Lennar Reviews

I had one roof leak and one air conditioner drain leak in my loft area. The leaks have been fixed however I’m still waiting for the drywall and an upholstered chair that was stained to be fixed. It’s been 3 weeks. Also the garbage dumpster is not emptied on a regular basis. The management company states trucks are in the neighborhood blocking the dumpsters. There have been no trucks on the street for the past three weeks. Lennar needs to change the HOA management company to one that is more responsive. 4 phone calls and an email have proved to be ineffective. I’m to the point of not paying my HOA dues as I am not receiving the services that I am paying for. ... More

I found the Lennar experience very frustrating, and would not be repeat buyer. For the price paid, I am disappointed in the development, the finished home, the Lennar processes, and absolutely beside myself that Lennar will not allow, tolerate, or discuss simple, inexpensive changes to make the finished home more “functional “. The Lennar famous quote “it meets code”, and “that’s what’s on the drawing” is heard over and over when you ask for simple changes; early or even before the build. There’s insufficient space for me to outline the issues and watch outs when buying in a Lennar development, just go into the process with your eyes wide open, and be prepared for spending quite a bit after you take ownership to make the home livable and functional. ... More

This is my second Lennar home and this experience is nothing like my first experience. There was and has been poor communication between us and Lennar for the entire process. This includes warranty people and construction managers. I have been living in my house for over a month and the landscape is still not completed. There is always an excuse for why it’s not completed. We send emails that go unanswered and seems like everyone is always pointing the finger at someone else. They make it where you can’t walk away but if I could have walked away from this house I would have. The market will take care of us in the end and it will end up being a good investment but I will NEVER buy a Lennar home again after this experience ... More

Lennar has nice front team. realtor team is great though there was no clarity on when you will be getting your home built. they communicated at times, could be bit better. Construction Cordinator and team is the worse team of Lennar. they don't do any coordination on work , no follow up on their unfinished work after sell, even they promised multiple time.It feels like they don't value your time, money and experience. Five star experience just tuned to 2 star with Construction project Manager negligence.

My experience with sales was okay, Robin. The construction manager had promise to fix my problems at closing , still waiting .

Workman ship is terrible. Truly a mess, so many things don't fit correctly, a lot of damage to new cabinets put in, putty filling is awful, cement work is terrible, I couldn go on but no point. Taking a long time to see problems resolve, so far one item out of approximately 20.

I still have someone else’s ring box at my house because the builders were careless and have no idea where mine is. So someone else has mine and can log into my camera in front of my house. My customer care coordinator told me it was rings problem.

Communication is nonexistent. Say one thing do another.

The sales team, was great. The floorplan and model of the home is very good. The quality of the materials is fair to good. There have been many problems with Several issues that have arisen since moving in. Air-conditioning issues, electrical issues, water tank issue. I do realize they’re still working on building but the attention to detail prior to moving is substandard. The responsiveness of the team to fix these issues is up to par though.

We like our home a lot but somethings were done poorly, We had a broken cabinet when we moved in and called customer service someone said they would come fix it but never did and frankly we shouldn't have anything broken in a brand new home. We had a few other hiccups but overall we like our home and our community.

Painting was terrible on the doors. Drips everywhere. Paint overspray on fixtures, paint on every hinge. Excess caulk around entire floor. Still fixing issues.

My house did not appraise for the sale price and that effected my down payment and interest. It was a fiasco. Since I moved in I’ve submitted several work orders and had slow response for each.

I have been in my home almost 12 weeks and I’m still waiting on some things to be finished. I do understand that supply and labor shortages may have impacted it but it’s been a long wait and I’m ready for my home to be completed. Other homes under construction have been getting supplies so why has it taken so long to get mine? Overall I’m happy with my home but that has been frustrating.

Buying home from Lennar was easy but the quality of workmanship is not good. Had to go through Warrenty to get many things fixed. Very poor carpenter work, lose cabinets, door which doesn’t latch. Electric work also not great many switches were not fitted properly. Horrible pain job and even after getting the re paint the entire house is not looks patchy lol. I would never buy anything from Lennar.

It could have been better.

Good: Economic house in growing community. Decent neighbors for the most part. Larger yard than other new home options in the area. Plenty of sq footage for the price (compared to other new home options) Bad: Curved Walls and Ceiling Lines everywhere. Like every room or closet. Kitchen appliances and cabinets feel cheap. Painting overall pretty poor. Everything looks rushed without a care about final look. Also poor cleanup with paint splatters everywhere and not cleaned as promised during the new home orientation walkthrough. Having seen the trim before painting, it was very poor workmanship. 1/4" gaps between trim corners seemed like the norm, and just fill it in and paint over it. Back yard grass non-existent. Just weeds. Plenty of weeds in the front yard too. ... More

We had a very bad experience with our sales agent. No transparency. He was just trying to misfeed the information and push us through closing. We had to push the closing three time just because the home was not ready. Our sales agent thought it was ready for him to close all the three times. I had to fight to push the closing. All I was requesting was to give me a home that's complete by the time we close. It was very stressful to deal with our sales agent since the signing of the contract. He made our first home buying experience a nightmare. Our Lennar loan officer was really good. We feel like the workmanship and quality of the materials used is low for the price we paid. The quality of the interior doors is very poor. Cabinets are good. The kitchen sink in all the floor plans is small. I had to remove of shower drain cap to clean construction insulation foam. The time for addressing the pending items is very long. It has been more than 2 months since we closed and our pending items are still not addressed. ... More

Our sales contact, Gyorgyi, and loan officer, Anna, were knowledgeable and provided a great customer service experience. The CM, Brian, assigned to manage the build and conduct the NHO and NHC was not warm. I think this was a miss, because these walk throughs are meant to be an exciting time for homeowners but I felt more like a burden for asking that issues be addressed. Some of the things I requested during the walk through weren’t fixed prior to receiving the keys and when I reached out afterwards I was told to open a ticket. The ticketing system is inconsistent, for some issues we are able to get things addressed quickly while others we do not get a call back. We have been without lights in our kitchen and downstairs bathroom for a few weeks now, which is very disappointing. ... More

The sales agent, the young one was rude and didn’t care at all to explain or show the homes since “the homes are selling themselves “. I walked through a home and was told the home would look exactly like it. Lennar changed out products to cheaper items with no update to the buyer and said oh well deal with or we will let you out your contract. My appliances were not in my home for the walkthrough liked I was informed. Afterwards there were several items pointed out to be repaired/fix during the initial walk through. Those items were not fixed and I was pressured to close without them being fixed. Closing was a nightmare. I was given an appointment time, and that came and went. Closing took over 4 hours. I would not recommend currently or in the future. I will be buying another home and if I see Lennar I will run not walk away quickly. ... More

At first it was exciting, lizz was great she always responded to our emails and check in every once in a while. She then moved and we were stuck with Nancy. When doing the tape walk thru we weren't able to hold the tape and things we wanted fixed we would get “it’s reasonably crooked” or “I’ll tape it but I don’t know if it’ll be fixed” as we walked through the house we had to be far from the wall and could not use our flashlight for dark areas. I understand it will not be perfect but if I’m going to be purchasing a new home and paying all that money I would like the house to be satisfactory. A lot of things we marked didn’t get fixed so the day of closing we only brought up the main concerns from our home inspector. Day of closing we had our realtor come in with us and Nancy started getting aggressive to where it got extremely uncomfortable. We wanted to make sure major issues were resolved before signing the iPad where we receive the house the way it is, but she would tell us we have to sign because she has more showings. When asking her about the workmanship she would tell us “I don’t know anything y’all need to sign here. That’s a question for the builder” overall workmanship is bad, not all reps are bad but I would suggest to stay away from Nancy from my experience, houses are built on a reasonable time frame but still I don’t think I’d buy a Lennar home again. ... More

Realtor team was good, one issue with Lennar homes is they don’t pay for your realtor. Builder seems to be looking out for themselves multiple issues came up had a hard time getting things fixed. Craftsmanship needs work attention to detail not high-quality products. Landscaping was mediocre already had to replace grass. Overall 3 out of 5 would go with a different builder if I can do it again.

I feel as though once you’re in the home Lennar no longer cares about you because they got your money. Our ac broke a month in. Our customer care rep is so hard to get in touch with. It’s ridiculous

My financial team was amazing, especially Alex! They did everything they could for me from the darkest of days to the last few days of joy! The building team, not so much. The walk through's, where we kept finding errors and sloppy or unfinished work, seemed to be an inconvenience for them. They couldn't get us to sign off fast enough. By the time of the last walk through i gave up on asking them to remove red paint marks,, blue tape on all borders of the carpet and paint on the carpet. Then they said they would fix the last 4 major items... 2 months later.. still waiting for them to finish Asking for work orders is an easy process, but don't expect follow through or quick response time from contractors. My customer service rep. Cyndi is amazing, doing her best and is kind, but can only work with what they give her. I understand they are still building on the other side of our development, but you would think you would like to be proud of what you do, not just be sloppy and fast as possible. Overall the experience was long, tedious due to shipping delays and joyful at the end. The sales team, financial team and customer service team are outstanding. The on site management are nice and seem willing to do what they can, but didn't always follow through. At the end of the day. I am extremely proud and happy I am in my first home and it is beautiful with a great view. Thank you lennar. ... More

Follow up on service requests are slow and incomplete. Not what I expected from Lennar. Very disappointed

Love the house however there has been numerous issues. Took 14 months instead of the 4 months I was told it would take to build. Had about 3 sales contacts after making down payment and a period with no contact for updates on home progress due to high staff turnover. New Home Sales Consultant is hard to reach but Warranty Customer Service is very responsive. House appears well built, but electrical ground rod was left protruding through grass, contractor tractor drove over cable tower causing damage and deep tire tracks in lawn, nail was left protruding through porch floor, contractor left empty water bottle in attic (ADT installer found it when running wires through attic for alarm/camera system), empty water bottles and construction material was left in grass so I wasn't surprised garbage was left in attic. House also delivered without sod in front which HOA sent email about 10 days after moving in. This has been addressed by Lennar, but landscapers installed dead grass so will have to follow-up on that again. Seems like issue is with the contractors. Some doing good work and others doing sloppy work. Warranty department is responsive in regard to addressing aforementioned and other issues, but seem to have a hard time getting reliable contractors to address issues. It's been 2 months and some issues like separating pavers in drive way and exterior paint touch ups have not been addressed yet. Homes were also built without gutters and pavers are not sealed so home owners have to address themselves. Love the layout and look of my house though, inside and out. Appliances are okay. I upgraded from tile to wood laminate floors and it came out absolutely beautiful! Flooring contractor is on point! Carpet is soft and plush. Kitchen cabinets and counters gorgeous. ... More