a deadline versus quality. The quality check process is not sufficient. Promises made by construction manager were not always followed through on. Gave up trading pretty quickly. Overwhelmed or stretched too thin? Don’t know, but if I was to buy another new build I will have to think twice about Lennar.

The quality of the home is marginally OK. One doesn’t really notice things until after move-in, but then you start to notice the defects. We haven’t gotten a timely response to a couple of warranty issues. The price was good and we’re happy with the location.

Having problems with incomplete exterior painting. The interior painting was okay except for massive over spray onto the appliances from painting the cabinets. The sink was chipped and was to be replaced or fixed-that was never done. The sprinkler system is confusing and hard to check if it is working. Hoping that there will not be a lot of problems with the a/c since it has been to cold to use it. The garage door seals were improperly installed and were never fixed. The screen was to be replaced due to concrete being smeared on it and that was never done. Exterior grading was not done. Don't know if these quality control issues are normal with new builds. ... More

The paint peals off. I have a couple doors that really need to be changed and I’ve already submitted a request and had the virtual meeting but nothing. On almost all cabinets the screws were pushed in too deeply that they cracked the wood. Almost all screws. The paint is the most disappointing because I’ll have to repaint EVERYTHING.

The sod was laid wet and then the workers walked all over it creating very dangerous pot holes in the shape of foot prints. I hurt my right knee the first time I walked on it. I have to regrade it of course. The electrician has been out twice. Drawers had to be repaired. Had to have gutters in immediately. Lost power twice the first week so I put in a generator. The kitchen cabinets are useless. Having drawers installed. Tore out all the low grade carpeting. Put in a matching floor. The driveway is all pitted with extra cement globs everywhere. They had replaced 1 section but really the whole thing needed to be redone like most of the neighbors. I wasn’t as smart. In my contract. I was promised things that took a month of nagging to happen. Everyone was nice on face value with no follow through. A little less cutting corners for some quality assurance is worth a lot of good will and publicity. ... More

We like our house. 2 months later we are still trying to get promised corrections done

With in a month I could see dry wall cracks, cracked wood.

I was told to contact Joe with issues. I let him know my dishwasher was leaking. Joe was so amazingly helpful that he told me to stop using it. I am not making that up. That was the end of his assistance. I explained there was a pile of drywall, a tarp and debris in front of my garage door. After a week, most of it was cleaned. Amazing, Lennar!

Lennar is definitely the place to get a good bang for your buck, but be prepaid for any issues to not be resolved. They’ll tell you X is going to be fixed or is on order, but then X will magically disappear and never be repaired. All of my trees have fallen over and had to be ripped out including having many electrical wiring issues in the home. The floor plans are nice and they do include things like blinds that other builders done include so that is a bonus given the issue I’ve had to deal with

You must ask many questions before you buy, especially as concerns finishing your garage and material used in the construction; garage is always unfinished and they won’t tell you that, if you don’t ask. The interior painting is cheap water paint; the slightest scratch or water drop on the walls peels off the paint and the slightest hit on the interior walls produce a dent. Drywall not level in all places and they will tell you that they have no warranty on drywalls. Your kitchen area that should be painted with satin quality paint that can be easily cleaned if something spills on it, is done with normal cheap and light water paint; any oil spills will require repainting using a primer or sandpaper first. You have to be vigilant with your roofing tiles; I was keen and noticed a lot that were flapping and pulled out after some winds. They respond to warranty requests but at times react as if you’re a nuisance to them. I will recommend Lennar, with great reservations to anyone; presently I’m looking for a possibility to sell my Lennar house only after being in for not up to 2 months. Maybe I was just unlucky but I’d advise anyone to ask a lot of questions and do thorough inspection before buying a Lennar home. ... More

Response to arising issues is poor, new community information in non-existent and the entire area need to be kept cleaner. The home construction workmanship needs extra attention to details for smaller issues that are important. I have several small home fixes that need done and I’m not getting a timely response for a fix?

Communication was not the best. The morning of closing, was told we might not get the home due to documents that were needed and not told to us until day of closing. Did not get a lot of information from Lennar rep. Thing that are supposed to get fixed still are not and can’t get ahold of correct person to do so. Will recommend due to beautiful homes but will no recommend due to lack of communication

Lennar salesperson was easy to work with and offered an easy in house mortgage offering with no closing costs. However, the mortgage application process was clunky and exposed a lot of internal communication problems. We had to approve everything twice because a second application was started because we were locked out of their site. Instead of canceling one they required us to approve all documents twice. Upgraded appliances were included in our agreement. However, Lennar reneged on this and refused to honor the contract. This turned what should have been a positive experience into a frustratingly negative one. The customer care team found many defects during our walkthrough which were repaired before closing. ... More

Krista was amazing at selling us what seemed like our dream home. The showing process made the homes at Lennar Johnstown Farms look amazing. Come time to move in and we had issues with title, with mortgage and with the construction of the house. Tolerating everything up to getting the keys was easy to do because we had excitement for what was to come. We made it to the house where things that needed to be fixed, were not. There was paint splatter all over the house on the inside and on the out. Appliances were changed without our knowledge. Overall I think the sales team sold exactly what they were supposed to but the construction team failed to meet expectations. ... More

While I enjoy my home, cosmetically, there was a poor job done on many things to cut corners.

We are previous Lennar home buyers, and that is the reason we came back to Lennar. We were disappointed with the quality of this Lennar home. There were quite a few areas of poor workmanship and this was disappointing. We have had a difficult time getting a warranty items completed, I feel that the price of the home was high for the quality and the interior features and the quality of the workmanship.