Lennar Reviews

Overall Homebuying experience with Lennar has been a "nightmare". First they would not put in the right outside light like "every other house" on my street has, they told me there was a blue print change but if you go through the neighborhood you will see that my house and only 1 other has NO outside light like all the other houses. Then the gas leak that I had to find and had to have the gas company come out to fix. Then the water is running and the water company is charging me an arm in leg because the metor was broke. Now the sprinkler system is leaking and Lennar keeps sending out workers that DONT speak english to fix but its still an ongoing problem.............the list just keeps going. Oh and I am disabled so go figure!!!!!!! ... More

I was looking to purchase a home early this year. I went to another Lennar community where an agent named Blanca helped me. After deciding that community was not a fit for me, I decided to look at other properties. After letting her know my budget and also timeframe, she kept pushing for an earlier date, to which I didn’t feel comfortable. I decided she was not a fit, because I wanted someone who understood my timeframe and knew I wasn’t interested in spending thousands of dollars more since I was still leasing an apartment. After finding Falcon, I went for a house there. The process was smooth, until the walks and inspections took place. Lots of items needed to be fixed and also there were items that seemed rushed and quickly done, just to get it out of the way and fulfill the closing time. In addition to that, 6 days prior to closing, the Lennar office removed incentives from the sale and increased my closing over 5k more. Unbelievable! They even told me I could stop down from the sale when I said that was not right. After going back and forth during several days, they were able to correct some of the incentives. That was such a nerve-wracking week filled with tons of emotions. It was extremely stressful to say the least! Then, at the last minute, they said that blinds didn’t come with the house, even when I had in writing by 2 people from the company, that blinds came with the home. They told me no. That’s a very deceptive practice. The last thing that happened, on the day of closing, I went to pick up the keys of my new home and the person who was in the office, was the manager Blanca, who in a very condescending and harassing manner asked me why I didn’t put her as my agent, if she was helping me at the beginning. I felt very threatened by the fact she was telling me this as I was picking up my keys. Instead of congratulating me on my home, she was complaining to me that she didn’t pretty much have my sale. That was crazy! What an experience! I hope Lennar gets it together! ... More

Lennar's workmanship is surprisingly sub par. This is truly a production home and that is what you get. There are such minor design features they missed that would move their home from below average to top notch but unfortunately, Lennar's home design team must be novices at best to have missed such minor things in their floor plans, at least in the many plans we reviewed. The community was the selling point for sure - NOT the Lennar home. We wanted to be in the community and had very limited home design choices with Lennar within our budget. If it wasn't for that, we would never have chosen Lennar. I wish I had a home designers ear to give them a few, low cost, home design pointers that I'm certain would definitely increase their home sales by a lot. Additionally, none of the "walk through" items were addressed as was supposed to be the case during that one week before closing. Also, the response time to issues raised . The masterbath tile design was not at all what was indicated it would be and I'm still dealing wit that. Overall, not a good experience at al. MI Homes and Mattamy have MUCH. better workmanship. Unfortunately, they did not build in the community we were looking at. But, highly recommend them over Lennar unless you are looking at their 55+ community homes, which seem to be of better workmanship and quality. I gave it 3 stars in the "value for the price" only because of current price trends and in the location we bought (Mirada). The home we purchased was a good value for the size of the home, comparatively speaking to other homes on the market. ... More

They changed my closing date 3 times because they had no idea what the right date was the fees we incorrect I had to send 2 separate wires it was the worst experience I have ever had!!!!!!

Eric has been excellent and transparent with the repair process. The rest of the overall experience, not so much. If I could do it all over again, I definitely wouldn't. Nick was helpful during his part as well. From the get go I felt punished for not choosing the in-house lender which is extremely wild to me that sales are being potentially jeopardized because of stinginess wanting to keep everything in the Lennar circle. I was penalized and forced to pay late fees because of an intentional act of not awarding the cert of occupancy until the day I was supposed to close while knowing that's needed to have an appraisal done. After talking with others in the neighborhood, I wouldn't have been better off with the in-house lender either because it's consensus that it's a bait and switch. Hope the value of my home doesn't plummet so that I can sell this and not have a complete loss within the next few years. The area is great, the people are great, the homes we were given however, just no. From there being massive holes in the front yard that I'm not sure how were missed (they laid sod over a hole that's about 6-7' deep, 1' wide and about 6' long to the HVAC system not being sufficient for the size of the home it's just overall been a nightmare since moving in. ... More

I thought it would be a better first time homebuying experience. They found a quick sale. Thats all.

Didn't have a smooth process.

Tuvimos varios inconvenientes: 1. Nos asignaron la casa que no habíamos escogido y la compra se retrasó un mes y medio. 2. La casa la entregaron con muchos defectos de pintura, grama del jardín, detalles en la madera y mal pintada o sin pintura en el garage. 3. La firma de los documentos fue toda una pesadilla. Y nos sentimos mal tratados por parte de Lennar. 4. Solucionar los problemas de la casa es todo una odisea y más cuando eres extranjero y no estás en USA. Realmente no compraría otra casa con Lennar.

The community is a good-looking community BUT since we got here, there are TOO MANY issues with the CDC not properly following up with things to do despite there is a major budget. So where does this budget money go? Also, they cancel meetings most of the time and the homeowner have little to say because they do not want to listen during the meetings. Also, gates are not working, sometimes the water fountain stop working, palms are all over the entrance, flowers have not been replaced nor the mulch and the grass looks pretty bad in many houses. After buying the house, there are so many problems, and it takes a while for the construction team to get it repair. It seems that similar issues are happening in many other communities built by Lennar. We hope that when Lennar leaves the community, FIX all the problems OR leave the money for the new HOA so we can have a beautiful community with HAPPY residents. Also, we hope that Lennar provides to the new HOA a way to acquire the clubhouse since there are rumors that the club might be sold to a third party. If that is the case, I will be selling my house and I know that it will be the same decision of other homeowners. NOT good for Lennar. ... More

Standard Quick construction homes at a decent price, depending upon the location and home plans etc. Construction quality is not great. Customer Warranty service is very poor. I have a HVAC issue going on now over a month, and they closed the ticket by saying fixed and completed. I had to reach out to management, and as usual they were unaware! Overall not so great experience as compared to other builders I deal with.

If you buy a house from Lennar, make sure you ask questions all informations that you're confused on because they dont explain things to you to level that you'll understand it and they expect that your comprehension about home buying informations are same as theirs. Another thing, make sure you review all paperworks before you sign the closing or as the notary agent explain stuff to you because again, the lender doesnt put out information to where your "credits" goes to and ours almost didnt get all credited because of lack of communication from lender. For inspections, their representative doesnt have honor on their words, if you see a discrepancy, make sure that they take care of it before you accept the house and its in writing, we got promised that some discrepancy will be corrected on our final walkthrough but since its not on the writing, we didn't get them to fix it because they dont deal with pest control even though its been promised on the final walk through. Dont trust any of their representative and double check all parts of your house as much as you can. If there's other property thats for sale close to our preferred location, we probably cancel purchasing this property and buy the other. I hope no other people will experience all the stuff that we experienced with this company. ... More

This was our first time buying new construction. We thought Lennar was best of the best and instead we encountered problem after problem during the entire process. Sales reps lie. model home, website, and documentation all advertise “everything included” then when you sign off on paperwork and close you find out not everything they said was included is included. They change it up and then tell you sorry you’re out of lucky. Nothing we can do. Lennar mortgage couldn’t get anything straight. Always asking for the same paperwork. Then sending us wrong numbers. Lennar insurance is another screw up. Quoted us one number then sent us a ridiculous quote for 5x more and then turned out they sent us someone else’s quote with their personal information. Then sent us correct quote but still 5x higher. Ended up going with Mercury for the best price. Customer Care rep Will, is unreachable. Never responds to my texts. Even when I immediately text him back after he asks me a question regarding the service requests I open. He never responds. And when he reaches out about a service request it’s usually weeks later. Horrible horrible customer service. I could go on and on. Do your research. Don’t let them take advantage of you. Don’t believe everything they say and don’t believe the documentation and website either because the like to change things up last minute. Good luck! I won’t be buying Lennar ever again. And I won’t be recommending them either. ... More

Lennar has responded quickly, but after nearly 2 months many issues are still not resolved. The workmanship is poor, and we have been dealing with a very hot upstairs due to A/C issues. The price and location was good, but we have been underwhelmed thus far.

The finance officer was incredibly non responsive to our situation. I will not ever consider buying another Lennar built house!

Low build quality, finding problems since day 1. A lot of relatively small issues but they build up and snowball. A lot of it can be avoided by putting in high quality work in the first place. Sales team and home rep are generally responsive but the same can't be said for their lender team.

Lennar has a very poor quality of service.

Lennar mortgage, the customer care team, the guy doing your walk through and the people who close with you are top notch. Lennar sales rep was completely worthless. Threatened us that we were going to lose our condo multiple times, gave no updates on status of our condo, why there were delays. And would only call with news two weeks after we got news from other people second hand. The only reason we stayed was because it would have cost us money to get out. Only showed up at our residence for literally 2 seconds after our walk through even though they told us they would be there hours before.

We had high hopes for building with Lennar but they failed in many areas. Communication was extremely lacking, workmanship was subpar, and the Title company was less than professional. I had previously heard differently from others, but based upon my experience, I cannot imagine referring friends to Lennar.

I can't speak on craftsmanship after only owning the house for 2 months time will tell. But while in process of purchasing the house I worked with Aurora, as my mortgage agent. The amount of incompetence I experienced was astonishing I had to resend the same documents 4 or 5 times I can only assume because she didn't read my whole emails. Even after the house was closed I had issues with her threatening me legally because I stopped responding until I finally had to break down the math myself to show this "expert" how bank accounts work the threatening emails and letters have stopped for now I assume she finally figured it out. I am a real estate investor that was looking to buy another house in this neighborhood but my experience in the purchase of this house has made me look elsewhere ... More

While we are grateful to be in our new home, the purchasing experience was difficult and much more painful than it should have been. From the beginning, we were transparent with the sales agent, Mike, and we wanted to purchase in the community. Yet, we had to follow up with numerous emails and phone calls over a period of weeks to get the buyer's paperwork started. I'm convinced that the only reason his partner, Robyn, finally followed through is because they wanted to close the deal before the end of the calendar year. Despite not having been responsive themselves, they imposed fast deadlines before the EOY, so we were cramming to submit everything before the holidays. Once the purchasing paperwork was completed, we went through an even more problematic time working with Lennar Mortgage. The loan officer we were assigned, Javier, is even slower in responding and is entirely unprofessional. He would not respond to emails. Instead, he would call at inopportune times (e.g., 8 or 9 PM), not leave a voicemail, and send a text just saying "call me" with no context. Whenever we were able to connect on the call, he provided conflicting information between conversations. Hence, my husband and I stopped answering his calls and texts, demanding all correspondence be written via email. He ignored the request for written communications for quite a while. He continued to call, leave no voicemail, and text for a callback until I firmly (in bold, underlined, and capital letters so he couldn't miss it) said that communication would only continue if he responded in writing. Other examples of his unprofessionalism - (1) he tried to run our credit without informing us prior. We only found out after he texted us to say it was a failed attempt because we keep our credit frozen most of the time, (2) pulled our credit multiple times instead of the twice promised - once at the start and once before closing, (3) he would not respond for several weeks at a time (no auto-response) and when he finally did, said that he was sick or out of the office. We wanted to be diligent home buyers and set up a third-party inspector to report on the house. We asked about a (1) pre-drywall inspection and (2) pre-move-in inspection. We learned afterward (by physically visiting the neighborhood) that drywall had already been installed, and instead of notifying us of this fact, they just ignored our inquiry. When it came to scheduling our inspector before move in, we were told that we had to abide by their policy that the inspection must occur "within the five (5) days prior to the New Home Orientation" one day prior to the New Home Orientation, despite multiple email and phone call followups prior. Fortunately, they allowed us to schedule our inspection, but again, this was after so much time spent trying to abide by their policies after contacting them time and time again with no response. The last thing I want to call out, although an annoyance more than anything, is that our closing date was pushed up without notice; we just found out that we were closing when Mike reached out to ask if we would pick up our keys over the weekend. All of our paperwork and correspondence had pointed to the end of May, and we had maybe 72 hours notice before we actually closed. ... More

Lennar used to be much higher quality however now has cut many corners to save even the smallest amount of money. They are now a small step above KB even with their "Everythings Included" slogan. The reason I went through with the purchase was the financing incentives.

There are already few items which required us to use warranty. Also, the mailbox key provided doesn’t work and now we have to wait few days and spend time to get it fixed via usps. The handing over went too quick and wish they spent more time in explaining the systems. Also, why won’t Lennar include Radon mitigation system while building when it’s known that Radon gas is present.

We were not told that the home prices changed after so many other houses sold, so within 24 hours the price of our house increased $3500.00 and we were not aware of it until we signed the agreement. Lennar said, "Sorry, but that's our policy. The salesperson made a mistake." They still charged us the increase. Then we were assigned a HUB Concierge to help guide us through the transition to our new home. She was awful! She never returned one voicemail and always had an excuse for bad customer service. Lennar promotes "everything's included", but it's not. All of the ceiling lights are cheap plastic recessed lights, they do not install gutters, no refrigerator, and no blinds. They don't give you the option to add these items either, so be prepared to spend at least $10,000 in your first month in order to live in your new home. ... More

I was excited to do my first house build - a dream achievement! However, this was not the new home buyer experience I expected from a touted national builder. Lennar gets an "F" for communication - from my 'concierge' to the mortgage company to the escrow manager to the customer care team. Emails contain erroneous information, days and dates are incorrect. Most shocking was when it was suggested that I sign a legal document the author knew contained information that was flat-out wrong because she didn't know how to correct it without tech help. (I didn't sign it until corrected.) I've even received a work order from a Lennar employee to fix a garage for a Lennar client in Phoenix, complete with name, address, and phone number of the client. (I wonder which other homeowners have erroneously received my info....) You'll find quality issues in your new home. Take the time to review it carefully. I spent 3 hours on my walkthru a week before closing and still didn't find every issue. I found a crack in the foundation wall, gouges in my bathtubs, a leaky faucet, a dented fridge, crooked outlets and door hardware galore (try a level tool when installing - it might help...), and nail holes needing fill to name a few. I opened five service requests in the first six days I lived here. (Then I had multiple 'virtual' meetings with Lennar's customer care service - you have to be at home for these - who then scheduled other meetings for repairs and sometimes the vendor actually comes at the scheduled time, and sometimes they rescheduled at the last minute, but you need to be home just in case they do show up.) This is a churn-them-out building process, and the quality is on par. Don't move in if the yard is not finished! Wait to close until grading, landscaping and sod are all laid and completed. I moved in prior, so there is post-closing "escrow work" to be done. The process is terrible. I'm either not informed that work is going to be done - like when they started laying my sidewalk on a day I had appliance deliveries planned - or I'm notified it will be done on a certain day and it isn't. I was called home from work (40 mins away) because workers arrived to install a driveway that day. The email I received about install, however, said it would be installed several days later. I asked if they would be replacing the cracked, pitted sidewalk along the street prior to installing the driveway (it runs through the driveway, so fixing it first seems logical) but apparently they only replace if the city won't sign off on the work when Lennar asks for a final inspection of the property to get their money out of escrow. Next I was told my block in the development would be the first to be graded in a series, yet they started at the complete OPPOSITE end of the set planned. Needless to day its a week later and I'm one of the last 2 homes that have still not had their lot graded. They'll tell you that you need to be home for certain work like irrigation installation, but they can't tell you what day that work will take place. Very frustrating if you are employed or if you travel or if you have ANY structure in your schedule.... If you plan to use Lennar Mortgage, I recommend checking other providers. If you do go this route, don't expect to get timely approval. I was extremely proactive. I started the application process and was pre-approved at the beginning of the build. I checked in with my loan officer along the way, including reaching out a month prior to closing to see if they had everything they needed because I was packing to move and everything was going in boxes. I was assured they had what they needed. A week prior to closing they had not confirmed the loan and were suddenly asking me for more documents, including copies of documents I had already provided! Also, read your closing fees proposal very carefully. There are multiple HOAs in Watermark. Make sure you only have line item fees for the ones that apply to YOUR home. Watch for a Lennar Insurance fee line, even if you've provided proof that you secured homeowners insurance from another provider. I had extra HOAs and Lennar Insurance on my initial closing document that did not apply (I was told by my loan officer it's typical for these to be incorrect in this development.) And the final kick was when they sent information about my mortgage after closing not to the mortgage property address, but to an address that I informed them had changed 8 months prior. Question EVERY fee - particularly HOA fees. Every house belongs to the Watermark Master Association. Ask for the list of all fees that will be assessed. They'll tell you about the annual fee in sales, but are not so transparent about the "HOA set-up" fee and the "Working Capital" fee you'll pay at closing. Nor will they tell you that after you close you'll be required to pay another $100 "account setup" fee. Get the details up front. The bright spots were my sales rep, Jason, and my final construction manager, Justin. (And yes, I had multiple during this 7-month project.) Both individuals are real people who care about their work and want to see things done properly. Thanks to them for making an effort to resolve when issues arose. In short, if I could do it over I would skip Lennar. I like the layout of my home, but overall, the negatives have placed a huge shadow over the new build experience. Find a custom builder to make your dream a reality. Choose Lennar and reality might bite back. ... More

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's over. I wish I would've joined the Lennar FB groups before buying. Those complaints are valid and it's shameful. ... More