Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21171 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Quality of workmanship is POOR
- Mark B.
- Verified HomeBuyer
- February 15, 2022
- Durham, NC
Homes are built with little to no pride of workmanship, just slap the homes up as fast as possible and any mistakes are overlooked or covered up with putty and paint.
Lennar responded:
Hi Mark, thank you for taking time to share your review. We are sorry to hear about your disappointment in the workmanship for your new home. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 2
The People
- Janelle H.
- Verified HomeBuyer
- February 15, 2022
- Murfreesboro, TN
You can trust the people you are working with to help you through the process. Taylor makes the offer process easy and kept me up to date on the progress. Ron made the building process simple. Ryan was amazing on the warranty side explaining everything, going above and beyond following up and doing the 30 day walk through.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great product
- Juliet L.
- Verified HomeBuyer
- February 15, 2022
- Johns Island, SC
Lennar has built a solid and well appointed home, the workmanship of the house itself is excellent and I’m very pleased.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar - Great experience.
- Jill S.
- Verified HomeBuyer
- February 14, 2022
- Punta Gorda, FL
Great experience. Friendly customer service. Updated materials and floor plans. Great follow up after closing. Good value for price paid.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The house overall seems to be well built.
- George B.
- Verified HomeBuyer
- February 14, 2022
- Ave Maria, FL
The house overall seems to be well built. However,the response to punch list items is almost non-existent.We have been here seven weeks and still no working dishwasher.Also,some closet doors not installed,missing lights in lanai,stucco damage in summer kitchen,cleaning issues in summer kitchen and another half dozen lesser items on the punch list.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
3 stars for the Quality and extra 1 star for the customer service
- Yuning Z.
- Verified HomeBuyer
- February 14, 2022
- Lake Forest, CA
The quality of the work is just OK, there were many small issues like uneven subfloor and scratched windows when the house is ready, most of them are sort of fixed, however, you can't expect too much from them: for example, there are still uneven subfloors after the fix, and the color of the tile in the bathroom still look different after been repainted twice by their workers. After all, Lennar only deserves 3.5 stars, but since I can only choose between 3 and 4, I would add 0.5 star for the customer service representatives that worked with me and make the final rating 4 stars.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 2
Lennar - Lennar is the best home builder we have right now.
- Charmaine K.
- Verified HomeBuyer
- February 13, 2022
- Littleton, CO
Lennar is the best home builder we have right now.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Easy to work with
- Roch F.
- Verified HomeBuyer
- February 13, 2022
- Henderson, NV
All good and easy to do. thanks...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent!
- Nestor O.
- Verified HomeBuyer
- February 13, 2022
- Kissimmee, FL
Overall, I am very pleased with my new home, which is what matter most essentially. The buying experience had some speed bumps which I attribute to having too many people involved, but once you get through that, it all turned out for the best. The Closing at the Lennar office was amazing, the treatment was first class. If you’re looking to buy a new home and there is a Lennar community nearby, definitely check them out. Floor plans are innovative and the people are amazing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Rush to close and not have house ready, missing features.
- Daniel I.
- Verified HomeBuyer
- February 12, 2022
- Erie, CO
Do not close until the house is complete with all the options as advertised. Bombardment of emails without awareness of the urgent ones required for closing documentation and frequent missing closing information such as routing numbers etc requiring physically acquiring this information and possibly closing check on the day of closing. After closing and being inconvenienced after moving all items into house and having to address issues that should have been resolved prior to closing.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Not what I was expecting
- Anonymous
- Verified HomeBuyer
- February 12, 2022
- Kissimmee, FL
The insulation around the house is terrible, we can hear everything from the outside. Construction process was very poorly inspected. Materials used are not the best quality as promise. I'm not confident that I bought a house that will last for a very long time.
Lennar responded:
Hi, thank you for sharing your experience with us. We are sorry to hear about your disappointment in your new home. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Detailed breifing on all the features of the house.
- Anonymous
- Verified HomeBuyer
- February 12, 2022
- Millsboro, DE
We are vary pleased with everything to date.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Me and my family are very happy that we bought a new construction hom
- JULIO A.
- Verified HomeBuyer
- February 11, 2022
- Menifee, CA
Buying a newly constructed home is the best decision you’ll ever do
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Attention to details, helpfulness during the home buying process.
- Norman C.
- Verified HomeBuyer
- February 10, 2022
- Puyallup, WA
This was a wonderful experience, and we are very pleased with the quality of our new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
They came across with what was promised.
- Norman S.
- Verified HomeBuyer
- February 10, 2022
- Westfield, IN
They kept us up-to-date on our building progress and what to expect in very difficult times.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - The sales team member provided regular updates on the construction
- Venkata A.
- Verified HomeBuyer
- February 09, 2022
- Katy, TX
The sales team member provided regular updates on the construction progress. The walks are very detailed.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Price
- Judy R.
- Verified HomeBuyer
- February 09, 2022
- McKinney, TX
Due to demand, there are only spec houses available which does limit the individual's choice of the model they want and the lot they want.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - I have owned over 20 homes through out the years and this is
- Sonia S.
- Verified HomeBuyer
- February 09, 2022
- Ave Maria, FL
I have owned over 20 homes through out the years and this is the worst experience thus far . I have been in the home over 6 weeks and still with a lot of unresolved issues . The last issue that happened yesterday is that they came to replaced the masters bedroom carpet and in the process they damaged the frame of the closet door and even forgot to put it back in it’s place . I will have to spend another day from my business schedule to wait for work men again. This is just not acceptable and the list goes on ….
Lennar responded:
Hi Sonia, thank you for sharing a review. We are sorry to hear about the number of unresolved items in your new home and the poor experience you have expressed regarding the completion of work. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Overall the buying experience wasn't as bad.
- Alberto C.
- Verified HomeBuyer
- February 09, 2022
- Fate, TX
Overall the buying experience wasn't as bad. My issues started with the home inspection after the build and then after I was told that all repairs had been taken care off which was not the case once I had closed. Make sure you are detailed on the home inspections, some of the materials used, specially for all the cabinetry are what I consider very low quality. From talking to my neighbors, it appears that the builder had many homes with the same issues within the neighborhood which shows either a lack of quality control and/or using sub par contractors. I understand that the pandemic has ...
Lennar responded:
Hi Alberto, thank you for sharing this detailed review. We want to apologize for the frustrations caused by the overall finishing of your new home and poor follow up provided in getting resolutions to your concerns. Please let us know if there is ever anything we can do to assist. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Great sales team and customer service team.
- Clint H.
- Verified HomeBuyer
- February 09, 2022
- Saratoga Springs, UT
Lennar team truly cares about your home purchase experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They took care of everything needed to be done, mine is not finished yet but very soon.
- Erie G.
- Verified HomeBuyer
- February 09, 2022
- Naples, FL
Anything that is not right they will fix it asap, great company.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - They don’t give you the option to make any changes or upgrades.
- Nasir B.
- Verified HomeBuyer
- February 09, 2022
- Blaine, MN
They don’t give you the option to make any changes or upgrades. The walls are so tiny, like cardboard . Still, some work needs to be done. Thou that is understandable because of the supplies shortage. The water heater was misplaced, the doorbell wasn’t working, but the good thing is that they fix it. Other than that and overly satisfied.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Sales team and finance team
- Kimberly C.
- Verified HomeBuyer
- February 09, 2022
- Forney, TX
This experience buying our first home was totally awesome. Sales team and financing team was so awesome and made the whole process simple and easy. We will recommend lennar to everyone we know buying a home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy process!
- Anonymous
- Verified HomeBuyer
- February 09, 2022
- White Plains, MD
Every step of the process was enjoyable. It was great to watch my home go from a slab of dirt to what it is today. Closing day had a minor issue because they didn't communicate effectively, however there was no delay in getting my keys. I would definitely stick with this builder for my single family home whenever its time for that.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Couldn't even wipe anything down or clean the floors for us before
- Anonymous
- Verified HomeBuyer
- February 09, 2022
- Las Vegas, NV
Couldn't even wipe anything down or clean the floors for us before we moved in. Every single light fixture has dirt in the lens. Spent a lot of money for subpar quality.
Lennar responded:
Hi, thank you for sharing your experience with us. We apologize for the missing attention to detail regarding the cleanliness of your home upon closing. If there is ever anything we can do to help moving forward, please do not hesitate to contact our team at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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