Lennar Reviews

What we thought would be a simple buying process as options are already picked. However, the quality of materials and parts is subpar, builder clearly does not do thorough inspections before closing to ensure all items are working. Submitted 23 items for repair after moving in. 2 months since closing and only 8 items have been resolved.

In general, the purchasing process was straightforward. So I'll give you kudos for that. But hand-off was handled very poorly. Promises were made that things would be fixed that are still pending over a month later. Most items should not have been allowed to pass initial inspection the first place. For example, I have an interior door that doesn't close, stair balustors out of order, a plastic water bottle visible in the foundation, mismatched ventilation screens and so on! And to have a representative state that this is not a "class 1 build" as an excuse is just not acceptable.

When we complained about quality of trim and paint we were told "it's not a custom house". Bad answer!

When buying a new home it’s expected that everything is in good shape. With this build it seemed like everything was rushed. A lot of build issues and things that needed to get fixed. Certain things were pointed out and still didn’t get fixed until the second time around. Overall disappointed it’s a new house so I expect things to look good. The cabinetry is very cheap and the overall quality isn’t to good. When you chose lennar your choosing quality and that’s not what I received.

We are a second time buyer with Lennar. The quality of craftsmanship this time around is shockingly bad. The amount of items with have requested for repair is countless and while our representative does have people come out to address them, the folks coming to repair tell us they are not the right person and nothing gets fixed. The floors and stairs are creaky, every baseboard is damaged, our sink is scratched and damaged, there are huge stains in our concrete- it’s just bad craftsmanship.

The loan officers and sales representatives were very helpful. The second construction manager, Chris, DID NOT follow through on the items he promised would be fixed and they still are not fixed. This puts unnecessary stress on the buyer.

For the location and square feet the price was right. Craftsmanship of the concrete finishers is very poor, light fixtures are very cheaply made. Painters and flooring craftsmanship is very poor. In areas were there is a big growth rate, like our area in Foley, they build the houses so fast so quantity is more important than quality.

Our experience with a lennar has been a roller coaster. The agent that helped us from the beginning has been very helpful. She was especially helpful right at the end. The frustration comes with the construction manager. When we did our final walk-through, there was no power, so there were things that we missed. When we were able to walk through the day that we actually purchased the house, we found a number of things that need to be fixed. He assured us that these would be taken care of. These things included ordering pieces for the closet rack, fixing issues with the counter, fixing caulking issues, And fixing holes in the wall. The counter was fixed. However, nothing else has been resolved. We’ve been in our home for a month and a half and have no indication that anything will be resolved. The work was sloppy, especially with painting and caulking. Things that I would not expect out of a $400,000 home . ... More

Make sure you work with right person and don’t ever take the verbal consent about no loan origination charge when you take loan from lennar. They had said there will be no origination charge on loan but took my 3000$. I mentioned them more than 10 times before the closing of the house and they said they will take care of it. House has been closed and they said they will work on it and now they are ignoring all means of communication. Ridiculous. This will be the first and last time home buying with Lennar.

Lennar makes a great final product… if it ever gets finished. Lennar forced us to move into our house early when there was a list of at least 28 items long incomplete. That includes broken cabinets and glass, holes in walls and electrical problems. We move in a month ago and have maybe brought the list down to 26 items. Lennar sold an unfinished product just so its management can receive bonus. Dirty business. Home once complete I’m sure will be beautiful.

Where I can start? Beginning the mortgage process was a nightmare, they always give me a different number than the first time, at the end we agreed in the condition but was not that I expected. Then, the house build, they make me close my house end of November, the house was finish end of December, that’s crazy. The neighborhood is great and the house is beautiful, however the process was a nightmare and they could be better with us.

Being that we spent over half a million. Things felt rushed. Materials used were cheap. Lots of mess ups that after we move in aren’t covered. Bathroom shower tile is horrible. Master shower casing is losing its color. When you do a walk through and only thing you hear is I have another appointment I have another appointment we got x amount of time left. Process was just the worse. Still don’t have proper doors and other main fixtures for the house. Nightmare! For the amount of money this should of been a non rushed professional set up process. Instead it was I got get my numbers process

Good house but good finishing and after service is a problem.

Great project manager. Not impressed with sales person on my account. Sub contractors were hit or miss on workmanship

Lots of "I will get back to you" with no follow up

It was a pretty tough experience. Our sales girl quit in the middle of building. Bounced around to a couple others that didn't help much before being handled by the manager. First walk through was scheduled when work wasn't complete yet. Final walk through when there was still workers working on the house. Was promised issues we found would be taken care of. Here we are a month and half later and we still have tape on our walls from the walk through that haven't been addressed. Even add ins we paid for in the contract weren't done. Crooked walls and bad drywall in multiple places and the 2nd story floor is very uneven after pointed out multiple times during the build. Lennar has some stepping up to do to make this experience right. ... More

The initial walk through was a disaster. Scheduling was received from Lennar and the salesman. After waiting close to an hour the sales office was contacted and someone came and said it wasn't on their schedule and they didn't have time. It was rescheduled and all the problems were not listed. Receiving the C/O was a couple weeks experience. It is very difficult to find who to contact for problems: for example. frost killed bushes in a villa's yard. The layout is nice, but getting attention to the problems is difficult. I still can't get the construction mess off the floors. The major problems are being addressed after a month. ... More

Broken patio door lock ifentified 6 weeks ago. No action. Issuess with front door lock and latch. No action. Air leaks everywhere. Cracking of plaster in bathroom

Overall we're happy with our Lennar home at roughly 2 months of living in it. Quality of the finish work leaves a lot to be desired though. Lots of little things that are somewhat hard to catch during inspections that need repaired or replaced. If you can avoid closing until every little thing is fixed do it, much easier to get it fixed before you close.

Buying the home is the easy process, but once you are getting ready to close it's a rush rush process. You go through your walkthrough and point out items that need to be fixed prior to closing. You get to your final walkthrough and home isn't ready, but you are promised that by the time of closing all will be taken care of, NOT TRUE. You move in and repairs are promised, you are bounced around from one person to another to get no where, and you are inconvenienced by the mess and the delays. 1.5 month in the home and repairs are still not complete.

Ask about parking - rules and regulations Make sure you get HOA rules s d regulations

Issue started from Day 1 after closing and response from Leenar is unimaginable, till date its not yet closed. Very bad build quality, lot of issue construction with electrical material quality

The experience was okay. Alot of frustration with lack of communication between the different moving pieces. We would see an issue and ask about it and the response was always, the inspections will show it and fix it... but they were never fixed. Now we have been living there a month and have submitted several requests to have things fixed under the warranty. We have had more no show appointments then actual people there to fix the problems.

Home prices are expensive than it should have been. I see lots of metal pieces and broken glasses in my backyard. I mentioned to clean it all but there are still there and now i have to clean it.

Our sales person Jordan was great at getting us to contract and rude, pushy, and disrespectful as we got closer to closing. Our construction manager was friendly and responsive before closing and then dismissive and ignored us even in person after closing. Promises were made all around that have yet to be fulfilled. Very disappointing. After talking with neighbors, it is apparent the company's goal is to close on incomplete homes and move on to sell more rather than selling complete product. Customer service and client satisfaction are evidently not priorities.